Precision Tune Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pat S
5 months ago
his auto repair shop is incredibly efficient, professional, and offers exceptional customer service. The mechanics are highly trusted and knowledgeable. Beyond fixing car issues and conducting test drives upon completion, Dele and his team educate customers to prevent larger problems and offer valuable tips. As a woman, I feel much more confident and empowered, understanding signs and what to look for in car maintenance.

  Dezhan Makel
7 months ago
PLEASE READ CAREFULLY!!! 1st Amendment is freedom of speech. I was told to take down my original post down before they would pay for what they messed up.Originally, I went to this location to get my radiator fixed b/c the car was over heating. Informed the "owner" that if he contacts the warranty company they will pay for the issues, I will pay the deposit and we will be good. They put the radiator in and messed up the AC. Fixed the AC and the transmission starts acting up. They then told me, I would have to see the people who put the transmission in about the issue. The transmission is new and only 6 months old max. Take the car to them, who informed me there was no transmission fluid due to whoever put the radiator in left something loose. After 3 days of calling everyone on precision website and 2 locations(Who were claiming they were reaching out also). Returned a call and stated they would NOT pay for anything and its not their fault. So, I was stuck with a $544 bill . I had to reach out to Repair Pal who stepped in contacted all parties and let this "owner" know this issue was due to lack of resolution on their part. Repair Pal was willing to pay for half if precision paid for the rest. The "owner" then told Repair Pal they would only pay for the half if I TOOK MY ORIGINAL REVIEW DOWN AND NEVER WENT TO ANOTHER PRECISION EVER! I had to wait 4 hours for an oil change at a different location(Liberty Rd. Randallstown, MD) so I wasn't hurt about that at all. I took it down that morning but still took Precision 2 days to pay for their half. Not to mention the AC went out again after the transmission was fixed.Now I know you all read these I will follow your wishes to NEVER EVER EVER!!!! Go to another Precision as long as my family has my last name. This was a truly horrible experience and HQ wasn't even willing to listen to my complaint or look into this before they called and said its on you. (I still have the voicemail, also) While at this location they didn't even have oil to do oil changes. And would get smart with customers who walked in. Asked the customer, "Do you have oil because we don't". Please apply for a course in customer service, hospitality, mechanics and business.

  SYLVIA MUKUNG
4 years ago
Was there a few minutes ago!! The old guy at the front desk was infuriating!!! The lack of customer service was astounding. Simply asking questions about tires was met with the most demeaning and dismissive replies. I would not advise anyone going there for service! I quickly took my business next door to Perfect Auto and Body and Luis was kind and helpful!

  Vixit Thamboun
a year ago
Love the fact that the owner Dele was patient, listening, and assisting with the process. Also was willing to wait after hours for a bit to have the vehicle there ready for the next working day. Diagnostics was very detailed with full straight forward explanation for my understanding which also gave me knowledge and confidence of how my car functions & what they are talking about. 40+ years' experience from the head mechanic Landis, also straight forward as well. Dele the owner is genuinely sincere individual. Dele & Landis came with options in case I wasn't sure of what I can afford and helped with the pricing as well. Loved the fact they let me test drive after the work they did. I am grateful and will become a regular. Earned my trust.Service: Brakes

  Bryan Garcia
2 months ago
Good people working at Precision. Dele has taken care of my fleet vehicles.

  Brittany Holman
a year ago
I just want to give a shout out to one of the repair guys, Elliott, who helped me pass the MD state inspection after my car initially failed due to damage to my bumper that would have cost me $400 and needed to be fixed in order to pass per the initial report. I brought my car back in this morning, 2 weeks after the initial inspection, to get the repairs done and after Elliott took another look at my car, he decided that the damage was minimal enough to be covered with corrective tape and that he d talk to the inspector to go ahead and pass the inspection. I really appreciate it especially with inflation hiking prices up so I highly recommend seeing this guy if you need your car looked at to determine necessary vs. unnecessary repairs. Thank you Elliott!Service: Vehicle safety inspection

  Jonay Harris
2 years ago
I had to delete my review and redo it after my second visit. My first visit was a simple fix and was very informative so I gave it 5 stars. This second visit was the polar opposite. At the end of the last visit I asked the price for a transmission fluid change for which I was told $140. I went to go get the fluid and gas door latch (which I also needed) from the dealer and brought them here to done. I assumed the transmission fluid change would be cheaper since I got the fluid myself and the gas door latch change should only take about 10 minutes so I was expecting a reasonable price but I was still charged $235. Even if the $140 est was just labor charges for the transmission service the latch change should not have cost no $95. Especially when my first visit was a o2 sensor change and it only cost me $55. O2 sensor and the gas latch are super similar to replace too. Just unplug, unscrew, swap, and reconnect for both replacements. Then I get home and feel the need to test the gas latch and, low and behold, the latch is backwards so it wouldn't close back after I opened it. I ended up fixing their mistake myself and I will not be returning since something so simple was done incorrectly. I'll run now before it's something more expensive that they possibly damage.

