Ken's Automotive & Transmissions

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Corey Rabuck
4 weeks ago
Custom 2019 F250 had new wheels mounted and balanced and had special requests with alignmentThey never questioned my requests and satisfied my needs with the right knowledge even tho the computer probably told them otherwise (like other dealers) custom knowledge is hard to find!I like to service my truck myself and they noticed oil change light was on but never pushed a thing also noted some important things that needed to be done like coolant flush and differential fluid during full inspection.(they actually inspected)Very happy with this service and will continue to use Ken s!P.s.They left a thank you note in cup holder as I returned to truck it was very comforting and felt that much more caring!

  BG Heickman
a month ago
Had a great experience at Ken's today! Everyone was extremely kind and the whole place is run very efficiently-you can tell they know their stuff at this shop! They got me back on the road quickly and at a very fair price. I will definitely start bringing my vehicles here for repairs in the future.

  James F
3 weeks ago
Ken's is by far the most professional and customer-oriented auto service station I have ever had to work on a vehicle. (sadly, it's been plenty over the years). Ken's is very knowledgeable and took the time to explain multiple scenarios about my vehicle with me, and in fact, saved me over $1000 with one of their options. A highly recommended shop.

  Joseph Shaw
4 weeks ago
I went to Kens for the check engine light being on . My first visit went great. Ken's Automotive has a initial diagnostic fee of about $200 or so, they are very thorough with the information that comes from that diagnostic so I felt it was well worth the price. Everything was fixed and my car was returned to me same day... Within a weeks time my check engine light was back on, I went back to Ken's to see if maybe something was missed. I was speaking to Amanda and was told I'd have to pay a second diagnostic fee. This didn't seem right to me seeing as I was just there the week before and was told the issue was fixed. Amanda decided to ask me if I knew what a check engine light was.... The condescending tone she used is not something I tolerate. I'm not one to scream and ask for a manager, instead the repeat customer Ken's could have had, will go elsewhere.

  Michael Sanders
2 weeks ago
This company is probably one of the most transparent mechanic shops I have ever seen. Not only do they keep you informed with what's going on with your vehicle, they have a link that they send you with pictures, video with a detailed explanation with why they recommend a certain action. Then on top of that, there's a link attached to that detail to explain what it is and its importance for people like me that are completely ignorant with anything Automotive. Office personnel, Amanda, has been very honest and kept a very open line of communication with everything that has been going on with my vehicle.

  Michael Armao
3 months ago
Full disclosure, I did not have my vehicle serviced at Ken's. I am writing this review based on the quality of an interaction over the phone. I called to get a simple estimate on a headlight bulb replacement for a Mini Cooper Countryman. I was told by the individual who answered the phone that the vehicle must be brought in for an estimate to be given. I challenged the statement by asking whether the shop had experience replacing headlight bulbs on Mini Coopers--to which I was told that the shop works on many Mini Coopers, but could not give me an estimate. It seemed strange to me that the individual (after having spoken to the shop advisor) was not able to give me a cost range (and I would have accepted the normal caveats). In all fairness to Ken's, I did call 20 minutes before closing and perhaps that led to such (in my opinion) a less than satisfactory interaction. If the policy is absolutely no estimates (even for a simple diagnosed problem) over the phone, I respect it, but the policy is leading me to bring my vehicle elsewhere.....to me it's a harbinger for future unsatisfactory customer service experiences.Just wanted to make the owner aware of my experience and give some constructive feedback.Regards,Michael

  Chris Tereyla
2 months ago
I ve been taking my cars to Ken s for nearly 20 years. They are always reasonably priced, do quality work, and communicate clearly what issues are critical and what can be addressed at a later date. I definitely recommend them to everyone.

  RC S
2 months ago
I asked for years 'where do I go in Frederick for reliable auto repair?'. Now I know, Ken's Transmission is the place to go for honest, friendly, knowledgeable and reliable service at a reasonable price. Tyler and Amanda will help you make the right decisions for all makes and models of vehicles and for folks on budgets.Services: Air & cabin filter replacement, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Electrical, Wheel alignment, BatteryServices: Air & cabin filter replacement, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Electrical, Wheel alignment, Battery

  Shaun Walmsley
5 months ago
I am a BMW owner so I was a little hesitant at first not to use the dealership, but when I called the night prior to service I immediately felt welcomed and comfortable. I had my vehicle inspected first thing in the morning and a convenient health report of my vehicle was emailed to me for review. My BMW 328i was in limp mode and they quickly diagnosed the faulty ignition coil. After replacing the coil and new plugs my vehicle is running great. The work was done in the quoted amount of time and the price was more than fair. Saving me hundreds compared to the dealership.Thank you to everyone at Ken's and I highly recommend them to BMW owners.

  Brian Boose
5 months ago
Ken's is my go to place for automotive service. Great to patronize a locally, family-owned business. The staff are professional and knowledgeable. The shop can service the smallest to largest repairs. Even entire engine replacements on historic/muscle cars. Recommend them strongly.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Transmission replacement, Wheel alignment, Transmission repair, Brakes, A/C installation & repair, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Transmission replacement, Wheel alignment, Transmission repair, Brakes, A/C installation & repair, Auto maintenance, Auto brake replacement, Battery, Oil change

  LH
a month ago
Honesty is the one thing I look for when it comes to safety with my vehicle! I like the fact I can take my vehicle in to Ken's Automotive and know they will honestly tell me what my vehicle needs to keep me and my family safe while driving on the road!!! Keep up the good work!!! You can trust Ken's Automotive when it comes to your vehicle! Libby Holmes

  Rohn Legore
2 months ago
Nice folks, good rep over the years. Good communication although I preferred text,got notification it was ready through voicemail.What I wasn't ready for was a 699.00 bill for 12 qts of oil flushed and a diagnostic check. I do all my own work for a reason, so I am way ahead of the game. The 50.00 for the shop supplies covers the shiny folder and pen you get at the end I guess. The 32 extra things you looked for revealed my rear brakes need to be changed so I picked them up on the way home for 55 bucks and will be changing them out this morning. Might as well save another 100.00 and due the engine oil change too. We are even!

