Toyota of Bowie Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zita
a week ago
"I had a fantastic experience with the service department at Toyota of Bowie, particularly with Antonio. Every time I visit, I receive five-star service. Recently, my vehicle required spark plug replacement, as well as front and rear brake repairs, which took a couple of days. During this time, I was provided with a rental car, which was a great convenience. When I received my vehicle back, the brakes were working perfectly, and I trust that all other identified issues were fixed as well. Thanks to Antonio's professionalism and expertise, I will continue to bring my car to Toyota of Bowie for all future service needs."

  usman munawer
2 months ago
They break my windshield and then told me go for insurance claim. Crack was not there when i left my car with them. They noticed each and every small scratch on my car before taking that car to service area and mentioned it in walk around inspection paper. But according to them they missed that very very visible crack even though it was right next to vin number. Because that crack was also not mentioned on that walk around inspection paper. After that whole team tried their best to prove that crack was there before vehicle came for service. When i ask for video recordings of service area where they serviced my car , they said no cameras in that area.

  Monica Brown
9 months ago
Excellent service! We just dropped off my Moms car for tire service, and all the technicians were helpful; approached my Mom as soon as she pulled up. The tech who worked with her a couple of months ago remembered her and jumped right in to help! Great customer service is what it's about! We were told it'd be ready approx 430pm. And based on the experience so far, I believe it.

  Queen
10 months ago
I was greeted by Elizabeth who prepped me for Service sales rep, Chuck, who has excellent customer service skills and is attentive and informative. He walked me through the entire process and when he had a meeting he ensured I had a point of contact, Antonio, who was just as helpful. RRR had a shuttle take me to the local town center for lunch while I waited. Overall, it was a great experience from everyone that assisted me.

  Carlos Bright
9 months ago
I have been a consumer at Toyota of Bowie for over 20 years. I do think their recent prices can be a bit too high, I assume due to inflation. I recently had my 2017 Toyota Camry SE serviced on July 13, 2023 and the price was $993.36. My Service Consultant, Lewis Grimes has excellent social skills. I only feel comfortable taking my vehicle to Toyota of Bowie to get serviced. Whenever I had any concern regarding my vehicle, Rose M. Bayat, Director of Customer Retention assisted. My overall experiences over the years at Toyota of Bowie has been excellent.Charles E. BrightToyota of Bowie ConsumerWashington, D.C.

  Branddon Alston
4 months ago
They always get the job done and generally for a fair price. One of the few dealer service centers I trust.

  Madanlal Bishwokarma
a year ago
We had a great experience at Toyota of Bowie. Fayyaz (our salesperson) kept us informed about our car over the weeks as it was being built. He was professional, and courteous and made us feel welcome at the dealership. He explained all the ins and outs of our new car clearly and informatively. He was very patient with me (as I am not very computer savvy!) To be honest, we had first gone to another Toyota dealer closer to home and were not happy with the atmosphere there. So the trip to Toyota Bowie was well worth the time and effort to buy our new car from them. We would highly recommend our Salesperson Mr. Khan at this dealership.

  Uzoma Ozuzu
10 months ago
Excellent customer service and always timely mannered.I also recommend Chima Joe!If u want a 1st class customer service, go to Chima Joe's office.He will definitely make you smile

  Bobby Singfield 2
10 months ago
I had a lengthy repair. Dan Cookson is who I worked with and he kept me in the loop the whole time. They were out of loaner cars at first, but he called me and got me into one as soon as it came in. The service was great, I highly recommend.

  Mikel A Walker Sr
9 months ago
I have been coming to Toyota for a while. For the most part, the service has been good.However, I do think that they can be a bit high in price. But my overall all experiences have been okay.

  Kim Nettles
9 months ago
Daniel Korode is a great Service Advisor! He had me in and out in just one hour! We was professional, courteous, knowledgeable and friendly! Thanks Daniel!

  leon brittain
a year ago
I can't say enough about the EXCELLENT service experienced because of the qualified professionalism exhibited by Mr. Ryan Gregory. He took time to thoroughly explain and correct a previous problem thus keeping me as a long time loyal customer. Communication is key and he demonstrates all the qualities needed in a great service manager.

  Julius Oni
a year ago
I went to fix the vibrations on the front end of my car. I was forced to pay $811 for something entirely different and left with the same problems for which I went. It was a most painful experience.I pray they don't do it to the wrong person. This isn't putting customers first, but rip off. It was very disappointing and painful to say the least.

  Matthew Jones
2 years ago
The employees are friendly when you get one. When I took my car there I had to stand there and wait while the employees just kept walking past me. Finally I was able to walk over to one and ask him who should I talk to. At that time and at that time only did he direct me to the correct person. It would be so nice if you had someone to come to you and ask, "May I help you?" It's called good customer service.

  Abdulai Bah (ibenzawla)
a year ago
My favorite dealership in the area. This time I went to diagnose and fix an issue with my car. The mechanic took his time to diagnose the problem. Moat times some car mechanics would give you all kinds of useless suggestions which end up costing you a lot more. I agreed for them to fix the issue and it's been a days now and my car is running like new again. BTW they have a complimentary car inspection to see if there is anything wrong with the car. Very useful. I was able to know the current condition of my car that way I prepare myself ahead of time. Highly recommended.

