AAA Frederick Car Care Insurance Travel Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kani M
a month ago
TERRIBLE SERVICE. I had an appointment for an oil change set for 11am. I get there at 11am and sit in the lobby waiting as there was only one car ahead of me. I get up, leave to get some food, come back and around 1pm and the car is still sitting in the same parking spot that I left it in, untouched! They let 3 people in with appointments AFTER MINE in before me. I wait until 3pm when they finally touch my car and then they tell me that they cannot work on my car for whatever reason. TRULY A WASTE OF MY TIME! Never coming here again!

  Meghan Tierney
2 months ago
WORST CONSUMER EXPERIENCE OF MY LIFE, AND IT'S STILL HAPPENING!!!This was my first time at this shop. I selected it because I trust the AAA name but they totally hung me out to dry.My car was towed into this shop twice in three days, and they didn't do an inspection either time (I'm a delivery driver, my car is regularly maintained and has 312,000 miles on it). 'The first time (Dec. 19) I had a rough idle and a flashing engine light, they said I needed to replace all of my coils ($1,000). I only did one ($200) because I wanted to take it in to my regular shop to see what they thought. Then it failed to start at all (Dec. 21). They told me the problem was the starter and it was unrelated to the coils ($400).Less than 24 hours later, the rough idle and flashing engine light were back. I took it into my regular shop. They could not conclusively diagnose the problem and I decided it wasn't worth further investigation. In addition to other issues, there was a massive oil leak and they recommended that I not put any more money into the vehicle. They were able to get it running again (aka the same result as AAA) by cleaning the spark plugs and making other minor tweaks, so I suspect the new parts didn't make a difference.I spoke to the GM on Dec. 28 and asked why no one told me about the other problems with the car. At first he said the car had been inspected both times but the reports were missing. He said the staff told me the full condition of car both times but that I said I didn t care and wanted the work done anyway. He was rude, dismissive, and talked down to me. I caught him in multiple contradictions but he continued to evade and put the blame on everyone else.He then told me the car was inspected the first time it was towed in but not the second because it was in too poor condition. I was never asked to sign a waiver regarding the condition of my car when I picked it up after the second tow. He kept repeating over and over What do you expect? It s an old car. It s broken down. He tried to blame the problems on my regular shop and said they did poor work. He said there was no way that kind of wear and tear can happen in the span of a couple months and they must have messed up or failed to notice. He also said I was lying about how often I service my car.He l kept insisting that they did fix my car because they got it driving again. But I continued having the same problems. I eventually got him to concede that an oil leak could cause the engine to misfire. He said that all they did was plug in the code reader and since it said there was an issue with the starter, they replaced it. But they didn t even know the leak was there, so they didn t know if that or something else was causing the starter to malfunction.A mechanic friend who called back on my behalf finally got him to admit that did not inspect the car either time. The GM called me back several minutes later and said he would give me a full refund but I had to return the starter and coil. I brought my car in the same day (Dec. 28) and he took back the new parts but didn t put my old ones in so it is currently inoperable and stuck at AAA. He told me I would have to pay to get it towed at my own expense. He also said I would be required to sign a "CONFIDENTIAL SETTLEMENT AGREEMENT AND GENERAL RELEASE OF ALL CLAIMS," which I found insensitive, insulting, and completely unacceptable.I filed a complaint with AAA member services on Dec. 28 and spoke to a caseworker Jan. 4 and 5. She said she reached out to upper management at the AAA shop and that he said he called me but I didn t answer. If they called, they didn't leave a voicemail. The shop won't tell me how to get in contact with this person and the caseworker has not returned any of my numerous calls.TLDR: They still have my car and my money! AAA, call me!

  Cody G
2 months ago
Always super helpful, and kept in touch each day on the status of my vehicle. They even held it an extra couple days while I was on travel for work, paid over the phone and picked up after landing at the airport near midnight. Go to for annual and unexpected maintenance. Great staff, great results, and they stand behind all the work they do.

  Tiffany Bruder
6 days ago
You have employees that are stealing customers and other employees identities and you are getting caught now! The mVA was the first aware! Police are next! You better clean house and make amends!

  Christina Valenzuela
11 months ago
It's an absolute shame that the quality of their work doesn't coincide with the reputation of the AAA company itself.I had a lot of work done here ( $5,000.00 ) on my truck only to end up in an accident due to my brakes failing.My blower motor was also replaced, but blew out a few months later. I've spent the whole winter without heat, and all summer without air.The mechanics left grease stains all over my door panel, dash, and leather seats.I feel like I was taken advantage of due my being a woman, & therefore was not treated as a valued customer!!!DISGRACEFUL!!!

  Eduardo Bracho
2 months ago
5-star service, Adriana made me feel very comfortable and relaxed. She has an incredible energy and she helped me a lot, making everything clear for me.