  Danielle Spencer
a year ago
Update: I came back for another service to get my brakes done. I was in and out without a problem. The mechanics are knowledgeable and professional. If there is a service that they don t provide they have great recommendations for shops near by. This is a great auto service shop. 10 out of 10 recommend.Service: BrakesService: Brakes

  Marilyn Dimas
4 months ago
Very good work, honored my coupon and treated me well.

  Chesapeake Crematory
a year ago
Dele, the manager, is a great guy. Very easy to work with Precision Tune in Beltsville. Repairs were quick and inexpensive. Job was done correctly and they even returned one of the vehicles to the shop for us! What more can a customer ask for or expect? I genuinely trust these guys with my vehicles. That alone speaks volumes to the great job they do. THANK YOU!

  Ezekiel Acton
3 years ago
They are a great bunch of guys. Very personable. The first time I went, they solved my issue and didn t even charge! It felt like they just wanted to help out a friend. The second time, they solved an issue I had, they were very transparent about what they were doing, gave me every option available and even just topped off my antifreeze because they had some on hand no charge. Good guys!Services: Transmission, General repairs & maintenance, Engine repair, Oil change

  Laurice M.
a year ago
I highly recommend this location for any repairs or maintenance you may need for your car. I worked with Landy and he was very honest, courteous, helpful, and truly cares about his work/craft. His advice helped greatly and saved me money in the long-term. I will be a long-time customer and will refer others to this location. Many thanks, Landy and the Precision Auto Tune//Beltsville team!

  Ronald Padron
5 years ago
This has been my go-to spot for car maintenance since I moved to MD in 2012. In the last year the quality of service has gotten substantially worse. I used to be able to bring my car in on a Friday afternoon to leave overnight and pick up Saturday before closing for an oil change. The last time I tried that I was told they couldn't accommodate because they were booked with appointments, which I'm totally fine with. I was told to call ahead next time to make an appointment.When I tried to do so, I was rudely told that I couldn't make an appointment for an oil change I just need to come in and wait. So I've just been going to Jiffy Lube since, assuming I would rely on Precision for other car maintenance needs.Apparently not.I'm trying to get my car serviced before travelling for the holidays and attempted to book an appointment online. The system is not every intuitive, and instead of selecting an open date/time I was prompted to leave days/times that would work for me. I assumed this means someone would contact me at one of the phone numbers I listed to schedule an appointment. It's been over a week an no one has contacted me. When I attempt to call I'm unable to get a hold of anyone.I'd really like to not go through the hassle of finding another shop, since I've had great service on two cars over the last six years, but the customer service aspect has completely bottomed out now. It's a real disappointment.

  Corinne Haley
3 years ago
I usually don't leave bad reviews because I am not the type to complain about every little thing, however this is necessary. As a potential customer, I called about a week ago and scheduled a state inspection with this shop. I gave my name and phone number and was told that I probably will not be able to wait for my vehicle inside because of coronavirus restrictions. I drove approx 70 miles to get to this shop for my 1pm appointment to then be told that they couldn't do the inspection because it was raining. I had and appointment, and no one from this shop had BOTHERED to call me before the time of my appointment to tell about this. I've gotten several vehicle inspections done in my lifetime and was not aware of this rule. The 2 people at the desk acted like it was not a problem that I was inconvenienced and didn't take responsibility for it. I will never recommend this shop to anyone because one of the rules of working with the public is to have good customer service. That concept was LOST on those people.

  Rebecca Jackson
9 months ago
The wait was minimal which was not a problem since I was a walk in and had not made an appointment.The staff was friendly, courteous, and efficient.I will definitely be going back.

  Jose Miranda
6 years ago
Update: I finally got my service done and the actual service and its speed was pretty good which is why I am changing my review from one star to three. There was also a different person in the front desk and he was much friendlier and provided better customer service. I would not want to go again when the first person was working.Came here last Saturday for an oil change and they were busy so I made an appointment. He gave me an appointment for 11am today, Thursday, thanksgiving. I said fine, I didn t want to since it s thanksgiving but I wanted to get my oil change done. I get here at 11 and the place is CLOSED! Why on earth would you make an appointment on thanksgiving, and not open?!?! I can t even rate the services yet because the customer service has been atrocious. I only came because I have a groupon that I don t want to go to waste. But this is preposterous.

