O'Donnell Honda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer �oates
a month ago
I went in yesterday for a light showing transmission problem . Allan Watt asked me if I had an appointment. I did not. He informed me that my usual service rep, Jeff, was not in. After diagnostic, I was told I needed a costly transmission switch replacement and service would be completed by noon the next day.I was given a loaner vehicle. I was called the next day when my vehicle was ready. A customer engagement (free snacks and drinks) event was in progress when I arrived. I paid for my repair and grabbed snacks. My car had been washed. I noticed that the Auto Off Switch (A), a part which is housed in the same section as the transmission switch was now not working. Allan took my car back to the technician. He said that the technician did not touch the A switch. I told Allan I never had a problem with the A switch, but I read there were problems with the A switch. Allan pulled my file and saw that I was due an update for the idle stop A switch. He suggested I have it repaired when I come for my next oil change which I agreed to.At first, I give a rating of 4 mainly because there was a lack of customer care regarding an associated/adjacent problem with the A switch, which could have easily been fixed when the technician removed the housing for the transmission switch, especially because of the update notice.I noticed that my file showed other lines of info, but besides the idle A switch update repair no other necessary update info was mentioned to me. For road safety, I would like all my recalls/updates fixed.I returned on a Saturday. Jeff was not available. Immanuel Odige assisted with the A Idle stop update. When my car was returned, all computer lights were off. I drove toward home without pressing the A idle off button, but then the car stopped and the green A light showed on the dash. I pressed the A switch to turn idle stop off, but nothing happened. It was not until I took my foot off the brake that the car started again. I can not drive like this. I called Immanuel and asked for the manager who was not in. I was told to call on Monday.On Monday I talked to Steve, the manager, who would like me to bring the car back in. Allan called instead to set an appointment time only when A button part is in. Allan called and says the part had to be ordered and will cost $250. He claims they never touched the A button. I rejected the offer as the A button has always worked and was working when I brought the car in. I asked for manager then called and left a message for the manager to call back. Steve calls back and repeats what Allan says. Again I reject offer and insist that I need my car operating the way it did when I brought it in so I can drive safely on public roadways. Makes me wonder if the A switch problem is National Highway Traffic Safety Administrations (NHTSA) issue. I called big Honda to file an official complaint. I will take my car in for another assessment again tomorrow. I am downgrading my review to a 3.I took my car in again on today, Tuesday. I spoke to Allan and Steve. Steve suggested that the button be inspected. After inspection, I was shown debris that around the switch which probably caused the dysfunction. A new switch was placed in the car and was working properly. I agreed to the repair. I was offered a slight discount which I accepted. I applaud all involved for the customer care and service I received. I cancelled my initial complaint with big Honda.I upgraded my rating of O Donnell Honda Service Center to 5.

  Steven Robbins
2 months ago
After having our 2012 Accord give us it's last mile and penny out of it, we needed to secure a vehicle FAST. Stan, in the Sales depot. was absolutely amazing with how fast he closed the deal for us at a really phenomenally good interest rate. I HIGHLY recommend dealing with O'Donnell Honda and will certainly buy our next vehicle here... For SURE!

  Lucy Bost
2 months ago
They are amazing had to have my car toed to O Donnel Service Center. The mechanics checked my car and contacted me with everything they needed to do. I only take my car there polite honest and to the point Thank you all at Honda ODonnal. Car runs like new.

  Schimri Yoyo
5 months ago
I called 3 weeks ahead of time to schedule an appt, but when I arrived none was set. Then, I asked them to take a look at my back tire to see if there was a nail or something stuck in it because there had been a slow leak after I had filled it twice. After the "service," they assured me that they put air in the tire and found no leak or anything in the tire. I drove it to the side of their lot and the air pressure was low once again and I found a nail in it with my plain eye. Had to go elsewhere to get it plugged. ZERO attention to detail here. With the exception of the one attendant who first checked me in, nobody there is helpful. They just want to rush you in and out. It's just a Niners and volume game to them. NO professionalism or customer service.

