Burtonsville Automotive Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M H
a week ago
These guys are 100% trustworthy Wes and his crew take care of my 2006 Silverado 2014 Honda and 2018 Cadillac I trust them you should too

  Mark Schleifer
a month ago
Honest mechanics are hard to find. We've been using these folks for 20 years now and they've always done right by us.

  Clay Peter
a week ago
A little pricy for my liking but the service is good

  Marcel Fallet
a week ago
Love the shop. Honest prices and good service.

  Chidi Ezeonyebuchi
10 months ago
Great team of Honest people. Owner Wes, is one of the best I ve met in the industry. Will be using them into the future for any vehicle repairs or service.

  Arpan G.
2 years ago
Wes and Desmond did a great job on my vehicle and provided clear and honest communication. They performed maintenance and improved the performance of my old 2003 SUV, and it's now handling like it did 10 years ago! Really amazing work. All OBD codes, parts, and labor prices were explained to me. I'll start bringing all my cars here. Thanks for the excellent service.Services: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto engine tuning, Oil change

  Troy Aikman
2 years ago
The pandemic and post COVID used car economy has taken a toll on mechanics. When I walked in, Wes looked like he was about to cry. He can be rude and irritable and unpleasant at times especially when they re understaffed and over-promising customers, but he and the rest of the team does good mechanic work. Everyone just needs to calm down and breathe, and then what they desperately need to do is hire more mechanics. It ll improve the overall customer service too since they won t be so stressed out.Give this place a second try, the work quality for the price is still good and the other guys still have good people skills, just hire more mechanics!

  Annabelle Randall
2 years ago
I like Wilson's Tire shop because they fix many things that go wrong such as they replaced my tail light. Later the mechanic will fix the dome light and replace the driver's side lock. Everyone is very pleasant.

  Mr. DMV
2 years ago
Who I assume is the owner is incredibly rude and condescending. I paid for an inspection last month, and since it s been over 30 days, I have to get my vehicle reinspected due to another mechanic not being able to complete the fix in time. I returned to Burtonsville auto for a reinspection / to fix a part, so I called yesterday for new pricing information since I have the part. I was also given reinspection pricing information as well in the detailed phone call. I was told that they could not fix it on Tuesday, but if I dropped it off any other day this week in the morning, they could fix it same day.I made arrangements before my shift at work and coordinated a ride to drop off my car this morning. When I entered, the man behind the counter was incredibly rude and unwelcoming. I mentioned the call we had the day before, and that I was there to drop off the car. He then points to all the keys on his counter and goes You see all these? You can drop it off today, but it won t even be seen until tomorrow. Even if I see it tomorrow, you won t get your car back until Friday. I mentioned that I was told different the day before, and he goes Yeah, I never said that . He was incredibly condescending and snippy in his delivery as well. I even asked if it had gotten busy since I called and he goes Nope! I haven t seen such poor customer service in awhile. I actually was referred to him through a friend in the area, and it s safe to say that we both will not be returning. I ve found a mechanic in the area that is professional and follows his word.Never pay hundreds of dollars to a business that can t provide customer service and basic manners to its paying customers. Do better.

  RYK
4 years ago
I had my front tires changed here after I got a flat on the highway. They also checked out my car for free (unlike the $200 diagnostic fee I was quoted from the dealership). I appreciate how kind and patient they are. I'll definitely be back in the future.

  Etienne Rossouw
8 years ago
This shop is good. I have brought my vehicles to them and have recommended them to friends and have always had a positive outcome. Even when I messed up my brake bleed and brought it to in they helped me out without giving me any grief. Keep up the good work Wes and crew!

  Steven Lopez
a month ago
Who ever answers the phone is rude and has no manners, had a question

  Ben Srigley
10 years ago
Very happy with my experience at Burtonsville Automotive! I took two older, but well maintained, vehicles there for MD inspections with which I KNOW other shops might have found fault and attempted to sell me unnecessary repairs. The folks at this shop got to work promptly at our appointment times, completed the inspections quicker than expected, and as I mentioned above, did not try to rip me off! It is unfortunate that in this industry, there are many shops that try to take advantage of people but at least there is an honest mechanic in Burtonsville.

  Neil A.
a year ago
I've been to this shop twice where I've had my tires repaired by the staff. Wes is professional, accommodating and fair. I would recommend his services.Service: TiresService: Tires

  E. M
3 years ago
I try to take any car repairs and regular maintenance / servicing to Burtonsville Auto Services even though i don't live near the shop. I take my cars there because they are professional, reliable and have integrity.I would refer them to anyone looking to repair their car or just regular servicing.

  Andrew M
6 years ago
Wes and his team are excellent. They are all extremely professional, knowledgeable and customer oriented. We have been taking our vehicle to Burtonsville Automotive for the past 4 years.

  Sean Kelly
9 years ago
I've been using this company over the last few years and they have been honest and timely with they're service. I own a landscaping company and they have worked on my business trucks as well as personal autos. I recommend them.- Sean Kelly

  Peggy Poole
5 years ago
Had routine service on my Dad's car. Wes is always professional and courteous. Scheduling was easy and the work was done in a very timely manner.

  Susan Ward
9 years ago
I have used your company for the last couple of years to help the small businesses in my community, but after today I will never bring my car back. I have it towed there to find out what's wrong after it "broke down". We already knew the fuel pump was broken, so they put a few dollars of gas in it and it starts right up, so the problem was it had run out of gas and it would have cost over $800 to fix and I said no do not fix it. When my son comes to pick it up you have the nerve to charge me $106..... for what, hooking it up to a machine to tell me what I already knew was wrong and for putting a few dollars worth of gas in it. And you say it was an hours worth of labor. Please, you will never have my business again. What a crying shame to charge that much for basically doing NOTHING !!!!!!!!!!!!! I will find a more reliable small business that DOES NOT RIP OFF their customers. You should be ashamed of yourselves.

  Sarah Beatty
8 years ago
Wes and his team are honest, great at their job, and well priced! Couldn't ask for a better auto repair experience.

  Lola Stapleton
3 years ago
Honest, no-surprises recommendations and well done repairs. NO padding of the bill or hunting for extra "fixes" to be done on the car.

  Stephen Everhart
2 years ago
All i can say is Wes is the most honest Auto shop i have ever dealt with!!Services: Auto engine diagnostic, Engine repair, Oil changeServices: Auto engine diagnostic, Engine repair, Oil change

  Rob Yanka
7 years ago
Very reliable. Very good people. You can rely on Wes to give you a fair price and quick service.

  Charles Nixon
3 years ago
Great place to have your vehicle serviced or inspected! I'll use them again.

  David Daniels
3 years ago
I went in for a State inspection. I was there less than an hour and very pleased with the service i received.

  Frank Ramage
3 years ago
Did what needed to be done and nothing more - - great! $500 less than national name. Fast!

  G. Eddie Patten, Sr
5 years ago
Absolutely the best automotive service and repair shop in Montgomery County.

  JAMES CHENEY
3 years ago
Love these guys! They're great at what they do and I trust them!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, A/C installation & repair, Air conditioning, Battery, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, A/C installation & repair, Air conditioning, Battery, Oil change

  John
2 years ago
Timely service at a fair price. I recommend this place for auto service.Services: Air & cabin filter replacement, General repairs & maintenance, Brake service & repair, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Brake service & repair, Oil change

  Jake
a year ago
Honest and quick. Very happy.Services: Vehicle Inspection, Auto maintenance, Oil changeServices: Vehicle Inspection, Auto maintenance, Oil change