Atlantic Motorcar Center - Maine - Caring For People and Cars

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  wayne krauss
a month ago
Bruce, the owner of Atlantic Motorcar Center, runs an outstanding business and made the required interval service of my Mercedes-Benz a painless experience. I made the appointment on relatively short notice and the car was expertly attended to by his professional staff, while I borrowed a courtesy vehicle and went about my day. The work was thorough, my car drives like a dream, and the service integrity of the manufacturers warranty was maintained, all at a fair price. I highly recommend Atlantic Motorcar Center!

  Roger M Woodbury
2 months ago
When the mechanic who had cared for my cars for more than twenty-five years retired, I found the only service that duplicated his was in Portsmouth. One hundred thirty five miles is a long way to go for services on my Mercedes, so I did a search, finding Atlantic Motorcar Center. I was surprised to find authorized dealer quality service from a more local repair shop. Better still, the folks at Atlantic Motorcar Center are very serious that my Mercedes gets the very best care and services possible. The service areas at Atlantic Motorcar Center are immaculate and spotlessly clean like a surgery. I am confident that my car gets the very best service possible and I feel this high level of care is proof that Atlantic Motorcar Center values me as their loyal customer.

  Gretchen / Bob Wolff
2 months ago
Bruce is a true leader of his team at AMC. He is involved everyday in the operations of his business and he knows his stuff. I have personally been blessed to have met him and had my BMW meticulously maintained by his team over the past several years. "Caring for people and cars" perfectly sums it up.If you are a person that takes pride is owning and caring for your vehicle, then Atlantic Motor Car is the place for you. Don't waste your time shopping around trying to get the best rate ; be smart and focus on the quality of work performed ; you won't be disappointed ! Stay away from dealerships, Bruce is steps above them. Great people with strong values towards doing it right the first time. Thank You Bruce and your team of experts !!Bob W.Camden

  Alex M.
2 weeks ago
What can I say, the location is a bit distant from our home, but it's not that far of a drive up from Freeport. And my wife likes to go antiquing and shopping in local area.As far as service, we drive because it s easy to find a place to get your car fixed, but what s very difficult to find people to take a great deal of pride and what they do, and care about you as much as they care about your car. When I first called, they told me they were "enthusiasts" about Mercedes, and German cars in general. And they are, makes all the difference.Another thing with Atlantic Motorcars, it s a locally owned, a family business, and they seem to really understands what the word family actually means. I've watched, they care about their customers, watched them get a cup of coffee for someone, and helped program a phone for another, just when I was waiting there. Really, they care about their work, and returning the safest and best performing vehicle for you.So if you need car service, and the professional relationship that comes along with it. You re not gonna find a better outfit.

  William Traver
a month ago
Unfortunately, we had a pretty nasty experience with Bruce the owner of Atlantic Motors... and yes Bruce, the shop in Wiscassett Maine that handled our most recent repair on our LR4. A classic "bait and switch" case in my opinion. My car was initially diagnosed by another shop that said there was an oil leak. We know that Land Rovers can troublesome - so we really wanted to go to an "expert" that prides themselves on quality, service and honesty. After being sold on Bruce's act in the beginning, this turned out to be a true illusion about the service at Atlantic Motors. When Bruce and I had our initial call to discuss the issue at hand, I was told a $350 diagnostic fee would find anything and everything wrong with the car. Well, this quickly turned into a laundry list of issues that the shop found in addition to the original oil leak that I knew about. Bruce quoted us $7,500 in total. Valve gasket engine leak ($3,995), front rotors ($900), Transmission ($1,283) and additional fluids and services the make up the difference of my total bill at the end. When we get the car back from the shop, we found the car had a sunroof leak within a few hours of the car being at the shop. This was mysteriously "not found" on the Diagnostics report. The electrical damage is now on the books with another shop and going to cost us thousands $$$ to repair the electronic shortages and electronic shifter malfunction, not to mention the actual sunroof replacement cost. How can a shop that does 3 quality checks not find a roof leak? The headliner was dripping extensively when we got the car back. Atlantic's team drove the car 50 miles after the engine service to verify the engine issue was resolved, but no notes on the sunroof leak during some of the State's worst rainstorms this year? They wouldn't own this issue when I addressed it. In fact, Bruce hid in his office when I asked to speak to him. When I finally met with him, he told me it wasn't something his shop will do and that the autobody shop down the road would take care of it, but "how about a car wash?"... Bruce, your ego alone is intolerable, never mind your poor customer service when an issue is addressed. You are so nice to your customers when you want their money, but once your diagnosis is challenged, you turn your back on your customers and shut the door on them? I'm sure you will have some crafty response to this bad review, seeing that you are quite manipulative when it comes to doing business with honest people. I'm sorry, but the dealership is a better option when paying over $200/hr for repair from a private shop that can't even diagnose a very evident stream dripping from a headliner creating a pool in the car's front seat and floor mats. Thanks for making our experience grand!