  Hayne Lim
6 months ago
Our car broke down in Frederick while we were in town for a wedding. As out of towners, we were so nervous about how we were going to get home. However, we couldn t have met a more helpful, knowledgeable, kind, and patient group than the staff at this AAA (shoutout to Cory, Anna, and Jamil)! They helped us explore every possible option that would help us get back home as soon as possible. This was my first experience at a AAA and I hope every future encounter is just like this one.

  David
9 months ago
I made an appointment for an oil change at 9:00 AM, and arrived at 9:00 AM and checked in. They didn't start until 9:30. The process only took about 15 minutes, left by 9:50.It is a nice place to wait, they provide free coffee and snacks. Lots of literary resources available if you plan on travelling.The staff is pleasant, I have only good things to say about them.The only negative thing I have to say is that they aren't too great with keeping your schedule. Even with something as trivial as an oil change. Why make an appointment if they won't start until 30 minutes after?

  Jimmy Knight
a year ago
I have AAA. I had a tire blow out on my truck and couldn't get the spare out, it was stuck under the truck. They towed me to their shop and got the spare down and put on. Not sure how much it would cost if you aren't a member but was free for me. Great service. Would recommend getting AAA plus for the services they offer, especially if you need a tow or lock your keys in the car like I did.

  Astley Scott
a month ago
I had my vehicle towed because I am a long time AAA member,They refused serving my vehicle, at their Buckeystown location ,having no apparent reason !

  Mickey Burdette
9 months ago
This shop has gone down hill. I dropped my truck off on Sunday when they were closed because my battery light had come on the last 5 times I drove it. I told them it was likely the alternator, and that the light came on each time within 10 minutes while driving it. They said they could not get the light to come on. I asked if they droved it and they said they had. I asked for them to look at it again and drive it for 10 minutes, because I would be very upset if I picked it up and the light came on after I left. The service manager Mark said he took the truck out himself a 2nd time and the light did not come on, so I picked it up. The odometer only had 2 additional miles on it from when I dropped it off. The light came on within 4 miles after I left. Not only did they do a horrible job diagnosing a simple problem, but I even told them what to do and they refused to do it. Drove it to work the following day and barely made it to the AAA in Rockville before my battery died from the failed alternator. I used to recommend this shop to a lot of people, but I will not any longer.

  D Wood
2 months ago
The lady was so helpful, nice, knowledgeable, and competent. AAA is blessex to have employees like her.

  Don DEAN
9 months ago
What happened to AAA??? They no longer offer Tour Books! Oh yes you can use a digital one but NO hard copies to lug with you and use on the road! What BS!!!! I have been a loyal customer for 42 years and losing a Tour Book is a game changer!! AAA does not rate any stars but you cannot post unless you give them one!

  Remo Molino
a year ago
Excellent customer service for AAA members. Travel help is awesome. Also, free Notary service for members. Attached is the AAA auto repair. Printed estimates given up front. Repairs done on time and at the going rate. No need to be an AAA member to use the auto repair service.

  Jay Allen
a year ago
0/5 stars for sure! Thought AAA would be different from other auto shops which try scamming you for repairs you don't need. Instead, this AAA tried to charge me almost $3000 to get new brake pads, calipers, rotors, tires, and a bunch of other BS. On top of that, customer service had terrible communication when updating me about my car. So glad I went somewhere else. I could tell immediately when I picked up my car that I had nothing wrong with my tires and when I took it to a different shop, they even said that 80% of what AAA was trying to charge me for was bs. DON'T ASSUME JUST BECAUSE IT'S AAA MEANS THEY WON'T TRY AND SCAM YOUService: General repairs & maintenance

  Alice or Alicia V.
a year ago
I was very pleased to work with Adriana in booking my trip. Adriana promptly replied my emails and took care of all the details. Adriana is a true professional and I would definitely recommend her to family and friends as the best travel agent to plan their vacations.

  Patricia Carney
2 years ago
These people were wonderful! We were moving from Ontario, Canada to Virginia when our car decided to die in Frederick. Through AAA we were towed to this location. They looked at the car quickly, they explained what was going on, offered options and advice. They helped us locate a rental truck so we could get ourselves and our stuff to our new home. It was not a good day for us! But I have told everyone how this place made all the difference between a bad day and a real disaster. Thank you!Service: Auto engine diagnostic

  Glen Hyden
2 years ago
Got a $2600 quote when having my under powered battery replace under warranty. I refused to do the extra items they "say" was needed. My brakes and rotors were new 8 months ago. Why would I replace them due to rust? My radiator hoses are fine not cracking etc.Service: BatteryService: Battery

  Enock Brou
a year ago
The assistant manager at the auto car center is not qualified to be rated. The manager refused to check just the battery for possible replacement.They stole my personal belongings by having the door unlocked.They purposely left my SUV window opening for ever. All rains went into it causing moisture of my dried breads and other materials and Food for supplies based farmers, neediest and targeted population.AAA car care center of Cookesville MD took care of me positively the following days my SUV has been towed from AAA Frederick MD (the car stayed at their parking ot more than a month with negligence ...they stole my new jacket 185 dollars (yellow color)

  Ben Zapata
a year ago
Good prompt efficient service. Nice we'll kept work area, spacious waiting room. Coffee and water offered. Vending machine with snacks and soda. They offer other services besides mechanic, such as insurance and travel.They also have travel related articles for sale. Maps are free for AAA Members.

