Severn Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa Lilly
5 months ago
I had a minor bumper repair and called to get an estimate. When I arrived the next morning, they took a look and called the Technician who fixed it in minutes. He popped the bumper back in place and added a few clips to tighten it. To top it off, I was not charged and I would have gladly paid for the service. I will definitely return to Severn Auto Body for any future repairs. Everyone I spoke to there was kind and helpful. We were very impressed with the service!

  Bradley Benjamin
4 weeks ago
Worst experience - never use. Lacks integrity and does substandard work. Zip ties are how he eliminates costs and reduces value to your vehicle. Returns with hopeProfit is in hand. Never recommend.

  Bill Alexander
5 months ago
I had a good experience. They were awesome with communication! I had a complicated build, and they handled it well. I definitely recommend them if you have Allstate. The build did take longer than expected, which wasn't anyone's fault.

  Naveed Ahmed
a year ago
The vehicle was ready ahead of the time. Jennifer was very helpful, she kept me posted on every little work done on the vehicle. Their work is very professional and my vehicle looks new as it was before. I highly recommend Severn auto body to everyone.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Evan McGee
11 months ago
I brought my car in here for an insurance claim and I waited a long time before actually writing this review because I was so upset. They put a used headlight in place of my broken one and it fogged up within a month of the repair. They used the wrong trim for my my hood that eventually just broke off. The deer clearly banged up the front of my radiator, they didn t touch it. I had AC issues after the collision that I told them about - when I picked the car up and inspected it I saw the electrical power to the AC was just dangling. They didn t even try to fix that. I closed a door and noticed there was something inside of it, they had left a loose screw between the panel and body. Do not take your car here for an insurance claim.

  Dave Fisk
2 years ago
For me to write a bad review things must really be bad for the party receiving this review. Super slow on starting the repairs. They should have declined the work , I wish they had for my sake. Recieved 5 phone calls on 5 different days saying the van is "Now in the Paint Shop" , seems like a total waste of time and phone service. Body putty cracked immediatley after first repair. Door alarm continued to buzz after first attempt and after they said they were done and we left their shop. We told them to just remove company lettering instead of replacing on the damaged side as it seemed like it would have been easier. They partially removed the other side and did not touch the rear side. I hope they didnt get an extra from insurance for this poorly done attempt. After the 2nd attempt to repair , they locked the keys in the gas tank and we needed to break into it or wait 3 hours for them to call a locksmith. Now the gas lock is broken. They didnt fix properly the first time as we had to take it back. Still having issues. They said they would put on the new tags and failed. Thats the 4th offense after we returned the new tags because they didnt do what they said they would do. 4th time is a charm i guess. I almost feel as if im on hidden camera. Absolutely terrible service! If there is an attempt for them to rectify what we went thru , please post it here or call us directly with a good explanation and plan. Doubt they will call. They know who we are.Service: Body & Trim

  Stephanie Bell
3 years ago
I originally came to Severn Auto Body through my insurance because I got in a collision damaging my rear bumper and tail light. The work was done promptly and I think my car looked better after the repairs than it did when I bought it used. I dealt with Fred and he was very professional and really knows the buisness. A few months later I bought a used car and it had some cosmetic work I wanted to get an estimate on. I dealt with Fred again and he looked at my car. He then looked at the whole car and showed me that this car had been in a collision that had been undocumented. I had no idea until he showed me that the bumper and clip was damaged as well as a panel that had been repainted. I was astounded because I never would have known if he didn't show and explain it to me. Thanks to Fred I took it to my dealership and showed them everything and now it is getting fixed for free. I called Fred and he seemed genuinely happy that he could have been of so much help. If you need work done, this is the right place, if you want professional opinions ask for Fred. He is the used car salesmens nightmare because he knows what he's talking about! Thanks Severn Auto Body!Service: Body & Trim

  Jacob Smith
3 years ago
Were amazing to work with. Kept me regularly informed throughout the process, made dealing with insurance much easier, and the car and paint match (pearl coat) look perfect. Can't recommend enough.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lauren Robison
9 years ago
A terrific job by all to repair my Genesis R-Spec after a truck tire carcass busted the bumper and dented the wheel area. Linda kept me informed with each step which was great! The car came back perfect, in fact better than it was as they washed and waxed it and even vacuumed it out. Great job Severn!

  Tania Howard
4 years ago
Superior customer service! We live 2 hours from Annapolis with few body shops around. Two days before we were leaving on a trip from BWI I called Severn and spoke to Leo. I asked if there was any way possible that he could evaluate my car, order parts and have the whole thing repaired before we came back from our trip. Honestly, I expected him to say that he couldn't - it was a lot to ask with little-to-no notice. The answer I got was, "Sure! We'll help you out!". The best part was, they actually did what they said they were going to do - did an excellent repair for the quoted price, and in less time than promised. Leo and Severn Auto Body - you have my highest recommendation!!!

  Scout Cart
10 years ago
my dads shop is so cool me and my sister play there all the time. when ever i'm there I like to look atall of the cars. my dad has the coolest chair in there its like an old barber chair. but anyways check it out its a great place.PS: he has worked on the ravens car

  Shamia Salley
6 years ago
They did an amazing job putting my car back together. The car doesn't even look like it was in an accident. The body shop kept in contact with me, letting me know the progress of the repairs. I really did appreciate that. Thank you guys!!

  Cheryl King
2 years ago
Picked up a nail and pulled into their lot- what a great group of guys!! So polite, so sweet! They pulled the nail, plugged the hole, and wouldn ttake any money! I mean, who does that?! Above and beyond!!Service: TiresService: Tires

  Tracey Linnenbrogger
4 years ago
Good people great body work qiuk ,fast with our insurance company s they've been very patient with us. I have no complaints.

  WYATT EARP
4 months ago
very professional..excellent work

  Bailey Graham
2 years ago
Great place, went to replace my TPMS sensors and did a good job along with helping me decide on options.Service: TiresService: Tires

  Kenneth Kaye
3 years ago
Tom, the man I worked with from Severn, was very upfront about what would be done and what challenges they might encounter. Fortunately, the car was ready ahead of schedule.

  R L
7 years ago
Had some work done on my car. They were fast, efficient, and professional. They followed up with me too.

  Oleg Radysyuk
2 years ago
Really great experience with this body shop! Fred was very helpful and was very diligent in his work.

  Tonya Nick
4 years ago
Great job fixing my truck. Leo kept me informed of everything going on.

  AA Ron
2 years ago
Great autobody experienceThey went above and beyond.

  J. Barry Colton
a year ago
Took great care of me and my car.

  Vance MacEwen
7 years ago
Made my car look better than new. Faster than expected

  Rick Doering
a year ago
Great ownership and staff!

  karla banwell
a year ago
Excellent customer service

  joe gemmell
3 years ago
Great service!

  Jeffrey Duarte
4 years ago
Personable and helpful.

  Jules Rich
4 years ago
Excellent customer service