NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Lynch
7 months ago
Feel terrible that i missed the gentleman's name who helped me late this Sunday (8.27.23) morning with brake pads, brushes, and synthetic grease, but he was an absolute diamond. He made the experience so easy, especially since i'm no expert mechanic. Thank you so much!

  Erif Nogard
3 years ago
Tony was very rude and hostile. He threatened to call the police because I am not a dog and don't need a muzzle. I'll make sure to warn everyone about this hostile individual and to stay away from this locationNo I will not email you. I'll speak in plain view for all to see. If I do any emailing it will be to Napa corporate about my experience at your store.I'll never buy from your store from the experience I had. You can thank Tony for that.. Advanced Auto is right down the road. I had a pleasant experience their and they had exactly what I needed which you didn't any. It was a blessing in disguise to have to go to Advanced Auto

  Stacie Epps
5 days ago
Very rude! Service is horrible! The employees are rude and not helpful at all!! Will never return here!!

  Damon
4 months ago
Didn't have what I needed and the associate wasn't helpful at all

  Kirk Plain
11 months ago
I was actually like 2 mins past closing on a friday due to traffic and this was the only place within reason for a part and David stayed and helped me out of a big pickle so thanks and if ever I'm in area again I will be sure and spend my money here before anywhere else. Thanks David appreciate it.

  lha72
a year ago
Great experience and service. Tony went out of his way to help me find an obscure part for my vehicle. Other places simply said "we don't have it", but not Tony. Outstanding customer service.

  Olivier Gandou
2 years ago
Wish I could rate these people a negative amount of stars, sadly it's not an option. They worked hard to deserve it though...Tried to return a part today: I had bought a relay thinking my car's starter relay was defective, but it turns out it's fine, and therefore I don't need this new one. So I went to the store to return it, but as it turns out their store policy would not allow it for two reasons: 1) the part had been installed, and 2) I didn't have the original packaging. The policy states "Any new item in original packaging and condition".They could've simply gone with a simple, straight and polite "I'm sorry, this is our store policy, we can't accept the return [for this or that reason]" (see above). I can't say that I'd have been necessarily happy about it, but if treated politely and respectfully, I'd have simply said OK, no big deal, and accepted it. I'm a fairly reasonable person...Instead, one of the clerks and someone who appears to be the store manager (I don't know? That's the impression I got, but if she's the store manager I doubt that place will stay open for long, you can't be that rude and work in retail for very long) proceeded to enter a 'who's going to be the rudest to our customers' contest (maybe it's a store game they do when they're bored), and proceeded not only to interrogate me like I was some sort of shoplifter who was trying to return a part I had bought somewhere else (I had the freakin' receipt FFS), but she also grossly exaggerated the amount of wear I had inflicted on that poor part... listening to her, the relay's pins had been gouged so badly from being inserted like 3 times into its socket, the part was totally unfit for any future sale. "Look at these scratches on the pins!" For a moment I thought she was going to call the relay abuse phone line so they would come jail me... give me a break. Nobody would have even looked at the pins and any light scratches there might be on them, it's a relay. I sure didn't.From there, the interrogation swiftly moved on to the next mystery: the fact that no, I didn't have the original packaging, and yes, that's how it was sold to me. Had they acted less like complete and total a**holes and politely asked for an explanation instead of flat out saying I was lying and that "no I didn't", I would have simply explained to them that yes, it came in a packaging, which the employee who sold it to me took the relay out of to make sure it was the right one, never really bothered to put it back in, and I did - myself - ask if it was OK for me to leave the packaging with him, because I didn't think I'd have any use for it. Didn't occur to me a return would be involved, and I guess it didn't even occur to him either because he didn't warn me 'you can't return it without its box' (which I don't fault him for, I didn't think about it so why should he?). And anyway I'm pretty sure no future customer would care if the relay came in its own box or not...It really blows my mind. None of this was necessary. All I wanted to do was to return a relay. All they had to do was to politely say they couldn't and why. I certainly would have disagreed with the reasons, but I would've disagreed respectfully. Why would you go out of your way to be rude and disrespectful to your customers and treat them like they're dishonest? SMH. Never going back to that store.

