Matrice Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tristan Cavaness
4 months ago
DO NOT buy your car here! Trust me, save yourself the trouble and stay clear. They are ridiculously unprofessional, and deliberately dishonest.Most, if not all of their cars for sale are salvage titles that have been in accidents, which they fix up the cheapest way possible. That s how they have seemingly good deals. In my case, the listing said 1 accident reported: NO DAMAGE REPORTED , when the car was actually totaled, had to be towed, and was written off as a complete loss by the previous owner s insurance company (per CARFAX). They did not disclose this upfront and nor did they elaborate on the details, which they must have known.After the purchase, we were assured it would take 7-10 business days for them to get the title and overnight it to us. It ultimately took 28 business days for us to get the vehicle s title, almost a month and a half. Similarly, we were told to expect a Tire Mobility Kit (which was missing from the vehicle) within a week of the purchase. It took 42 total days to receive it, INCOMPLETE. I had to purchase the rest of it myself.All the while, the communication with their customers was abysmal, with countless lapses in communication, for up to TWENTY days at a time. Only repeatedly calling for multiple days yielded any results. They made up excuses and were purposefully vague instead of being honest and simply explaining things directly.They also confirmed that everything had been properly fixed following the accident, which was a blatant lie. The airbag warning light must have been tampered with, because it was not on when we drove off the lot, revealing no issues. It turned on later, during a routine service, revealing they had failed to replace the airbag control module, which needs to be done after every accident where the airbags deploy. This was just quoted to me as costing $1,300 to get fixed.The listed car also had dangerously bald tires, which they didn t address, and we had to replace all four.These are only the highlights of a myriad of things wrong with this dealership and their abysmal customer service. Exactly what you could expect from a worst case scenario used car dealership. Again, AVOID THIS DEALERSHIP AT ALL COSTS.

  Byrom
2 months ago
Worst expereince at a dealer I ever had. Waited 2 hours even though they said they were open, lied and kept pushing back when I can see a car (which was very very dirty and reaked of smoke when I fianlly was able to see it), manipulative and ran my credit for no reason. They waited till the last momment to discuss my credit application even though I kept reaching out beforehand. They claim they couldn't accept my credit and cosigner so they just kept asking for more money so I went to a new dealer and got approved and car within hours no problem at all. stay away

  Adrion Howell
a year ago
Went to see a vehicle that was advertised on fb marketplace. Truck looked great until I found out it had a salvage title and flood damage. They should be transparent and divulge that information upfront. All those cars are flood/salvage titled. Stay away.

  Robert Mori
3 months ago
Ad said no accidents or body damage to a 2021 Jetta SE. The CARFAX showed it was declared a total loss by insurance. Very deceitful and full of excuses. Wouldn t trust them to buy from. Do your homework.

  Parwiz Esmati
4 months ago
Had a wonderful experience. Ivan and Christine were very helpful and fast in getting us a beautiful car for a decent price.

  Health Life Bridge
8 months ago
I got 2017 Nissan Rogue SV and run very well. Steph is very trust one and take care of the car even if you bought it after a while. I really like this company. Professional and economical way helps.

  Emily Callahan
a year ago
Devven Grigggs, the Manager, went out of his way to make our car purchase an easy and enjoyable process. The car we bought was reasonably priced and Devven took the time to go over some of the features with me in detail. I would recommend this dealer to all looking to buy a car.

  Alecia Renece The Artist
9 years ago
I purchased a vehicle from this dealership and the day I brought it home the car wouldn't cut back on. We thought it needed gas in the vehicle and after that it was running fine. I had the car for 4 weeks and in that time it broke down 4 times, the engine light came on, the transmission light came on, the computer on the car fried and kept sending me error messages, the brakes went out, and when I took my foot off of the gas, it kept accelerating long after. It was the scariest experience in my life. When I called them for help, they were no help. They told me that I would have to take it to another dealership to see if they can fix it. I took it to Pep Boys and found out that my fuel injectors were loose and I had to come out of pocket to get that secured.The last time it broke down, I tried to trade in my car for a newer vehicle from an esteemed dealer. When I took it to them they told me that my car was only worth 1,000 dollars when they sold me the car for 8,000 (12,000 with it being financed). They ripped me off! I called the Matrice Motors about this and they told me that the only way I could fix this was to file for voluntary repossession which would SLAUGHTER my credit...My best advice is to NEVER go here! Avoid the problems before you get stuck in a 42 month contract like me.

