Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Huff
3 months ago
Advance Auto Parts refuses to honor the warranty on a platinum battery that I purchased from them less than a year ago!I purchased their most expensive platinum battery in December 2022 and now less than a year later it won t start if we leave the rear hatch open for five minutes. My wife has had to get someone to jump start our van twice in the last few days. I ve been to the mechanic twice. They tried to charge the battery for hours and it won t hold a charge. They checked everything out and said it s definitely a bad cell in the battery.I showed Advance Auto the photos from the mechanic s battery test that clearly says Replace Battery , but they refuse to honor the warranty. They disregard the mechanic (who was probably working on cars before they were born) and the evidence from the mechanics battery test and claim it must be some other problem with our van.

  Minuet Ahn
5 months ago
The staff here goes above and beyond. I needed a new battery for my VW and called around to several auto parts stores in the area, and this store was the only one that was willing to install and recode it. Nash was incredibly friendly, knowledgeable, and helpful. Best car parts store in the area.

  Wanda Grier
2 months ago
I received excellent service there purchasing a new car battery. The sales clerk assisted me with my purchase and installed it in my vehicle.

  David smith
2 weeks ago
Showed parts where in stock on web page,when I got to store 4 out of 5 had to be ordered,counter person thought I didn't believe him

  Sam R
7 years ago
Normally I go into stores not expecting much in the way of customer service but this store is IT in terms of good customer service. The first time, this young guy with blondish hair, helped me with what I was looking for and offered to fix it in my car which he did. I met him again and he helped me again.The other time, it was this other tall young guy, who helped me to get the best wiper blades and installed it. I didn't even ask, he offered. I've had the worst luck with getting a good set of wiper blades but what he recommended was great!Management should pay attention to this store and honor the employees there, they're simply great!

  Matt Yaniga
4 years ago
Austin was very rude to my father and I when we inquired about brake parts. It was very clear that we were the biggest inconvenience for him and he barely spoke to us about our purchase. The other two guys that work there were talking very loudly with each other and using language that I don t think would be appropriate around customers.Overall, I m disappointed that this experience has ended any future purchases from this store but it s not unexpected. This location has gotten worse and worse over the years and I have always felt that my presence there is unwanted and inconvenient for the staff. The tone and demeanor that Austin took with my father and I was rude and disrespectful. We won t be going back.

  Vinh Nguyen
2 years ago
Zack, Nash, and another young fellow did an above beyond job on installing a new battery for my 911. Professional guys who loved what they do! Highly recommend and will be back.

  roberta russell
6 years ago
While in Mount Airy, MD our battery died. Shout out to Dre at the Damascus, MD store for great service regarding the battery we just purchased there. Dre was very personable, friendly, and professional. Dre expertly installed the battery at no additional charge. The Advance Auto Parts in Mount Airy ,where we stopped first, the woman who waited on us there was somewhat snippy, and refused to install the battery. We said 'adios' to her and headed for our usual Damascus, Advance Auto parts. As usual, outstanding service with a smile. Thanks, Dre, for helping us out.

  Robert Williams
a year ago
Great Customer Service. Clear and including pictures diagnosis report. Repair options provided including priority so as to enable customer make an informed decision.

  JARED LAKIN
3 years ago
Great auto store location in downtown Damascus. Usually has what we need or can order, and I know other customers are grateful for the free tool rental. Also a plus, the acceptance of recycled oil.

  Robyn Lazaro
6 years ago
WORST EXPERIANCE9/28/17 in store 6:30pmEarlier today I called the AAP store near my office to check if they had the battery I needed. They checked my year, model (Volvo), engine size, ect... They had the it in and they said they could install it and it would take 30 min. I had to pick up my son from school so I decided to get it at the AAP in Damascus near my home. I went in the store, ask for the battery and to have it installed. He told me that they had it in stock but they didn't install batteries for Volvo's. Funny, I purchased a battery for the same car 3 years ago. The guy previously in AAP in Damascus installed it. The AAP Silver spring could install it. Then he said he had the right not to install it. He said, he felt uncomfortable doing it. If that was the case, he could of asked to have another person to install it or said i could come back at another time but NOTHING! The battery was $181. If I was the owner I would firer him. In frustration, I asked for a card or phone number for the store. He said they didn't have any. This person with the piss poor attitude is AUSTIN. I called a half an hour later to speak with a manager (googled the #), Austin answered the phone, I asked to speak with a manager. He said he was the MANAGER. I hope he was NOT telling the truth for the sake of the business. i

  Candis Larson
4 years ago
Advanced Auto Parts (specifically Kaylin) went above and beyond to help me with a dead battery. I felt like they really cared about me as a customer and helping me get my problem fixed. I would definitely go to them again.

  Lillian Bowers
7 years ago
I spent a half hour as the only customer in this store and not one employee approached me with an offer of help. Two female employees spent most of my time there trash talking another woman. I will not return to this location.

  David Coe
5 years ago
I stopped by on a whim -- I have a Western Snowplow that needs its hydraulic fluid changed, and had difficulty discovering (in Western's documentation, web site, and with google searches) exactly what tool I would need to drain out the old fluid. At Advance Auto Parts a salesperson gladly came out to my truck (with the plow attached), examined the drain plug, and after a couple of guesses, found the tool I needed (which cost me very little). This isn't the first time this place has helped me figure out what I need to solve a new problem or confusion. Highly recommended.

  K M
5 years ago
Great service. Very polite young men. installed my new windshield wipers in the pouring down rain. Definitely recommend them!

  Chip Bianco
a year ago
The staff here are extremely courteous, competent, and helpful! And if you don't know everything, they don't judge! ;)

  David Topper
2 years ago
Guys were personable and professional. He tested and replaced my battery on the spot. Its great to have this service.

  Allison Duramax
7 years ago
Outstanding service! They always have parts in stock and the kids who work there are cool guys and enjoy the job they do.

  Trevor Thompson
5 years ago
Went in there to buy rear brake pads and rotors for my 2000 Camry and the person who sold it to me assured me that they were the right ones (I have never heard someone speak with more confidence than them) long story short they were not the correct brakes and when I attempted to return them I was declined because I did not have my receipt even though they said the could see that i had bought them there in their system, would definitely reccomend you take your business elsewhere because the lack of knowledge and horrible customer service

  Sami
6 years ago
The guys working here were very good and extremely helpful. I will be returning and will refer people to come to this store.

  Stv Daw
5 years ago
Well, not like I expected. They had oil, filters and lights, but needed to order most of the brake parts for the two cars I was trying to fix. I went to NAPA. Sorry.

  Emily Sevilla
5 years ago
Staff is knowledgeable and very friendly prices are comprable some items are more expensive than on Amazon.

  Christopher Shipe
6 years ago
Friendly and helpful staff. Mistakenly bought a product and they allowed me to return it without a hassle.

  Dave D
7 years ago
Great service and selection for a small store. Highly recommended for Damascus residents.

  Pierre Y
5 years ago
Very nice service!! We received help to get a promotion to receive more items with a promotion!!

  Jose Sevilla
7 years ago
Best Auto parts store I have ever been hands down.

  Gary Pocock
4 years ago
Just wanted to let you know that the auto parts store will help you out.

  Charles Watkins
2 years ago
They installed a new battery quick, easy, and free.

  Rich McIntyre
5 years ago
Well stocked with parts I need and use. Helpful team members.

  Deborah K Watkins-Kilby
4 years ago
Asked for help buying windshild wipers, was sold wrong size and the guy put one on wrong.