Bayside Toyota Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lori B
4 months ago
Service at Bayside Toyota is always the best! They truly put customer service first.Scott F took care of my maintenance yesterday. He offered professional, friendly honest and top notch service!He got me in and out in a timely manner and all with a great smile!I will never go anywhere else for my car needs, purchase as well as service! Thanks for hiring the best customer care people!

  Chelsea Rae
2 months ago
Do not take your car here for service. This is the second time I ve gone in for regular maintenance and my car had damage from them. The first time I went in for an oil change, my oil cap was not replaced properly. I only found this out after my car interior started smelling like smoke. I opened the hood and the oil cap was up near the dash totally unattached. I took it back they lied and said the oil cap was defective, but I could see no evidence of this. Then they tried to charge me for steam cleaning my engine. Now I got another oil change and tire rotation, and I needed a diagnostic for my tire pressure light not turning off. Now my drivers side lock and window buttons plastic casing is broken. It was absolutely fine when I took it in, when I got home to lock my car as I got out thats when I noticed it was broken. So disappointing. They do not take accountability if they damage your vehicle. Absolutely unacceptable. They also don t tell you the diagnostic is $150. Overpriced and unreliable. Avoid.

  sheila Atkins
a year ago
Speed, efficiency, and curiosity were all great. The service advisor wasn't aware that he was unable to have my truck washed after the oil change. I assume that was the issue. I was the last of the day & they fit me in the same day, which was all great. I was just slightly bummed because I wasn't notified after mentioning it needed washing to service advisor.

  Matt Phares
a year ago
Brought in my Tacoma for a Warranty Radio replacement, ended up with a headache.Dropped off my Tacoma in the service bay for a Warranty Radio replacement, was quoted about an hour. I decided to wait in the waiting area. About and hour and a half later I was informed that my truck was almost done.When the dealership pulled my truck around, I was informed that radio replacement was complete along with an oil change, and tire rotation. I never asked for an oil change or tire rotation as I preform all routine maintenance myself.Please note: I was in the waiting room (the entire time) and my cell phone number is on file. The dealership never asked me for consent, they just preformed the services on my truck without my consent.Now, I have wasted $118 at the parts counter on oil and filters just 5,000 miles ago, just to have this service appointment throw off my maintenance schedule.I will be spending my Saturday morning inspecting my truck and re-rotating my tires, as they were just rotated by me less that 1,000 miles ago.Also, my tires were overinflated to 36 psi (not to mention the door jamb of the truck calls out 30 psi). I even brought my truck in with warm tires around 32/33psi, so if anything they should have deflated the tires to 30psi. Now granted 30psi is the recommended psi with factory tires, but again I was never asked for consent.It also leaves me wondering if the cross threaded my oil filter cap, oil drain plug, or lug nuts and if they are torqued the correct specification (18ft-lb, 30ft-lb, and 83ft-lb). Last thing I need is to have a flat on the side of the road or trail and not be able break the lug nuts loose.It may seem minor to some but this was my experience and I am not satisfied.Update: 3/5Second service was like an another team had stepped in!I took my truck in for a loud clunk when turning the steering wheel left or right. It was an unusual noise that I was unable to properly diagnose.I talked with Mr. Grizzle in the service department and he was great. Listened to me and made sure my truck was taken care of.I dropped the truck off Friday afternoon and after waiting a few hours (the techs needed more time to find the problem). I was offered a rental while the keep my truck to further investigate.Since, the techs could not find the cause of the issue they opened an investigation with Toyota engineers and determined it was the Lower Control Arm Assembly on the right side. They replaced the LCA and preformed an alignment, then let me know my truck was ready to pick up.After driving it around today it seems much better.I am satisfied with this service.Still only 3/5 stars as the 1st service was not what I wanted.