  Sonny Bell
3 weeks ago
Best all around mechanic shop in Frederick County MD, and the most expensive! But you definitely get what you pay for here. 100% honest, professional, and fast!! If you want the best mechanic working on your car, take it here!!

  Irene Johnson
a month ago
The most kind-caring and knowledgeable staff I ve ever had for automobile repair!!!! I will never take my vehicle anywhere else for service. Ken s Transmission is honest, reputable and they don t do unnecessary repairs. Reasonably priced !!!!!!

  Doug Wilcom
2 months ago
It was my first time using Ken s. The whole thing was top knotch.They have gained a customerI m a contractor in Frederick and they realized I needed my truck. They did everything to get it back to me.

  Michael Cauldwell
6 months ago
Couldn t be happier. Had a 67 Camaro which dumped transmission fluid all over the garage floor. Ken s replaced a couple of seals and everything is great. Highly recommend Ken s.

  Roy L Lemerise
4 weeks ago
Very professional shop. Kept you informed of any developments. Gian was my mechanic very knowledgeable. I would recommend Ken s to my friends and family.

  Patrick Mazzeo
a month ago
Ken s stands by their service 100% .we had a transmission put in that started to shift hard they took the vehicle back in and fixed the problem at no cost. Their customer service and communication have been unmatched! Thanks, Ken s Automotive!!

  John Vinson
4 months ago
What an amazing and friendly shop. They were thorough, and explained everything in detail. And the price was spot on. They are not the cheapest but far from the most expensive. I will ALWAYS recommend them. Thank you Amanda everything.

  Pat Quynn
2 months ago
Helpful, thorough, friendly, efficient, loved the images of each area/part, reasonable, timely, and tech savvy! Very impressive. Tyler, Amanda, and Kim were very accommodating.

  anne fenno
a month ago
Perfect handleing of an emergency, from scheduling to repairing. Honest quoting of estimate, explaining in detail work needed. Will use again for future auto needs.

  Jan T
8 months ago
Visiting for 3 weeks from down south, car started to have trouble. Brought it to Ken s based on reviews and years in business! Would highly recommend them! Professional, courteous, and informative. Amanda was great!! Kept car until everything was checked out and working right. It runs beautifully and feels like a new car! Thanks everyone!Services: General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Auto maintenance, Oil change

  Dan Young
4 weeks ago
Ken s is an honest and well-experienced shop. I have no hesitation bringing my vehicles there for maintenance.

  Joe Fitzgerald
a month ago
We rely on Ken's Automotive for all of our large vehicle servicing, including our 2003 Sprinter van. We reached the inevitable point in time when we needed to decide whether to fix or replace it. As usual, Amanda and the service techs at Ken's performed a comprehensive evaluation and provided both a general and more specific itemization of what could be fixed, but more importantly, what was worth fixing giving the age and remaining life of the van. It helped our decisionmaking considerably (we replaced it!), and as with most such evaluations at Ken's, there was no charge. After 20 years, we firmly stand behind the service at Ken's -- always thorough, friendly, and with a long-term relationship in mind.Services: Auto engine diagnostic, A/C installation & repair

  Ramin Khalili
6 months ago
Attentive staff, detailed inspection process, quality service. What else can I say? I appreciate the effort both the front-of-house staff and the technicians did in diagnosing my car and returning it to me quickly. The team at Ken's is a lifesaver. Thank you guys!Services: Electrical repair, General repairs & maintenance, Auto brake repairServices: Electrical repair, General repairs & maintenance, Auto brake repair

  Nyk Englander
3 years ago
I can't say enough positive things about Ken's. In the years I've had this Chevelle Malibu, I've had work done on it in various shop in various cities/towns. Unfortunately, I have had more poor experiences than positive ones, despite peoples' claims that they specialize in classic cars.I had a series of work done early Spring by Ken's. This car has NEVER run as well and felt as good as it does now. They are professional, communicate exceptionally well (read: no bad surprises), do quality work and are just a pleasure to deal with. Aside from the classic, we also take our 'modern' vehicles to Ken's. Same experience.If you're looking for a shop to service your car(s) new or old, give Ken's a shot...you won't regret it.

  Christian Finamore
6 months ago
I ve had many visits at Ken s and I m always treated like family. I had a semi urgent emergency situation and they squeezed me on in a Friday to get me back on the road. Much appreciated to everyone at Ken s for their hard work and commitment to service. Amanda, Tyler, Kim, thank you so much!!!

  Michael Simpson
3 months ago
I was very pleased with the communications by Amanda, and the work performed. I do plan on being my car back soon to get the additional work done it! Great job!

  Greg E
2 years ago
Amazing garage!! I was driving in a rain storm and my windshield wipers stopped working while traveling multiple states this day. I Googled to closest shop and Ken's Automotive in Frederick Maryland popped up. When I arrived they met my family (our dog) with open arms. They gave my kids free drinks and mya (our dog) got dog treats and a large bowl of water. They treat you like family and I highly recommend their shop!! Very clean and cost effective.

  Gail Colby
2 months ago
You never have to wonder if you're getting fair pricing and an honest assessment of your auto needs, at Ken's.Services: General repairs & maintenance, Tire rotations, Battery, Oil changeServices: General repairs & maintenance, Tire rotations, Battery, Oil change