Acura of Ellicott City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shamia Washington
3 weeks ago
Me & My husband visited the Acura dealership today on 3/16/24 & received the most exceptional service by the salesman Damon Braxton. From the time we walked in to him greeting us, til the time he got us out the door in the vehicle we preferred. He didn't waste our time or his own, he was upfront & honest about the whole process. He was patient & made us very knowledgeable about the vehicle we purchased. If you looking for great customer service please ask for Damon when visiting the Acura dealer I promise you won't be disappointed!!!

  Cassandra De Leon
a month ago
If you want an honest & knowledgeable sales consultant, then go with Mr. Damon Braxton. He was never pushy, which is refreshing when buying a car, especially as a woman. My wife and I purchased my first SUV yesterday! I ve researched different brands and offers and I m so happy I walked into Acura yesterday! I m in love with the RDX and feel good about the purchase! I traded my Honda accord in at Acura for a great deal. Mr. Braxton was on top of every step during the process and was very attentive. Most importantly, made sure I understood the technology features! Want a new Acura? Make sure you #GowithDamonBraxton

  Tonya Ruffins
a month ago
I had the best car buying experience @ Acura of Ellicott City! My Sales Consultant Damon Braxton, Sales Manager Doug and Finance Manager Paul were all wonderful and I am extremely satisfied with my purchase.

  Connie
6 days ago
We had a very positive experience today with our purchase of a 2024 MDX. Quon was our salesman and provided thorough and the most courteous service which made our decision easier to purchase here. Doug, the dealership manager was also very accommodating and easy to work with throughout the process. Excellent service from start to finish! Thank you

  Naisha Wood
3 weeks ago
Excellent service!!! They were more than accommodating as it was not too busy. They were able to book and see me all in the same day. The service as always was thorough. All of the technicians were pleasant and payment was made simple through text message. I highly recommend this location for all of your car care needs.

  Corey Joyner
5 months ago
Aye, if you re looking for a car talk to my man Quon over at Norris Acura of Ellicott City, he will get you a deal and you will be family. Good dude, good dealership and good people working there. Special shout out to Doug Killian the sales manager. Thanks Fam!!!

  Wiaam Mohamed
6 days ago
I ve been trying to call all week to schedule service on my Acura because it broke down while I was on my way to work. This is my closest dealership now that I have moved I have called multiple times and left multiple messages to schedule service on my vehicle and fix the recall issues present on my car. I have gotten zero answers, even when calling your sales department. I don t even know if you offer the services I need because your dealership hasn t replied at all. I tried to give you a few days to reply back but no call backs at all. I have left a number of voicemails, and I have received absolutely zero communication. Really disappointed because I was looking to trade in and upgrade both of my Acura vehicles this summer, but I will be taking my business to a different dealership and service shop. I have attached my call log, which only goes as far back as Wednesday, my car has been out of service since Monday. Please address answering phones and calling people back with your staff.

  March Gooding
2 months ago
Go see Damon Braxton. Damon made the car buying experience a pleasure. He doesn t pressure you and listens. I had visited the dealership the day after it snowed, and one of the coldest days this winter. I was looking for a specific car I saw on the website and Damon immediately greeted me outside, had me wait inside in the warmth while he walked the lot to locate the vehicle. Damon went above and beyond any other car salesman I have dealt with. The dealership was clean and inviting. I would definitely visit them again if I were looking to purchase another vehicle.

  Mark LaHart
5 months ago
If you are in the market for an Acura please see Christopher Watson for the best service, experience and price. A true professional at his craft and made the process quick and enjoyable. You won t be disappointed. My second Acura from Norris. Thank you Chris and team!!

  E Musk
a month ago
I had an exceptional experience at Acura, largely thanks to Dylan. His dedication to customer satisfaction went above and beyond my expectations. Despite having to come in a few times to resolve an issue with my brakes, Dylan's professionalism and expertise ensured that my car is now running flawlessly. I highly recommend Acura for their outstanding service and commitment to excellence.

