Central Maine Motors Chevrolet Buick

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bob Bennett
4 months ago
Great experience for buying a new truck! Highly recommend. Ben Plaisted is one of the best salesman ever to deal with. Ask for him you won't be disappointed. Even his boss ( The manager) is a Cowboys fan! Awesome place to buy a vehicle. Hurry up and go get one before they're gone! Thanks Ben and company!Hope you all have a wonderful Christmas and Happy New Year!

  Kayla Caswell
2 weeks ago
Worked with Adam A & he was great! Very friendly and attentive, helped us leave with exactly what we wanted and made it a very painless process! Couldn t recommend them enough!

  Shane Condon
a month ago
My first time using Central Maine Motors, a simple oil change. They went above and beyond, I was very impressed when I received a video of the work going on. The mechanic was very informative and looked my Silverado over carefully. When I picked my truck up it was cleaner than when I dropped it off. They gave the inside a nice cleaning. I look forward to having them do all my services in the future and highly recommend them to everyone looking for an honest and qualified mechanic.Thank you Central Maine!

  Dawn Tolman
a month ago
Service was exceptional! Took my car into the service department for issues that were covered under the extended warranty. Spoke with the Service Manager when dropping my car off to express concerns. He was helpful, professional, and reassuring.Cody in the service department worked with the extended warranty company and advocated for me as the customer to have the repairs that were needed covered.This is the kind of service that will encourage me to be a return customer!

  melanie Lipsky
a month ago
The staff was very professional, I was able to drop my car off for service and use the courtesy van to get back to work and at the end of the day the courtesy van took me back to get my car. I was provided with a video and explanation of everything that was done or needed to be done. I am very happy with the service there.Thank you Central Maine Service Team.

  Russell Beckwith
2 weeks ago
The entire process from the initial inquiry to the handing over of the keys was fantastic. Ben was great from start to finish and went above and beyond to make sure that we were happy with our decision in vehicle choice and dealership. Huge thank you to Ben and the rest of the team at CMM.

  Cameron Boynton
4 weeks ago
Tryed trading in our truck for a jeep they had. Come to find out for 13k it was non road worthy. So the salesman told us about a different jeep for about 18k. Did paper work and he said a 500 down payment would be fine. then the guy put us in the waiting room as he said the manager had to see if he could get it financed. Came and got us and asked if we could go to his office to discuss things more. Half way to his office in the hallway he just said I can't help you and told us to have a good day. We asked why not. And he said credit wasn't good enough and would need a co signer. Or more money. Then said really you just need more money that's what you need. So I asked the guy how much more he said you need a couple thousand like 2k. Said we can do that. Then he said 2500. We said OK. Then we had to call and find out what happened. (Because we had to leave to go to work.) Then the guy said we needed 3k down. Said we can but asked if 3k could he do better on a used jeep with 120k. He said he couldn't because the jeep is worth that and he wouldn't come down any at all because it was already appraised and they put a lot into it to make it road worthy and that was that. Then we found out he ran a credit check 3 times in one day. Then told us we needed 5k down to make it happen. The sales guy just played games and was horrible. I would never go back there to even buy a valve stem for my spare tire they where so horrible. I would not recommend buying from here if you want a good deal and down to earth business look elsewhere.

  Mary Ann Hilderbrand
a week ago
It was the easiest and fastest way I have ever gotten a lease. It was the most pleasant experience I ve had with any car salesman and dealership since I have come back from overseas. Cooper Boardman took the time to answer all my questions without hurrying me and never once lost his patience. On the contrary, I felt like I made a friend and will definitely continue to lease for many years to come with CMM. The manager Drew was just as great. He has an amazing team! I felt like a real person and not just another old lady to push a car off on. It is difficult enough to have your life turned around by the death of my husband and then having yo deal with these changes. My biggest concern was a car that could handle the road in rainy and icy conditions. I had tried the Equinox of my boss and loved the ride. Used to fancy cars that I had in Italy this was what I needed. I had wanted the basic model to save but they were sold before I had submitted the lease application. Cooper called me and said he had the RS model in an amazing blue color. He explained the extras including heated seats and the heated steering wheel I so desired. Yes more expensive but once he explained everything and answered my countless questions I was more than convinced. I was immediately approved for a leasing and the next day I was there with my deposit. I have been in sales and procurement all my life and I tell you that Cooper may be young but he s definitely a keeper. His cordial demeanor and his eagerness to please the client went above and beyond. I reiterate what amazing customer service I received from his manager, Drew as well. I would give 10 stars if I could. I will definitely recommend the Chevy Buick dealership in Waterville to all my friends. Thank you

  Myles Allen
a month ago
Awful communications. Took five weeks to get my car back, which makes sense, GM parts are hard to get. However, I would call once a week and leave a message just checking in looking for an update, no one would return my calls. Also, during the original diagnosis the tech sent a video showing rust on a cross member. Asked the service associate three times if I should have it replaced, twice he said he would check with the tech and get back to me, never did. It s hard being front end, I get it. But not having your car for five weeks is also hard, and being ignored doesn t help. Good luck in the future, I won t be a return customer unless it s my last resort.

  T
a month ago
I've purchased alot of cars in my life and can honestly say every salesman could learn something from Adam , his hospitality , patience and kindness were above any other I have witnessed. The time the inventory and the outcome were all fantastic and I'm so glad that my wife and I chose to use Central Maine Motor Company.

