Fitzgerald Mazda Frederick

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marissa Matarrese
a day ago
Had a great and enjoyable car buying experience here with salesman Bobby and finance manager John! They were very helpful and went the extra mile to make sure I had everything I needed and was happy.

  John Bergwall
3 weeks ago
I wish I could give no stars.I brought my car in to have leaking coolant looked into. Upon drop off there were no signs of performance issues. Diagnosis recommended engine replacement, which I did not want performed. Instead, work order was initiated to resolve open recall.Upon receipt of car, the battery life was unable to power anything to operate the car. Why would the service reps give anyone their car back in this state, not to mention it wasn't in this condition when it was dropped off? Next, agreement was made to split cost of battery replacement, which was a price well paid to get the hell out of your shop. Upon review of the new work order to replace the battery, it wasn't 50/50 like we agreed to, labor was excluded and I was charged for that.The justification provided by the shop employee regarding the battery issue was that it was related to the car coolant issue, but the video I have of the diagnostic the same shop rep is saying the battery is in good condition. Furthermore and perhaps more importantly, if the car needed to be jumped to even get it back into my control, why would you give it to the customer in that state?There is no trust that your shop will manage anything in good faith.Update: Nobody has reached out from guest relations.

  Lisa Crump
5 days ago
My 2011 Fitzgerald Mazda3 started to show her age after 13 years. Fitzgerald staff were very kind and forthcoming with all information and costs. They even sent me a video of the process. For a woman, that s worth it s weight in gold. Thank you for a great experience.

  Madelyn Daves
a week ago
Gustavo was wonderful to work with. He was able to resolve an issue with my service contract promptly and my car was clean when I got it back. Wonderful service department and team! I ll be back.

  Logan Singbouavong
a month ago
I had a great experience working with the salesrep "Song". He was never pushy, very knowledgeable of the product , honest, very attentive and kept me informed throughout the entire process. Song made buying a car less stress. I would highly recommend him if you're at the Mazda Fitzgerald in Frederick, MD.

  T Parks
a month ago
We had a lovely and easy experience with Fitzgerald Mazda in Frederick, MD. The staff was courteous and answered all our questions. Our sales rep, Ben, was very helpful and walked us through a smooth purchase and trade-in process. I would highly recommend them.

  D L
4 months ago
My second time purchasing with Fitzgerald, Mazda of Frederick. I love my Mazda,3 hatchback. The service package that I have, and the treatment that they give me go beyond excellent every time! John Lee was my salesman for the second time, and I highly recommend him! I also am highly impressed with Gustavo and James in service! The live videos of the service while I am sitting are great as well!

  Joseph Frishkorn
3 weeks ago
I came in to Fitzgerald because my Mazda CX-5 had a check engine light. My situation is a little complicated and requires some additional attention for maintenance on my vehicle. The employees, in particular, James Reed went above and beyond to accommodate me. I couldn't be happier with both the customer service and service performed on my vehicle. They did great work, explained exactly what maintenance they were performing, and did it in a timely manner. I'll recommend Fitzgerald to everyone and will certainly be back for future Mazda maintenance.

  Laura Proffitt
a month ago
Just recently purchased a new vehicle! I worked with Ben Samtani and he is by far the best salesman I have ever worked with. He is very knowledgeable and helped make the entire buying process so smooth! This is my second vehicle purchased with his help, and I cannot thank him enough. See Ben for all your car buying needs!

  Timothy Dinterman
2 weeks ago
Very friendly atmosphere and most accommodating was our salesperson, John. We made 3 visits before deciding to buy our Mazda RED Cx 5. John assured us that we were most welcome to return if we had any concerns or needed assistance in the operation of our new car.

  joe borj
6 days ago
Buying a new car was a breeze right from the beginning! Quick and straight to the point. Although they could use more care when handling the paint when cleaning the car right before handoff. Now Im left with noticeable swirl marks all around the car.

  Blazing Sword
2 months ago
Prompt attention to details. Work was done properly and even a video showing the vital points of work done. Car was vacuumed, outside washed. Printout of bill covered points that were covered regarding work that was done. Since I decided to wait for my car, waiting area was clean & nice. Snacks and coffee machine was available as well as outlets to use for cellphones or lap tops, and tv screen for viewing. Gustavo kept me informed throughout the time was work was performed on the car, which was oil change and tire rotation along with an all point check on the car. They did their job excellently.

  The Drafter
a month ago
Sales person (Charlie) was ok, did a test drive on one vehicle even though I was interested in 3. Couple days later the sales manager emailed me and said prices were going up in 24 hours on the vehicle I was interested in. The prices have not gone up, they were trying to rush me into a decision and purchase. This is a sleazy dealer.