  Jeremy
2 weeks ago
Unprofessionalism. Extremely slow. Appointments don't seem to be honored.Would not do any business here ever again

  Kevin Zheng
6 months ago
I have been going to this place for services for 10 years but I have to say the management have gone rogue! The quality of services have gone down so they have started to use all kinds of tricks to steal your money! One example is that a simple oil change came down to 340$ bill because they provided tire rotation (covered by costco) and air filter ( just replaced myself) without asking!

  NC
11 months ago
The only reason I am giving a star is because I have had a good experience in the past at this service center location (albeit a few years ago) and the staff was polite at least.I checked in at 10:35 AM, and left at 1:55 PM. I waited 3 hours and 20 minutes at an off peak time.. just to get a duplicate car key. At the 2 hour mark after asking for the status, I was told that they were busy that is why it was taking a while. The waiting room certainly did not look busy at all.On top of that, on the phone I was quoted $162 for the total price of the service fee and the key itself, but on that day I paid $180....They did not even offer me a discount for my unusually long wait time despite being visually irritated. I had to take off work, and I missed a work meeting I was scheduled for at 2:30 which I should have been back in time to make.I had requested an appointment online Friday, for the day and time I was there (Monday). A representative was supposed to call me back but I did not receive a call to the best of my knowledge.The staff was polite but didn't look like they were in a hurry to do anything.Overall very dissatisfied.

  Rob Christopher
6 months ago
I showed up without an appointment today due to my tire consistently going flat. I was in and out within an hour with a brand new tire. Five star service.

  Michael Flack
8 months ago
Tried to make an appointment for some routine service, they refused and told me to just bring it in since it s routine service. I show up the next day and they say 2 and a half hours. Not an ideal wait but understandable. However over 3 hours passed and they hadn t even started working on my car. The wait wouldn t bothers me even more when they wouldn t let me make an appointment to avoid this kind of thing. For a place that loves bragging about their award winning service, I was disappointed to find out that it was all talk with no results. Ill be sure to never go to an O Donnell Honda ever again.

  V K
5 months ago
I have went to the repair shop for a full tune up and got my car back. I have read online that online it takes 10 to 20 cycles for the sparks plug to reset. After 3 days i finnally looked under the hood and the 02 sensor was not connect. I was think if they missed that what else the shop could have missed.

  H P
7 months ago
I bought new Honda odyssey Elite last year. Earlier this year noticed that touch screen started flickering randomly. I took couple of videos and shared with service advisor and service manager. Based on suggestion from service advisor, I dropped off my car two times one week apart to fix the screen flickering issue. It was under Warrenty so expecting possible replacements if Honda couldn t fix the screen issue. So, service manager first agreed and kept my car for two days and they didn t do anything and asked me to go back to the dealer where I have bought the Honda. It s no brainer why would I go back? it s Honda product and Honda Warrenty should be across USA. But still they didn t fixed my car.So I opened a case against HONDA, and finally fixed my new car at Owings Mills Honda without any questions asked they diagnosed the problem and replaced the touch screen unit under warranty and gave my car back same day. O Donnell Honda service should learn how to handle customers. I would certainly not recommend this place. Not for even oil change. I wasted two weeks and had horrible experience.

  Marian Morgan
5 months ago
Sayed is an impressive sales rep. Such a professional yet personal manner!! Top notch experience all around!!