  Stacie Harrison
2 weeks ago
Damon and Jordan treated my entire family like family! My experience was amazing, they both were knowledgeable, professional, respectful, and friendly. I usually H.A.T.E. the car buying experience, but today, Acura of Ellicott City made this such an awesome experience, they have a customer for life!

  Chris Sexton
a month ago
Damon Braxton was awesome with my wife and I. He was extremely knowledgeable and patient, answering all of the questions we had. Damon was not pushy at all, something that can't be said for most car dealerships. I would highly recommend working with Damon.

  Mark Jones
4 weeks ago
My wife and I have been loyal Acura of Ellicott City customers since 2012. Their Sales and Service team has always been courteous and professional. This week we purchased a new MDX and the experience was incredible. Jordan Bates, the sales manager, met us at the door with a warm welcome and smile. He quickly had the MDX retrieved we were interested in buying.Damon Braxton was our Sales Associate and he was outstanding. Damon was extremely friendly, professional, and incredibly knowledgeable about every aspect of the vehicle. We never felt pressured by sales tactics . He went above beyond by even helping the detail team get the car ready so we could be on our way. He made us feel as though we were lifelong friends, such a great person. If you want a great buying experience ask for Damon, you won t regret it.

  Thomas Tozzolo
3 weeks ago
We have had two great experiences with Damon and all of the sales staff in the past year at Acura of Ellicott City. The sales staff are very dedicated and very helpful. I give them a five star rating they are excellent to deal with

  Day Von
7 months ago
I recently traded my 2022 Ram truck for a 2024 Acura MDX at the Acura dealership in Ellicott City. My sales consultant Quon Taylor was phenomenal at putting me in the vehicle I wanted. I gave him a monthly price that I was comfortable with and he went below that price. Everything I asked for I received. The process from start to finish was the fastest I ve ever been apart of when purchasing a new vehicle. They even gave me cold water while I waited.I d give Quon a 10 star rating if I could.

  Shawn Ryan
3 months ago
Wonderful service. I had done a pretty decent amount of research prior to arriving on what car I wanted, but Larry my sales rep, was extremely knowledgeable and gave me answers to questions I didn't know I had. The process was smooth and at no point did I feel like I was being pressured into anything. Every part of the process was well identified and explained. I'm very happy with my car purchase!

  Erica Johnson
a month ago
We purchased our 3rd Acura (2021 RDX) earlier this month with the help of Mr Damon Braxton. I wasn t expected to purchase a new car on this visit since I was completing routine service on my old RDX, but I managed to complete a trade in, financing and purchase of a new car within 2-3 hours. The whole process was very seamless! Mr Braxton was very accommodating, patient, helpful, communicated clearly and provided great insight. We d also like to thank Mr Hilton for his help on the financing side! Thank you both for your professionalism and help during this process!

  Ayvon McClurkin
a week ago
I had the best experience at Norris Acura Damon Braxton is a gem great brother the whole staff is amazing.. they made sure I got what I ask for no games played Stood on Business it feels good anybody looking for a Acura and wanna become apart of the family ask for Damon.

  Taresa Crawford
4 weeks ago
James did a phenomenal job ensuring that the brake sensor gets fixed. Great service and great customer service. Thanks for all that you do to make your customers smile before leaving.

  Frank Jennings
2 months ago
Devon P. shows nothing short of SUPERIOR customer service each and every time. He ALWAYS ensures that I feel like a valued, Acura customer, and I HIGHLY recommend that he is your service representative. You will not be disappointed! Way to go, Devon!

  Dana Martin
3 weeks ago
My sales associate, Damion Braxton, was courteous, knowledgeable, and went out of his way to be sure to explain everything, and even helped me become familiar with the electronics in the car. I am pleased with the professionalism and I love my car. I would recommend this dealership and Mr. Braxton.

  Natalie Green
a month ago
I recently purchased a 2020 Acura MDX from Acura of Ellicott City and I couldn't be happier with my experience. Riley, Larry and Henry were absolutely fantastic to work with! I was treated like family from the minute I walked through the door until the time we drove the car off the lot. It was so refreshing to see and feel that customer service is still alive and well at Acura of EC. Thank you all again for such an amazing experience - you have made us Acura EC customers for life and we will happily refer any future Acura owners to you (now if they are smart enough to listen is another story) Thanks again Gents!

