J.B.A. INFINITI of Ellicott City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tarshell Cherie
2 weeks ago
The Sales and Finance team over at JBA are exceptional.. In February 2024, I began searching for a Infiniti QX50/QX60, my first stop was JBA. Once on the lot I was immediately approached by Saheed Akinso, who accompanied me on my test drive of both vehicles. Saheed provided intricate details on the vehicles without me having to ask, sharing all of the features. Thorough and knowledgeable is how he presented. Fast forward to this past weekend when I was ready to purchase I called my Sales consultant Saheed. He and Phil Williams (Sales Manager) once again made my visit seamless and enjoyable, Everything about the transaction was transparent and met my needs. The Finance Manger Brandon closed the deal quickly sending me home in time for dinner (meaning I wasn t there all day). This team of men are top tier and I d recommend anyone in the market for a new Infiniti to visit JBA. I felt well taken care of, I also know I received a good deal alongside exceptional customer service.I m so in love with my new car.Thanks Team JBA

  Adela Vasquez
a month ago
Fast Friendly service. Amazing staff. I got a flat tire on run-flats - it was my 1st flat with these type of tires & I had no idea what to do. I called my Sales rep, Mr. Turner & he explained the type of tires & milage I could drive with them. JR has been my service rep since 2011- he is the best!!!

  Leona Tucker
4 weeks ago
Professional services were provided in a timely manner by friendly customer service representatives. The representative, Mr. Jordan Lee, was particularly knowledgeable and provided excellent customer service. Additionally, my car was unexpectedly cleaned, which was a pleasant surprise. I would like to express my gratitude to JBA and Mr. Jordan Lee for their exceptional service.

  Cheryl McGhee
2 weeks ago
I went in for an oil change. The service was excellent, fast and much cheaper than where I normally have my truck serviced! The techs even reset my gages without me asking. The customer service was top notch and the waiting area was clean and inviting. I will be using their services going forward.

  Nathaniel Montgomery
3 weeks ago
I receive my reminder for my service appointment. this is my first , Infinity Q 50 , I really love this car. The service was really fast. They even wash and vacuumed my car and I really appreciate that. I look forward to my next service appointment. They really treated me well.

  M. Kuenyeh
2 months ago
David is Service is amazing! I'm giving the five stars based on his customer service alone! Everytime I come I'm for service, he takes time to explain exactly what is needed and what needs to be done. And he doesn't try to up-charge like some service ppl done. I totally would recommend him to others.

  Tina Sanders
a year ago
Yesterday, I had a great experience purchasing my QX50Sagan Banderas was very patient in listening to my request and concerns.He trusted the process and made me feel comfortable in trusting him and Mr. Phil Williams. Mr. Williams was very professional and knowledgeable while explaining in detail each step.This experience was not a all day process. It was straight to the point when all items are aligned yours, too, can be completed in an orderly fashion.Thank you, gentlemen, for your expertise and kindness. I'll be sure to stop in to say hello when I come for service.

  Melissa Emm Empowerment TV
2 months ago
The sales professional I spoke with on the phone his name is Ray Moore. He was friendly and very knowledgeable. And answered all of my questions about my next vehicle purchase with patience and a great sense of humor.

  Jennifer Lamb-Taylor
3 months ago
Love this dealership. Everyone from the front desk to service. Efficient, professional and personable. I ve worked w JR for almost 10 years and 2 cars. Definitely recommend.

  Kenya Robinson
4 months ago
I've been taking my vehicle here for years always received excellent customer service. J.R. is always pleasant, helpful, nice customer service every visit. Thank you!!

  john williams
a month ago
My experience with J.B.A. Infiniti of Ellicott City has been one of complete satisfaction.. The scheduling and check in with J R was excellent and seamless. The workmanship was superb. I was given a list of work that needed to be accomplished in the near future. I recommend J.B.A. INFINITI of Ellicott City highly!

  Star Kirkland
4 months ago
If I could give 0 stars I would.** Beware **My encounter with J.B.A. Infiniti was beyond disappointing, despite their assurance to apply the diagnostic cost to the repair, they callously refused and went back in their word at the time of payment, and upon leaving I still had the same unresolved car issues. No fix. Their failure to honor their word of applying the diagnosis cost to the repair job intensified the experience of having my money taken without the promised repair service.The management and technician showcased an appalling level of carelessness and rudeness, reinforcing the overall shady impression. To add insult to injury, their so-called repair job proved utterly incompetent, underscoring a shocking lack of skill in their repair services. I paid for repair services that were never properly fixed, I had the same EXACT issue upon the drive home from the shop. The issue was left completely unresolved. I was bluntly ripped off.** DO NOT GET YOUR VEHICLE SERVICED HERE **

  Amber Scott
2 months ago
I called several places on a Friday and JBA was the only one that not only answered right away but assured me over the phone that they knew what the issue was and the solution could be implemented the same day. Wonderful customer service and work done!

  Linda Lee
2 months ago
I was very nicely greeted by Jordan, a service consultant, and Brandon, my mechanic, did an excellent job and explained everything to me.

  David Kitahara
a month ago
I can always count on J.R., in the Service Department, to find an appointment that meets my schedule. I have confidence in J.R. and the staff in the Service Department to provide me with excellent service.