  Jan Wahba
5 years ago
I went there on November 28th to get oil change and tire rotation for my Honda Pilot and they did the service, but later today I was driving on I-695 from work and start to hear a noise coming from one of the rear wheels and the car start to shake slightly by the time I exit the beltway the vibration got stronger ... I went to check the wheel and found three lock nuts gone missing from the rear passenger wheel ... yes three lock nuts gone missing because whoever did the tire rotation did not use the torque wrench to properly adjust the nuts torque. The two remaining lock nuts were already loosened and that s what caused the vibration to increase .... so I called them as no person touched my car since there service and that was around 4:55 pm ... Mr. Steve Ryder answered my phone and after I told him the whole issue he told me to take lock nuts from the other tires and put them on the missing spots and drive me car to their location... I asked to send a towing truck to take my car to them to get inspected and repaired and I was told from Mr. Steve that he has no towing truck to send and he can provide me with the towing company number and I shall pay for the service ... I tried to explain to him that was their fault and they risked my life and my family life when I got my car serviced in such a terrible way and I shall get my car towed and repaired free of any charge but he told me that this is the manager decision and there is no guarantee to get my car inspected or repaired with no charges. At the end using unprofessional way Mr.Steve transferred me to his manager voice mail without even asking me, I left a message with me name, issue and phone number hoping he will help me when he comes to his office tomorrow as he usually left at 4:00 pm as Mr. Steve said... I tried to call back asking for Mr. Steve but I was told that he was gone early.I called a friend who is working on the same field and he confirmed to me if the lock nuts are not installed with the right torque it would loose after a short while and it might gone missing and that s what happened.I am waiting for someone to call me to explain to me how my car was checked out this way!!!!! (December 13, 2018)An update: I found a spare nut locks and I used them to put the car on the road again ... It took 50 minutes of effort on very cold weather.Next day at 7:21 AM, I got a call from the SC Manager and he asked me to bring the car in .... I went there at 3:35 the same day, he visually inspected the car during this the conversation was about how professional are his guys and this never happened before and it might be my wheel pad is rusty so the wheel didn t fit perfectly... I explained to him that the cause of the issue was the poor service quality as the nut locks was supposed to be adjusted to the required torque and in case there is any rust that might stop the wheel from a perfect installation his guys are supposed to clean and remove the rust and inform me about that ... he mentioned something about serving 165 vehicle per day and how hard this could be so I told him I asked for a service and I paid for it ... that s it. I told him that I need to make sure that my wheel studs, wheel itself, brakes and other systems/sensors are not damaged and working fine. (The cost to change a single wheel stud is over $300 and my car wheel is resting on five of them that mean $1500 at least)After that he asked one of his mechanics to take the car And inspect everything.At the end of the day I was told that every thing is fine and nothing to worry about... he told me that he put a new lock set (4 security locks)To replace the missing one ... I am driving the car now but I am planning to take somewhere else to inspect it again since my trust to this place is still oscillating.

  William
8 months ago
Slow cold service for the most reasonable top dollar. Car has been given back with low tire pressure, one time with tools left inside, another time leaking transmission fluid because they knocked the axel, and the time after that with a bad connection to the transmission after fixing the leak.I've never had a good experience in the last 5 years which is sad because I grew up with a civic from there and they used to be good: time has not been good to this dealership

  Mary Grace Anora
9 months ago
I just went today at O'Donnell Honda Service to have a complete oil change because I physically checked the oil level this morning to be very low and oil engine kept flashing every now and then although the oil indicator says 60% remaining. I was very DISAPPOINTED that the technician named JACOB did NOT physically check the oil level and he just said that I didn't need an oil change. It was a good thing that Manny Odige (service advisor) took an effort to physically check on the oil level and he just found out to be very low so I requested for an oil change. The 1 star bad review goes to technician JACOB who is NOT conscientious with his work and was too lazy to manually check my oil and this technician Jacob needs to be "RETRAINED" and be taught some HONESTY for him to have a good work ethics. I highly commended and appreciated though MANNY ODIGE (service advisor) for his care and concern to the customers like me thus I gave him a good 5 star-review of his excellent service and he is worth to be kept for in this company!

  Dwan de Anda
a year ago
The service and customer service was amazing! My wife and I was stressed when we had to have the alternator and battery changed because it was out of pocket. But Manny was outstanding with providing accurate and up-to-date information on the way the process was going to work and he made a stressful time into a process that we were pleased with. And we received same day service for what we anticipated to be much longer.

  James Chang
11 months ago
I go to this location for oil change. This location is very good for service, but require minimum 2 hours waiting time. I spent 3 and half hours here for just battery replacement. I probably will buy the battery and do it myself for 15 mins - 30 mins.

  Jon F
a year ago
I've been meaning to write this post for a while, but this delay demonstrates that the positive experience I had at O'Donnell Honda is something that will always remain with me. In November '21 my family and I were on a long weekend road trip from New Jersey to Virginia and our '07 Honda CRV developed a brake issue on the way down. It was near the end of the business day when we limped our car into the service center. We were met by Ryder, who offered a tremendous amount of empathy to us. He told us they had a busy schedule the next day, but he made an appointment for us and encouraged us to arrive right when the service center reopened that next morning.The service center was indeed incredibly busy that morning, but they somehow miraculously fit us in and had our car repaired very promptly - especially for a last-minute appointment. The cost was reasonable too. Ryder and the equally kind mechanic even showed me the issue with the brakes, which was due to excessive moisture in the brake lines. We were back on the road continuing on with our road trip before we knew it.While we certainly appreciate our car being properly repaired, it's the kindness and honesty that stood out the most. This is something that's often hard to find at a car dealership or service center. So, thank you to your employees for being the kind strangers who took in us weary out-of-towners and nursed our old workhorse back to life.

