ATEL RV Bus and Truck Service Center, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian Pawsat
6 months ago
So glad that I found Brian and his team at ATEL. They have been servicing my Mercedes sprinter diesel 3500 for over two years. They have been able to fix all the little things the dealership couldn t.They were very helpful in making sure that they submitted repair bills to my manufacturer for warranty items. It s so helpful to have a dealership that has a good relationship and is trusted by manufacturers.Once you meet Brian and his team, you will realize that you re in good hands. Their shop is immaculate and they work on everything from small RVs all the way up to rockstar buses. They are even selected by the state of Maryland to repair all of their equipment that they cannot do in house.Highly recommend.Services: Electrical, Battery

  Snap 180 Media
a year ago
What can I say about ATEL but they are the best! I own a small TV production company out of Wisconsin and have a fleet vehicle in the DC area. After working with the local dealership I found that I was not getting the customer service I should be getting. That's where ATEL and Brian came into play. He has done what a business owner would do for a customer. (TRUE CUSTOMER SERVICE) I can call him and bring either my ProMaster or Sprinter in and I know the right service will be done. They go over the van as if it was their own vehicle and do the right thing. They will tell you wha is wrong and what it needs. They are thorough and in my opinion the best in the business.I have a custom studio built into my vans and they will work on everything, where the auto dealerships will tell you they won't. I can not brag enough on how great ATEL is, and I can say I would not be in business unless I found them to work on my vans. They keep my vans/business going and in top notch condition so I can provide the best service for my clients.Thank you so much Brian and ATEL for everything you do for the Snap 180 Media vans and I will always bring my vehicles to you.ChrisOwnerSnap 180 MediaServices: Transmission, Air & cabin filter replacement, Exhaust, Tires, Auto engine diagnostic, Oil change

  AM
3 months ago
Brian and his team are fantastic. They are extremely thorough and attentive, and they handle problems that others cannot. When you arrive at their facility, you will see smaller RVs, buses, and extremely high end motorhomes. There is a reason why . . .they're great. I recommend them highly.

  Mark Bova
6 months ago
One of the most disappointing experiences I have ever had was dealing with this particular establishment. We entrusted them with our bus over four months ago, hoping to receive an estimate for repair and an evaluation of its value. Our intention was to see if purchase a new bus was a better option, if the cost of repairs exceed the bus's worth, which it did. Unfortunately, we received no communication from them for months, prompting our team to reach out and inquire about the status. To our surprise, we were presented with an invoice totaling $5,000 for repairs on the bus, which we never authorized. When I requested evidence of authorization for the repairs, they claimed it was unnecessary, as they had never received written consent for any work. Our team went to retrieve the bus, only to be told that no repairs had been made and that it was inoperable. Upon my arrival, they insisted that we also pay the invoice for another bus that belonged to a different school and had been sitting there for three years. Despite my attempts to explain that the bus was not ours, they were unwilling to listen. It seems that legal action may be necessary. I strongly advise you to steer clear of these dishonest individuals, and if, for any reason, you find yourself dealing with them, be prepared for them to take liberties with your vehicle without your consent.

  Mark Aldrich
3 years ago
Best RV repair place around, super honest, great people, bending over backwards for their customers giving them the kind of experience they deserve. Brian is very responsive, courteous, knowledgeable, and professional.

