Fitzgerald Mitsubishi Annapolis

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Saad Abbasi
a week ago
MJ made the process really smooth. This was my 1st purchase and i was walked through the process step by step so there is no confusion at all. The dealership honored their commitment with prices and there was no back and forth for that. Armando was very clear at the end getting the papers ready and signed.I would highly recommend people who want a hassle free experience to try Fitzgerald Annapolis.

  Mary Linkous
5 days ago
Always have the best experience; Chris Watson has been absolutely fantastic throughout the past four years and four months that I have known him.He doesn t just try to make a sell but has his customers best interest at heart in all aspects of life.He is one of the good ones!

  Steven N
3 months ago
Very pleased with the service on my car. Wait was a bit longer than initially estimated but staff were friendly and waiting area is nice so there was no problem with the wait. Getting a personalized video of everything done on my car was also a welcome surprise. Overall, I am very satisfied with the service.

  Rebecca Manning
2 months ago
We had the best experience here! Chris Watson was so helpful and made the process seamless from start to finish. Armando was great to work with as well. The whole team was friendly and communicative. Thank you Fitzgerald Mitsubishi Annapolis!

  Michael Sosebee
4 months ago
Words can t describe how perfect they made my car. I m so thankful I m in tears at the moment. Thank you for patching my 98 2G eclipse together. And a HUGE thanks to Kyle Remson (service advisor) for dealing with me and all the emotions I was going through. If I could give 1,000 stars I would.Wonderful service team, wonderful mechanics, I couldn t be happier. Thanks again. Happy holidays!!

  M W
4 months ago
Everyone I came in contact here from the phone receptionist, cashier, service underwriter, and service manager, etc. here is highly personable and effective in their roles. I was kept up to date at every step in my car service.It is apparent that the customer service training and scripting here is top-shelf. Kudos and good job !

  DeMarco Hitch
5 months ago
I spoke with Troy Jackson to set up an oil change. He was very courteous, professional, and willing to help. The information that he shared was helpful and clear. It will be my first visit to Fitzgerald Mitsubishi for service, but Troy understood what I needed and diligently helped me schedule my appointment. Really looking forward to great service.

  Cecelia Watkins
5 months ago
My service technician was very polite. Explained what needed to be done and which needed urgent attention. Break work was a little expensive so made suggestions. Helped me navigate website to apply for assistance with a finance company which enabled me to get my issue resolved. Work completed in a couple hours as promised. Everyone there nice. Thanks for a great experience

  Lourdes Barcelo
4 months ago
I must say that I received the best possible service at Fitzgerald. Chris helped me find my new car. He is not only competent and knowledgeable, but was also extremely helpful and patient with my anxieties after my accident.I m forever grateful.

  JANE IBRAHIM
3 months ago
Professional, polite and helpful technicians. Excellent customer service conscious of my time, addressed all my concerns. Thanks my service appointment went very well.

  JS Hurley
5 months ago
Outstanding service. Very personable, patient and accommodating. Reason I drive 40 miles to facility instead of one much closer less than 2 miles from where just moved.

  Kelsey Tolley
6 months ago
Not only was buying my car super easy, taking it in for its first service was a breeze! The staff was very nice and helpful and my car was done in no time! I love the video feature they offer so I know exactly how the appt went!!

  John-Anthony Bautista
4 months ago
Always a great customer service. I love there videos of the mechanics telling you about your vehicle. Worth it.

  Carla Cooper
4 months ago
The service is fantastic, whether you are buying a car or having it serviced. This is my fourth Mitsubishi. Thanks to Kyle for always taking care of me.

  Chante' Fogle
a year ago
The front desk staff was excellent and friendly, especially Kyle and the other young lady. Everything is explain to in detail about the service you are receiving that day and how much up front so there are no surprises. The waiting area is outstanding, nice leather chairs that have chargers for your cell phones while your waiting. Love that the also have a table and chair that you can charge your computer and be entertain yourself while waiting. What really got me was getting a video on my phone with the mechanic showing me what was going on underneath my car while he was expecting it and explaining what my car need to be fixed. Loved that, it was awesome. I received my paperwork and was told what the most important parts needed to be done first and everything don't need to be done at one time. Overall great place to go, friendly staff and I will return to get my car fixed.

  Gideon Fiat
6 months ago
Everybody at the dealership was helpful in resolving a problem.They provided assistance getting to hotel since car was towed late Friday. Saturday AM repairs were donen and we were on the way.Thank for great serviceGideon Fiat

  RaRa Frankly
3 months ago
Mr James Moore is an awesome Salesman. His attitude was awesome and displayed excellent customer service.

  Brittany Brown
2 months ago
Michael W. Was very knowledgeable, patient and kind during our car buying process.

  Essam M
4 months ago
I wish I can give you more. But my experience was really bad with the sales person car delivery and the whole process.

  Stephan Boiko
7 months ago
Very helpful, knowledgable staff. They took their time to explain the vehicle and financing. We will go back there again.

  Marsha Stewart
3 months ago
Easy to mske an appointment. Great service and staff!

  Abiodun Akinwumi
a year ago
I had a great time at your dealership. Your service guys were commuted to outstanding service. Kyle and the service manager were very professional, calm, and friendly. Would recommend.

  Honeybun50
2 years ago
Had an amazingly wonderful experience buying a car at this dealership with salesman Dee Gidwani. For me, a very senior woman, I did not want to have to undergo this process ever again in life but my car was 15 years old, heater was out in the middle of winter and the repair would have been $5,000 according to Lexus, so I had no choice. From the moment I entered the door, Dee was courteous, informative, knowledgeable about the product he was selling and already had some choices of cars for me to look at based on our prior conversation. I love my red Mitsubishi Eclipse Cross. As this was a long process, he was patient during entire time and answered all of my questions and gave me additional information which helped in my decision with the car I chose. The finance person was also very helpful and entertaining. This was by far the best auto purchase experience I have had and I have purchased many cars in my lifetime. Kudos to Dee for giving me a 5 Star experience. Much continued success.

  Lisa Waples
7 months ago
Very professional- polite and helpful seemed to render thorough expertise on what was going on with my car!

  Sebastian Miles
a year ago
James Moore and Paapa Grantson were phenomenal in helping my wife and I purchase a new SUV. James was transparent, honest, and very easy to work with. He didn't hassle us or try to push us into something beyond our price range. Paapa went over every detail of our purchase line by line, precept by precept. We appreciate that there were no hidden fees that dealers usually hide to balloon our purchase price. It was an overall pleasurable car sales experience for us.

  Beverly Goetz
3 years ago
Very helpful staff in the Service Department. They took time to teach me how to properly clean the tracks for the sunroof, check for debris, and not cause the drain hoses to pop free. Also, they provided thorough answers to each question until I was comfortable with my new knowledge.

  Stacy Jones
a year ago
My husband and I went to Fitzgerald Annapolis to purchase our SUV. We were assisted by James Moore and Paapa Granston, who were phenomenal!!!! They went above and beyond to make sure our needs were met and we were satisfied. Best experience ever! We will definitely visit again!!!

  Karen Baughman
3 months ago
The service and care was impressive. Thank you Fitzgerald Mitsubishi!!!

  Laura Heatherly-Reiss
8 months ago
Such a great experience for something so routine as getting my car maintained. Customer service is amazing!

  Richard Nimmerrichter
a month ago
Great service and customer waiting area.