Ward Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pamela Klemm
a month ago
They closed the mechanics side of the shop and didn't notify any of their customers. I have been going to them for years. Now I to find another place to take my cars. And I am very picky you works on my cars especially my corvette. W0W

  Christian Santana
a year ago
Had a water sound on the passenger side of my vehicle. Another mechanic charged me and didn't fix the issue. These mechanics found the issue in under 10 minutes and didn't charge me to look at it. Great work and these guys are now my go-to for car work.

  jen nadol
2 years ago
Honest, quality work, exceptionally kind & helpful. This should be your go-to auto shop!I was driving from DC back home to NY on July 5th and was 4 hours from home when my car's engine light came on. I recognized the problem because I had just had it "fixed" at my Lincoln dealer the week before and knew I couldn't safely drive the car without addressing it. I pulled off the road and called the dealer who'd done the work. Closed for the holiday. I tried a bunch of other Lincoln numbers - sales, the closest dealer, the 1800# - all no help. Ward Automotive was the closest shop to where I'd stopped so, not expecting much, I called. They were busy, but after listening to my problem, Debbie told me to come in and they'd at least take a quick look.Not only did they check out and diagnose the problem within 15 minutes of my arrival, but they fixed it right away, getting me back on the road within 1.5 hours (despite not having the part on hand...they got it delivered). But the most impressive part is that the cost was $400 LESS than I'd paid just the week before for the exact same repair at my Lincoln dealer, where I was a regular customer. Ward Automotive had no incentive to keep pricing low for me. They knew I was from out of town and over a barrel - I needed to get home that day - so they truly could have charged pretty much anything. Instead, they fixed my car within 2 hours (instead of the 2 days it took my dealer) and for $144 instead of $444.Obviously, Lincoln has lost my business. I only wish I could give it to Ward instead. If this is how they treat someone they'll never see again, imagine how good they are to locals/repeat customers.Service: Auto engine diagnostic

  Tasha Hagens
2 years ago
They really came through for me after I noticed I had a flat tire on my way to work. I was surprised how quick I was seen, the mechanic even pointed out how I had 2 nails in my tire. I was not expecting that. Thank you Ward Automotive, I will be back.!!

  Joanna Marinovich
2 years ago
They were very helpful and professional from the first phone call. I've had an ongoing issue with my vehicle for a year that the dealership was not handling right. I went to this shop and was treated very well. Only time will tell if my issue was resolved but so far so good and I am very happy with the service.

  Patricia Gomez Caceres
3 years ago
A MUST GO, YOU'LL BE MORE THAN THANKFUL!!!While on our way to D.C. from NYC on a rainy day, my Jeep Grand Cherokee broke down in the highway around 5:30 am. We pulled over to the nearest exit and after jacking it up we realized it had to be either the front axel or front differential. After a quick Google search we came up with Ward Automotive. This place definitely EXCEEDED OUR EXPECTATIONS!!! The professionalism, the honesty, the friendly and family-like environment, the hygiene, and the price can NEVER be compared for the AMAZING work they've provided. Thank you SOOO MUCH JT and Maggie, you guys have been a true blessing to us!!!

  DEBORAH JOHNSON
5 years ago
Thanks for doing s great job on my car. Your pricing was fair and competitive and i did not feel any pressure to have unnesessary work done. A great family business. Definitly will come bac !

  Steve Kroedel
3 years ago
As an HVAC Contractor our customers demand same day service so to find an auto shop that can provide the same is truly a blessing.Thank you to your team for keeping us on the road and keeping our customers cool again!

  Hosnya Elshaarawy
a year ago
Dear Anna,I want you to know how much I appreciate the excellent service you and the mechanics provided on Monday great communication skills, and ready smile made the experience even betterThank you!!!Services: General repairs & maintenance, Vehicle Inspection, Wheel alignment, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Wheel alignment, Oil change

  Keith Burt
a year ago
I was in a pinch and their honesty and speed got me on the road back to Florida quickly..i owe you guys..big time!!!

  Jonathan
3 years ago
They helped us out when we had a crash nearby on 95. Helped us to find a rental truck so we can continue on our vacation and are working with our insurance company.

  Douglas Hynes
6 months ago
Very unprofessional place, poor work

  Dondrell Hansford
9 months ago
They're just great to work with!

  Jose Cruz
3 years ago
This place, the owner and the staff are great! Honest, reasonable and fair. Highly recommend!

  Orlando Lemus
a year ago
The Service is really good and they have kind people.

  Brandon Durrett
4 years ago
Amazing place, honest owners! Don t try to overcharge you like other places. Will be returning

  Dannie Russell
a year ago
Great turn around time on my Fleet