  Eema Iftikhar
2 months ago
I recently had the pleasure of working with Rylie, Ji Kim, Jordan, and Paul I couldn t be more impressed with the level of service we received. From the moment I stepped in, Rylie ensured that I was not only set up with the best deal possible but also made the entire process seamless and enjoyable.Riley, Jo Kim, and Paul s dedication was truly remarkable. Staying after hours to assist us in setting up our cars demonstrated a commitment to customer satisfaction that goes above and beyond. Their genuine approach made the experience feel personalized, and it was evident that they were focused on my needs rather than just closing a deal. Paul went over all of the contracts with such professionalism and cracked jokes the entire time which made a nerve-racking process one of the best I have experienced.What sets Acura of Ellicott City apart is their genuine care for customers even after the sale. The follow-up after hours and the assurance that they would be there if anything happened gave me peace of mind.I highly recommend Acura of Ellicott City for their outstanding service, transparency, and commitment to ensuring customers get the best possible deal. Thank you, Rylie and Ji Kim, Jordan, and Paul for making our car-buying experience truly exceptional!

  Cieago Dadon
3 weeks ago
First off I would like to thank the whole Acura team but give special thanks to Mr. Damon Braxton. From the time I walked through the door looking around, to the time I drove off the lot was nothing but remarkable. Mr. Braxton greeted me with a pleasant smile and firm handshake while asking how may I help you . After telling Mr.Braxton exactly how he can assist me his response was no problem and he went straight to work not wasting a second of my time or his. I was very indecisive of what model mdx I wanted but with extensive experience, knowledge and understanding he made it an extremely easy process. Customer satisfaction 10/10, Overall experience 10/10. To anyone looking to buy a Acura go to Mr Damon Braxton trust me. Mr Braxton I wish you and your family nothing but the best that life has to offer, peace and prosperity. Thank again to you and your teammates for great hospitality and service. See you soon good brother.

  Mike McAllister
a month ago
My experience with Acura of Ellicott City while purchasing the new 2024 Acura MDX A-Spec was unmatched in terms of efficiency. The negotiation was quick and clear, leading to a swift agreement on the price. Ji, my salesperson, had the vehicle ready for me to drive off the lot within just 20 minutes, which impressively included the completion of all paperwork and the trade-in of my old vehicle. This has been my best car buying experience to date, further solidifying my loyalty to the Acura brand. This is our second MDX, and we still own the first one!

  Shante H.
7 months ago
I recently purchased a 2024 Acura Integra on 9/8/2024.. I was fortunate to have Ji Kim as my sales associate and photographer!! He was amazing and very professional! I went to the dealership alone. I asked could he take a few pictures of me with the bow in front of my new car after the deal was completed! He said yes without any hesitation!! Everything was going perfect until another sales associate chose to walk out the dealership and rudely and abruptly removed the bow from my car during the 30 second photo shoot. Rather than asking Ji Kim or I if we were done using the bow. He just took the bow and told us that we were done. I was beyond offended by the other sales associate actions.. However after that encounter Ji Kim didn t allow the other sales associate to steal my joy. He continued to display postive energy, kept a Big smile on his face, congratulated me, and even helped me connect my Bluetooth before I drove off! Acura I really just want to thank you for having such a compassionate, considerate, understanding, and empathetic gentleman on your team!! The 5 stars is for Ji Kim!!

