Hi Lo Auto Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  magda stewart
a month ago
Such a pleasant group of professionals to work with! Very helpful, easy to get a hold of. And willing to help out with whatever you need, after you drive off the parking lot. I ll definitely go back to buy another great vehicle!

  Savannah Green
a week ago
I recently traded in my older car and purchased a new one through Hi Lo Auto SalesFrom start to finish, the process was smooth and quickThey have a great selection of cars with good pricingJeffrey was so helpful and even stayed late so I could get my car that day. I highly recommend Hi Lo Auto Sales

  Joyce Bak
a month ago
This is a family owned business and so amenable and flexible. My sister had passed and they were kind and thoughtful during the transaction of selling her car. I highly recommend this business for buying or selling a car!

  Donald Neill
a month ago
In all my years of either buying new cars or used cars, I have finally met up with the notorious back alley car dealer. My wife and I, who live in Pennsylvania, recently purchased a 2012 Kia Forte EX from the Hi/Lo dealer in Cockeysville, MD. The car itself is a nice little car and if the previous owner would have maintained it, it would be worth what we paid, $7995 plus $499 documentation fees. These fees were not explained to us, even though I asked several times.We bought this car without truly checking it due to the urgency we had in replacing my wife s other car, which had just died . I mean what could go wrong? Right? We found it on CarGurus and it seemed like a perfect fit. Pretty much what we were looking for.Well, two days after getting it home, I finally look it over. Not happy with what I found. First I hear a knock coming from the motor. Second, I check the oil, to discover the dipstick was slightly burnt and the oil was just shy of one quart overfilled, probably to suppress the knocking sound. Third, the air filter was mostly black and clogged. Fourth, the driver side headlight had condensation inside the lense. Fifth, the windshield wipers were very much in need of replacement. Sixth, even though the tires have good tread, they are the least expensive and cheapest tires to buy.I changed the oil, replaced the air filter, replaced the headlight and wipers total cost $180 (planned to replace tires in spring). Which is nothing compared to the diagnosis we just got from our mechanic saying the knock is more than likely a rod bearing and will cost at least $3000 to fix.Not everything was bad at this place. Jaime Vance, our sales person, was very pleasant and seemed nice. Too nice to be working there.Hi/Lo is the epitome of a shady car dealership, taking advantage of gullible and lazy buyers. Just fulfilling their innate business creed.My advice and recommendation, find some place else to shop.

  M P
3 months ago
I don't write reviews but I must share my experience. Right from the initial call to the final sale. I was thoroughly impressed. Erica Thompson, Jaime Vance and " Smiling Ricky" really amazed me with their friendliness, knowledge and service. I felt I was treated more like family than some stranger off the street coming to buy a car. I wouild highly recommend going to Hi Lo Auto sales, Cockeysville,MD.

  Chavanne Samuels
4 months ago
Excellent Experience. Jamie & Erica kept their word and executed the deal for the vehicle of my upmost interest.Me being a buyer from out of state has its challenges but I can say, you can trust this team. They ll get it done in the best & honest way. Bravo

  Breanna Lanphear
5 months ago
I had an amazing experience purchasing a car with Hi Lo Auto Sales in Cockeysville! Everyone who helped us was so kind and really took time to answer all our questions. Shout out to Jaime, Erika, and Mark who really made this experience memorable and stress free.

  Davon Bowman
5 months ago
I had a amazing experience purchasing my Mercedes at HI Lo Auto! Very friendly team and they really make sure you get exactly what you want. 5 stars all the way around! Thanks again!

  Kathy King
5 months ago
My power steering pump went up in 2 months of having the car and they accused me of doing something to cause it. My name was suppose to be on the title of the car and it was never put on, just under my sons name. Never offered me an extended warranty. The office manager was not friendly when we called with questions or concerns. I will never buy a vehicle from them again and will never work recommend them to anyone.

  KC M
8 months ago
Awesome customer service and support. Things went so well on the purchase that we ended up buying two cars instead of one! Supported e-delivery of contract while we transferred back from overseas military assignment. Very relaxing process which was unlike other dealers. Mark, Jaime, Erica and team were the absolute best! Highly recommend Hi-Lo Cockeysville. They will be our first call for future car purchases!

  merrell walker
6 months ago
Ok, so let's just start off by saying that Hi Lo really put in work for me. I had been sold the dream to, misled, bamboozled and run amuck, but Hi Lo in Cockeysville really came through. I really and sincerely suggest you pay them a visit. I got a beautiful late model, low mileage Mercedes Benz today. They let me take the car off the lot even though I didn't have the required down-payment. They told me that they trusted me to just call them in the morning and pay them when they opened. My deposit just posted so I'll be calling them first thing in the morning. They're awesome. Go straight to Hi Lo in Cockeysville, you won't regret it. Jaime Vance and Ericka were amazing. Thanks Sky. You came through in a clutch bro.

  Jennifer Genovese
5 months ago
I recently purchased a vehicle from Hi Lo in Cockeysville and had an excellent experience. Jaime and the rest of the group could not have been any friendlier. I highly recommend Hi Lo for your next vehicle purchase.

