Jim Coleman Infiniti

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Phil Rea
a week ago
Had a horrible experience with another infinity dealer. When I went to Coleman I walked in with 2 weeks of built up frustration. They were awesome, I left with my new car super happy. I ve owned 56 cars & never had a worse experience with other dealer. Experience with Coleman good as I ever had

  Alexis
3 weeks ago
I had the best experience from the service team. Upon entry I was warmly greeted by everyone and was attended to very quickly. My advisor was Enrique and he made my experience there seamless. He was very kind, patient and informative. His communication with breaking everything down to me 10/10. Though this location is not the closest location to me for service, I will be bringing my vehicle here for all future services simply based on the customer service received. Every service department needs an Enrique

  Danah Hernandez
3 weeks ago
This is the first time that I purchased a vehicle online and not going to the dealership. I was impressed with the service. Added bonus was the vehicle being delivered to me. That was a game changer. No more spending all day in the dealership. The staff at Jim Coleman did an excellent job.

  Sheila McNeil
4 months ago
I purchased my first Infiniti in 2007. I was referred to Samantha and from our first handshake and warm smile to our last handshake and me pulling her in for a hug after I purchased my QX50, I couldn't have felt more comfortable than with her. She consistently listened to my wants, needs and deal breakers to locate the perfect vehicle for me near/at my price point. No hard sell even though she knew I was considering other makes. Sam also has the patience of "Job" since I kept flip flopping on what I wanted to do. Samantha kept me aprised of the availability of the QX50 i wanted, the upcoming Black Friday incentives and that "MY CAR" was still available.Her friendly, low-key, no pressure professionalism was a welcomed surprise during this stressful time for me. Great customer service unfortunately is hard to come by these days but she has it 10 fold. Thank Sam for being you, checking on me the following day and baking the cookies!!

  G.S. Presslaff
a week ago
I had a very pleasant and fair experience finding my new Infiniti QX50 at Jim Coleman's dealership.My salesman and finance manager were very thorough and explained everything during the process.

  Lance Gross
4 months ago
I can't express enough gratitude for the exceptional service I received from Samantha during the process of purchasing my new vehicle.She went above and beyond to ensure that I found the perfect car for my needs. She patiently answered all of my questions, addressed my concerns, and provided invaluable insights into the various options available.What stood out the most was Samantha s genuine care and dedication. It wasn't just about making a sale; it was about finding the right fit for me. She took the time to understand my preferences and budget, making the entire experience not only easy but enjoyable.When it came to negotiations and paperwork, Samantha remained transparent and worked diligently to secure a deal that I was comfortable with. Her professionalism and commitment to customer satisfaction were truly commendable.I couldn't be happier with my new vehicle. I wholeheartedly recommend Samantha. Thank you.

  Marily S
3 months ago
I had the best experience. From my first phone call to ask about the SUV, I was interested and when I left with my new SUV. The staff nicely greeted me. DJ was so friendly and kept me updated the whole time, as well as Gerard. I finished my final purchase with Keila, and she was a delight. I can't say enough what a great experience I had from the beginning to the end. I will return to Jim Coleman Infinity just for the fantastic customer service experience and how friendly the staff was with me from the beginning to the end. And that s hard to find, and of course, I m in love with my 2020 QX60. Next, I will bring my 19-year-old here to purchase his first infinity. If you re looking for a great experience on purchasing a car, this is where it s at.

  eric franklin
5 months ago
I ve been going to Jim Coleman Infiniti with my Q70 for about 2 years now and might I say, if you want good customer service and a good team, this is the place to go! Ask for Ryan when you get there, he s great! He always takes care of business, answers any questions I might have, makes sure I leave in a timely manner, and treats his customers with excellent service! To the team, you guys always work so hard, keep up the good work out there! To Ryan, you re great man! I d recommend you to anybody!

  Tesfahun Tizale
5 months ago
I had the pleasure of buying my new QX60 car with Samantha at the Infinity Car Dealer, and I couldn't be more satisfied with the exceptional service she provided. From the moment I stepped into the dealership to the final steps of the buying process, Samantha's expertise and dedication truly stood out.She patiently answered all my questions and guided me through the selection process, ensuring that I found the perfect vehicle that met my needs and preferences. Her genuine passion for cars and commitment to finding the right fit for her customers is unmistakable. Even after the purchase, she continued to provide invaluable assistance, addressing any concerns and helping me get the most out of my new car. Her dedication didn't stop at the sale; she made me feel like a valued customer.Thank you, Samantha, for your outstanding service!!!

  Victoria Roberts
a week ago
Enrique Diaz is s good service representative. He communicates well and ensures that I understand everything listed on a quote or service requirement before I leave the facility.

  Charles Riley
a week ago
Ernesto is the best of the best, he went above and beyond to explain to me about every situation about my vehicle. Broke it all down and just his customer service overall was impeccable.

  Walter McNeil
2 months ago
My experience at Jim Coleman Infiniti was horrible. The staff in the service department appeared to be extremely unorganized, barely greets the customer and does not inform customers when their vehicles are ready. This is the second time I ve encountered this type of service! Something must be done.