  Adam Kuhn
3 years ago
This is going to be a great review - but in the form of a long-ish story.Having rented an RV in the middle of 2020 to rescue my mother-in-law stuck in Florida, during the pandemic - it turned out to be a-better-than-expected-experience. Before I knew it, my wife was scouring Craigslist and RVTrader ready to convince me that we needed our own RV.Of course, I did not want to buy a used (or new) RV and of course, that had no bearing on the fact that I found myself buying a used 2002 Minnie Winnie from a lovely family from Alaska who had lived in it for the past year and a half and had found themselves on the eastern shore of Maryland ready to move to a boat full time.The unit was meticulously maintained and immaculately clean - with only 71K miles, even though it was 18 years old.Next was the task of state inspection and a thorough check up.My wife had been looking around and had come across ATELs - and initially spoke with Oscar, with whom she quickly built a rapport. We brought the RV in for the work required by the inspection company (Miller Automotive Service which was right around the block). They performed that work - we got the unit re-inspected at Miller (it passed) - and then brought it back to ATELs for additional work.During this time, we got to know the owner of ATELs - Brian - and it was pretty clear that we were all peas in a pod. He loves RVs and Trucks. He loves his team. He was fanatical about following safety protocols during the pandemic. And he enjoyed talking with us about everything under the sun - but especially to give us tips and tricks as we were brand new RV owners.Here s where I ll take a break and state the obvious - buying an RV whether new or used - is an expensive endeavor. An RV is like a boat, but with wheels. And boat jokingly stands for Break out another thousand. Our RV was 18 years old. It was nice and clean and drove nicely. But it still needed work. By the way - there s the Truck Part and there s the House Part. Each has their own systems and you need technicians who know how to find problems and then fix them.So - none of this was cheap - because when you have someone working on your RV that s been doing this for 10-15-20 years - you need to pay for that expertise.Our first trip was to take my Mother-in-law back to Florida for the winter. The RV drove beautifully. It s built on a Ford E450 chassis - and my understanding is that this is an excellent foundation. We had some newbie issues on the way down and I called Brian. Brian checked in with me continuously. We even did a Google Meet call on my phone - so I could point the camera at the issue and he could provide pointers. As someone in the IT Profession, I found it funny that I was on the receiving end of technical support instead of providing it. Brian would not rest until he was satisfied that we were good to go. And that sealed the deal.I highly recommend ATEL Bus and Truck Service Center because of the excellent service we received. I also encourage you to communicate with Brian and watch and manage your expenses. Some items need to be fixed right now. Some items, that aren t safety related, might be able to wait. Set and communicate your expectations and work with Brian - and he will work with you. You're going to need a place to bring your RV back to - year after year. If you have a good relationship with that place - it will work for everyone involved.

  Atlas Limo
7 months ago
Asked for a quote for the limousine paint job , Leah told me to fill up the form and send her a pic of limousine so she can write me a quote . I provided her with every things but she failed to send me any price quote .It's totally waiste if time to deal this RV paint shop .I would not recommend it to anyone it's not even a worth phone call. I highly recommend Holly Acres Rv and marine in Woodbridge, Va .

  Florence Harris (Muslimah Queen)
5 months ago
They have the best mechanics one is my absolute fav an did a great job on my motor home I recommend Donald Richardson(Donnie)!!! One of my far the best employees

  LucaThis
8 months ago
Brian knows RVs inside and out! Could not have found a more knowledgeable and committed person to troubleshoot and problem solve our RV (engine systems) problems that presented themselves on our road trip. How lucky we were to break down just two miles from ATEL!

  Wayne Fitts
9 months ago
Great work, very fast. You get what you pay for. 18 year old 40' class A RV drove away like it was new, and that was just following Oscar's guidance on what needed repaired and what really needed repaired.

  Ronald Collins
4 years ago
ATEL Bus & Truck Service Center provided my wife and I very good professional service. Brian Connolly and his team listen carefully to our requests and answered all of questions. Brian was honest and shared his insight and knowledge about our RV. We are first time buyers so he was helpful in explaining things about the RV that we didn t know about. It makes you feel good that Brian and his team are knowledgeable along with excellent customer service. Thank you so much. We will be using ATEL for any future service needs. So if you want to get honest feedback, go see Brian and his staff at ATEL Bus & Truck Service Center, Inc

  Daniele Ard
2 years ago
I purchased a 2019 coachmen 29ss brand new off the lot. Never owned a class A didn't know what to expect when driving it. I'm in tune with my vehicles - when something is wrong I notice and try to fix it or get it fixed. I thought the coach drove funny and needed alignment and balance. Dealer test drove it with me and told me this is how class A's drive.I got sick of it and took it to ATEL after having an extensive phone conversation with Brian. He explained all the issues he's seen on these coaches straight off the lot - bad wheel bearings, bad alignments, wheels unbalanced. At first I wondered if he was just upselling - but he took a long time out of his day to talk to me - on more than one occasion, about his experience in working on these coaches. I took (what I thought at the time) was a chance. I knew it was going to cost a lot but if it made the RV drive better and made it feel safer, it would be worth it.I'm so glad I did! It was night and day driving it after his shop worked on it. They had to fix wheel bearing issues, do a roadforce balance, rotate tires due to uneven wear (at only 7000 miles) and match them to the proper loaction, and do an alignment.Brian was awesome - very thorough, very knowledgeable, very helpful and empathetic. I'm glad I finally found a place I can take my RV to and get it worked on - completely. Many places seem to either do chassis, or appliances, or electrical, or plumbing or bodywork or some combination. ATEL does it all.I know it's not cheap and I know it may sound like he's being a salesman. I can tell you - I knew nothing about Brian or ATEL before using them except what the reviews stated and I'm so happy to know I can go somewhere that will fix the coach correctly.Services: Tires, Steering & suspension repair, Body & Trim

