Bayside Chrysler Dodge Jeep Ram of Annapolis Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carrie Dove
4 months ago
NO NO NO!!! Sold me a car for my newly driving daughter with a differential leak, oil filter housing leak amongst other things and said that passed inspection. It spent 2 weeks at their shop and they were nice enough to fix the differential leak. Just 2 months later with ONLY about 1k miles put on it, it now has a full blown oil leak and oil everywhere. Can't even get it in for service for over a week. Of course I'm bound by the Bayside Promise program for repairs, SCREW IT, I dont even care about that money I will lose. I want my daughter's vehicle to be dependable so I will have a dependable mechanic at a dependable automotive shop handle anything further. I am so disappointed because it's become nothing but a headache since we've gotten the Jeep.

  Cynthia Brown
4 months ago
PLEASE do NOT use this service center!!! I canNOT stress this enough!!! Clearly, from the response this business left to a review from 5 months ago, they have not tried to improve anything in their service center. I am not one to leave horrible reviews unless warranted. I have worked in customer service for many, many years, so trust when I say that I am more than understanding when a business or an employee makes a mistake or maybe is having a bad day once or twice, and you get poor customer service because, we re only human right? This service center though, takes poor customer service to a whole new level of low. Basically, the bottom of the barrel, not even scraps remaining, low. There were TOO many issues but to name a few (to avoid writing a novel): My husband, like many others who have reviewed this business took his truck to be serviced by them and like many others, he received zero communication from them. Not only did my husband have to call them to try to even get someone on the phone to talk to him at all over the 3 weeks they had his truck, but when he did finally speak to an employee in the actual service center, the technician offered to put parts that his buddy had at his house that he was going to put on his sons truck into my husbands vehicle, which is just down right shady coming from an AUTHORIZED dealership & service center. THEN to make matters worse, they charged him a couple thousand dollars more than he was quoted (and quoted a few times during the process and not due to them finding another issue just simply charged more, as nothing to what they did changed at all during the three weeks). After reviewing the invoice, there was a charge of about $2,200 for a diagnostic fee and the same exact charge for a mis-fire fee. And to top it off, after getting his truck back (because at that point, there was zero trust to the work that was done) he had new issues and when he looked under his hood, surprise surprise! They somehow moved parts around that made no sense. When he asked the tech about it, the tech told him they got rid of unnecessary parts . Which, regardless whether parts were considered unnecessary or not by their tech (which again, same tech that offered to put his buddies parts on my husbands truck) just sounds shady! So please, just save yourself the headache and anxiety and go literally anywhere else to have your vehicle worked on!

  Natalie Miller
2 months ago
Took my car in and within a week, engine light was back on. Not to mention they charged me $1k for them to find nothing wrong. And now I had to bring my car back in and they are making me keep it there over night

  Taylor
a year ago
At first, it was a very good experience. They lady I spoke with on the phone was able to schedule me the next day to bring in my car for battery issues and she was very pleasant to deal with. I just needed a battery connector piece replaced (costs $12 and probably takes less than an hour to install) but after I dropped my car off I had to wait all day to hear anything back and then they proceeded to quote me an invoice of $300 which was over $100 more than the original quote. After looking closer I was being charged an $80 dealership fee which was explained to me as their charge for writing up the paperwork. I have been to a lot of service centers for my job and this was by far the worst experience I have had in terms of feeling like I was being taken advantage of. You're better off taking your car to one of the many auto shops along the same street. They would 100% give better service and at a much less inflated cost.Service: Auto battery maintenance

  Genesis Tinoco
10 months ago
Please do not go to this service center. It is virtually impossible to get ahold of your service advisor (mine was Citlaly Motolinia). I even went in person a month after I hadn't gotten an update on my vehicle but failed to obtain anything other than vague responses. My car sat in their lot for over 5 months without being touched. I was advised by the new service director to not look into my car's issue any further and that it would be a waste of more time and money. My car was written off as if there was nothing that could be done without me coughing up THOUSANDS of dollars. It turns out it there was much that could be done; they just didn't want any part of it. I was made aware that the previous service director, Scott Donaldson, falsified warranty documents; he later was fired. The new service director, Brandon Beane, and his staff have no empathy and work only for quick buck jobs. They could care less about working things out properly and for the benefit of the customer (which in return would benefit them - that's how you obtain loyal customers). This was my first and last time visiting this service department. Thank you for absolutely nothing.Services: Auto engine diagnostic, Engine repair

  steve lovett
a year ago
So slow. Non communicative. Can't get work done in a timely matter. Probably the worst jeep service center I have ever been to. Service writers keep changing current ones do not seem to know about cars in general. At least the one that help me. I the a gas station could do better and quicker work. When this was Adams Jeep they were great. Wow how a new owner can make a difference.Services: General repairs & maintenance, Vehicle Inspection

  Amar Moore
7 months ago
I was sold a car with oil pan damage and was never told about it. When i brought the car back i was told that it would be $1000 to replace an oil pan. Would never buy a car from them ever again

  Tami
11 months ago
Unprofessional staff, unorganized department, very slow service, provides no updates. Multiple trips, over $1300 in charges and issue was never resolved. Waste of time and money. Avoid the headache, find another service department!

  Tyler Nye
a year ago
Horrible place. Spent 15 minutes on the phone walking them through the service I needed and specifically clarifying they work on Ram Promaster 3500 because I know some dealers don t. Drove 45 minutes after waiting a week for an appointment to have them tell me they don t work on 3500s and they couldn t do anything for me.

  Don Crocetti
a year ago
2+ hours for oil change and tire roation, and then broke down a mile away because they forgot to put the oil in it. smh.

  Chris Kingery
a year ago
Not as good as when Adam's Ram. Twice I have called about service spoke with receptionist left a message. Guarantees they will return my call. Nothing

  Christopher Tinnermon
2 years ago
It was a wonderful experience, the staff was very helpful and not pushy. Made me feel at ease which made the buying experience great. Giovanni was fantastic help.

  Thomas Harrison
2 years ago
Great and friendly service would recommend to everybody

  Charles Tate
2 years ago
Nice service