  Ayoola Adeyefa
2 months ago
They are highly professional, humble, and timely.

  Martha Roderick
2 years ago
I was very pleased with their service. They were my first choice after someone hit my car. They repaired my car and returned it clean inside and out. Torrie gave great customer service and was friendly with my children, she even put my license plate on when I picked up my car.

  Mr. H
2 years ago
Terrible service. Took my car in at 9:30am and it took until 1:34pm before my car was checked into the service center and I received a call on what my quote would be for the inspection of my vehicle. I ended up not getting my car serviced because of the extended waittime since at 1:34pm nothing was done to my vehicle and I would have to wait even longer for the actual service. If they were short staffed they should have informed me at the beginning. I would have rescheduled for another day. I scheduled my appointment in advance for a reason. First and last time here. I've been to better Toyota service dealerships.UPDATE:After I wrote my review the manager communicated out to me and went above and beyond to makeup for my past experience. My new score is a 4 out of 5. The manager was a kind person and communicated well with me throughout the process.Service: General repairs & maintenance

  Phototracks By Mickie Hill
a year ago
Bowie Toyota gave awesome customer service as usual. I am so happy to have found this dealership. I have been doing business with them for years, and plan to be with them for years to come.

  Cheri
a year ago
There were no signs to indicate that I had parked at the wrong entrance and walked through the wrong door. The mechanic that saw me when about his business which at the time made sense but now, what a jerk lol. Then I stood at a desk waiting to be helped. Apparently this was a waiting room. Called the number listed, no answer. When I further explored the building I understood that I came in the wrong way. Not their fault but signs would be helpful.

  Gladys Williams
9 months ago
Toyota of Bowie was great, I took my Toyota Highlander there for the regular maintenance service, and my advisor (Jose Perez) was wonderful and professional

  Mrs. Chong Won Kwak
7 months ago
I am Mrs.Chong Won Kwak & today is 1/21/2020. It has been many years ago in 2004-2005 year that I lived near this Toyota of Bowie Maryland service center and took my Toyota Sienna minivan 2004 year style that was new and their service was terrible. I waited for hours with my young children who were very young at that time. It was difficult by myself with two young sons in apartment and taking my minivan to have maintenance service and repair that they keep telling me they fixed but did not. I paid much but not any service because the customers do not see the employees/automobile technicians servicing peoples automobiles in their service garage/work areas. In own country and to good citizens and it does not matter, female or male or age because it happens to whoever they target to bully. And it is not just in this Toyota building. I am thankful to be alright and not hurt in my minivan, but these ways needs to stop. And the retaliations when speaking up is wrong because all people need others to help speak up or notify these wrong ways to us and others who get these problems, too. It is not the Toyota company, but the non oriental employees here in United States of America.

  Wendy W
2 years ago
My old toy had what appeared as a minor problem. Well, turned out it was major not minor. Parts had to be ordered and car retained longer than expected. I was offered a loner or rental, but both fell through. The very nice shuttle driver who likes old school soul & jazz, David, I believe is his name, took me to my destination that Friday morning. My service advisor, Mr John L. & his Saturday service mgr were fair and did their best to make up for my inconvenience. I will return again to this location for major work best done at a dealer or certified Toyota repair site.

  Ashleigh Gough
3 years ago
Scheduling person scheduled me for the wrong time and lacks basic customer service skills. Came in for a simple brake check but took over an hour. The technician I requested (Muhammad) didn t work on my car at all so I m not confident that they were even Inspected. Definitely will not be going back to this location again. Don t waste your time

  Andria Lopez
a year ago
Chima Joe is a wonderful person to buy a car from! He was very kind, respectful, and a funny individual. He made the car buying experience very easy would highly recommend his service.

  Ali Jabbar
8 months ago
Great team, loved everyone very friendly and respectful, Eric, Ray and Lauren are the best.

  Deson Hall
3 years ago
I don't usually give a business a five but in this case their customer service was extraordinary. I came in early in the morning and it was booked I mentioned that all I needed was a wheel alignment and they fit me in they were extremely courteous in terms of giving me a ride home and also picking me up I would suggest if you have a Toyota car to go to them

  Shawnita White
2 years ago
I received thee best customer service from Mr. Antonio Funderburk. Most of the staff members I crossed paths with were very friendly and pleasant. I will be making Toyota of Bowie my dealership of choice.

  John Myrick
2 years ago
Scheduled 10K service and a Maryland State Inspection online with Toyota of Bowie for today (09/18/2021). After we arrived for our appointment, we were informed that they could not conduct the MD State Inspection, as their Certified Inspector had left for the day. 40 mile round trip wasted for nothing. They offered to reschedule - as if our time was not of any value. I told them that they have lost us as customers and that we would have our vehicle serviced and inspected at another DC area Toyota dealership. Very unprofessional and very poor customer service.

  Stephanie Abraham-Middleton
a year ago
Danica is wonderful. The entire team is professional and courteous. Excellent customer service.