  Heather Hein
2 years ago
2 words - scam artists. This was the worst car shop I ve ever dealt with. My serpentine belt broke and AAA towed it to the nearest shop. This shop did a lot of maintenance (things needed to get my car back on the road and also extra stuff like side lights, rear windshield wiper replaced, tires rotated). When I went to pick up my car $1100 later I get in the car and instantly notice the alignment is WAY off. I went back in and told the workers who kept saying nothing they worked on had to do with alignment and they didn t even drive the car. They drove it from the garage to the parking spot which is plenty of distance to see a crooked car. They took a look and came back out and said you had recent strut work done and that s why your alignment is off. I had strut work done 5 months ago - I think I d notice my steering wheel sideways and my traction off and my tires squealing for this long very unprofessional. So then they deemed it unsafe for me to drive home (1 hr away) and wanted me to sign a liability form. How was it ok for me to drive it out of the shop the first time?! Also you noticed I needed a new rear windshield wiper but didn t see my car was sideways?? They wanted to keep it another night since no one could do alignment that day. Probably wanted to see what other things needed work to squeeze more money out of me. I refused to sign the form and drove it home and got my alignment done at a local shop. There was no damage to the alignment that would ve suggested it was from the tow. Please do not go to this dishonest shop unless you want to get scammed.Service: General repairs & maintenance

  Carleah Fisher
2 years ago
Jeremy and Alex are technicians who are godsends! They are a breath of fresh air because they are so patient and knowledgeable. Anytime I have an issue with my vehicles I take it to them. They take the time to explain to me what the issue is, what needs to be done to resolve it and they always give sound advice on the best next steps. They are personable and honest and they've made me a customer for life.Services: Transmission, Steering & suspension repair, General repairs & maintenance, Wheel alignment

  Nathan Kennett
a year ago
Not sure the role Mark has at AAA in Frederick but not at all professional and spoke to me in a derogatory manner. You can tell he really loves his job... 2 stars because they actually offer international drivers license.

  Ofelia Gaitan
2 years ago
I agree with the most recent reviews. Car was towed by AAA for a bad alternator, however they added at least 15 extra things that were not needed, one being an oil change which had been recently done. Anyhow, total estimate was over $5,000. I paid a tow and got it out of here as quickly as [possible! A few hours later, the car is running again for far less! Anyone looking at this place, read the reviews prior to working with this "shop"

  Mike Campbell
2 years ago
Professional service, made suggestions that helped me make my purchase and have the work done at AAA. I wanted new wheels for my car and was concerned with them getting damaged during the process, but they did a perfect job installing the tires and wheels. I highly recommend having your vehicle serviced here and I normally don't have good experiences in auto service, I usually do my own work except where I can't.

  Gigi Bee
3 years ago
Had to return car the next day for a minor matter. Jeremy apologized but it was a misstep that should be instituted as part of a process for services relating to car batteries.In addition to having my battery recharged, I spent almost $900 for new tires and rear brakes. I have been a AAA member for 50 years. I deserved better customer service!

  Zachary Nyx
a year ago
Called about electrical problems. Charged me over 300 for a new battery just to tell me they dont fix electrical problems. Ended up breaking my car more. It drove on the way on, didnt drive at all after being in the shop. These people will rip you off.

  Joshua Blackwood
a year ago
Great experience here. Was there when the employees were processing tons of international driving permits. They were really professional and helpful. plus the place looks really great and well kept. 5 stars

  Allen Nuccio
4 years ago
We called AAA to tow my wife's car to this car center. I told them in advance what it was that caused her car to die while driving down the road (bad battery connection) and they confirmed as much at the location. They turned the job around quickly. That was appreciated.What was not appreciated was the shop recommending we spend $272 to replace two parking lights on the front of my wife's SUV. When I told the agent I was not interested, he told me it was a difficult light to replace and would take two hours of labor, hence the price. I knew this was utter BS, laughed, and politely declined. That night i ordered the two lights, and two days later I spent approximately five minutes replacing them. Total cost to me: $4.25, plus tax. That this place had the gall to repeatedly suggest to me I spend $270, including a bald-faced lie about the labor required, was really bothersome. I complained directly to AAA as a result.

  Jerrelyn Angel
a year ago
I went in to see about returning my tags. No one greeted me. No one asked if they could help me as I looked around the store seeing where I should go. When I found the tag and title place, I stood there as the woman stared at her computer w/o looking up or acknowledging me. I waited. When she finally looked up, I enquired about returning tags. Her response was "yes, we do that". However they charge $8 to do it. I thought about paying it for convenience(on top of the mbmshp fee members already pay). But the "service" and "hospitality" I received for being a member after walking through the doors wasn't worth 2 cents. I walked out and went to the MVA where they actually greeted me with a smile.Very disappointed in AAA.