  Don Beattie
9 months ago
I recently had the pleasure of bringing my vehicle to Atlantic Motorcar Center, and I cannot express enough how impressed I am with their exceptional service. From start to finish, they went above and beyond to ensure my experience was nothing short of fantastic.First and foremost, I was amazed by their ability to accommodate me in their busy schedule. I had an issue with my car s convertible top, and despite their packed calendar, they managed to fit me in promptly. Their willingness to prioritize customer needs truly sets them apart.Upon arrival, I was greeted by a team of friendly and knowledgeable staff members who made me feel immediately at ease. They patiently listened to my concerns, asking pertinent questions to understand the issue thoroughly. Their professionalism and commitment to providing top-notch customer service were evident from the very beginning.Once the problem was identified, I was pleasantly surprised by how efficiently they ordered the necessary parts. They leveraged their extensive network of suppliers to expedite the process, ensuring minimal downtime for my vehicle. Their proactive approach in sourcing the required components further demonstrated their commitment to customer satisfaction.The repair process itself was flawless. The skilled technicians at Atlantic Motorcar Center worked diligently to rectify the issue with precision and attention to detail. Their expertise was evident in the final outcome - my car s roof worked better than ever before. They not only addressed the problem they removed an unwanted guests home (mice).To top it all off, Atlantic Motorcar Center went the extra mile by giving my vehicle a thorough cleaning and washing. When I picked up my car, it looked great, both inside and out. This added touch of care and attention exemplifies their commitment to providing a comprehensive and exceptional service experience.I cannot recommend Atlantic Motorcar Center highly enough. Their ability to work me into their busy schedule, swiftly identify the problem, efficiently order parts, and perform impeccable repairs showcases their professionalism and dedication to customer satisfaction. The friendly and knowledgeable staff, coupled with their commitment to going above and beyond, make Atlantic Motorcar Center a standout in the automotive service industry. If you're looking for a reliable and trustworthy service center, look no further than Atlantic Motorcar Center.Thanks Guys!Service: General repairs & maintenance

  Allen Bornheimer
4 weeks ago
Excellent, courteous service on my Mercedes on my first visit. Bruce, the owner, kept me fully informed of the diagnosis and progress of the work. Moreover, AMC got me on their schedule promptly, which is one of the reasons that I went there. The Mercedes dealer that I had been working with for years couldn't fit me in for over three weeks. AMC has a new regular customer!!!

  Alex A.
8 months ago
Call these guys first! Finding a place in Maine that not only works on Mercedes, but really knows and cares about them was an eye opener to me. I was a referred to them by a trusted colleague at work who is huge car guy, and so happy I called. Not only did the Mercedes dealer's price high, but they did not return calls when I tried to schedule the recommended work.At my previous service dealer had most indifferent service not having a new car, where I was just a number, not even a name. The guys at Atlantic Motorcar listened to what I had to say, listened to my concerns, and even listened to my hope that the long term problems would finally be resolved. They took to the time to properly check and determine the problems and areas which needed attention. And they put in a list of needed now, and things for the next appointment, never had experienced that before, it was refreshing.The entire car was re-evaluated, I was went a report with photos and details, easy for me to read. Less work than had been recommended by the dealer was determined to be urgent (allowing me to spread the costs over time), and the quote was for an amount considerably less than the dealer's had been. They told me that they had the same diagnostic and programing equipment as the dealer, and I believe them. Wow, their shop is immaculate, clean, white and bright, made me know that my car was going to be clean when finished. In fact they washed it! George the young man hand washed it.The work was done on time and I have no complaints about the quality. The car was ready for pick up and had been washed! I was treated well by Bruce (the owner), and appreciated that they had a loaner car, which was free, for me to use during the work process. Fixed right, warning lights off, no more clunking noise, I was very pleased. I think they found a customer for life, or at least as long as I own German cars. Wish they worked on boats!

  henry labrie
3 months ago
Service here is second to none. You are first impressed by the well organized and professional atmosphere both internally and externally. Bruce Howes is the owner/general manager and he sets the tone for the level of excellence he expects from all the team members. They truly care about getting it right and developing long-term customer relationships and trust. The detailed analysis and written report you receive makes you wonder why every mechanic doesn't come here to learn the system and business plan. Whether your auto is two years old or 20 years old, you are going to leave Atlantic Motorcar with a confidence and assurance of many miles of problem-free driving.

  Lesley Potter
5 months ago
I recently moved to the area and was looking for high caliber BMW auto service. Fortunately, Atlantic Motorcar Center was near me. I was not only satisfied with their work, but also their professionalism and the facility s cleanliness. I believe their work space would reflect the same. I found Bruce to be factual, honest, and fairly priced. I will be a repeat customer.