  Jacqueline
3 months ago
Excellent customer service. Gustavo kept in touch throughout every phase from beginning to end, ensuring that I was informed. I feel safe in my vehicle (Mazda CX-5) and always know that I m in good hands at Fitzgerald in Frederick, MD. I also loved the video review. I say Thank you to the entire team for taking such good care of me!!!

  Donna Fetterhoff
a month ago
I brought in my 2023Mazda for an oil change and tire rotation. Gustov was very friendly and efficient. Went very smoothly.I waited in the new Mazda lounge. Extremely happy with the whole experience.

  Rosanne Fraley
2 months ago
Well organized system of dropping off the car inside the garage for service. All staff were very kind and knowledgeable. The service was very timely and they sent me a video of the work done on the car. Excellent!

  Frank Rivas
3 months ago
Terrible service, I ordered a part for my car and unfortunately it was not for my vehicle. I tried to return the part. I had the receipt and just because I did not have the box that the product came in, they did not return my money. It is more than $500. It is an injustice because I have the receipt.

  Carol L
2 months ago
Recently took my son's car in to be serviced. From scheduling to check in, I was receiving texts and emails introducing to the service manager and updating me every step of the way. Very much appreciate their proactiveness and friendly service, wish more dealerships were like this!

  Claire Huston
a month ago
I had an amazing experience here. Maddie Daves was so helpful in finding a sales person to work with and is so good at what she does. Bobbly Lee went above and beyond for us and they found me my perfect car!

  Brett Harvich
3 months ago
Ben Samtani was my Mazda sales representative. He was FANTASTIC. He made the car buying experience very easy for me. He also showed me how to use the Mazda app, and showed me how to operate all of the features and functionalities within the car. Highly recommend you work with Ben if you are going to buy a car from Fitzgerald Mazda in Frederick, MD.

  William Walden
3 months ago
My service representative named George is extraordinary. Not only was he mindful and responsive to my particular needs but he went out of his way to make sure that I was satisfied and provided me a loaner. Kudos!!

  Dallas Potcner
a year ago
Marcus and Ronald with Mazda are absolutely fantastic! They re attentive and are great with explaining everything that goes with buying a new vehicle. They made me feel like very welcome and prioritized. They found the exact model I wanted and had it shipped in beautiful timing..I highly recommend car shopping here. Great experience!

  Karen Valentine
4 months ago
Oil change, tire rotation, and wiper blades replaced. I was in an out in less than two hours. (I scheduled my service appointment online.) I waited in their newly renovated waiting area. Very nice and comfortable. Free bottled water, coffee, and tea are available.

  Christopher Doyle
3 months ago
Absolutely terrible customer service called and made an appointment to wait with my car told I would have to leave it and they may get to it by the end of today or tomorrow. When told I made this appointment for waiting was told to schedule a drop off in the morning. Then told me they would have to charge me $180 to diagnose a known mazda problem. I hope there sales department is better than their service department.

  King Schultz
5 months ago
Very satisfied overall with the amenities and the service I received. It was an enjoyable experience and I ll return for other maintenance as needed. A little pricy for just a synthetic oil change and tire rotation but worth it. There s no substitute for a factory trained Technician doing the work.

  M Schneider
4 weeks ago
Very efficient and thorough service! Shout out for George and also the young man who greeted me! They listened and were patient, polite, professional, friendly and helpful!

  Alex Umana
5 days ago
Never had a service like it. Great customer serviceThey took their job to another level. So impressed with the tech performance

  MaryLou Fisher
3 weeks ago
What a great place! I have never been there before. Just purchased my son s car and will be doing all of our service there. Great staff very efficient way to go.

  Jeff Burdette
4 months ago
Had a check engine light come on Tuesday evening. Called Fitzgeralds in Gaithersburg and drove there before work. They said they wouldn't be able to look at it for a week to 10 days. Basically, they could not guarantee me they could look at it if I had an appointment. I just left and figured I would drive it until it stopped running. Called the Frederick Fitzgeralds and they could look at my car in the next couple days. I live in Frederick, so it worked out great for me. When I got there Morvin remembered my call and immediately went over to check to see if I could get a rental. He said we were set and Gustavo wrote me up and got me out of there pretty quick. I got a call the next day with the problem diagnosed, the price of the repair, and even ordered the original factory parts to fix it. He even told me the parts won't be in until the following Monday. I should have my car Monday night or Tuesday. They went out of there way to help me out and I appreciate it.

  Kendra Price
7 months ago
I went in for a routine maintenance check and oil change. I received great customer service from beginning to end, starting with the person who greeted me at my car, to Gustavo at the check-in counter, and then my multi-point inspection video completed by Chad. Gustavo was very responsive to my concerns and Chad was thorough in explaining what needed attention now and what could hold off until my next visit. I appreciated not feeling pressured to do everything in that moment. Great service all around! Thank you.