Revell Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Hampshire
3 months ago
The service was outstanding as soon as I walked through the door. Greeted very politely and was asked what they could do for me. Took my truck in for possible flat tire. Fixed that one and also checked the others while it was in the air. Very quick so I could return to work. The gentleman who took care of me at the counter was very polite,asked if anything else they could do. Rang me up and thanked for for visiting them . I thanked them and was on the road. I would highly recommend them to any one needing service to there vehicle.

  Deborah Evans
a week ago
You guys are great! I'm from out of town, had a sudden problem with my car & took a chance on Revell. I couldn't be happier! Really, it couldn't have been a better experience. You took me right in, fixed the problem in 35mins! And I didn't have an appt! I will def use you again & refer you to my friends in the area. Thank you for great service & being so pleasant!

  Leo Delgado
2 months ago
Not even 1 star but it will not let me do none. Unbelievable I took my vehicle on for a simple MD inspection, it is a 2015 F150. When I went to pick up my vehicle after it being there all day now the headlights do not work. They refused to acknowledge that they did anything wrong to cause the issue and the service manager proceeds to argue with me. Then I find out that my vehicle was taken to a different location on west street to test the window tint, which I was never informed they would be taking my vehicle somewhere else. Here I think my vehicle is safe where I dropped it off and here it is being driven around town without my acknowledgment or approval. The two in house mechanics were really trying to figure out what the issue with the lights was but the service manager was demanding that they stop and walk away from my vehicle. I have spent thousands of dollars at this shop with different vehicles and based on this experience I would not let them work on my skateboard! When I asked the service manager to put me in contact with the owner he refused. I will be informing everyone in Cape saint claire to avoid this mechanic like the plague. I am tired of people trying to take advantage of hard working folks.

  AA Ron
a month ago
I brought my 2017 Chevy Malibu in with multiple issues a couple of weeks ago. Check engine on for 6 months, brake problems, noises I could not figure out. AAron was extremely knowledgeable and helpful. The Revell mechanics fixed my shizz lickety split. They communicated very well, and the service was impeccable. The car now operates very well. Thumbs up, good job.

  Robin White
a month ago
I will never go there again. Was charged 95.00 just for them to check out and tell me brake caliber was bad which I had already told them. They said brakes caliber rotor and brake line needed replaced and it would be 700.00. I had it towed and rotor and brake pad was fine, it was repaired for 200.00. Zero stars if I could.

  Timothy Wheatley
a month ago
This is the best local Auto repair shop,,so friendly,,service is completed expertly and quick. From a tail light or my air-conditioner and other things. We have three automobiles Revell service center is my first choice.

  Cristhian Nunez
9 months ago
Great service. I did alignment and I bought new tires. Also they did a brake adjustment. They give me good advice and recommendation to take care of my car. I will be back to do more services there.

  Deborah Spear
3 months ago
I ve been bringing my car to Revell service center for five years. They have always been able to work with my schedule and have solved my car s problems quickly and efficiently. The employees are friendly and great mechanics.

  AJ Muheim
5 months ago
I would give zero stars if I could. I went in for a routine oil change (car was running great) and I sat and waited for completion. They take it off the lift and start it up and it begins to smoke everywhere. They proceed to tell me my starter is shot and needs to be replaced (even though it started up before the smoke). I basically told them to do what was needed to fix my car as I needed it for work. Four hours later they say I am good to go and am charged $800+ for all the parts and labor even though I only needed an oil change that morning. So they leave for the day and I leave to drive the two miles home...I never make it. My car dies on the side of the road. I get it towed to the dealership because I dont want Revell touching any of my vehicles ever again.Turns out I now need an entire new engine because mine is shot. I tell the Revell owner this and basically got a "stuff happens" response. No responsibility or accountability taken at all. Wont budge on giving me a refund either. Basically I went in for a routine oil change and paid them $800+ to break my car then had to shell out thousands more to fix their mistake.Shameful way to run a business. Im fine paying for the new engine myself, but I'm more upset they would not refund the money they charged to "fix" my car when they are the ones who broke it.

  Scott McGarvie
4 weeks ago
The team did a great job with repairs to my vehicle. The price charged was decent.

  Shane Bowler
4 months ago
Great service. I feel fortunate that Revell is so close to home. Always good work. Always professional. What else could you ask for?

  Jone Taylor
6 months ago
Great customer service! Came in to have a safety check done on a car we might purchase. Very thorough inspection and explanation. Honesty and integrity earned our business!Service: Vehicle InspectionService: Vehicle Inspection

  Robert Casper
4 months ago
Every time I tried to get something fixed, this place was the only one that could help in a reasonable time, which was always an instant turnaround.I do not know how they do it, but they never failed me and this seems to me to be the most honest auto place around here.

