Gerber Collision & Glass
4.1 (61)
3420 Ellicott Center Dr, Ellicott City, MD 21043
(410) 418-4600
gerbercollision.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
East Coast Maiden
3 years ago
Fantastic customer service!! Everyone is very professional and my car looks beautiful! (My car was a hit and run victim in the grocery store parking lot). This occurred just days before the COVID stay at home order was put in place by Hogan. My appointment to have it fixed was the first day the order was in place- the rules of the order were about as clear as mud at the time, so I did not know if driving it to the shop to be repaired would be considered a violation of the order. I didn t want to cancel the repair because I wanted my beautiful baby fixed- but called to reschedule thinking I had to due to the order. Not only was I able to keep my appointment, they came to my home and picked up my vehicle for me- and then brought it back to me a day later, all fixed! They went the extra mile (literally) for me- and this is not the first time they have gone out of their way to help me, either. Last year, my other vehicle, a brand new SUV I had only had for a few weeks, got dinged by a grocery cart! I took it in for an estimate, and after looking at it, they came back outside and started buffing the scrapes out of the door for me- and it looked brand new again. I was so happy, and asked what I owed them for buffing out the scrapes. They said nothing! That s right! Zero. Would not let me pay. I have recommended this place to family and friends. My Mom has a beautiful Audi S8 Quattro that needed a ding from a rock repaired and they did a beautiful job with her car as well. Our family won t go anywhere else! Here are photos of my sports car after they fixed it (was damaged on right rear quarter panel). Can you believe my car is 8 years old? I think it looks brand new!
Ra
a year ago
DON'T ever get your CAR repaired here!!!! I should have listened to my heart and went with my auto repair center instead of listening to my insurance company Geico. Big mistake first I asked please replace the other headlight because I knew once the repair was finished that headlights wouldn't match, this auto shop did not listen to me I would PAY for it!! NOW look at my car new on one side, old and ugly dusty on the other side. NEVER AGAIN!!! Furthermore the hood doesn't open either big mistake to use this Auto Repair Center. Always review over and read reviews, I WISH I did.
Natalie Reider
a year ago
Honestly, if I could leave negative stars I would. This place is HORRIBLE. One of the most incompetent businesses I have ever been to. I went to them last May and they said they couldn t fit me in until November. Understood, everyone was taking a while to fit people in, so I waited. November rolls around and a few days before I get a call that they have received tow ins and can no longer see me. Instantly, I was furious because I had waited so long and if they were so busy, why were they accepting tow ins? The manager was like why would you have waited? And I said.. because that s when you all said you could fit me in.. Regardless, after I got my dad involved.. of course.. they apologized and insisted they would get me a new estimate because the old manager had left and did my estimate wrong. Another what the???? Months later and I haven t heard from them. The literal incompetence of the people that work here is outstanding. I will never be using them again. Thanks for wasting my time!
Christian Gautrois
a month ago
If you want to wait 3 months for your car go there !! finally after 3 months waiting tell me my car is total !!??..please avoid this place care only about money first customers last !!!
Jesyka Anderson
2 years ago
An absolute great experience from start to finish. Customer service was impeccable, everything was easy from start to finish. They kept me informed of the process the whole time and they worked seamlessly with my insurance company USAA as well as the rental car company. Thank you, Gerber! My car looks like nothing ever crashed into it!
Matthew Molyett
11 months ago
Got me fixed right up! The Gerber work guarantee was fantastic peace of mind. When a minor issue popped up with a repair at an out of state shop this place took care of it at once.
Emily Ranson
5 years ago
My poor car has been hit twice over its life, and both times I got it repaired at Gerber Collision. I experienced excellent and responsive service that finished up before the estimated finish date.Having my car get hit sucks, but Gerber and USAA made it okay. The cherry on top is that they returned my car much cleaner than it had been! :) Thanks!