  Brad Rand
3 months ago
Bruce was very good with communication and made it easy to bring back the loaner and pick up my vehicle after hours. Pricing is fair; you re not looking for the least expensive option if you own the type of vehicle they service. You can tell they focus on respecting their customers. I will bring my vehicle back because they treat me better than the Porsche dealership.

  Kathy Allain
2 weeks ago
I love driving my ten-year-old Mercedes ML 350 Diesel Bluetec because of Atlantic Motorcar Center! Since my SUV went off warranty at the dealer, I have taken it to Atlantic Motor Car for routine checks and repairs. Every visit they explain the service throughly and even show me supporting videos for my car. Because I live an hour north, Atlantic provides a loaner. Therefore, they can keep my SUV for more than one day to send for parts or extra servicing they discovered is needed. And I am not inconvenienced. I ve found their service crew is very knowledgeable and caring for the SUV and me too! If I ever buy a new car, it will be serviced at Atlantic Motorcar Center in Wiscasset, Maine.

  Lee Anne Beausang
2 months ago
I had the very best experience at Atlantic Motorcar. I was having trouble with my car while driving to Boston through Wiscasset and my husband suggested that I stop there to see if someone could help me.Little did I know that the kind person that helped me was the owner of the business! Bruce and his team took are of the minor issue with my car right away and set my mind at ease for my four hour drive ahead.I will definitely bring my Audi to Atlantic Motorcar for service!Thank you, Bruce!

  Bleuzette
4 months ago
I love leaving reviews like this.Five stars. No, I think 10 are in order.Thank you all at Atlantic Motorcar Center!Bruce and his team are top-notch. They squeezed my Rover into their busy schedule because the turbo went went out and the car was no longer safe to drive. Well, it's kicking again! It's all powered up and I'm back on the road. The new turbo is working like a charm.A special note to the ladies who are reading this. I received wonderful advice, no run-around, and fair pricing.I was treated well; as an equal. Just because I'm a woman they did not condescend nor did they assume I was "car illiterate". Yes, that still happens even in 2023 and it's great to know there is a trustworthy, classy establishment such as Atlantic Motorcar Center who are now my go-to.~Bleuzette

  Alec Petersen
a month ago
170" Sprinter, A Service; 1/2 the price of the Mercedes dealership in scarborough. Very thorough, give you a good breakdown of any concerns and take pictures throughout the inspection to include in the report. The place is clean and the people are friendly. Highly recommend, I'll be coming back for the B service.

  Mark Freese
2 days ago
They are not quick, nor are they cheap, but they do an incredible job of making my 105k mile Volvo drive like new. They share their work and do exactly what they say they will do. They are very knowledgeable on the idiosyncrasies of various models.

  TJ David
2 weeks ago
Very unhappy having my appointment moved out another week! Had one for Monday and they were closed with no power which is no big deal. Was told Tuesday in text to bring it in today. Glad I called and didn t drive an hour because they changed it to next week. Now another wasted day! My name may not show in your records of ever coming to you. That s because I d like to keep my identity hidden until I get my car fixed.

  Dana Tavares
a month ago
Excellent shop. Diagnosed and fixed a long standing problem with my Honda. Runs better than ever. Previously diagnosed a core issue with my Volvo that baffled several other shops.Top notch service thru every aspect.

  Teresa Walker
2 months ago
I appreciated that I was serviced right away - dead battery. All staff are professional and knowledgeable. The only surprise was the cost - but I'm getting used to the fact that a Mini is expensive to maintain. Thank you to everyone - Amy, Bruce & others.

  Gary Russell
5 months ago
Atlantic Motorcar is a world class auto repair and service center. From the initial contact, written thorough evaluation report with photos, detailed price quote, update reports on repair status and review of completed work these guys are true professionals. My car is now a pleasure to drive. Many thanks to Bruce and his team for great work and an excellent experience.Services: General repairs & maintenance, Engine repair, Wheel alignment, Auto brake replacement

  Ricky Thornton
4 months ago
We have nothing but great praise for Bruce and his staff. There are so few automobile repair technicians who can work on vintage air cooled Volkswagen Beetles. We will always bring our bug to Bruce. He and his staff are all about quality workmanship. We have always been treated with the up most respect and honesty. Hands down this is where you should bring your vehicle to be repaired. Rick and Mary

  Christina Bibber
4 months ago
I've been a slacker this year regarding swapping over my tires for the winter. Thankyou for squeezing me into the schedule to get them swapped over! I truly appreciate it very much. Bruce, Eric, Chandler, and anyone else who were involved in the process, my gratitude truly goes out to you! The music was pretty nice as well. Couches are comfy as I tried to take a nap while waiting but my brain kept saying 'no sleep for you!'