  Percy Holton
2 weeks ago
Jefferey is a great man. I can t remember everyone elses name in there but they have great hospitality. It was a smooth process

  marcelo castillo
11 months ago
Reggie and Jaime were amazing! Very friendly and helpful individuals. I needed a car ASAP for my Marketing events that I will be attending to represent Howard County and they both were on top of everything, ranging from setting up the appointment, test driving the vehicle, and getting the paperwork done. not to mention, Jaime orders new door interiors out of goodwill!! They were also very helpful with financing options!! I love my beautiful Mustang. I can t thank themenough for their service. Out of all the auto dealerships I ve been to, this one is the best in Maryland!! As a Marketer for Howard County Welcome Center, they have a dealership and mechanic shop in Howard County and I will personally vouch for them as the best dealership in Howard County! If you re moving into the area or simply looking for a vehicle, don t hesitate to go to Hi-Lo Auto sales! They offer the best prices, Make sure every vehicle is well maintained and in good shape, and are the nicest people you ll meet! :)

  Anthony Davolos
7 months ago
I can t say enough about the wonderful experience I had purchasing a vehicle at Hi Lo Auto Sales. The professional service and dedication to helping me with my vehicle purchase was impeccable. It was by far the greatest I ve ever had in my 30 years of buying used cars. Thank you again!

  James P.
7 months ago
I had quite the interesting experience with my car buying at the Hi Low in Cockysville.My sales person Stacey was great.The finance person was not. She was the worst part of the experience. Tried to sell me a warranty that already came with the car. She also made the tags pick up difficult.Mark the manager was good to work with. There were a few things wrong with the car. He fixed one. The other he said they looked but it wasn t fixed. I took it somewhere else and got it fixed. Mark agreed to pay us back.All in all, I would be cautious of this dealership. Do your homework. They did make right but there could have been alot of preventable frustrations.

  Alonzo ASenJo (Alras53)
8 months ago
We found a family friendly auto dealership that sold us on their friendship and willingness to help. They also got us the car we wanted for a reasonable price. Thank you Stacy, our sales manager, Cathy at credit, you made us feel right at home and Mark, the sales manager, you set the tone. After meeting you I knew we found our new previously owned car. Our final contact was with Ronel(?)He delivered our Bmw as promised. Thank you Hi Lo!

  bob inman
7 months ago
Jaime and the entire staff were extremely knowledgeable and friendly. They worked with us to get the car we wanted at the price we wanted. Will definitely come back for my family s next car.

  Jenny Muth
4 months ago
Jamie was friendly, courteous, knowledgeable, and ever so helpful.Definitely a 5 star employee. Erica was also all of the above....

  amber medina
6 months ago
Everyone here is so helpful and really worked with me to get what I was looking for! Elizabeth spent a lot of time with me and got me a great deal. Second time buying a car here and I m so happy!!

  #4EvaDraggin WB
a month ago
If it was a - I would ve hit that but y all do not buy your car from here please they are terrible terrible terrible they sold me a lemon the way they do business is trash if you have any issues with your car they are quick to tell u there s no issues y all don t waste y all money

  willow powers
5 months ago
This place is wonderful! The staff is truly amazing and so quick! Jamie was our salesperson, she was so sweet and made the process extremely easy!

  Steve Williams
9 months ago
The management at Hi Lo auto sales were extremely helpful, courteous and great to work with. Their assessment of our vehicle was great and they were very helpful in getting us into a newer vehicle. Would definitely recommend them to anyone!

  Mark Setlich
a year ago
After several weeks and countless hours of searching, I finally found a honest and reputable dealer!! Hi Lo had the perfect car that I had been looking for. And their service, by far, surpassed every other dealer that I had previously tried to work with.Jaime and Dwight provided full disclosure, transparency and eagerly answered all of my many questions truthfully. I am an out-of-town buyer (in St. Louis) so I couldn't inspect the car personally. When I received the car it was in even better condition than I expected. I had my mechanic do a very thorough inspection and he was amazed by the excellent condition!I am so pleased with my experience that I've given Jaime permission to provide my direct contact information to any potential buyer who would like further details of my experience with Hi Lo Auto Sales. They are truly the best of the very best!!Thank you Jaime, Dwight and the whole staff of Hi Lo!!!

  Chad Grey
10 months ago
Amazing experience! Low pressure environment and their relaxed team of individuals helped me finally find the perfect fit for what I was looking for~ Reggie led the way and even taught me a few things I didn t know on top of providing a solid car-buying experience. 10/10 recommend!

  jas scia
4 months ago
Honest and upfront! Gave me more than I was expecting after doing my homework. I would feel comfortable sending my Mother to Hi Lo.

  Rona Ivey
a year ago
Outstanding Customer Service. From the moment I walked inside for the first time ... to the time we left with the car we received excellent customer service. We felt as though we had new friends once the purchase was complete. I would highly recommend Hi Lo Auto Sales. Kevin and Dwight were amazing!!!!!

  Rhomel Murray
7 months ago
Told me to come in at 1 for a listed vehicle. When arrived, told me vehicle was on the way and will be here by 3. I step out for 15 mins to come back to the vehicle sold. Dealer said she called multiple times knowing she didn t. I understand business is business but she knows that was straight garbage.

  Edmond Kurtovic
a year ago
This was literally the best experience I have had as it pertains to car buying! I was greeted at the door everything was as transparent as ever and I felt as if I was dealing with family and not someone I just met. Great experience. Will definitely make sure I buy all my future cars from here and PS I was called on my way home to make sure I am enjoying the car!

  destiny blackwell
a year ago
I love everyone here I m 19 and Ms.Jamie and Mr.Mike helped me get a car that I fell in love with,Everyone there made me feel so welcome and at home.I ve been telling everyone I know to RUN THERE and get a carrrrrrr you won t regret it.Thank y all so muchhhhhhhhh