Quality Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bruce Hines
3 days ago
Excellent service. Do the job right the first time. This shop do all my work. I know it will done right. Quality like it said

  Joel L.
2 months ago
Took my dad's vehicle in for a burn out headlight. I attempted it myself but in the freezing times I gave up. Quality Automotive took car of it same day with no appointment. The price was unbeatable. I'd definitely recommend this place!

  Crystal
5 days ago
Very good business and works on foreign cars witch is an A+ for me I go there for all my cars to be fixed / worked on n they always do their best with pricing very nice men to

  Larry Vanmeter
8 months ago
The place seemed nice and clean, however I don't know what happened to my electrical system in my car. I charged the battery, but it's showing it's not fully charged. The floor dome lights are staying on, so I took out the bulbs.I will see if the new battery stays charged.I'm not blaming anyone, I'm just saying about my experience after taking it there.

  Maria Delvalle
4 months ago
Rick and his staff have been nothing but amazing over the years.Above and beyond customer service . Would highly recommend!

  --
2 years ago
Very impressed.The owner is friendly, caring, and very customer service oriented. He and his team worked fast to get my vehicle's electrical issue under control so I could could get back on the road. The vehicle was ready the next day, and the owner was very accommodating when I ran into an issue of my own. These are good people doing good work at a fair price. Can't ask for much more!Service: Electrical

  Kia Jacobson
a year ago
I can't say enough good things about this place! I broke down on the road to Cumberland and asked the tow truck driver if there was a local place that would take a look at it. He took me to Quality Automotive. They took it in immediately.Originally we thought I just needed a couple of spark plugs, but then the situation got much more dire, and my car was basically toast. This is a 2016 Hyundai Tucson (don't buy one!!!) with 114K miles. Rick was as kind as he could be to a stressed out stranger.We discussed the fact that Hyundai knows that they have an issue with this particular engine, and he offered to get it to the dealer for me to see if they could get Hyundai to step up and help with repairs.I sat in the waiting room until a friend could pick me up.Rick got my car to the dealer and arranged the service appointment for me. He also did not charge me for the diagnostic or any work done that day.I can't tell you how much this meant to me, to simply run across a kind and honest businessman who obviously cares about customers, and people in general. I don't live locally, but if I did, this would be my go-to place.Thanks SO much to Quality Automotive!!!!

  Yoseph yeah yeah Yates
2 years ago
Had a relatively good experience with the gentlemen at quality. Had a car inspection performed and minor repairs that led to more intricate repairs but they were honest, placid, and did good work. Cars running great even if the bank account ran with it. Overall pricier but worth it for quality work.

  James Lemieux
6 years ago
This is the best shop I've been to, ever! I broke down on the highway in the rain at night and had my car towed to Quality and I'm so glad I got recommended to this shop. Rick and company were extremely helpful, fast, and reassuring. I wish this clean and well-equipped shop was closer to my home. They only use quality replacement parts and the pricing was right on. You can't go wrong here. Thanks guys!

  Jeremy Green
7 months ago
Knowledgeable mechanics and great service. The best place to go if you want it done right the first time.

  Dizzy Murray
6 years ago
The owner Rick is a friend along with being a professional and great at his job. The work done is top notch at a fair price. Rick and his people have always been thorough, helpful and friendly. Scheduling can be tricky but they will do what they can to fit you in the best they can, their service is worth the wait.

  pip s
5 years ago
Amazing experience on my recent out of town visit to Cumberland! Fast & expert diagnosis of mySteering & transmission issues. Fixed in reasonable time and probably half the cost I would have paid in the DC area. I drove back to Virginia, confident that the car was safe to travel back over the mountains!Friendly & experienced workers! Thanks, Quality Automotive!!

  Robert Harper
a year ago
I like to say they are the best auto repair shop in area they are efficient and honest with fast serviceVery professional great attitude and willing to go out their way to please their customers l am very happy with themServices: Steering & suspension replacement, Engine repair, BrakesServices: Steering & suspension replacement, Engine repair, Brakes

  LuAnn Meyer
4 years ago
Visiting from out of town and broke down on a Sunday night in LaVale. On Monday, Lucky 13 towing verified it was not the battery and towed my car to Quality Automotive. Dan assured me they would take care of figuring it out. By Tuesday morning a new starter was installed. The price was very fair and the time it took was fast. Thanks so much for the service I received!