  Ayo Akindana
a year ago
Great experience and wonderful service. Didn t just fix but explained how to improve and maintain my vehicle. 5 - star recommendation!Services: General repairs & maintenance, Auto engine tuning, Tire rotations, Transmission replacement, Transmission repair, Brakes, Auto emissions testing, Battery, Oil changeServices: General repairs & maintenance, Auto engine tuning, Tire rotations, Transmission replacement, Transmission repair, Brakes, Auto emissions testing, Battery, Oil change

  D.B.F M.
3 years ago
I took my Equinox to P-Tune for a new Catalytic converter months after I bought it used (2019); and recently needed repair of an engine injector pump (not covered by warranty), and needed a new differential (warranty covered this). I have to say- my ride feels so different now- and I am glad I used P-Tune again. I received daily updates when able, great communication regarding my warranty and any out of pocket fees. Randy and Jeff were nice, and personable!! I'll be using them again for other recommended repairs for sure!!Service: General repairs & maintenance

  Joshlyn Guzman
3 years ago
originally went here off of a groupon for an alignment including windshield wipers. was charged extra, which was not included in the fine print of the groupon. I was then told i could not be serviced due to time concerns however was then serviced, seemed redundant. I then asked for a quote for front and rear rotor replacement along with rear break pads and was quoted in the $500 price range. i was told if i brought the parts, it would be around $300. i purchased all the parts needed and had to wait days for an appointment. the front desk man told me to come in a certain day then i came in and he made me make another appointment. when i finally arrived to my appointment, i was charged $450 for the services which was completely misleading. after i paid i asked how AGAIN how much it would have been if i didn t purchase the parts and he said $600 and that they get their parts from are top quality but proceeded to say he didn t even have the tools needed for my car then said he paid $200 for it but i feel as if it s up to the business and i don t know why that information was shared with me. i spoke with the same person both times so there was no miscommunication. he was slow and unprofessional asking me personal questions and misleading. The work done was subpar and timely. i dropped my car off at 9am and received it at 2pm. I m a female and this is my first car so i did not know what i was doing but i won t be returning and i don t recommend. i spoke to another mechanic and he agreed that this was all excessive and unprofessional. Save yourself time/money and DONT go there. edit: the windshield wipers weren t even put on.Services: General repairs & maintenance, Wheel alignment

  Karen C
a year ago
I purchased my own parts and brought them in. But the staff were so kind and informative. I feel like I got honest work. I would definitely return and recommend this shop to others. I purchased my own parts and brought them in. But the staff were so kind and informative. I feel like I got honest work. I would definitely return and recommend this shop to others.

  Ayanna A
8 years ago
Ive been here before and wasn't impressed with the customer service, but I went there last week, Feb 3rd, 2016 and there I met Rob. Awesome customer service, funny, attentive and I can see he keeps team moral up! I then met Adam, handsome technician who did the work on my car, was really nice and explained a couple of additional thing I may want to get done on my next oil change. Over all it was a wonderful experience, way better than before

  P T
4 years ago
Awesome. I learned about the shop through my Carmax plan. They are rated highly because they truly deserve it. I called with little notice and luckily they we able to fit my repair in amongst their other business. They diagnosed and repaired my failing water pump in two days. If you know your vehicles , replacing a water pump involves removing the timing belt as well. It is a bit of work. They did it and threw in a tune up as well. Thanks to the manager and his crew. Two days later everything is going good . No signs of any issues.

  Lisa Williams
6 years ago
I'd give no stars. Went in to get the brakes done. Found a coupon online for 69.99 brake service, with no stipulations on the coupon. Just 69.99 per axel. Guy at the desk proceeds to tell me it's 140 for my 98 Jeep Cherokee, without even looking at it because it needs ceramic brakes... No No it doesn't. We left and took the jeep to our normal repair folks. I'm all in for a deal. But not for a rip off. Honor your coupons or don't circulate them. They didn't appear busy at all so that makes complete sense.

  Shorforaj Rajib
6 years ago
I go here because I get Groupon codes. I don't think they do a great job. The oil change is fine, but they never top of other fluids like they are supposed to. One time I told them why it wasn't done, guy said they had run out of the windshield washer fluid. I don't trust them ever.

