Land Rover Annapolis Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Arthur Thomas
2 weeks ago
Service Manager J.R. was very insightful and respectful. He promised to fix my vehicle and did exactly that. I would not only recommend my family and close friends to bring their vehicles to him, but I would bring my vehicle back if I ever need something else done. Thanks for having such great leadership at Land Rover of Annapolis

  JoAnn Lapoint
3 weeks ago
Fabulous customer service. Had an emergent situation with my car . They put it on the lift and gave me an estimate and ordered the part. They provided me with a brand new loaner. Car was fixed in two days . I had no previous appointment . An outstanding experience from start to finish.

  Valina Dawson
a month ago
I was very happy with JR and the service team, the communication about my car and the repairs, and the timeliness of the service. They really went out of their way to make sure everything was perfect. This is the gold standard that others can hold themselves. Thank you.

  Kay Bunter
2 months ago
The staff always take great care of me. JR has been my service advisor since I purchase my truck and is always a great help when I come for service. Thank you JR for attention to my needs.

  Michael Nockunas
3 months ago
Melissa and the LR team provide a first class service and continually surpass all expectations. Their dedication to customer service, establishing trust with their customers and demonstrated professionalism are first rate. Thanks for the great experience guys!

  George Biles
4 months ago
Very curious and professional. Very trustworthy and that means a lot. I always have a pleasant experience. I love how they send videos of the service and point out things such as tire and brake pad wear. Thank you all for always making my trip a pleasure!

  Annie Ray
2 months ago
Service managers are friendly & accommodating. They give timely updates & you never feel like they are upselling you. They go above and beyond to get you out on time & when you re in their facility they treat you with all of the amenities you could ask for. They are expensive cars to maintain, but I wouldn t take mine anywhere else!

  Leighton Pitter
5 months ago
I was greeted warmly by the service advisor, Natasha who was very friendly and knowledgeable. She explained everything and answered all my questions. She made the entire process very easy.Service: Wheel alignmentService: Wheel alignment

  Jerome Jones
a month ago
Experts in customer service and maintenance! The scheduling is seamless, and the staff is very professional. Range Rover Annapolis sets the standard of customer engagement!

  Blair Latoff Holmes
2 months ago
The team we ve worked with is exceptional and the General Manager (Bill Colgate) is simply one of the best. They ve gone above and beyond to ensure a terrific experience from purchase through the entire experience with our cars.

  Kevin Williams
3 months ago
The entire process was seamless. From the check-in with my advisor, Natatia Grubb, to the pick-up, everything was done to perfection. Natatia was very communicative and provided me with everything I needed. She carefully explained every aspect of my service. After picking up my vehicle, there was one minor issue that she stepped up and quickly resolved.

  Joshua Ihezie
2 months ago
Natatia was very polite and detailed. They sent me a video of what was wrong with my car. There was no loaner available and they ubered me to and from the dealership. 5 stars

  J Foy
2 months ago
The manager Sol is amazing, and JR in his own right is a gem. Customer service is second to none, they made me feel like I was important.

  Priscilla McGarity
4 months ago
My service took longer than expected but they were able to get all parts in and get me a car rental. JR did an awesome job and was very communicative.

  Marjorie Marchant
4 months ago
Excellent A+ service!Natatia Grubb is professional, knowledgeable, thorough, articulate, very kind and patient. Her service team gave me video and verbal information along with options necessary for me to be able to make an informed decision about my 2005 Range Rover s service. Thank you Range Rover. Thank you Natatia Grubb!

