From the business
- Identifies as Black-owned
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brittany Townsend
a month ago
I cannot express my gratitude enough for Mr. Frank's exceptional service at his car shop. After frustrating experiences with two different dealerships failing to diagnose why my 2008 Toyota Camry wasn't cranking, I decided to take a chance with Mr. Frank.Despite the complexity of the issue, Mr. Frank's expertise and dedication shone through. It took a couple of weeks, but he worked until my car was not only cranking but running like new! His knowledge and skill as a mechanic are truly commendable.Moreover, Mr. Frank's kindness and professionalism throughout the process made the entire experience smooth and stress-free. His staff was also nice and professional. I highly recommend his services to anyone in need of reliable and trustworthy car repairs.Thank you, Mr. Frank, for your outstanding work!
Nina Okwuosa
a month ago
Went in for a diagnostics test for my Audi. I guess the test was performed? Not really sure, honestly. However, I was charged for it the second I walked into their shop The woman that assisted me told me that I would receive my results the next day, via email. I thought that was a bit weird, because typical diagnostic results would have been given to me after the service was performed. Although I was taken aback by this, I just went with the flow.I was originally referred by a friend, plus the shop is a small business ran by a couple. I thought I was helping a small business HA!The woman (girlfriend or wife) or whomever she was, was very territorial over her partner named Kim, making it sooo uncomfortable to discuss my concerns regarding MY vehicle with him. She wasn t pleasant at all and didn t hide it either. So unprofessional.Needless to say, I never received my diagnostic report. I called and called, and sent 3 text messages. No one ever responded or returned my calls. Beware!
Jovon Simmons
9 months ago
I had a troubling situation happen with my wiring in My truck that I couldn't for the life of me figure out it made my truck cut off in the middle of driving. I happened to get my truck towed to My home and got suggested to this shop and thank God I did. Mr Kim has done a exceptional job on fixing the electrical issues of my truck and even shown me a few things I needed done on my truck I didn't catch, and his process took some time but it was worth it to make sure the same situation wouldn't happen againService: Electrical repair
Jan Holland - Law Offices Office
3 years ago
I can t applaud this business enough. Kim is the all around Car Engine Whisperer . I have called Kim, the business owner, screaming Kim - I don t know what is going on?!!! on the phone in multiple emergencies, and with five different cars: one Nissan Xterra, one Volvo XC 60, my daughter s Ford fiesta, and 2 Nissan Altimas. Regardless of the model, regardless of the car year, he jumps in and helps me evaluate the issue right away. He always works it out. Kim is highly knowledgeable, and very, very professional. Every since I met Kim, I haven t needed to go to anyone else to have honest, forthright conversations around my car repairs. He provides a service whereby he accompanies you to purchase a used car, and he will evaluate it on the spot. Most recently, he traveled to Columbia to check out a prospective vehicle for my son. This has saved us much heartache and money, because now, before making the purchase, we ve been able to be smart about purchasing a secondhand vehicle. He also comes to where you are to do the car repair. Regardless of whether or not the car is disabled, he does house calls. He s also available when most of the shops are shut down - evenings and weekends. I have called Kim at 7 am and 7 pm. I don t trust anyone else with my cars now and I have never been more pleased. He is always respectful, honest, timely, and accurate. AAA+++Services: Transmission, Electrical repair, Tires, General repairs & maintenance, Electrical, Auto engine diagnostic, Battery, Oil change
Farhan Anan
2 years ago
MR. Kim is a very knowlegable person for the job. Usually I hate to go to repair shop. Some blood sucking leeches that does fake job/explanation. I didn't have that feeling with MR. kim. He was very patient and tried to figure out the problem first. I liked his attention to detail and determination to get original parts. Overall, he is one of the good apples in this ancient industry. Be patient with MR. Kim - at moments you might think he is slow but actually he has his own process and it works pretty damn well.Service: Auto exhaust system repair
Ilkra Goss
3 years ago
Such great service. I was in and out after my inspection. They were very attentive, and, told everything I needed to do. They even gave me recommendations. Hospitality was awesome. I would definitely recommend this place to everyone.Services: General repairs & maintenance, Air conditioningServices: General repairs & maintenance, Air conditioning
Luis Cruz
5 years ago
BEWARE!!! Of the inspector !!!! I recently sent my Wife to take the tint of the car that we have ! While being there This one person name Anthony Kim approach my wife asking her for her phone number, if she married, and if she got time to go out and have (FUN)!!!! My wife explained to him that she s happily married and that s she not interested!!! When she was going to pay ! He asked again for her phone number ! And he forcefully gave her a hug! While she was trying to back away !!! NOW ALL this happen about 4-3 weeks ago!! It s 12-26-18 and he friend requested my wife on Facebook and message her !!!! The work they did was good but this guy is passing the line NOW BEWARE WOMEN !!!!!!!!!! Don t let this guy near you
levard perry
3 years ago
I was extremely pleased with the services rendered at this establishment and I will be recommending this mechanic shop to all my family and friends as well as using there services for all further repairs on my vehicles moving forward.Services: Transmission, Carburetor cleaning, Wheel alignment, Battery, Oil changeServices: Transmission, Carburetor cleaning, Wheel alignment, Battery, Oil change
Samantha Yvonne
10 months ago
It s good to find someone who really cares about your car as much as you do. Well worth it.
Tina G
10 months ago
This place is great. Very helpful and it was quick service. I highly recommend them.
John Garrett
8 months ago
Very professional and helpful. I was stranded but they came to the rescue.Service: BrakesService: Brakes
Karina Allen
3 years ago
Direct Link Auto was very detail oriented and attention to detail. I was very satisfied with the quality of workmanship performed on my vehicle.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Brakes, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Brakes, Oil change
Kimberley Thomas
3 years ago
Direct Link is the best for all your repair needs, they are knowledgeable and very professional. Great prices and outstanding service.Services: Tires, General repairs & maintenance, BrakesServices: Tires, General repairs & maintenance, Brakes
Rodney Baptiste
3 years ago
The Staff at DirectLink Auto are very professional and work done in my car with reasonable price and time .Services: Wheel alignment, Brakes, Oil changeServices: Wheel alignment, Brakes, Oil change
Don W
a year ago
My guy always does a great job. Excellent service!
LetraLove
3 years ago
I come here to get my oil change!!! Very affordable and car runs like new!!! Fast service!Service: General repairs & maintenanceService: General repairs & maintenance
DM Porter
3 years ago
Very polite and professional. Handle my baby with care, now my car is running awesomeService: BrakesService: Brakes
Darlena B
3 years ago
I was pleased with the work that was done on my car. Also, the prices were reasonable.Service: Oil changeService: Oil change
Cal B
2 months ago
Ok
Nana Kwasi Nti
4 years ago
Did my repairs and inspection in one visit with no unnecessary upcharges
Clive Messam
3 years ago
They are very professional and got the inspection done in aTimely fashion
Nicole Chavez
3 years ago
Very productive amd awesome service! Would very much recommend to everyone.Services: Exhaust, General repairs & maintenance, Auto engine diagnosticServices: Exhaust, General repairs & maintenance, Auto engine diagnostic
Jordan away
4 years ago
Great service