  Rob D
2 years ago
Great experience with great service, and fast too.I went in with the part I needed to replace in hand. Let them see it, they ran up stairs and was back in seconds. First time here, won't be the last.

  Shakai Von Hendricks
a month ago
Excellent service and great staff!!!

  Jay JAY
6 years ago
Be smart and don't go to napa. The fat guy with white hair in the front is the laziest worker ever. Waited over 15 mins for part that was already pulled and ready becasue we call in and ordered earlier. He took 15 min for 1 customer and refused to help me after he left until nice lady came out from the back and helped me. Wasting peoples time. Incompetent dummys every where. He should be fired. Calling corporate to file in a complaint. Save your time and just go to advanced auto or something atleast they'll help you within a min of you arriving

  eric zhang
3 years ago
Tony is always great in getting right parts for my cars! Because he was mechanic he is also extremely helpful in answering my car relating questions. NAPA is the best place for car parts shopping.

  David Aughenbaugh
5 years ago
Ordered parts online a few weeks ago, and have had them since 07/02...long story short, wrong part...took back and had zero issues with return. They have always been easy to work with. Kinda a throw back to parts stores from yesteryear. I always try them before the AA's and PB's....

  Jon Moellers
a year ago
Go to the parts tech working on the end counter. He is very knowledgeable.NAPA has parts, fluids and tools for anything you are working on at a reasonable price.

  Renz Adv1981
8 years ago
after 1.5hrs of buying some spray can to later discover wasnt the right thing i tried to return it and as i walk into the store the manager asked me why are You back here.. long story short they dont have any refund policy he refused to accept the return and after i ask for where in the store o receipt said i cannot return unused spray paint and sandpaper he said he will do the return to later try to without telling me charge me a 15%-20% restocking fee again i asked where was that policy and he didnt care so they kept the products and my money now the case is on the BBB and also proccess through my bank transaction protection. this store Suck. too bad i have a been a napa customer for over 10 years to bad i stop at this location this wouldnt ever happen in the napa in cockeysville.

  Island Boy
13 years ago
I ordered a 10 ft long X 4 inch thick exhaust pipe. It took approximately took 4 days but, instead the guy ordered flex-pipe by accident. So, ordering the right exhaust pipe cost more $. I don't think so.

  Michael Joyce
2 years ago
Very helpful staff and great inventory. It's nice to go somewhere to find something and you don't have to wander throughout the store looking for it!

  Crazy X
a year ago
Tony was great a welcoming with great customers service all ways help me with my car thanks check it out

  Mark Alford
4 years ago
Tried to get price for shocks over the phone. I was asked to hold and was put on hold for 25 minutes. Just gave up and hung up. Think I will go to advanced auto. Not very professional at ellicott city tony.

  Janice S.
2 years ago
They had the headlight bulbs we needed for my Kia Sorento in stock. Employees were friendly.

  Bailey (bails13)
3 years ago
Very nice staff/drivers a long with an amazing manager. Would definitely go to this napa anyday as a customer or even a commercial account owner!

  Mark Wieske
8 years ago
Got me my part very quickly (less than two hours, no deposit necessary). It was the right belt. They close at 6pm FYI.

  James Jackson
8 years ago
I've only been there twice but the staff are helpful and nice. I didn't have to wait in line either.

  Eduardo Zavala
2 years ago
The manager Tony, is a true professional and very helpful person.

  greg lewis
4 years ago
Called to get help since advance auto didn t have a part. Employee said we close in 10min and was not interested in helping.

  Kevin Wilson
8 months ago
Great customer service!

  Rip Realiean
6 years ago
(Wrong store) This one I went to once it was good. Small, friendly, I nearly missed it because it's around back.

  CrystalLite
a year ago
The parts I want were not in stock but had it in that afternoon

  Ann von Lossberg
a year ago
These guys were great, will return!

  Yongwoo Han
5 years ago
Everyone here is always very helpful. Shout out to Joe, Holly, TJ, and Tony!

  Kevin Conklin
3 years ago
Tony was fantastic!! Only auto store I will go to now!!