  MRS Salmon
6 months ago
Our Tags have expired and no one at this place is professional enough to get us our tags or respond to the messages!Pitiful customer service!

  Alexander NH
9 years ago
Worst mistake EVER buying a car from these people. At first I thought it was just paperwork they kept messing up, but VERY soon it was the car. Windows wouldn't go up or down, sunroof didn't work, brakes went; now the complete front steering and struts. They had a 'carfax' Don't know where the heck they got that. Do NOT do business with them.. You'll have ridiculously high car payments for a piece of junk. They do not seem to be honest.... Needs negative stars. I should not have believed them

  Lauren G
8 years ago
The man named Alex that works there or owns the place is a liar, and manipulator. He had me believing he was an independent seller. I am from VA, and he knew this. I drove 2 hours to see a car I fell in love with, then he tells me it's a salvaged title!!!! Tells me it's so easy to get a "rebuilt title" (which it is NOT) and told me insurance wouldn't be an issue, I called my insurance company, they told me they would NOT insure it. That no company would let me put full coverage on. He lied continually to me and my friend. He is very sneaky and a liar. I would NEVER RECOMMEND ANYONE TO BUY FROM HERE!!!!

  Jessie Miller
9 years ago
I wish I could give LESS than one star. These people a lying, thieving, manipulative con artists. The car I bought was a glorified piece of junk! In the first 2 weeks, it broke down THREE times and the staff there kept shrugging me off....absolutely no help. They're rude, unintelligible and condescending. The office space is disgusting, the lot itself it filthy and car shop is also dirty and cluttered with junk. This is BY FAR the worst "dealership" I've ever been to. DON"T GO THERE!!!!

  Osmiy Ofiicial
a year ago
If you are looking for someone to help you with your car at DMV area i can sure you, you can't find service better than this. Guys help me a lot with my car that no one couldn't bring back to life. Thanks a lot.

  Dimenico Mendez
7 years ago
Alex is just an employee who doesn't appreciate a good workforce position. The dealership is great because the owner is a great guy! He's fair and honest, unfortunately he's out-of-the-country a lot.

  Doug Bartholomew
7 years ago
STAY AWAY! Posted a car on Craigslist with a "clean" title, told me everything was fine. Wouldn't give me the VIN, so when I saw it in person I snapped a photo. Carfax showed it was a Flood title bought from a Salvage Auction.

  carlos catania
a year ago
Deven the sales person was amazing. I felt comfortable no games I got the car that I wanted and he made it a very smooth process. Thanks again

  Yurii Hohots
a year ago
Just got my car from this shop. very fast and responsible staff. Highly recommend.P.S. Stefan thanks for everything - you are rock.

  Jarret Stone
8 years ago
They posted a vehicle on craigslist indicating clean title with no accidents. Called and they verified no accident or history of damage. I pulled the carfax and it was a total loss due to flood and was a rebuilt title.

  rauf rana
a year ago
Very friendly good price no extra chargeI bought one car I pay half payment first and second half I pay them 90 daysThanks

  Noel Cruz Lantigua
a year ago
Devven My Man Did His Thing Easy Smooth transaction Definitely Recommend

  Danil Nedashkovskii
a year ago
Great Dealer! Real professional! Thanks to their Mechenick Steve!!

  Myo Arkar
6 years ago
They don't pick up their phone and the times and date on their website are not right. Is not like I don't like them is just I never got to meet with them even if I did want to buy the car

  Nellie Desormeaux
8 years ago
Graet Experience ,customer service was great ,very stress free atmosphere and my sales person was very patient and informative I love my car ,I would recommend them

  Akisha Threatt
7 years ago
Fake 5 star review submitted by a saleman's babymother/live-in girlfriend. And she can't spell. Hilarious.

  Thomas O connar
2 years ago
I got a really nice car and it was so cheapThanks everyone special Steve

  Theodore Ngassa
7 years ago
Good prices and very good service but a little more transparency is required

  Mechanic Mode
a year ago
Good place to buy a cheap car