  Sean Johnson -DJS-
5 years ago
Was referred by a coworker and immediately called that Tuesday afternoon. They had a time slot for me the next morning. They called me with the details along with a few other minor issues that didn't need immediate attention. The car was done and fixed within 24 hours and Rick & Dan were awesome, professional and honest. Definitely will be my go to in future

  Pete Folan
8 years ago
The other reviews are spot on, I wish this place was closer to DC :)My wife's car died - of old age :) - on I-68 and we had it towed here. Not only are they so skilled and honest that they probably diagnosed the culprit broken connecting rod within 10 minutes, but in case we wanted to fix the car, Rick even found a couple temptingly affordable replacement engines for us in the area! However, we decided to salvage/sell it, and he even helped us with that too! They didn't even charge us for the diagnosis! Wish we could come here for our regular maintenance, but we don't live in the area :|

  Sarrah Smith
4 years ago
All these guys that work here are great including the owner Rick!! He will absolutely make sure ya get everything ya need without it costing you an arm & a leg & lil bit of blood lol!! They have worked on mine a few times & I have ZERO complaints!! They definitely know what they are doing when it comes to fixing vehicles!! I highly recommend them if you need something done!!

  Tony Nichols
5 years ago
My air conditioning compressor started to go out as I was passing through Lavale. It is usually hard to get mechanics to work on a Mercedes.. but these guys got the part overnighted, help me with a rental car to finish my work and had me back on the road the next day... and at a very fair price. Great service.

  Tina Gardner
4 years ago
At one point in time I would have Highly recommend this place. Rick is an excellent mechanic. However their business practices have me never recommending them ever again. I took my car to them and was given a quote for several things. Then received a call with it needing another item. I was told it would only cost about $200 more so I said to fix it. Whe. I got there to pick it up my bill was over $2000 the new part was 400 not 200 and half of what was to be done wasn't done. I asked if they would hold my check till Friday I was told yes. They didn't hold it. It caused other items to bounce. I took the car back because it was driving so bad. I was told I had to pay for it because they fixed it. I argued that the other items were not fixed and were part of the quote. They said I had to pay this bill before they would fix those items. So an exhaust and a converter is over 2000. No way. They can keep the car. I went and gave them the title. I should have gotten an Attorney! When I went to clean it out yesterday the battery (which was to have been replaced) was dead and front tire was flat. I'm totally disappointed in this place and will never go back to them or reccomend them. And from reading the reviews I see they did this to another lady too.

  Ashton Santmyire
a year ago
ROBBBERY !!!!!!!THEY FIXED A BUNCH OF PLASTIC STUFF ON MY CAR THAT DIDNT DO ANYTHING OR NEEDED REPLACED CHARGED ME $1000 and didn t just fix the actul $500 mechanical issue at all they just ignored the mechanical issue

  John Gulick
5 years ago
Friendly staff and reasonable pricing. Never had a problem getting my vehicles in for service/repairs with no worries afterward. A+

  Timothy Porter
2 years ago
They destroyed my truck after putting a new rear end never replaced my shock on driver's side rear, then left brake line wobble so it snapped ,then still charged me to replace the brake line , then my gf car told her she be safe for at least 6 months very next week her car frame broke luckily she was in her alley when it broke not on rt 68 !!! I don't know where the Quality went but it sure left that place and Dan has the most nastiest attitude I have ever seen poor business ethics !

  Rich Goldsworthy
4 years ago
I've Heard Alot of Good Reports About This Garage, Always Looks Busy Lot is Full Alot. They definitely needed another Garage For Work, I was at The Exxon Through The Years, With Gary And Carol Athey , Then Helped Jeremiah Custer When He was there. Keep Up The Good Work Guys

  Tyler Campbell
4 years ago
Gone there quite a few times and everytime I've gone there they have been very fair and do great work. Really great people who know what they're doing. I highly recommend them to anyone.

  Keri Del Signore
2 years ago
Stopped in when my car's engine cover dropped halfway off during a road trip. They very kindly reattached for me while my kids and I waited and didn't charge us. Thanks, guys!Service: General repairs & maintenanceService: General repairs & maintenance

  David Miller
4 years ago
Only went here once. Thought the prices were a bit high but decent work. Iv heard mixed reviews from others I kno. But I had a good experience with them. Havnt been enough to decide.

  Jeff McCray
2 years ago
Did a MD inspection on my truck. Fixed a couple of issues and it passed. They always do good work there. Will be back again.

  Trisha Wilt
5 years ago
Horrible hateful people. They kept my car for over 2 weeks and when I went to pick it up they said that it would cost double the price they told me it would be. When I started asking questions about how that could be and why they got mean with me and said that if I didn't pay the whole amount they were going to keep my car.

  Lara
a year ago
I go here for all my vehicles problems. Trusted and honest with reasonable prices.

  Pamela Mulligan
8 years ago
Rick and his crew are the Best!!! Rick is honest and his prices are fair!!! Wouldn't take my vehicles anywhere else!