BJ's Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melissa A
7 months ago
BEWARE!!! Had four tires installed and they ruined all four of my rims. Nearly $3000 in damages and their insurance company is a joke, they want to install aftermarket rims and the labor cost to install is a joke - not even their business charges that little.

  Mandy Beall
a year ago
I'm normally not one to leave reviews and I'm sure the employees I'm dealing with could care less. We had a new set of tires put on in Nov, then got a flat 2 weeks later, and took advantage of the road hazard warranty. Should be great right? No. The employee had me come all the way to the shop and go through the warranty process as if they could service the tire right then, only to tell me that they didn't have the tire once I pulled around to the bay. Okay, whatever, when will it get here? It's been 8 days and they can't even tell me if it's been delivered or when it should be and the employee pretty much said he will get around to looking when he feels like it. 0/10 also if I wanted to try another BJs location I would have to go back to this one to refund the warranty process and start it elsewhere. Horrible service and a horrible process.

  bigolebulldog
2 years ago
Found a tire I needed online, but didn't need installation. Called to verify they had my size in stock, but after being on hold 10 minutes, the Optic Dept. picked up, then put me back on hold, only to be disconnected shortly thereafter. Drove to the location, waited in the waiting room for about 20 minutes, rang their hidden doorbell three times, but no one ever responded. A guy wearing a large hat and gold-rimmed sunglasses came in with a Propane customer and basically told me the "tire guy" wouldn't respond, so I took my business next door to Mr. Tire. I understand COVID's still causing problems in addition to supply chain issues, but this poor customer service is inexcusable.

  Sharon Farbizio
3 years ago
I am giving this five star review to an employee named Paul he went the extra mile to find out why my tire had not arrived when it was scheduled for next day shipping. I had been stopping in everyday for a week to see if my tire had arrived. I had to stop in because no one picked up the phone when I called. Anyway, every other person that waited on me looked at the computer and said no it s not in. When I asked why they said oh it could take a week even though it was supposed to be shipped next day. Paul was the only one that took the initiative to check with the manufacturer, and yes there was issue and my tire was shipped out late and will be installed by the end of the weekend. Thank you Paul for the great customer service!

  Alfredo Casarrubias
5 years ago
Saw a good deal at this location to replace 4 tires so I went in and ordered the tires specifically for my vehicle. After the tires arrived they called and I scheduled an appointment to have them put on my vehicle. The day of the appointment I dropped my vehicle off and left, only to be called shortly after telling me that the guy that wrote down the information on my vehicle had ordered the wrong size tires. They offered to order the right size tires which would take days for them to arrive or purchase ones that they had in stock(the Tires they had in stock cost more than what I originally ordered online). I settled to get the tires they had in stock instead of waiting longer for the online tires. After they were done I came to pick up my car only to find out yet again they had more bad news. They had accidentally broken a piece off of one of the hub caps. Overall the staff was very friendly and apologetic about the incidents. They offered to reimburse for the damage repairs and didn t charge me extra for the tires they had in stock which would ve cost me more. Would have rated 5 stars but too many careless errors were made.

  Rebecca Woosley
8 years ago
Stopped in to BJs Tire Center last weekend to discuss four new tires for my vehicle. I ended up scheduling an appointment for the following weekend. The guy behind the counter wrote down the type of vehicle, size and type of tire.When I showed up at my appointment time the different guy behind the counter didn't know I had an appointment and said the tires I wanted were not in stock. He could either order them... Maybe. Or I could spend an extra $80 for what they did have in stock. All in all - the service received was uncaring, unhelpful and unprofessional. I ended up taking my business elsewhere.

  Ashley
5 years ago
Came in to have a tire repaired on our suv and the guy was very nice and efficient; it within the time he quoted and even pointed out something that a rep at our own dealership hadn t.Great service.

  Eddie Flores
2 years ago
Apparently they are having personnel issues but I was greeted by a tech, Al, who was more than helpful trying to resolve my order issues. Though he could not fix the problem, he did his best and provided excellent customer service.

  Michael Gonsior
3 years ago
I had an appointment at 1pm and I was told that another customer that previously had canceled showed up and that he could not do my car. He said that he might be able to squeze me an hour later,but did not want to commit to it and than walked out on me. Don't go there if you don't want to waste time. Never again!!!

  Clayton Jones
6 years ago
Went in hour half before closing and guy in tire department was the rudest employee I've ever met. Was an emergency needed tire fixed bad and offered to but whole set tires or spend whatever and he wouldn't help me at all. Worst service I've ever had. Ill never spend a dime or recommend anyone else to go there ever.

  Kenneth fletcher
11 months ago
Went in for a tire repair. I was in and out in 20 minutes. Willam was polite and respectable.

  Jose Martinez
3 years ago
They never pick up the phone. Have to wait just for the membership people to tell me there s no one back there in the very end. Other than that they are fairly good with mounting tires!

  Jesse Pike
4 years ago
Did a great job replacing the tires on my truck, I went in to order them,they called me when they had them in and scheduled a appointment to do the work,no issues came up,they even remembered to put on my special valve stem covers that I bought and I didn't even say anything about it to them because I forgot all about them until I went to pick up my vehicle,truck rides great again

  Jeff Wood
2 years ago
I just tried to go in and order tires. I was told they are to busy and will not help me. I will never buy tires from BJ's in California MD again and I will tell everyone I know do not buy tires there .

  Jay Callis
3 years ago
Always under staffed or just poor service. Takes up to 15 mins sometimes for someone to help you. Once a staff member shows up, they are helpful and courteous.

  E P
5 years ago
Incompetent at balancing tires. Have to take my vehicle back every time they rotate and balance the tires.

  Joyce Dyson
2 years ago
I had planned on purchasing tires from BJ the reviews help me to change my mind

  Jesse Sheldon
6 years ago
Had a flat. Came here and got a repair for free no questions asked.

  Kayla Moore
7 years ago
Has a lot of bulk items