DARCARS Collision Center of College Park

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Luis Hernandez
a year ago
My wife and I pick this dealership because we bought our Jeep Grand Cherokee from DARCARS. Think we should give them our business and they will do a great job. I was totally wrong my vehicle was there for almost two months with 3 weeks with out being moved from the lot with no Communication from anyone I had to go in person to find out what was going. Jeff the manager was not help he didn t have an answer for me why they had not started the work. Once they started the work I kept call for updates and they kept given me different reason. Parts were order wrong, they can t find parts, waiting on mechanic etc The Communication with Jeff was poor. Finally they called me to go pick up my vehicle. When I show up I notice one of my rims still damage my second rim they so call fix had debris mix with the paint. The paint doesn t blend in with the rest of the rim. I show Jeff the issue seem like he really didn t care wanted me to still take the vehicle that someone was going to come out to me to fix it. I told him no I m leaving it since it has not been fix properly. I got the vehicle back the next day and they did a worst job. Try talking to the General manager but they kept transfer me to different people they even hang up on me like 7 times. I m in the process of sending an email to corporate office because this is unprofessional big inconvenience poor work poor communication. Please don t take your vehicle to this location you will get a poor job or many your vehicle will look worse. You don t want to wast your time going back and forth with them.Service: Body & Trim

  Jacqueline SB
2 years ago
The Collision Center Manager, Donald, was horrible, and mistreated me through the whole process. He said the car would be ready in 2-3 days, and the car stayed at the shop for a week and a half. He had to special order a part, which he never mentioned and didn t order before having me leave the car at the shop. I tried to help with the communication with Geico, to which he said: When the costumer gets so involved, they are muddying things up . I had to get the Nissan Darcars Sales Management involved (they were wonderful), because I couldn t deal with him anymore. To retaliate, the Collision Center tried to overcharge me (over the approved budget) and lied about the charge (Geico asked for proof and discovered it was an additional charge).The repairs were great, but it wasn t worth the terrible experience - wouldn t recommend at all!Services: Painting, Body & Trim

  Sheron Singleton
a year ago
Kudos to Ms Stephanie & her tesmService: Body & TrimService: Body & Trim

  Terius Lopez
10 months ago
I don't like it because they have no experience in solving problems. It's worse than having an inexperienced mechanic check your car.No me gusta porque no tienen experiencia en solucionar los problemas es peor como que un mec�nico sin experiencia te revisa el carro