  Sarah Beer
a year ago
Brian and his team were amazing to work with and really came through to get us back on the road after we broke down while on a trip with our 5th wheel. This is an amazing family run business and they moved things around to get us in. The quality of work is 2nd to none, I wish they were closer to where we live as we would not get repairs done anywhere else!

  Keith Barto
3 years ago
Brian, Junior and team were just fantastic at getting our RV on the schedule last minute, working with us on our travel schedule, and getting our Thor ACE 27.2 handing better for the long journey back across the country. We had a front end alignment, two new front tires and added a steering stabilizer all of which made the coach easier to handle and gave us more confidence to drive it. I highly recommend Brian and the team at ATEL.Service: Steering & suspension repair

  Doug
a year ago
I bought a used 2016 Jayco motorhome on a Ford E-450 chassis "as is" and discovered a steering issue. I had to use both hands on the steering wheel and was constantly see-sawing to keep straight. I thought that a steering stabilizer was the fix. Brian Connally encouraged me to let ATEL diagnose the problem before spending money that might not solve the problem and be wasted. New shocks, tire balance and an alignment eliminated the problem. Just returned from an 1800 mile trip and could drive with one hand without effort except on the bumpy northern roads. I strongly recommend ATEL and Brian Connally. I have already scheduled a check up before a very long trip in August.Services: Tires, Steering & suspension repair, Electrical

  Mike Haskins
9 months ago
Brian is a flat out thief! Make him give you a written estimate each time for anything. Ripped me off for $3,000! I paid almost $5000 to get a starter replaced and 2 coach batteries. I will have to take to court. Trying to make payroll during pandemic by taking advantage of customers. Stay away If you can. Brian- pleez spare me any sarcastic response full of lies.Just wanted to say small claims court is coming - 3,600 over charge - pure labor and not a fault or defect on the other of this inflated labor- ALSO No estimate or verbal notice - just a blank check - rolling tab!! Consumer Protection Laws intended to protect US from sharks and unscrupulous vendors- I hope Maryland Attorney General takes a look at this Crook! Stay Away- You could be next!It s been a bit and Just wanted to say Brian is still a crook and scam artist. Need to file lawsuit to fight back. Consumer protection laws are designed to safeguard against bad business owners and their shady practices. Stay away!Update: Brian is still a thief - a liar - unethical businessman. His wife is hot and sweet as can be- does she know how her husband scams people?? I would advise you stay away from this business- until ownership changes

  Craig Murphy
4 years ago
Owner and staff are knowledgeable, and professional. We took our 45' Motor Coach to ATEL Bus & Truck with several complex issues, one of which we had heard through social media, required several owners to make two or three visits to the manufacturer before being resolved. Our coach was fixed correctly on the first visit. I cannot say enough good things about ATEL Bus & Truck.

  Beth Chuck
3 years ago
We were blessed to find ATEL during an emergency when the exhaust pipe pulled away from the muffler on a rental motorhome, during covid in PA when businesses were shutdown.! Brian answered the phone personally and made space for us. His crew spent 5 hrs fabricating parts for the repair and even gave us homemade banana nut bread for our trip home to SC. His team is amazing and I would give 10* if possible. Friend for life. Simply the best.

