DARCARS Toyota Frederick Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shannon O.
11 months ago
Great experience! The salesman Abraham was great! He was friendly & informative. They made the process easy for my daughter. I would recommend them if you are looking for a car. Thanks Abraham!

  Greg T.
2 years ago
I bought 2 vehicles from them and have had my service performed there since 2015. This is the first time I have not been satisfied. I had a warranty repair on a starter for the Corolla and it was replaced satisfactorily; however, they claimed that my battery needed to be replaced also because it only had 68 out of 640 cranking amps. This was going to be $200. I told them that it had just been replaced in August of last year by a local car repair and they said "well, it might not start when you pick it up and it looks like it's aftermarket". It was a Die Hard battery that have been around for decades! Anyway, I picked the car up, it started fine (had not had a previous hard time starting with a low battery) and I took it to the place that replaced it. It had 504 out of 640 cranking amps. I feel that the someone at Darcars was not being honest with me (service rep and/or the technician) and I will no longer be taking my business or buying a new car from them.

  Edith Antezana
8 months ago
Once again dealing with poor service and same recall concerning the fuel pump on my 2019 sienna that was repaired back in 2021 and 2022About to get this car Repo tired of dealing with same issue each year Toyota in both locations Rockville and Frederick, MD have really dissapointed me with this car!!!

  Brandon Trainer
2 years ago
Brought a new car in for the 5k service. Auto tech got grease all inside of the car (didn t bag the seat). Interior door panel and seat had grease set in. Told the service agent about it who didn t bother apologizing but brought the tech out to look at it who shrugged. They put minimal effort into cleaning it. Service agent said if we weren t happy we could bring it in for a detail, which we did. After bringing it in for a detail the car still has all the same grease/dirt spots as prior to bringing it in, which leads me to believe they either didn t bother detailing it or did a terrible job, as it wasn t vacuumed or glass cleaned at minimum. Do not use this dealership for Toyota service. Drive 45 mins to another if you have to

  Graeme Payne
a year ago
Since moving back to Maryland in 2016, we have regularly had both of our vehicles serviced here: a 2004 Prius (with over 200,000 miles on it) & a 2018 RAV4 (We are the original owners of both.)The service staff is as excellent as any I have seen in other Toyota dealerships; and the quality of service provided exceeds anything we have seen from dealerships of the traditional US auto manufacturers.We fully expect the RAV4 to last as long as the Prius. And with a new main battery pack, the Prius is probably good for another 200,000 miles!

  Kenneth Partyka Sr. She is a very funny lady
a year ago
There was a tear in my moulding near the door. They said it wadn't from fair wear but damaged possibly by a seat belt. I told them I always close my door before fastening my seat belt. The car is spotless a 2020 Camry LE only 2 years old with 2941 miles on.itThey denied my claim and said it would cost $408 to repairI will never buy another Toyota!

  Supattra Pummora
a year ago
Poor service!! I got appointment 8:45 am first time husband said will pick up the car at 2 pm and then we call to change will waiting in service area and he said whatever wait here or drop off they will do service by appointment time and your car used be ready 11 am in till now still waiting for the car maintenance almost 5 hours

  James Schultz
2 years ago
I ve dealt with this place once in the past when they were on the golden mile and swore I d never go back. Insurance wanted a Toyota opinion and they happened to be the closest dealer. Between the rude smart @ss remarks from the service Advisor when I called in and their inability to listen to my question today I m done for good. I would highly recommend finding another place to purchase or have work done. Two separate people today had attitudes and smart mouths when I was simply asking them for help. One received an incorrect message and called me back with an attitude the other wouldn t listen to what I was asking him to do and kept talking over me telling me things I already knew. I will steer every person I can away from this place at all cost! Save your money and go somewhere else.Services: General repairs & maintenance, Auto engine diagnostic

  ashagrie Worke
a year ago
I got my new car here and they are taking care of it with good service.I recommend this place for your car service

  Alexander Ramos
11 months ago
Today i went to this delalership to get my dream car and the staff was amazing, javan amtoug help me thanks so much for your help brother full recomend if you traying to get a new car javan will make it happen

  Lisa B
3 years ago
Very friendly and polite staff. Waiting room was very clean and open. Easy to be socially distant.

  Jennifer Ch.
a year ago
Exelente customer service. Service on car was amazing.

  Zarina Shameer
a year ago
Great service, warm people.

  Neige Kennedy
2 years ago
Just went there today, very nice people!

  Chuck Botts
3 years ago
5000 mile service on new Camry hybrid.

  Yani Garc�a
4 years ago
Great customer service and team!!

  Dorothy Gallagher
9 months ago
Efficient service department.

  Brian Keller
2 years ago
Friendly and professional

  Elizabeth Huete Garcia
a year ago
I hope you have solutions with the staff, so that they provide us with friendly treatment and, above all, on time with the agreed delivery!Espero que tengan soluciones con el personal, para que nos brinde un trato amable y sobre todo a tiempo con la entrega acordada!