  Jonathan Crosman
6 days ago
Ken was fantastic to work with, professional, courteous and overal outstanding. Highly recommended!!

  Patricia Lewis
3 months ago
My buying experience was a pleasant one, especially with my Sales Consultant, Sagan Banderas who was very professional and very knowledgeable about every aspect of the QX60. I was very impressed. This enabled me to make a decision between the QX60 and an Audi Q7 that I almost purchased. I ultimately made the decision to purchase new, the QX60 Autograph version, mainly due to the warranty and the premium maintenance care package. Thanks to the help of the Sales Manager, Phil Williams who also was instrumental in assisting with my decision. When you are purchasing an expensive vehicle, you want to work with the best, someone who can provide you details about your purchase. Thanks to working with a phenomenal team, Sagan & Phil! I'm somewhat bias because my family already have a QX80 that we absolutely love. We needed a smaller, seven seater and the QX60 meets the criteria. You can't go wrong with either one!

  craig andrew bright
3 months ago
I went to jba to get three new tires under a tire and wheel warrenty that I had. I was told that I wouldn't have to pay anything out of pocket by the warrenty company. When I got there I was told I would have to pay 50 dollars a tire as an overage. I let Byron know I would come back. Due to my work schedule I came back sat afternoon. I was told nobody knew what was going and Byron was off. I was also told that they couldn't help if they wanted to due to them not having the tires in stock. I went to infiniti in Timonium i was able to get all three tires with no appointment, and did not have to pay any overage for the same warrenty.

  Keyona Babb
a month ago
J.R did a great job taking care of my car. He always has great customer service.

  T. Hall
6 months ago
Unhelpful, lack true customer service, nickel and dime customers; staff clearly don t like their jobs and do not try to assist customers above doing the very bare minimum/ required. I always put off going to this dealership because I have never left there feeling valued or satisfied.After the staff member advised me to call the warranty manufacturer, I did and the agent on the phone advised me that there's nothing they can do even though it expired one day ago, but the dealership is the administrator of the warranty and it's at their discretion whether they want to do anything to push through a complimentary service to help customers in this type of scenario, it's clear they do not.

  Charles Turner
a month ago
The service department is excellent. Jordan Lee, Byron Smith Jr., and David are phenomenal service writers.

  Lela Denise
2 months ago
Nice, clean, and customer service was great.Area of improvement: Either don't offer the web pay or when customer does web pay not have the inconvenience of an additional 30 minute with the Cashier waiting on paperwork.

  Otis Lawrence
3 months ago
Mr. Charles Turner Jr. was very professional and answered all my questions throughout the purchasing process. I am very pleased with my vehicle and happy he was there when I walked in the showroom.

  dean hared
a month ago
My service guy, JR, is always great, thorough and timely in keeping me updated on my car s status, what it needs and how long it ll take before the work is done. Service can be pricey but that s to be expected of a lux/near luxury brand and they offer loaner cars for jobs that ll take more than a few hours. The bathroom is clean as is the customer lounge.

  Bruce Hamilton
2 months ago
One of the top Infiniti service departments in town. Get it done right in timely manner.. Just keep up the good work.

  Dontaye Harmon
6 months ago
At the moment one star is the grade I ll give JBA infinity JBA collision. I had work done on my G37 left front wheel steering system from an accident. Four months later am hearing noise from the left wheel, I take the vehicle back to the collision place. The service guy and my self drove the vehicle around so he can hear the noise, which he stated the bushom is bad. I go on vacation from the 21to the 24. Return to learn they didn t work on my car. JBA collision refer me to JBA infinity. I received my car back on the 6 and they stated they replaced the sway links, on the 7th I was still hearing the noise. I returned to the dealer that Monday and they said they will call me to bring my car back. The problem is the bushom and the dealership nerve call me back to fix the issue. By the way my insurance company paid the bill. Now the problem is still there and I can t afford the cost to repair the issue when the insurance company issues a check to replace the bushom. NOT KOOL JBA Infinity and JBA collision

  Katina Sharp
4 months ago
All I can say is if you looking for a luxury car or truck and a great deal for the holidays go to JBA infinity they will hook you up and you will be happy. sagan Banderas. The finance guy and the manager will hook you up.

  Arnold Richards
3 months ago
My visit at JBA Infiniti on Monday morning went just like all my visits there, - excellent! JR, my service advisor, was as informative and professional as he always is. I left the dealership satisfied because I was sure that my automobile had been serviced professionally and properly. This is all I ask. I purchased my QX-80 in July 2019, and JBA Infiniti is the only service department that has ever serviced it

  Robert Brown
7 months ago
Jr is the guy !!!!! Since day one has treated my family and I with kindness and fairness! Always upfront! If your car needs something he will definitely make sure u have . I just got over 100k in my car rides beautifully. Thanks jr . Would recommend everyone to take your car here . Ronald and family

  Kimassae
8 months ago
The most lovely car buying experience I've ever had! Charles went above and beyond to help us out from the moment we stepped foot on the lot, even down to figuring out the insurance. Their entire staff was extremely helpful in making this experience such a delight. Highlyyyyy recommend this dealership to anyone that's on the car search :)