Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Teresa Savage
a week ago
Andrew is not what Advance Auto Parts need working in their store. How Andrew became a manager I do not know but that was a bad choice. He have bad customer service skills. Andrew did not talk friendly & he hung the telephone up on me. I did not want to rate one star but that was the only way I could leave a review.

  Kara Miller
5 months ago
I needed a battery and was very impressed with service I received from Cade.He was super friendly when I called, told me to come right over it wasn t busy and he d install it right away. He explained without being pushy the choices and price points for the batteries. He also helped me with a discount coupon. I m a middle aged single woman so auto stores aren t my happy place but Cade made it a pleasure. Cade is a big asset to the store!

  Jason Lee
3 months ago
General Manager John Andrews was very helpful and professional. I have an old Toyota Tacoma and he keeps it running. Excellent service.

  Jon Powers
4 months ago
Well stocked auto parts store. Excellent staff who are very helpful. Will install windshield wipers and other accessories.

  Meg CoIman
4 days ago
I m so happy

  Jake Cameron
10 months ago
You guys really have a 11/10 employee with Memphis. He went out of his way to really help me out when he didn't have to. Really appreciate your help and hope management sees the value in your employment there.

  Scott Schlogel
a year ago
Had to stop Here on the way to oc to get some ac recharge stuff. The lady found what I needed quick and with a friendly attitude. She went above and beyond when she allowed my 9 year old son use of the bathroom. They do not have public restroom facilities. She could have said no and moved on. I would have not thought any less of her. Instead she immediately said sure no problem and walked my son back to th3 bathroom. She had a pleasant disposition and seemed truly happy to help us out with our purchase and the bathroom for my kid. I'd give them ten stars. Store was clean and smelled fresh parking was ample.

  Brandy Marshall
4 years ago
Got a recommendation for a certain battery type went to Advanced to get that battery bought it and when they went to install it realized I was told the wrong battery size. They did the swap out for me and the battery didnt work in my car they ended up giving me a upgrade to my battery purchase. The staff was friendly and pretty cool. All around pretty good experience.

  John Ludeman
2 years ago
I purchased a rear view mirror kit that did not work for me and John, who said he was the store manager, told me that I bought the wrong item, so of course it didn t work . He said he would have to eat it . I told him i did not think that was true as all vendors selling to a large retailer will have to give a return allowance or take back returns for credit. His attitude was very poor in dealing with a customer. I am surprised a manager would not have better customer relation skills.When I came in there was no one in the store and I told the woman at the counter that I needed glue to reattach a rear view mirror. She pointed me to the mirror section and there were three options there. I took the best one at the highest price.When I came back today, I found that the adhesive I really needed was located about 12 feet down the same aisle. It should have been pointed out when I first came in, and it also should be merchandised with the other similar products.I will go to AutoZone in the future for my needs.

  Julia Bond
4 years ago
Buddy s customer service went above and beyond what is normal. He canceled the on-line order we messed up and then actually helped us put the order in correctly on our phone. Thank you Buddy for giving such excellent customer service. We really appreciated it!

  John Marrero
6 years ago
These guys are very attentive to your needs. They make sure that greeted and are quick to ask if you are in need of help finding something. Brian is always considerate and helpful when needing to figure out what best fits yours needs. He makes sure that we are informed of what best fits our needs. I would recommend anyone needing car parts to stroll in and check them out!

  Brie Newton
5 years ago
We had some car issues on the way home from a beach trip, and this was our second Advanced Auto that we stopped at for some assistance. Buddy was AMAZING, had the best customer care, and at one point was juggling our mystery car issue with two other customers, all while still being helpful and knowledgeable! Buddy went above and beyond to help us get home, and though I lost track of time, I'd say he was testing our problem and looking for solutions with us for at least 3.5 hours all together. At one point during this my phone died, and the employee working the counter was kind enough to let me use a charger so we could use our phone GPS to get home. I couldn't speak any higher of the customer care given here, and hope that upper management appreciates these employees as much as the customers do!

  Corey Jenkins
6 years ago
Completely unimpressed. Bought a battery from them. They wouldn't install it because it was too close to closing time (15 minutes). They locked the doors as soon as I walked out. I'm sorry if they wanted to leave early, but don't say you install for free, if you aren't willing to spend the 5 minutes doing it. Would have given zero stars if an option.

  Christopher Dashiells
2 years ago
Friendly and knowledgeable staff. Clean and organized. This place has made a huge comeback over the years. So much so I applied for a job! Highly recommend visiting!

  Charles Thomas
3 years ago
This place is okay just that sometimes I think they need to be more attentive when parts are ordered and come in they say they will call you sometimes you have to go there parts may be there for a couple of days thank you for your service.

  Greg Hammond
4 years ago
Always friendly and helpful. If they do t have what you need in stock, they will order it and have it delivered to the store for free.

  Katherine Mcswain
11 months ago
Very good experience got all the things I wanted with a smile.

  joe thomas
2 years ago
Very good customer service, friendly staff and helpful. They answered all my questions and helped my find what I was looking for

  Robert Williams
a year ago
Consistent help from reliable staff. Better place to go than other places.

  Chuck Gottleib
5 years ago
Extremely helpful staff every single time i go there i prefer to shop at this location because of the helpful employees

  Mindy Northup
5 years ago
I needed a new battery. They installed it for me on the spot. The person who helped me was very knowledgeable. Great service.

  Dan Franklin
5 years ago
They are always super friendly, super knowledgeable, and super helpful at Advance Auto. Very happy to shop there!

  Lu-C .L
5 years ago
Good place, knowledgeable staff, friendly staff were very accommodating and prices r good

  Anjali Phukan Chatelle
3 years ago
I came in needing a wiper blade quick and the store clerk knew what I needed and installed it super fast.

  Lou Rouse
a year ago
Friendly, honest, and very helpful. Real car people too

  Keat Morris
a year ago
It's an auto parts store. The staff is friendly and helpful.

  Brian Marrero
6 years ago
Love this place. Always can count on these guys to get the parts I need at a great price.

  Dave Steller Jr.
5 years ago
Like that their shelves are shorter so the workers can see a customer at all times. The workers actually want to help the customer

  jake W
7 years ago
I usually have to order things in but it is a nice store with helpful staff.

  David Murphy
6 years ago
Helpful, knowledgeable people well organized store and they had what I needed.