  Aiyda Adinew
a year ago
I cannot deny my prior experience was the best. I have been there both for an oil change and recalls. Oil changed in less than an hour and shuttled during the pandemic. I stayed loyal and went back. This time 4 hours was an estimated time for the oil change, the waiting area was packed and I had to find my way back home to get other things done. I asked Ms. Tina to check everything in the car. Long story short I had my car with no problem to be found. Everything is unremarkable per their wording. Two days later on the highway(60 mph, middle of the lane), the bottom engine cover detached; a very scary experience, to say the least. I went through an ordeal afterward, tow, late for work, extra expense . I went back to the service center to sort out things. Ms. Tina defends her workers and herself that it was not her doing but she will find out if they have the cover - came back with an available stock of 498$ estimate(excluding labour). But for me to cover everything. I was shocked and couldn t believe what is going on. First of all, you gave a thumbs up when you gave my car key back(where did the loose screw or damaged to the bottom come from? Your team was the last person to care for it), secondly, the car is Honda civic(no hicking car) only 84k mileage driven on a highway, there is no way the bottom to be detached that easily if it is screwed back properly.Then changed their mind to provide the repair themselves and give me a call. When I pay it is available in stock but when they cover it as out of stock. The whole back-and-forth conversation was uncivil, inconsiderate, and unprofessional. It is beneath the standard with the name they don. I left to no avail. Terrified of more damage to the car with more expense to come while waiting for the call.

  Tom meeks-teal
a year ago
This location doesn't honor appointments, I do not recommend them. I made an appointment weeks ahead of time and left my car with them all day to get fixed and took an uber to work. When arriving at the end of the day they said they had bumped my appointment and couldn't fix my car until tomorrow. No thanks! Try going to Honda of Owings Mills, they offer five star service and they honor their appointment times. Additional information: Repair took ~2 hours, not a large repair.

  Jung Woo
9 months ago
They diagnosed my dad's car over the phone, saving me some money on the diagnostic fee. They could have had me come in and pay instead.I appreciate their honesty.

  Eugene Gadomski
a year ago
O Donnell was highly recommended to us a few yrs ago but w/new management & new service manager, we have been highly disappointed to say the least!!!Last March, we bought a 2022 CRV touring hybrid w/only 36 miles paid $40,000.00.After a couple 1,000 miles it started acting up Messages such as transmission system problem & blind spot system problem We immediately took it to O Donnell to be diagnosed where service was extremely rude & offensive and seemed to be put off by any issues we were having Took pics of dashboard w/messages & they finally proceeded to diagnose after this issue happening for 5 mos.They said it was a loose screw and mechanics fixed it! No problems for the next 5 mos. driving at lower speeds or taking long distance trips.Five months later at 10,000 mi we drove it down to FL and around SC, it started acting up again messages would not turn off when resting engine for over 1/2 hr.Next day after arrival in FL, and resting overnight, it started again w/same messages. We immediately took it to nearest Honda dealership in WPB and they were wonderful. Extremely competent and polite and great diagnosticians!!They took several hours to diagnose and called us and said it needed a new transmission that the transmission fluid was clogging when entering transmission. According to national database, this has been happening to a few other 2022 CRv s.They ordered new transmission that took 8 days to arrive and installation took 3.5 days. They were spot on w/diagnosis and also amount of time to deliver & install new transmission.They were professional, cooperative & extremely friendly & polite the polar opposite of O Donnell and gave us a loaner. Of course it didn t cost us anything plus we have an extended warranty just a lot of inconvenience and a much longer stay in FL.Our intention was to stay in FL for 9 days and we were there for 15 days. Our trip home was problem free and CRV has been fine now w/over 13,000 miles.We will contact Honda Corp.We will talk to service in person I spoke to Dave Edson in person & he politely listened We re not blaming O Donnell for this faulty transmission, just for the lack of empathy, rudeness and misdiagnosis after bringing it in to service at least 4-5 times.I believe we should be compensated in some small way for our troubles & all the problems we ve had for a brand new CRV w/only 2,000 mi when issue began.