  Maria Piazza
2 months ago
I really feel pampered when I come to this top notch dealership and it s service department! Rian, my adviser truly cares about me as a customer. I think dealer s service departments have lost that personable touch these days but not Jim Coleman! We were so impressed at how they treated our Infiniti QX-60, that we came back and bought our second car with them! And this was all because we love their service department! Thanks Rian!

  Ryan Nau
5 months ago
I had brought my vehicle in to be estimated for some damages done to the front bumper and wheel well. Kevin Parry worked with me on cleaning off the affected area on my vehicle by hand, repositioning a front bumper sensor that was dislodged and placing a new clip inside my fender liner. He went above and beyond to be helpful. I am more than thankful. I'd give 7 stars if I could. Great guy, great character, thank you again Kevin!

  Kathleen Bartolomeo
5 months ago
I am so glad I went to Jim Coleman Infiniti in Bethesda a few days ago. Terry Greer was upfront with the numbers for buying a 2020 Nissan Leaf. He made it easy and explained features on the car. Kayla, the finance officer, was excellent as well. She worked hard giving me the best loan. I appreciate that the Jim Coleman Infiniti is a reputable dealer and hires good, knowledgable people.

  Mariia Priimak Photography
4 months ago
If you want to buy a car this place will do their best but if you came to buy out leased car they will push back you for days came to an appointment for a second time to refinance car and they not interested to deal with me if I not buying a car. They just willMake you wait and come again next time. Costumer service the worst . Sales Manager came to talk to explain why They making to wait so long and disappeared1 star placeGo and buy car else where and another brand

  Wargaret Cain
a month ago
Christopher, is a dedicated sale consultant he and the sales manager delivered exceptional service, ensuring a premium experience during the entire process of acquiring my Infiniti QX55.

  Haley Geiger
a year ago
I bought my first car here a couple weeks ago, and it was a far easier process and more positive experience than I ever expected! Both Kirk and Danielle were super friendly and helpful and made such a big, overwhelming decision a breeze. Thanks to them, I have a car I m absolutely in love with! Beyond happy with my experience with Jim Coleman Infiniti.

  Nick Brown
6 months ago
My wife and I had a great experience purchasing our brand new 2024 QX60 Autograph. Special thanks to salesman DJ for being professional, patient, and attentive. Also, special thanks to Kayla for working with us on the financing. Everyone stayed well after business hours on a Sunday to help us get the SUV we wanted. Strongly recommend Jim Coleman Infiniti!

  Alex C.
2 months ago
Mark jones and Enrique Diaz always make me feel like I m family when I come get work done. I ve known them for years and they always take care of me, honest and professional men. Thank you Jim Coleman Infiniti in Bethesda

  makeisha amarsingh
a year ago
It was a pleasure buying at Jim Coleman s infinity. Not only was the atmosphere warming and welcoming, but the people too!! Sebastian stayed on top of things from the moment I made my inquiry and assisted me all the way through my process. This was my very first car buying experience and I m happy to say it was a good one. Thank you again.

  Julianna Posey
2 months ago
From my grandmother: "Do you really want my feedback? To advise me that my son's car needed 4 new tires, when he had purchased two new ones in 2023. And, you want me to give you a positive review? I don't think so. I am almost 84 years old and I have owned vehicles {Ford, Chrysler, and my Mini that is almost 9 years old} for over 60 of those years. I have Never had any service department try to scam me. For Shame!"

  R. Bell
4 months ago
Great experience and an even greater saleswoman. Sam removed all of the obstacles and made sure that I was a satisfied buyer. Don't think I'll have to buy another car any time soon but I will definately recommend the dealer and the Saleswoman. Thanks Sam.

  Richard Modzelewski
6 months ago
Samantha was a very helpful salesperson and easy to deal with. I'm happy with the deal we made. I would recommend buying a car with Jim Coleman to any of my family and friends. Thanks again!

  Donna Price
a month ago
I had a very positive experience buying a used car at Jim Coleman in Bethesda with Terry Greer. Terry made my buying experience a positive one.

  Julio Flores
2 months ago
It has been 6 months, and I'm still waiting to get the copy of the car keys as they promised when I bought the car. Be aware of the poor management of this facility. Your employees know about the issue, but they don't really care because the facility fired the previous workers.

  Afshin Attar
5 months ago
Milad and Samantha are both extremely professional and knowledgeable. It was a pleasure doing business with them. Milad went to high extends to assure my satisfaction and to find me the car with the specs and details the I wanted. Will definitely go back to them for my next car. Absolutely recommended.

  Elliott Jones
9 months ago
I've been an Infiniti customer for many years. I recently visited Jim Coleman in Bethesda and was introduced to salesman DJ and had a great experience. I'd give him 10 stars if I could as he's a genuine person whose sole goal is customer satisfaction. He is detail oriented, informative, engaging, and most importantly doesn't push customers to make a decision (on the spot), which has been my experience with car dealers at other dealerships. He wants to understand what you want/need and takes every opportunity to meet your needs. If you're considering an Infiniti I highly recommend speaking with DJ.

  ebony chapman
2 months ago
My recent experience at jim coleman was great an it was a Saturday so I was in an out they also kept me informed by text message when my vehicle was ready

  Judith Hewitt
5 months ago
As always my experience at Coleman's is welcoming and professional. The staff is attentive and punctual and wants to make sure I am completely satisfied...I am.