  Everett Marshall
5 months ago
Fast, thorough and friendly! We were very pleased with our experience at Revell Service Center and will definitely return for any future repairs.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Tire changeServices: General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Tire change

  Popeye Kahn
8 months ago
Yes. I was your customer -- but never again! I brought my wife's Chevy Sonic in for overheating problem because my usual mechanic was booked up for weeks. The radiator fan was not coming on. When Revell called they quoted a litany of problems/parts that needed to be changed out -- amounting to a $1,800 estimate, with indications it could go higher. Since it was our only mode of transportation at the moment and I was too busy at work to diagnose/repair myself, I reluctantly (and stupidly) agreed. A few hours later, I had second thoughts and called back to see if they'd started the work. The answer was yes and I was patched through to the mechanic who claimed he had the coolant system completely disassembled. When I quizzed him as about the cost of specific parts he was changing, he told me I was looking at the wrong parts (I wasn't) and would only concede that his parts included a 30% mark up because they were guaranteed by the shop for 2 years. Even with such a markup and the cost of top-dollar labor, there was no way this repair could come close to the quoted price. My tone was firm, but the conversation was civil (no swear words). Still, the mechanic announced that he was going to put it back and charge me $500 and that I could take it where I wanted. He then hung up. LONG STORY SHORT: The whole problem was a melted end of the fan wiring harness, which I replaced myself for -- wait for it -- $14. Lesson learned: stick with the mechanic you know, even if it means waiting. The wait probably means they are good.Service: General repairs & maintenance

  Bill White
3 months ago
Ben is very happy to have his KIA Sportage back with the new engine. Aaron did a great job.

  Dennis Darragh
8 months ago
I was lucky enough to stop in with a check engine light in traffic. These guys brought me right in, diagnosed my problem, prepared an estimate for corrections and charged me a more than reasonable fee for all services performed. I only wish I lived in that area so they could handle all of my fleet service. I highly recommend this shop. I will be back!Service: Auto engine diagnostic

  Casey Gardner
8 months ago
Great guys! They tried to save me money at every opportunity, gave me a comprehensive print-out of what's going on and what we can do in a day, and helped guide me towards the next step of what can be done outside of their shop that might save a buck. When I didn't have anyone to pick me up while they worked, the guy at the counter was good company.

  mcvmarie
11 months ago
Don't waste your time stopping here. The older front desk guy is a real useless see ya next Tuesday. I had barely made it there with a bolt in my tire and walked in, he didn't even greet me, gave me an ugly look and I told him what happened. There was no human spirit in that one, just said fill out the form and we will see when we can get to ya. I decided I'd change my tire myself but found my full sized spare had a plug temp fix. Walked back in to mention it, again fill the form out. Didnt wanna waste their time and asked if he could at least see if they have my size tires. He huffed and puffed to even go out there then tried saying he wasn't the one that did it to my tire and I was like what do ya mean I didn't even say you were I'm just asking for help and I dunno maybe a little genuine concern. Turned out they didn't have my tires, suggested trying to drive it over to Firestone or something. I changed the tire myself to the spare and fortunately found the sweetest team in Chester, Mr. Tire. It was like night and day there, super friendly and right away willing to help. That's a group that knows the importance of customer care. Oh and sir, before ya ask---naw they ain't paying me to mention their shop ...it's just WAY better than yours and shows real consideration and kindness to fellow human beings. Unlike what you showed me today. Justice will prevail and won't be long for that karma of yours to kick in. God speed!

  Brian Norcross
9 months ago
Traveling to Durham NC to bring my son to his new job at Duke university. We left Maryland earlier and his car broke down 1 mile into trip. Brought car in to Revell Service Center, and they diagnosed problem ordered parts and had his car ready to go same day. Thanks! Great service.Service: General repairs & maintenanceService: General repairs & maintenance

  John Farrar
9 months ago
Had Maryland State Inspection done. Considerably higher priced than some places BUT... They are using a third party to avoid conflict of interest so you know they are not just finding things they can charge you to fix. I feel it was a fair process and reasonable when you factor that in.UPDATE: Without asking them, they discounted the reinspection (our vehicle passed). Also, keep in mind this is not a "while you wait" process. Be prepared to drop off in the morning and pickup end of day.