  Andy Lettau
3 years ago
On our way back from our annual fall camping trip last year we were involved in an accident with our rv. Brian and his staff answered the call and took our coach for repairs. COVID made it nearly impossible to get parts so the return took longer than anticipated for us but when we picked it up it looked like brand new. I appreciate their attention to detail on matching the paints and thorough inspection of our rv and would recommend them to anyone.Services: Painting, Engine repair

  Joanne Walp
3 years ago
Brian and crew turned our rusted out 2002 F250 into a beautiful site to behold! From a new bed, tailgate, and doors all the way to the frame. We also had our 5th wheel camper s delamination repaired which required structural damage repairs under the luan. Throughout the process Brian remained in contact with us and has been more than receptive to adjustments that were needed months later. We highly recommend Atel Bus and Truck!!Services: Steering & suspension repair, Body & Trim, Brakes

  Lisa Lewis
3 years ago
My best friend that is a retired older widowed veterans wife, was kind enough to bring me and my immune compromised daughter to the National Institute of Health in her RV. On the way we had a tire problem and when the tire was off the front end we realized our front brake pads were low. When we got there she dropped us off at the hospital for a week and took to the RV to have them replaced. They gave her a list of things that Had to be Done that totaled $5000 . They bullied her into $2000 in repairs we didn t need and refused to change the front brake pads without changing them all for an additional $1000 and charged $175 for a brake inspection. She was in tears. They took serious advantage of a woman with little engine knowledge. They did replace the master cylinder and didn t even fill it back up. It did not need to be replaced on a 27k engine. I had the engine gone through before we left. DON T USE THEM they will Rip You Off given the opportunity.Service: Steering & suspension repair

  Ed Gaffney
5 years ago
What a great service center capable of handling any maintenance issue. We have a 2006 class C motorhome by Lazy Daze and have not been able to find a company near our home in Birmingham to handle repairs on our E450 chassis. Atel did everything we asked them to do and more and reviewed each completed item on our list. Great group of people. Recommend them to anyone needing motorhome service.

  John Carnaggio
5 years ago
Atel Bus and Truck Svc found a problem with slide out motor in my motorhome. I had an extended warranty on the motorhome. However they overcharged me with 17 hours of labor. I called the manufacturer to see how many hours it ll take to diagnose the problem and replace the motor for slide out. The manufacturer told me it only takes 3 hours to do this work. I was ripped off by 14 hours and ended up paying $1400. I should pay only $100 deductible. I encourage you not to use their service unless you know the final cost before repair.

  al khatib
4 years ago
Repeating the oil I initially ordered was semi-synthetic like a mantra doesn't change the fact the Atelbus attempted to charge me full retail for fourteen gallons of it. And its obvious that truck wasn't brought in until late yesterday afternoon, which is Atelbus' fault. I did not receive a reviewable work quote estimate until 10:11 AM Thursday morning after which I had already left my office. So, the owner's apologies rings hollow because Atelbus neglected adjust the bill to reflect the massive service failure. And the fact that Atelbus inspected a truck it hadn't checked for deficiencies beforehand costing me $260 is flat out unethical. And Brain Connolly ought to be ashamed of himself if this business model is how Altebus conducts business... cheating customers out of their money, and than blaming them for his company's mistakes. Let the buyer beware.

  DB GENESIS HARDWOOD FLOORING LLC
3 years ago
We always bring our vans and trucks to their shop, they re very professional honest people. They always let us know if there anything else that should be fixed before performing any labor. And that s how you know they re good mechanics.

  Shawn Corbin
4 years ago
Took my motorhome here for insurance claim for paint job.Painter seemed pretty detailed in the look over the coach but after a month still no estimate.Called 3 times and no call back.Use Roy's autobody in sykesville Maryland rop notch service an work.Seems like Atel doesn't have very good costumee service.

  Richard Laszok
4 years ago
Brian took personal charge of the several issues affecting our RVHe and his staff were outstandingIn fact I would strongly recommend this outfit to correct or repair ANY RV issue!They know their stuffFive stars from us

  Eileen Lissak
5 years ago
Recently made a visit to ATEL for repairs to our home away from home . Treated like royalty from start to finish. The ATEL service center was clean and well organized as was their management team. With professional, timely and curtious service from these guys we were on our way in no time- great work ATEL!

  Jessica Gagnon
4 years ago
The service provided by this company has been phenomenal. Our school has been in a crunch numerous times and they always make time for us. Their work area is always clean and sparkly. The workers are exceptional helpful.

  Bryan Fletcher
5 months ago
Great place to service your RV. Outstanding service from the registration process to picking it up.Services: Tires, Steering & suspension repair, Wheel alignment, BatteryServices: Tires, Steering & suspension repair, Wheel alignment, Battery