  marcia simpson
a month ago
On March 18, 2023, I made the decision to purchase a vehicle from your dealership to ensure reliable transportation for my daily commute, which involves traveling several miles each day. However, my experience with the vehicle has been fraught with challenges, as it was discovered that the car had a faulty engine.The ordeal began on July 6, 2023, when I noticed the oil level was low and took the car to Toyota for an oil change. They uncovered issues with the oil pan and recommended that I bring the car back to Acura. Subsequently, I brought the car back to Acura, and while Doug Killian, one of the managers, agreed to fix most of the issues, the underlying problem persisted.On September 14, 2023, the oil light illuminated while I was driving near my workplace, prompting me to visit a mechanic who discovered that the engine was bone dry. Despite adding oil, the problem persisted, leading me to return to Acura on September 18, 2023, to address the oil consumption issue. Despite my concerns, the dealership could not identify any issues and suggested I return in 1,000 miles.After reaching the recommended mileage, I returned to Acura, but they were unable to diagnose the problem due to limitations in working on a Toyota. I subsequently was told to take the car the Toyota dealership, where I incurred expenses for diagnostics and was ultimately informed that I needed a new engine, a costly endeavor.Throughout this ordeal, I have faced significant financial strain and emotional stress. Despite my efforts to communicate my concerns and seek assistance, the dealership has been unwilling to take full responsibility for selling me a defective vehicle. Moreover, the proposed solution of trading in the vehicle at 75% of its value is unjust given the circumstances.I implore you to reconsider your stance and provide a fair resolution to this matter. I am not in a position to absorb the financial burden of this ordeal. I urge you to stand behind the products you sell and honor your commitment to customer satisfaction.

  Melody White
3 months ago
I had an amazing experience with Acura of Ellicot City. I live in Frederick, MD so it was a little commute to get to them, but everything was worth it. The customer service was top tier. Damon was my service agent, and he is AMAZING! Treated me as if I was family and didn't pressure me into anything, Doug was phenomenal with my financial questions and Paul just brought everything home. The team works like a well-oiled machine, and you will feel like you are home. I highly recommend that you get your new car, old car and Maintenace with them.

  Shakia Colbert
11 months ago
I had a wonderful experience purchasing a car with Quan at Acura Ellicott City. I had a rough week and I was tired of paying for a rental car. Quan put me at ease and assured me that I would find a vehicle. He didn t pressure me and he made me feel good about my purchase. Quan took me for a test drive and made sure I was satisfied with my new car. My storm is over and I would like to thank him because I was all over the place when I arrived. Make sure you ask for Quan T when purchasing a vehicle you won t be disappointed.

  Andrew M
4 months ago
We ve owned an MDX for roughly 4 years and used to have it serviced at Rosenthal in Gaithersburg. When we first bought the car I did have this dealership (Norris Acura at the time) install the tow hitch and handle a few other items that fell under warranty. Shortly after that, simply because it was closer to home, we decided to just take it to Rosenthal or even Chevy Chase Acura. That said, I always found both to be high priced and not as accommodating with scheduling us in for service. Many times they also could not provide a loaner vehicle.In March of this year we needed the brakes to be replaced as well as the rotors to be surfaced. The quote given by Rosenthal was downright absurd. That prompted me to call Acura of Ellicott City, but upon calling I found out that the service advisor whom I had worked with in the past had left the dealership. I was then transferred to James Washington and things couldn t have worked out any better! He was professional, personable, extremely knowledgeable as well as very friendly. Additionally, he also assured me that they were going to be more competitively priced than the two other dealers we had used in the past. James was flexible with their schedule and worked with mine. That day that I brought the car in he provided me with a nice loaner so that I could head back to work. His technician worked quickly, but also did excellent work (brakes stop on a dime). They also finished ahead of schedule which is always appreciated. On top of already having a rate that was 20% or so less than Rosenthal, James took it upon himself to apply an additional service coupon which helped bring the bill down even more. I really appreciated his desire to earn our business!Six months later I brought the car in today to have an accessory item installed, but was also having issues again with the battery. Unfortunately we ve had a number of issues over the years with the Acura OEM batteries failing sooner than expected on this car (this is now the 3rd), so I just assumed the battery was under warranty and would be replaced at no cost as it had been prior. Unfortunately the Acura extended warranty department did not want to replace this one. But before James could share the bad news he informed me that him and his service manager would replace it at no cost as a courtesy on their part. What an extraordinary level of customer service that was exhibited right there! Before I could even feel disappointed knowing that I was going to be out a few hundred for something I figured would be covered, they proactively took it upon themselves to simply do the right thing! Well done gentlemen for as long we own an Acura you ve earned a life long customer!