Rowe Ford Sales Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  JulieB
3 months ago
The collision department made errors in repairing my car. The one week repair turned into three weeks. When I questioned the quality of the repair, I was treated with such disrespect, I will never use this business again.

  Devin Desrosier
a year ago
Connie and her team are terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the hands of Row Ford Collision. I had some dents and scratches to be repaired on my 1997 BMW M3. These were small damages caused by rocks being thrown from a lawnmower, not very serious repairs at all. This car was in amazing condition when I brought it in for repairs (aside from the dents and scratches to be fixed). They had my car for almost 2 months, leaving me without a vehicle to drive... They never reached out to me about delays or anything, I had to basically harass them for any updates at all after being ghosted for weeks at a time. They incorrectly assessed the damage when I dropped it off, even though they took pictures and looked over the car with me. They failed to repair one full side of the vehicle, the side that they did "repair" was covered in new scratches, dents, and wavy panels. There was damage to my wheel caps, interior door panels, wiring harnesses, and more. The only thing that they did right was paint color matching. After telling my insurance company about this, they scheduled me for a 2nd repair to fix their mistakes and to actually fix the side that they neglected to touch. I dropped my car off and waited 2 weeks, then I was told that they could not fit me in the schedule and I should pick my car up... 3 months later I finally got an appointment. I was assured several times that my car would be finished before any salt would be on the roads (this is a summer only car that has never seen salt in its life). Not only did they not repair it in time (took them almost 3 weeks), they drove it around their parking lot in the salt and made me pick my car up and drive it home through salt in below freezing weather so that I cannot even wash it off. Now my car will sit covered in salt all winter and rust. They failed, again, to repair anything to an acceptable standard. Each side of my car is covered in swirl scratches, every single panel on the car has new scratches, my windshield has a HUGE gash across the drivers field of vision. Obviously there is no shop foreman that looks at the vehicles to approve that the work has been completed properly, or they are so bad at their job that they don't even care... To top it all off, they took my car for a LONG joy ride (I set my trip to 0 when I bring my car in for service, it was at 800 when I picked it up) and my Check Engine Light is now on. This place basically took my 9/10 condition collectors car and ruined it twice. They don't even have the guts to apologize or act like decent people when they basically ruined my car. Every single person on this team should be fired and replaced with people with actual work ethics and skills to do their jobs.Services: Painting, Body & Trim

  Dave Keenan
a year ago
I needed a simple fix done on my door handle. They assessed the car and said it would be a quick fix (30 minutes). Then twice they scheduled me a time to bring my car in and both times I actually showed up they either didn t have me on the schedule or were understaffed and couldn t do the repair that day. The second time they said they had called me in advance to reschedule which was false. I brought my car to another garage and they fixed it in 10 minutes. Ridiculous. Wasted a week and a half dealing with Rowe

  Dan Rembert
2 years ago
Have had my truck here for two different body work jobs and they always get it perfect the first time. Kyle Raine is a great manager and really easy to work with.

  Estefani Baez
a year ago
Connie was kind and efficient in fixing a long-standing issue with my car. I am thankful for her diligent work.

  Chris Gans
a year ago
Nice people that do quality work in a timely fashion.