West End Service Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Smith
11 months ago
Dangerous. Driver on Kent island WITH a car on its bed cut me off and nearly caused a multi car accident. I honked and the guy just sat in the middle of the road stopping traffic. Someone driving with this much weight has the potential to literally kill and for them to drive to recklessly and then attempt to be confrontational is a seriously reflection of this company and what they think is acceptable. I m sure this drivers ego will remain huge till he kills someone or multiple someone s!

  Donnie G
11 months ago
Great people all around. From Kevin in Sales, to Mikey in Parts, to Pat in Serivce. All great people and great work. Keep up team!!

  James Asmar
a year ago
Wow this never happen before where I pay $170 just for def it was just a engine light came on while my truck in shop and just to fix your own mistake you will charge me $170 and won t even fill up the def ! Def only cost $40. That s just wrong guys

  Frank Davis
11 months ago
Great Service as always. To get a real person on the line who listens and is able to complete the task asked is wonderful. There is no substitute for knowledge within your business and everyone we have dealt with at West End has been exceptional!Will gladly use there service and parts again

  COLLEEN NORCROSS
11 months ago
Great dealership . They always have the parts I need in stock & very quick with delivery . My order usually arrives the next day . Mikey is a great sales representative. Highly recommend !!

  Mitch Money
11 months ago
Great shop for all you truck needs if your work truck go down. call them they going fix your problem friendly, professional and they get the job done ASK FOR MIKEY 10 stars if you ask me

  Allen Lloyd
5 years ago
It took seven weeks, but I was in no hurry.Picked up 24 hours ago. Time will tell.Work appears neat and professional. Number of hours charged to address each issue seems was fair; better than I expected. Hourly rate normal.They paid attention to my descriptions and instructions, and appear to have gotten everything right. Installed starter and glow plugs with no hassle about my providing them. Much other diagnosis and repair on power steering, all brakes, shocks, and more.Assuming all the work holds up, I am more than highly satisfied.

  Gerry Schmidt Jr
11 months ago
Mikey in parts is a genius in getting hard to find parts. I order all mine with him and he ships fast

  shimi e
6 years ago
Just picked up a new addition to our fleetWell done miles towing2018 Pete tri axel

  Micheal Walls
11 months ago
Always willing to help mike in the parts department always goes above and beyond really good customer service

  Karen & Jerry Leahy
11 months ago
I have dealt with Mike In parts - very efficient very quick and getting you what you want. Highly recommended!

  Ronnie Winters
11 months ago
A great company to deal with . From sales to parts. They always go above and beyond.

  Jared Defibaugh
7 years ago
West End is going downhill and the owners are very aware of it. After over 15 years of being a customer our business, as well as many other contractors we talk to, have been avoiding West End as much as possible because of their inability to diagnose and fix problems.Our most recent example was a school bus of ours went in because it wouldn't start when hot. 2-3 weeks later they say the bus is ready, but when we get there the bus won't start at all (so they somehow made it worse?) Back in the shop it goes. 2-3 weeks later they say it's ready again, but lo and behold the same problem. Back in the shop it goes. Again 2-3 weeks later they say it's ready, but it has the SAME problem, only this time it gets stranded on the side of the road and someone runs into the back and totals it.So 2 months of "fixing" the bus, many trips up to get it only to turn right back around, a destroyed bus and then here comes the bill: $5,000, non negotiable. Thanks a bunch guys.

  paul/janet kope
11 months ago
Top notch people all around. Sales service and parts. 5 stars is not enough!!!!

  Ron Teitelbaum
4 years ago
Amazing trucks you can find nowhere else!

  Katya P.
5 years ago
Never used but if west end is monitoring these reviews please penalize the driver who used tow truck with license plate 10966TT today around 3:30-4PM. Seen on highways 270, 370 and midcounty.He was tailgating people on the highway, speeding up to people s cars to intimidate them out of the way and dangerously swerving in and out of lanes just to be in front of people. He should not have a license!

  DONALD GUTHRIE
2 years ago
Mikey is parts always knows what part I m looking for with little description. And pat in service always tries to get my truck in and out as soon as possible. Thank you all for you hard work.

  Shawn Casey
11 months ago
EVERY HERE IS AWSOME MIKE IN PARTS IS ALWAYS ON POINT

  TBK VENTURES
4 years ago
Worst Service I ve ever experienced in my life. It s not much competition in the area and it shows. Simple jobs takes a month to complete.

  James Wisner
2 years ago
They're great they always have what I want and need at a great price

  Arundel Tree
7 years ago
Always have the heavy truck parts we need in stock and the prices are very affordable. Very friendly and knowledgable staff

  Steve Gorogias
3 years ago
Great friendly staff. Always well stocked parts department.

  Katie Kim
5 years ago
I was driving on Route 100 at speed limit and the truck behind me honked and almost hit me. Driver is absolutely crazy and reckless.

  DANNY Geiger
4 years ago
A great place to get your vehicle serviced pleasant people great prices

  Mark O'Don
6 years ago
When it comes to drivers or illegal tows,don't be fooled..... If you see West End mud flaps on the back of the truck , it just means the dealership sold the truck. They are not a towing company, they are a Truck dealership.

  L Thompson
6 years ago
Great parts department and customer service. Worth the drive from Baltimore.

  Keith Kitts
7 years ago
Never had an issue, they always have what i need and been very helpful

  Norm Melise
11 months ago
Great prices and service

  Chris DuLaney
3 years ago
Outstanding if they don't have it, they will get it.

  adnan khan
3 years ago
Not a good dealer to buy extended warranty i had bad experience.