  Ron Hammans
a year ago
My 2008 Tundra had a failed air pump that was complicated by some kinked hoses. This took a week to diagnose and repair but the customer service was excellent. When the initial repair didn't solve the problem they gave me a loaner car to use until it was completely repaired. The dealer was supported by Toyota engineering personnel to get to the bottom of the problem.

  Jeff Howard
10 months ago
Awesome as usual. Fully enjoy the professionalism of the customer service representatives. Great work by the service technicians. The hidden wonders that we very rarely see.

  Jeffrey Samaha
2 years ago
The Service Dpt. was spectacular! 3 issues with my car were fixed in minutes. I highly recommend Paul, Josh, Henry and the Staff of expert Tech's. at Bayside Toyota! Also, Josh worked on my car so I just called Henry to thank Josh, Henry, and Paul for the apt. and the expert help!

  Taria Carrington
4 years ago
Greatest Salesman Hands Downs! Jason Roberts has been very instrumental in the purchase of my new vehicle. He went above and beyond the call of a serviceman. It was such a pleasure working with Jason. The transition and sales process was smooth sailing!Thank Jason Roberts!! You re the BEST

  CARRIE OLIVER
3 years ago
What can I say about one terrific salesman name Jason Roberts, whom I have followed from Bowie Toyota to Bayside. I've purchased 2 cars from Jason and 2 referrals because of his tenacity to get the job done. When I walked into Bayside I said to my significant other this place is niccccccce and we were greeted before I could say a word. It felt like home and we were in and out less than 2 hours. The entire transaction was 5 stars and I would recommend everyone to visit Bayside Toyota. Jason is my dude for life and where I will get all my cars because I feel safe knowing that I will receive excellent care every time .

  Monique Cook
4 years ago
Jason who was my sales Associate was amazing with helping me buying my first car! He made the experience so easy and make sure I was comfortable with everything! The managers Jeff and Kaermit we awesome as well when I came back for service! I highly recommend this place

  T Rich
a year ago
Let me start by saying how Amazing Josh is, he is very knowledgeable, kind and Professional to the elderly . This dealership has a great team

  Patrick Collins
4 years ago
The service itself was fine, the wait was a bit long, but it was an end of the day appointment. They lost a star for leaving a greasy hand print on the inside of my car door and leaving off one of the valve stem caps when adjusting my tires air pressure.

  Carlie Wood
4 years ago
Jason Roberts was our salesman and he was absolutely amazing! So energetic and caring. Our finance guy, Chris, was outstanding! Made this car buying process painless and quick.

  Eve Shoemaker
4 years ago
My husband and I just bought a brand new car from Bayside Toyota and had a wonderful experience.A huge THANK YOU to our salesman, Robert Whitley & sales manager, Jeff Barley!! We will send friends and family your way!

  Pallav Ranjan
a month ago
Timely, efficient. Would go there again.

  Brian K
2 years ago
Very friendly and efficient service staff. Waiting area was comfortable and clean and free coffee was available. Car was delivered ahead of schedule. I will go back.

  Ana Ana
2 years ago
Good customer service. My initial experience wasn t good at all but they were able to make it up

  Anne Gross
2 years ago
I have tried three days in a row now, and your system is not allowing me to schedule a maintenance appointment! The phone number of the service department is not answered. I tried to schedule routine maintenance on line and the system does not work.Service: General repairs & maintenanceService: General repairs & maintenance

  Gloria Nelson-Johnson
2 years ago
they do good service work but they always seem to find something wrong lately

  Tracy Grierson
a year ago
Service is excellent Paul and Josh are awesome

  Susan Macyko
2 years ago
Well done service as always at Bayside. Thanks!Service: General repairs & maintenanceService: General repairs & maintenance

  Thomas Russell
3 years ago
Good service always treated me nice

  Yantzy Arnell
a year ago
Great service as always.

  James Dennis
2 years ago
Service was efficient and thorough.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Oil change

  Kevin Lin
3 years ago
Too long of a wait

  Eric Pollitt
a year ago
Never again here or Toyota