  F H
5 months ago
Needed some extensive recommended scheduled maintenance as well as an engine light on my 13 Rover sport. New to AMC but they fit me right in and even found a loaner (they have twelve) for me to drive for the week. Completely transparent experience from issues found to cost estimate which was on the nose and just a bit lower than expected. Excellent communication throughout the time the vehicle was being serviced. Hands down the best experience all around from any dealer/repair/garage. I will be taking all my business to AMC from now on. Bruce is a legit car guy (as is his whole team), and he s in business for ALL the right reasons. Check AMC out you will not be disappointed.

  Robert Jarrett
5 months ago
I had an outstanding experience with Bruce and his team at Atlantic Motorcar, easily the best I have had with any auto shop.They were extremely helpful and accommodating to get my Mercedes Sprinter Campervan in and worked on. I have been living in it full time for a while around Maine and they provided a number of options to make sure it worked with my schedule considering they would also be working on my "home".They even under promised and overdelivered on the timeline, getting through a long list of maintenance items that I had expected to need multiple visits for.I also really appreciated the available workspaces, that I was able to use and get work done comfortably while I waited at AMC.I will certainly be back for all my future needs!

  Dee Barrows
4 months ago
This is how business should be done! With every step respectfully and proactively explained, doing everything they can do to make things right, checking in frequently . Once here, you are in good hands. They truly go above and beyond to take care of their Customers. How wonderful, to feel appreciated and NOT taken advantage of!!! Customer for life

  Carrie Bashaw
6 months ago
Bruce and his team were fabulous. We are the road for 2 months in our Sprinter diesel van motorhome, and I was unable to find any Mercedes Sprinter service that could perform service for multiple weeks. Bruce was able to squeeze us in as we were passing through. Thorough review of our Sprinter, excellent summary report and fortunately no major issues identified. Thank you Atlantic Motors!Services: Air & cabin filter replacement, Auto maintenance, Oil change

  Karen Blixt
5 months ago
I never write reviews, but in this case I m very happy to say this place really seems to get the meaning of service. Brought in our MB sprinter LTV and they were extremely helpful throughout. Then a couple days later got a phone call to follow up and make sure our rig is good to go. Who does that? Will definitely return.Service: Auto maintenanceService: Auto maintenance

  Mark Klemperer
7 months ago
5 stars from start to finish. All their work has been first rate. Bruce was willing to give advice before I was fully their customer, during a long distance pre-purchase inspection .They have been there for expected and unexpected repairs, and even an emergency. Great problem solving and communication. Clear billing. It is well worth the hour drive to get my olderPorsche serviced there.Services: Auto power window repair, General repairs & maintenance, Body & Trim

  Dave Beemer
5 months ago
Rarely do I leave a negative review but I will make an exception for Atlantic Motorcar Center. My wife's 2013 VW Golf TDI needed a clutch and our normal shop was booked eight weeks out so she tried Atlantic... $5,000+ later the clutch is like new.My wife has owned VW's for decades and she knows the difference between good and poor service. Attention to detail doesn't mean you focused on "thank you" brownies. It means getting things right.-Sevice light was not reset.-Tire inflation light was not reset.-Left emergency cable wasn't attached.Sevice light was reset a few weeks later by Atlantic. I resent the tire light and Bruce was seemingly not interested in the emergency brake cable. "We didn't work on that system."I tried to explain that the 1st time I drove the car, albeit a month after the clutch repair, I immediately knew the emergency brake wasn't right. VIP of Bath found the left emergency cable was disconnected and reconnected the cable at no charge.No big deal right? Wrong... We live on a stupidly steep driveway and got lucky this time. When a customer says... "Hey this was working when I brought in the car and now it doesn't" The response should be... "We didn't work on that but by all means let's take a look ASAP."My guess is when they took a looked at the rear brakes, which they sent us pictures of, the cable was somehow disconnected. Who knows... The odds it just fell off are exceedingly low.Finding a place to take your car, that you trust and has competitive pricing is a challenge, especially as of late. My suggestion is to start the process by making sure the owner of the shop is from Maine.Please no more texts. No more emails... We have had enough of Atlanta Motorcar for the rest of our lives.PS That was the most expensive brownie of my life... It was delicious .Services: Steering & suspension repair, Wheel alignment

  Paul E Naughton
2 years ago
Atlantic Motorcar is all that they advertiseFirst time customer I had clicked on their Ask a Tech tab on their web page on Monday morning looking for info on a clutch problem on a 2015 Mini. Not 5 minutes later Bruce is calling me back. A great conversation and Q&A both ways was had. So off goes Betty on. Flat bed to Atlantic Motorcar. They quickly assessed and gave a detailed estimate of work required and more importantly an accurate estimate of when they could work would be completedGood Job from the whole teamThanksServices: Transmission, Electrical repair, General repairs & maintenance, Engine repair, Battery