Jorge Brown-Ojeda
6 years ago
Someone side-swiped my car, removing huge chunks of paint and taking out my side mirror, so my insurance recommended this location.They took my car even though I didn't have an appointment and they had it ready in a week and a half.They did an excellent job removing the dents and restoring the paint job.The after market side mirror doesn't move as smoothly as the original one I had, and the seal on my driver side door doesn't seem to be on right because I can hear faint wind when driving as if my door was slightly open.Also, my brake light happened to go out while in their shop and they let me leave without telling me. I'm not blaming them for the brake light but I would have appreciated a heads up.I'll update after I reach out to them.
Michael Gross
9 years ago
These guys did an amazing job! Gail, my coordinator, maintained normal contact and never seemed bothered if I called to ask a question (unlike other collision experiences I've had). The repairs turned out great and their attention to detail in the repairs was superb. I'm very picky about my car and have invested heavily in it so small mistakes would have been brought up at the inspection.I would highly recommend this shop for your repairs. Amazing job!
Sam Gawthrop
4 years ago
My windshield was cracked and they made an attempt to repair, it did not pass inspection so the repair cost was taken from a new windshield cost. Next day service at my house. Both employees were good to have - though don't work in the rain.
Mike Scudi
4 years ago
A little backstory: I had brought my previous vehicle to Gerber (back then Pie's), for several repairs in the past. I had dealt mostly with Bruce, who was a king of customer service. He had since retired. Then, I had an accident on my almost brand new vehicle, in summer of 2018. Naturally, Gerber Auto was my body shop of choice. Well, this was the beginning of a nightmare, for a repair that entailed fixing the passenger door on driver side, of my almost brand new vehicle. Once the vehicle had been repaired, and I had received the vehicle back, I had noticed specs of white paint all over my seats. Also, the damaged wheel was not fixed properly. And on goes the list of issues. Thereafter, over the course of a year, I brought the vehicle back to them 7 times or so, for issues with the repair. Then, after they repainted the edge of the door 2 months ago, I noticed rust. I didn't think much of it at the time, and Gerber re-painted over those rust spots. Later I found out that they had not applied "anti-corrision layer" to the exterior part of the door that was welded on! This was noticed by another body shop (who will be doing the repair properly) that pointed out several other spots of rust on the edge of door, and said Gerber should have never just painted over this, since the rust would keep coming back. So, be wary of using this shop!
Jacob Middleton
6 years ago
Had my car worked on after a hit and run. Covered by insurance but rates were definitely reasonable. They went the extra mile and were don't earlier than expected. Gail was great and kept me u to date with the progress of my car the whole time.
Trevor Allen
8 years ago
My car went back to the shop twice after the work was done. Two months later I find out the work they did on the inside of my car was not quality work. It was rushed, and parts were manipulated to fit instead of getting the correct parts. Note: Car was in the shop for almost 30 days and it still was not correct. Disappointed cause I thought they did great work. I will say this about them... they have tried to fix the issues and have been working with the insurance, other body shop and myself to reconcile and fix the situation. That is highly appreciated and why I gave them two stars instead of 1.
Jeb Kochakkan
6 years ago
I never had service done so this review is not for the Ellicott City office. I called Gerber to replace my windshield. Got transferred to a national call center and went through my insurance. I requested to have my work done at THIS OFFICE. A few days later got a call from a company called Glass America. Luckily I had good service from their Laurel office. Do youself a favor. Look somewhere else.
Tim hall
5 years ago
This place was terrible, I went in to get repairs on my bumper. My bumper paint did not match my car. Then my bumper was not completely put back on my car and their answer was it was like that before they worked on my car. We looked at pictures and it wasn't like that then they proceeded to tell me that my insurance company did not pay for a genuine bumper and to reach out to my insurance company. Now I feel that if you are fixing my car and you know that it's not right you should have reached out to my insurance company made sure that the work you've done on my car was correct before giving it to me.
Greg Chaprnka
8 years ago
The good: the work they did on my car was excellent. Another driver had opened their door as I was pulling into a parking space, and severely dented my fender. They replaced my fender (had to insist on OEM parts - they wanted me to sign saying aftermarket parts were ok). They painted and blended and it all looks great, even with the metallic paint on my car. So, in terms of what I hired them to do, 5 stars.The bad: when I got my car back, I was looking around and noticed I was missing quarters. All the quarters in my armrest except the top on in the coin dispenser. I've heard about mechanics doing this before- leaving the last one so its not obvious, but never thought I'd see it. Anyway, I confronted the manager and all he would say is he stands by his employees and "this never happens", and "possibly someone got in while we had your door handle off so we could paint your door", but it's just as bad to me if my car was unlocked/open and not protected from random people going in and taking things out of it while it was in possession of the body shop.