  Jim Christy
5 months ago
The service staff worked quickly to get me in for service and was transparent with what service needed to be performed as well as the cost. The service was performed in short order and my vehicle was waiting for me when i arrived and had been washed.Professional service all the way aroundServices: Transmission, Air & cabin filter replacement, Steering & suspension repair, Electrical, Brakes, Oil change

  Joe Foley
7 months ago
Although not inexpensive, the service provided was top notch, and provides a sense of reassurance that you are receiving the best quality of service. I am a large proponent of maintaining your vehicle at the best possible level to ensure the longevity of your investment. And yes, maintenance on a Land Rover is very expensive, but at the same time so is the vehicle itself. So you should have a general idea of what you re in for going into the purchase. With all of that said, I was treated with the white glove treatment, I was provided an office space to use and work from while my car was being serviced. You won t get that at many places. Even after my car was finished they offered to allow me to continue to use the space working for as long as I needed. In the end they ended up washing my vehicle for me, and cleaned out the interior including vacuuming which was much needed after having spent the previous week in the Outer Banks. Exceptional service, but not inexpensive.Service: Brakes

  Evan Jason
4 months ago
Land Rover of Annapolis is an excellent dealer. Melissa and Mira work hard to make the experience exceptional. Highly recommend.

  Diane Cohen
a month ago
They were thorough and efficient! I Love that they tell you step by step how the service is going. They send you a copy of your invoice and you can pay online!

  Roy Lopez
a week ago
90,000 Mile maintenance performed. The folks at Land Rover Annapolis are wonderful especially JR. He's professional, courteous, and knowledgeable. It's always a pleasure working with him.Services: Air & cabin filter replacement, Tires, Auto engine diagnosticServices: Air & cabin filter replacement, Tires, Auto engine diagnostic

  Fatemeh L
10 months ago
Everyone was so professional and helpful. JR my service advisor kept me in the loop the entire time of the service. Bill the general manager facilitated a loaner for me when the dealer in Tyson s wouldn t guarantee that I could even get a loaner.Chris the porter that helped me with my loaner was very helpful.Would highly recommend this dealership. Even though 40 miles from my own but worth it.Services: Air & cabin filter replacement, Transmission repair, Oil change

  Mark Fields
a month ago
Excellent service provided and friendly staff. Comfortable customer lodging area with awesome espresso machine.

  Arvin Singh
a month ago
Always excellent care and service. I love the video diagnostics you can see when they send an estimate.

  Steve Lister
7 months ago
I was in Annapolis to help my son move and had limited time available before needing to get back home. My 2012 Range Rover developed a misfire and had gone into limp mode. Even though it was late in the day, this shop was able to get me in immediately and quickly diagnosed the problem. What s more is they were able to offer me a slot the very next morning to fix it. My truck was ready for pick up shortly after noon that next day! I received a video report early in the process, communication was exemplary, and the staff were courteous and helpful. I understand that any given day, a shop may not have the space or schedule to allow this for each and every exigency but the things that matter to customers often get overlooked. Courtesy, honesty, and attention to detail are not subject to workload constraints and Land Rover Annapolis nailed it. When I picked up my vehicle it was cleaner than I had seen it in awhile and I wash it two to three times a week! Nobody likes it when their vehicle has a break down but the level of service I received was second to none.Services: Auto engine diagnostic, Brake service & repair, Oil change

  Tim Reese
4 months ago
Talk about giving someone the five star treatment! Probably the most wonderful service experience I have ever had when taking my car to get worked on!

  Joseph Allen
10 months ago
Melissa is the best! She returned my call, got me scheduled at a convenient time and took care of me and my 2020 RR Full-Size upon arrival. I brought the RR in for an Oil Change and a battery check as it s a very low mileage vehicle. I traveled from Columbia, because I find this dealership friendly, respectful and customer focused. My RR was serviced on time and at the price quoted. I will be back.Services: Electrical, Oil change

  Annette Mann
7 months ago
They was the best very professional. I mean he broke everything down and he didn t rush me. Now on the other hand who e ever was supposed to clean my car did know such thing, I was a little disappointed. But out side thank for picking a guy who cares about serving us woman and teaching us a little bit about our car career.Service: Oil changeService: Oil change

  Deborah Dula
6 months ago
I had a great experience this time getting my car service. JR is wonderful as always. My car was completed in a timely manner, and everything was explained to me.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Kiviette Dunlap
4 months ago
I was able to come in and get my vehicle taken care of right away just had to wait a few minutes and everything was done.

  Deborah Short
2 months ago
Everything went well except I don t know if my windshield fluid tank was checked to see if it was working cause I found that it s not even though it s there fluid in it.