NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Folsom
11 months ago
I went to ten different auto parts stores today to get an oil filler cap. I thought this would be a simple item to acquire but apparently I was wrong. Every other store just shrugged, but the guy at this store went in the back (right before closing) and found something that would work for me. Thank you for your help today, truly a life saver.

  phil kline
a year ago
Went in with a random hinge piston with the numbers worn off. Staff wouldn't stop till I got what I needed. They treated me like a customer ready to spend $1000. My part was $22. Everyone should buy parts here.

  Tommy D.
6 months ago
It's an auto parts store. Like any other one with kids working you need to be smarter than they are.

  Jay
3 years ago
Unfortunately my visit wasn t great. I entered the store as the only customer and the gentleman at the desk was helping someone on the phone, which I understand but there were at least two other people behind the desk and not a single person sought to help me. After a few minutes you begin to feel silly standing there alone in front of people who are supposed to help you. Also the other guy behind the desk (not on the phone) would answer the phone only to put people on hold for the other guy. I m sure they are nice people, but they aren t in a hurry to help you that s for sure. I left without getting what I needed.

  Matthew J. Bowerman
2 years ago
We walked in, boom, they were kind to my kids, and very helpful to me. When they did not have a part I needed they gave me three alternate locations to help.I always go here first for my auto needs because they make it worth it.

  ShiShoni Cunningham
5 years ago
Came into this location for the first time with my boyfriend. First off none of the 3 employees on the sales floor even cared to greet us. Once we were unable to find the part we were looking for we stood in "line" in front of the registers in which 3 employees were standing around. One employee was helping a customer, the second employee was standing around behind the registers not doing a damn thing while the 3rd employee was having lunch at his register. Even at this point none of them cared to say a word until we had to verbally ask if any were available to help in which no one wanted to help. To top of this trip their prices are 3x if not more expensive than competitors. Never coming here again. What a joke. Unprofessional and zero customer service.

  Lee Lucas
a year ago
Clean place friendly service and knowledgeable. They looked very stocked and organized. I will be going here again.

  Isaiah Blue
6 years ago
I came in to price a vehicle Jump Starter. I walked around the store for about 5 minutes and when I decided to head towards the door that's when some decided to speak with me. I ended up buying the product I needed from Walmart down the street from this NAPA store. Don't waste your time and/or money at this location.

  Wilber Trinidad Lopez (Will)
5 years ago
I usually have no problems with auto part stores but with this location I have. I had ordered a part online to be delivered to the store and apparently they lost it and I had to wait longer to get my part, And when I went to pick it up they were closed before the posted time on the door.

  Bilal Ahmed
2 years ago
Never disappointed with this location. Staff are helpfull and knowledgeable. Fabian and Danny are two great Managers who know how to take care of their customers.

  Brendon Burgett
5 years ago
Awesome friendly staff. Got me the correct parts I needed plus answered all my questions simple and fast. Would recommend to all do it yourself mechanics

  Shari King
2 years ago
Sales associate Moeski very friendly and knowledgeable. Great experience. Ask for Moeski or Fabian, who is another great sales associate!

  Chris Ragen
6 years ago
NAPA hasn't let me down yet, whatever part my car needs can be found in their stacks. The employees know that we're not all mechanics and are very helpful.

  Duke Davis
a year ago
I went to napa looking some clips for leaf springs the were very nice helped find what I needed

  Hector Soso
3 years ago
Extremely extremely awesome place wish they had a big facility like AutoZone but boy they +10 times better then AutoZone . The experience and helpfulness of the employees I felt like a friend not a customer .

  Smith Smith
2 years ago
This store had exactly what I was looking for, it was a hard to find item and they had it for a GREAT price... life saver for me at that time in the evening!

  Jeff Bryan
4 months ago
Used loaner tools bought battery

  Renegade
7 years ago
The customer service from Kevin Titus was the worst I have ever encountered. The manager should take a closer look at who he employs in his stores because this guy was rude and gave terrible customer service I wouldn't go to this store again even if it was the only auto parts store in Frederick. I will be taking my business to the other auto parts stores in Frederick.

  Larry Holloway
5 years ago
These guys are straight shooters. Helped me get the right part and made sure it was exactly what I needed. Friendly and easy to engage with, made the process go smoothly.

  Amelia O'Neil
2 years ago
Bought replacement batteries for my key fobs. Was grateful that Fabian took the time to replace them both for me

  Robert Rankin
3 years ago
The staff is awesome here, very friendly and helpful. Very pleasant shopping there.

  Todd Moone
7 years ago
Good stick, super high prices. More than the other Napa store three miles away. Avoid.

  Daniel hagis
5 years ago
They are main Warehouse in this area they have a lot of parts I need in stock most of the help is very knowledgeable

  Brandon Thomas
3 years ago
The staff in here always help out tremendously, and are always so nice and welcoming

  Robin Dean
2 years ago
I found what I needed but the guy was an older gent and to fast and grumpy for my liking.

  Tim Sessoms
4 years ago
You need it they got it even if theyHave to order it good staff good advice.

  Susan Bond
4 years ago
Very helpful staff, store is very clean and items easy to find

  Nick Thrane
3 years ago
Good service and usually have plenty of oil and filters in stock!

  Wahkuna Hoes
a month ago
Car parts store

  Michael Norris
3 years ago
They always seem like they want to help. And have good parts.