  Kar Lar
a year ago
I had a flat and needed to get to work. Waited for them to open. Was expecting to buy a new tire but instead they plug it. The cause was a stapleA staple. Thanks Gents! You not only fixed my temp problem but I got to work on time.Service: Tire changeService: Tire change

  Molly McGettrick
a year ago
We took our car to Revell Tire Center because the engine overheated. When they fixed it, they did extra work and charged an additional $400 they didn t inform us of until we went to pick it up. The next day, check engine light is on again. We take it back, now it s a faulty ignition switch. Another $350. The following day the engine light comes on again, and the engine stalls, leaving my husband stranded on his way to work. Revell would not pay for the tow. Currently waiting to see what the new problem is. Do not use this auto center unless you want to be scammed.Service: Auto engine diagnostic

  Karla Horn
10 months ago
We have been taking our cars to Revell Service Center for more years than I can remember. We have always been happy with the service they provide. They are always very helpful and professional.Services: Battery service, Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Air conditioning, Tire change, Wiper blade installation, Auto maintenance, Auto brake replacement, Oil changeServices: Battery service, Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Air conditioning, Tire change, Wiper blade installation, Auto maintenance, Auto brake replacement, Oil change

  Brigette Knox
7 months ago
We appreciate the care and responsiveness shown to us over the years. Revell has helped us add years of to the life of our 2014 Sorento in particular. I would recommend them!

  Daniel Stefany
8 months ago
Aaron and Todd are awesome. Everyone else in there as well. Very kind and Patient guys. They explain the situation and made me feel comfortable and confident spending my money!Services: Tires, Steering & suspension repairServices: Tires, Steering & suspension repair

  Robert Folstein
4 months ago
The team here was excellent and my tech Charlie Beall was very courteous & professional.Thank you

  Kate Thompson
2 years ago
I went here because I wanted to support local businesses, it was closer to my home than places my colleagues recommended, and twice in 10 days my tire pressure light went on. I suspected a leak. I called ahead to make sure they could take me, and asked them to check for leaks and let me know if I needed a patch or full replacement.They told me I had no leaks in my tires, which shocked me. They said one of my tire pressure sensors was faulty. They said they could get the part that day and replace it. I get on my phone as the service representative calls for the part. The part itself online was $30-50 (in stock everywhere from Amazon to Advanced Auto). So when the estimate came in at over $200, with half of that being for the part, I knew I was being overcharged. But I figured they were being honest in the diagnosis because a tire replacement would have cost more.Six days later the tire pressure light came on again. Checking the pressure in each tire there definitely was a leak (one had gone from the recommended 32 to 26. The rest were still in the 32-33 range.). Come to find out, there was a nail in the tire that, according to the person who patched it in 10 minutes for $10, "had been there a while."I decided not to write this review until getting it fixed elsewhere. I decided not to go back to this place and try to get a discount/refund for the complete waste of the tire sensor, $200, and multiple hours in a waiting room. I don't even want a credit, because at best they are incapable of finding a nail in a tire when a customer specifically comes in saying "please check for a leak, because I think I have one", and at worst are either not checking for these things and/or are up-charging on other, unnecessary, services.But the bathrooms were clean. I will say that.Service: Tires

  John Paddy
10 months ago
Beware! I've taken my vehicles to this shop several times in the past for minor maintenance such as oil changes. I was always leery because they've always attempted to recommend extra services which usually aren't needed and come at a premium price. However, their damaging my vehicle and refusing to acknowledge their mistake was the deal breaker.This time in particular, I brought my vehicle in for an oil change and tire rotation. When I came to pick up the car the brakes were completely non-functioning with no explanation other than "brake pedal goes to floor" hand written on my invoice.When I asked what happened to my brakes they stated "we don't know". I took a closer look revealing that a brake line had become bent along a frame rail causing all of the brake fluid to leak out. It was apparent to me that this likely happened when the vehicle was being lifted or removed from the shop lift. When I advised them that this damage occurred while the vehicle was in their care they denied it and refused to repair it for me. The owner Todd rudely told me I can have it towed and pay to have someone else fix it. I calmly advised him that my vehicle had perfectly functioning brakes upon being left in their shop and that he will have to take care of the problem. He then began to blame "the kid" in the shop who was the oil/tire change employee. I eventually had to negotiate having them replace the damaged part at their cost (still cost me over $400) before I could drive my vehicle.If you value your hard earned money, vehicles and most importantly safety; please avoid Revell Service Center in Annapolis MD.I'm a dissatisfied customer and I approve this message.Update in response to owner's comment on 5/27/23:You're correct, five years later, I'm no longer your customer. I know better than to trust leaving my vehicles in your care.

  Kyle Karpinski
9 months ago
I was driving up to NJ to see some family for the weekend with 6 people in the car when the right front tie rod broke on 301 and lost steering most steering. We called ahead and limped it to their shop where they took care of us in a few hours and got us back on the road. They saved us a nightmare day.