Quick Lane at Koons Ford of Annapolis

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeremy Merrill
2 years ago
I ve never been out of here under two hours and I usually just get an oil change. It doesn t matter if I make an appointment or I m first in line in the quick lane. Today, I arrived 20 minutes before opening (7:30), I was first in line for the quick lane, and only needed an oil change and a tire plug (had a nail). Two hours later .still waiting.I gave a few stars since the people are at least friendly and do decent work.

  Jason Stables
5 years ago
Absolutely nothing quick about the Quick Lane here. 2.5 hours for an oil change which wouldn't be so bad if I had not been told "it should only take an hour, hour an a half at the most,. We aren't busy at all". Ohhh then to say "you need new lugnuts which we have in stock for $160" that is just fuel to the fire. The lounge is super nice though, so waiting for 2.5 hours only really feels like 2.

  Eileen Simmons
7 years ago
I have a maintenance package on my 2016 Ford Edge. I called another dealership closer to my home and they were not able to accommodate me. I went to the Annapolis Location and I am so glad I did! The beautiful, comfortable lounge may have been reason enough, but the service was excellent. They changed my oil, rotated my tires AND washed my car! The lounge is very comfortable and they offer free coffee, tea and water. I had pleasant exchanges with other customers and workers (all very polite and professional). This is my new location for having my vehicle serviced! I am very happy!

  Ray Wingo
2 years ago
Quick Lane service was performed at appointment time... the service writer was attentive and courteous... the customer lounge was comfortable with limited beverages...

  Blane Vucci
5 years ago
DO NOT GO HERE! I took my certified preowned Ford F150 for a leak in my sunroof. They outsource all of their work for leaks to Paymer and Phillips. After 5 days and a $3,500 + estimate, Ford turned down the warranty work. I called Al Packer Ford (where I bought the truck 30 days prior) and they said bring it to them, they will fix it. They had me out of there in an hour and fixed the leak. They said they fixed a rivet and it was done. They thought that Koons was trying to gouge me for money and the work that was estimated was not necessary. 50 mile drive, but worth it. I will never go back to Koons Ford Annapolis. Terrible managed dealership. Don't trust only my review, look up the terrible service they have.

  mark tuttle
5 years ago
Great service Mike in service top notch thank you for taking care of us customers I recommend so many people to koons of Annapolis great job

  kenneth courtney
2 years ago
Good service, but not always so Quick. Staffing problem??

  Jennifer Stymiest
4 years ago
Nice waiting room, be prepared to wait. 3 hours for oil change

  larry mullins
3 years ago
Just as much fun as when I worked there... only I didn't have to do any work

  Sam H
11 months ago
Fast and friendly service.

  Cobb Chuck
4 years ago
With no appointment, I was done in under a hour. Thank's guys

  Tom Walker
5 years ago
Good service done on time reasonable price

  Matthew Gary
4 years ago
Very clean atmosphere, very nice staff

  Rob Thom
5 years ago
This place is great. Robert is the best!

  Colette Nash
4 years ago
Very nice, all very pleasant.

  Alma Henson Darden
a year ago
Good.

  Linda Freidline
4 years ago
Customer service is great

  Jeanette Beckwith
4 years ago
Fast Professional Service

  Warren Meny
4 years ago
Did what I needed