Joseph Fogus
7 years ago
I'm extremely impressed with this shop. This shop exceeded my expectations. I had another collision shop tell me they did everything they could to fix my car to the best of their ability. On 3 separate visits and drop offs the other shop failed, only to have gerber collision prove to me that my car could be fixed to look like new was awesome. Simply put i believe gerber collision has a higher standard of quality then the other Collison center I dealt with. A standard that made my car look as if it was brand new. I would recommend this shop to anyone who appreciates a shop who truly keeps the quality and proffessionalism in their business and proves it through the work they do. Thank you Gerber Collision and glass. :)
Hjordis Jones
7 years ago
Just recived my BMW 750Li back from Gerber Collision "Ellicott Center Drive:. This is the BodyShop Prototype! Outstanding Work. This is the 2nd time I have chosen to come here. I don't live in the local area or even in state, but this didnt stop the impeccable repair and professional service. This year I was hit while visiting in Arlington and chose to come again to this Gerber. Gail is Professional, integral and very attention to detail. She reminds me of a Marine Corps 1stSgt. Gail was very personable and doesn't fluff anything. She advises on what she sees but also advises that behind parts could have damage. Fortunately for me -- I didn't run into that problem. Even watching how carefully she handles your car is impressive. Plus, it's important to me to see someone who is neat and clean getting in and out of my clean vehicle. Thanks Gail for keeping me informed during my short repair process. As a former Marine not to much gets past me. And Gerber is Outstanding, My Car looks fabulous. No shiffy work done here, Work is done right the first time,. Chrissy at the front desk is courteous and as she has all the paper work in order required to be filled out. No waste of time here, I have to rave on Vince who repaired my car! USAA this is one of the best shops out here you have!
Blaise Martineau
7 years ago
Absolutely horrible. Our car has been in the shop for well over a month and they keep coming up with excuses. The worst part is they keep promising that we will get it back a certain time, but each time they find something else they want to fix or just flat out ignore the fact that they told us we were getting our car back. This experience has been a complete nightmare and we have literally been beggin them to give us our car back. They recently told us they would have the car ready, only to reveal when we got there that they accidentally delivered the car to jessup instead of Elliott city. Today they promised to deliver our car to our house by 10 AM and even sent us an email saying they dropped it off, only to reveal after many frustrating phone calls that they hadn't and it's still not ready. This company is completely incompetent and terrible to customers. AVOID AT ALL COSTS!!!!!!!!!
Mike Davidson
7 years ago
They gave me an accurate estimate and constant status updates for my wife's car, which suffered a warped wheel, flat tire, and alignment issues after striking debris on 95. They're friendly and they do good service, too.
Brian Hopkins
3 years ago
5 stars all the way around. Work done was great. The young lady behind the desk Is very knowledgeable and friendly.She went out of her way to make our experience perfect.
Samantha Smith
7 years ago
I have a problem with my diesel pump of my car last week and their really fix it within two day. I definitively will use them again.
Gregory Daniels
a year ago
Done work on both newer BMW and older Ford pick up.They tell you what they can and cannot do
Carolyn Cleary
a year ago
Very friendly. Great service. Did a fantastic job
Bruce Greer
3 years ago
From drop off to pick up, just as smooth as can be...!!Repairs look great...!!Many thanks to Jerry and Don...!
michael nkwantabisa
7 years ago
After they fixed our Benz, you could tell the color difference between the door and the rest of the car
Julie Knox-Brown
4 years ago
Excellent customer service & follow up. Good repair work.
Phil Kraft
6 years ago
Good people to do with, easy to get an appointment and excellent work
Solomon By Grace
a year ago
They have Poor communication and they took longer time than they promised.
Addisalem Lemma
3 years ago
I got a great workmanship and customer service. Thank you!