  Tim S
3 months ago
Customer service was excellent my salesman was excellent his name was Dave

  Money Johnson
7 months ago
When for an oil change and to get a vehicle check up. The staff was friendly I was there maybe an hour with waiting time. Just bring a light jacket it s freezing inside of the building

  Chris Brown
a year ago
I attempted to have my certified pre owned Honda serviced here for a significant amount of maintenance and a broken part, which was covered under warranty. O Donnell Honda refused to look at my car, saying that I should take it back to the dealer I bought it from for the warranty work. When I stated I bought the car from out of state and that was quite a drive, they doubled down in refusing to honor my Honda warranty. It s a shame because I bought a car from O Donnell last year (2022) and hoped to use them to service multiple vehicles.Another Honda dealer completed the 3 recommended factory services, an accessory install, and a small Honda warranty claim for me. They gave me 0 hassle and welcomed me as a customer. The part I suspected was fully replaced under warranty, resolving the issue. I'd rather give my money to dealers who care and the woman who answered the phone (and the service manager she claimed to talk to) clearly didn't care enough.

  Kay Dee
a year ago
The lady Ms. Norma gave attitude to everyone that came her way. I knew when it was my turn to be rang up I would be treated the same way and I was. Ms. Tina was Also rude she was impatient and didn't seem to care about what they messed up on my car. Not to mention I was charged $500 for 2 breaks. $131.00 was parts $300.00 plus was for labor. Then they ruined my rotors . The worst place to have your car worked on! Seriously don't go!

  Bonnie Shaw
a year ago
We bought a used car. Unfortunately they didn't work with us on getting the price down. However, we worked with Sam and he was great. We are very happy with our purchase.

  Christopher B
2 years ago
Just fyi this was the cheapest place I could find to copy my Honda Fit key. I was actually quoted about $60 less than the Catonsville Honda, which I thought was strange considering they are both O'Donnell Honda.People at the counter were friendly, nice clean waiting room, and I was in and out. It was actually quicker than they said it was going to be.

  Vimal Amin
5 years ago
My car needs an urgent recall and they refuse to service it on a Saturday? They don't do recalls on Saturday even though they're open? So I'm supposed to take time off work to bring it on a weekday? That's fine, I got more pleasant treatment at another dealer south of here.

  kevin truong
3 years ago
NEVER GOING BACK AGAIN. You should not trust a service department that lack honesty and integrity. Went in for an oil change. I asked it to be full synthetic 5w30 since my car are high mileage and turbocharge. This oil was recommended in the owner manual, and the oil cap specifically says 5w30. However, they didn't have 5w30 in stock, so rather than tell me the truth, they decided to put whatever they had in stock, which is 0w20. Really!!! they just put the wrong oil in my car. When I confronted them about it, I was told 0w20 oil is all they have in stock. If they don't have what I asked, they should tell me the truth and I would have gone somewhere else, vice letting them put the wrong oil in my car One gentleman, who I believed is a mechanic there, based on his uniform, told me it's no big deal, oil is oil, it doesn't matter, and 0w20 would be better for my car because its getting colder. NEVER WILL GO BACK.BUYER BEWARE - One of the sale person told me they only carry 0w20 for synthetic oil, which mean if your car required 0w20, you should be fine. If your car required something different, you will not be getting what you asked or paid for. Total scam.They are not honest service department. They should know putting wrong oil in the engine could potentially causes major damage to the car. They didn't care when I told them. They said, oil is oil.Update, Just spoke to the service department manager. He was rude and unprofessional. Even though, I asked for 5w30 synthetic oil every times, he graciously informed me the last 3 times I'd went in for an oil changes, they put in 0w20. The damage this could have done to my car engine all this years. His attitude during the whole discussion was I don't care and you can go somewhere else.Lesson learned. Never assumed they will do what you asked. Always check and make sure.