  Joe Briggs
8 years ago
They have taken care of both my vehicles and I now have a new auto shop for my references. First they gave me an accurate analysis of a problem that the dealership said would be a major expense. For almost a tenth of the price the dealer would have inaccurately charged, they correctly diagnosed the issue and fixed the problems. The customer service was top notch and the prices were spot on! I highly recommend their services.JDB

  HG Family
4 years ago
Untrustworthy. I went to them for thermostat car issue. First they told me diagnosis is free and they will give estimate in 1 hour. It took 6 hours ( not diagnosing but waiting) then they charge me for diagnosis around $60. Estimate is about $1000 for replacing electronic box etc. I went to other mechanic and he fixed it in $200 because there is no issue with the electronics and there was a loose wire inside. The precision auto person know about it that there is loose wire only but made it up to charge more.. not reliable.. I never went back ... I am amazed to see other 5 star reviews abd doubt if these are real one..

  Joey Sierzega
7 years ago
I can't speak for the work but customer service was pretty bad. My car broke down late on a Wednesday evening. They told me they wouldn't be able to look at it until the next day which was fine, I could see they were busy. After they looked at it the next day they told me the clutch needed to be replaced and they would have it done Tuesday or Wednesday the next week. They also told me they would call me that Monday with an update. Fast forward to Monday, I wait til about an hour before their closing time and still no call. I decide to call them. They said they just received the parts but will still have it done Tuesday or Wednesday. I don't hear from them all day Tuesday and again Wednesday up to almost closing. I call them again and they then tell me that one of the mechanics didn't come in due to illness and they were looking to have it done Thursday evening. I had to be back to New Jersey by 6pm and asked to have it done by 3pm. They called 2pm on the Thursday, for personal reasons I couldn't get in until 4 pm to get the car. As soon as I walk in the guy gives me attitude about having the car done by 3pm. I just feel like they would benefit by having a receptionist to keep customers updated. I had to call for every update. Which was difficult for me since I don't live in the area and was looking to get back to jersey. I would have been upset with the car needing til Thursday to be done. But would have been more accepting with a phone call instead of having to call to find out for myself.

  Jacob Himmersmith
7 years ago
Never going there again. I went in for an oil change. I guess I look naive because they told me some long story about how my steering rod was broken and how they would give me the best deal to fix it. Their faces fell when I told them I'd have to get a second opinion.Six months later, my steering arm has never garnered any complaints from the dealer or any other auto shop for that matter.Thanks for trying to scam me out of $500+ dollars, guys. Awesome service.

  Mamadou Diallo
3 years ago
Horrible customer service and bad serviceI always used to take my Nissan altima there for oil change and break check and i was always satisfied with the work done but never the customer service.. i used groupon and their own coupons for the oil change, maybe that's why they were rude to me..anyway i recently took a car my friend let me use after our Nissan was totaled for an oil change. The car is Honda Civic 2007 Hybrid. I used their coupon. After they were done i paid for it (with added fees always and horrible customer service from front desk as usual) and left. Less than a week later i noticed the car leaking some liquid. i take it to the closest shop near me and i am told the leak comes from the oil pan bolt not tightening, they suspect the threads on the oil pan are done for...So basically i have to change the oil pan which will cost around 700$ including labor.I am like Okay. its a borrowed car, i can't return it to my friend like that so i decide to have that shop fix it.. after they take the bolt out to drain the oil and remove the pan they find some type of silicone sealant on it. They tell me whoever did my oil change probably caused the problem by overtorquing the bolt or discovered it when trying to tighten the bolt after draining the oil but instead of telling me they used some type of sealant to stop the leak and let me go on my merry way only for the oil to eat through the sealant and start leaking a few days later.Since then i took the advice my wife gave me the first time she witnessed their customer service and took my business elsewhere.. i just liked the convenience of them being close to me.I just wish they had brought the leak to my attention.

  Shannon Whitehead
7 years ago
Went in to do a routine tune-up for 2011 Jeep Compass back in mid-July. I instructed the attendant when I checked in that my oil and oil filter had just been replaced in June with my routine service. I told him that he could go ahead and swap the oil if the mechanic saw fit and only if it was needed. When I came to pick up my vehicle check out, I was charged for an oil change and oil filter and now a month and half later, I come to find out that my oil was never changed even though I was charged for the service. Very disappoonting to say the least. $340 worth of services all in question now. Save yourself some trouble and go to a reputable mechanic.