  Therese McCarthy
2 months ago
Terrible. Staff meeting in the middle of the day that I wasn t told about so the service took twice as long as anticipated. I would ve made other arrangements had I known this. Was told I got a call for pickup but never did. Ended up needing to call 6 hours after start of service to confirm car was ready. I spent over 1,300 for the service and was charged ONE HUNDRED FIFTY dollars because I asked them to peek at the back interior lights to see if they could tell me why they were not automatically shutting off only for them to say I needed to replace the whole unit and they did nothing to fix the problem. So I paid THREE hours of labor for that!? I feel that not only was the customer service terrible but I was honestly, screwed over. I bought the vehicle from central Maine motors in 2020 and have been a loyal service customer since but I will never be back. This is the final straw for me as there have been other things leading up to this. And by the way, I ended up googling the answer to the lights and fixed it myself in about 2 mins. Lesson learned. Will never be back.

  James Smith
a month ago
One of the worst service departments I have visited. I took my 2023 Colorado, that I purchased last August, to your service department on Mar 13th to repair several issues with the truck, one of which was a dent in the roof that was caused when the metal popped while going through the air dryer following a visit to a local automatic car wash. The service advisor and service department manager could have cared less about the roof problem. Their attitude was "you took it through the car wash and its your problem, not mine of GM's." That was the wrong response, although the service department manager did say he would "look into it and call GM." I doubt that he has done so or will do so. He doesn't appear to be a man of is word. I stopped by the shop yesterday and left the service advisor an article I printed from the GM Authority that provided detailed information on the problem with the roofs on the Colorado trucks and a fix for the issue. The service advisor took the article, declined to read it, and simply attached it to a clip board. The service department manager had already left for the day. This was poor customer service and the entire issue made me consider if I even want this service department to repair my vehicle in the future. Your service department can learn a lot about customer service by reviewing how Charlie's in Augusta treats their customers. They will literally bend over backwards to address and repair any and every issue with your vehicle. Unlike your dealership, the staff at Charlie's has never made me feel like my vehicle's problems were not important to them.

  Cat Mama
2 months ago
Professional and timely service.I've been having an issue with a rim and no one can explain why.After my last service visit, I was able to talk with a mechanic who, at last, told me what the problem is and in an easily relatable and understandable manner.Recommend booking appointments early as they're a very busy shop; 2-3 weeks out on average.Update: absolutely reasonable priced synthetic oil changes! Plus, when you bring your car in for repair, they send a text with a link to a video of the process. How awesome is that?

  Sandi Garland
a week ago
My appointment was for 1, my car didn't go into the garage until 2. The guy at the counter argued with me that I didn't have my registration after telling him several times it was with my insurance card in my red state farm holder. He was rude and said he checked and it wasn't there. The mechanic said he found it right where I told him. The guy at the counter didn't even apologize to me.

  David Corey
3 months ago
You have a great team from the front desk to the mechanics. My issue was resolved expeditiously and very much to my satisfaction. Great job done by all thank you so much, I depend on this vehicle to see my wife in the hospital down in Massachusetts.

  Michelle Dunphy Ashton
5 months ago
Ben Plaisted was great to work with, he has a wonderful personality and made the whole experience a pleasant one. He was patient with us while we test drove multiple vehicles. He listened when I told him my budget, and he worked hard to make sure I got a great deal. I am very happy with my purchase!

  Alyssa Kitchin
3 months ago
I had bought an extended warranty when I bought my Mazda, which had a $50 deductible. I had the 4wd light come on. Central Maine was great at getting me in and getting my work approved. I was never told that there could be fees for anything that wasn t covered. I never received a phone call either until I received a call that my car was ready to be picked up. 2 hours after that first call I received another call, this time I was told that not everything was covered and I owed $300 on top of my $50 deductible. I was sick to my stomach I went down and asked to talk with someone and Gail from the service department was great. I walked out only spending $68 including the deductible. It s not good business to tell someone they are fully covered and right before they pick up their vehicle tell them they owe a bunch of money.

  Rosemarie Chamberlain
a week ago
Adam A. Was truly grate to work with and he made my purchase on my highlander possible!! Grate experience all the way around with him!! Thank you so much!!

  Alice Ladd
2 months ago
I took my 6 year old car for inspection and oil change. Not surprisingly, it did not pass. Jon Saparita helped me find a good used car and walked me through the process of purchase. He did succeed in getting me a small discount. Although it was a little more than I had hoped for, I am pleased with the purchase. Alice M. Ladd

  Kiley Connor
a month ago
Jon Saporita was wonderful. He helped me find the size vehicle to what I currently had. He was a great listener and was able to find me exactly what I needed. The finance team was great and explained everything!

  Thomas Maraggio
2 months ago
Cooper, our Sales Associate was excellent. He was a no-pressure salesman that was smiling, pleasant and very knowledgeable about the 2024 Trailblazer. We will definitely be back and request him in our next purchase. A pleasure! Thank you.

  Ashley Clement
2 months ago
I am currently having issues with my car alarm going off sporadically. When this happens, my car will not start for an extended period of time and I am unable to silence the alarm. The issue was determined to be a direct cause of having no key fob. Why do I not have one, you may wonder? Because I was never given one. I was told they'd get one for me. Now they say it's not their responsibility, even though you'd think with a $25,000 car from a dealership it'd be a given.In addition, their customer service leaves much to be desired. It took three of them standing around chatting, more than 5 minutes to even acknowledge me. I work in customer service myself and I'm highly disappointed.

  Jordan Clatchey
2 months ago
I made an appointment for 11:30 am to test drive a car. When I arrived, I was asked to wait, as the salesperson I was assigned to was "busy". When I finally got to speak with the salesperson and test drive the car, I was told the Kelley Blue Book offer that is featured on their website is invalid and to "forget about it" even though their website states "Participating Dealers are required to honor your Instant Cash Offer, provided the information and condition you provided when creating your Offer are confirmed to be accurate by the Participating Dealer.". My salesperson was condescending and dishonest. He told me he would not work with my bank, which I later found out to be a lie. As a 23-year-old woman, he definitely thought he could get extra money out of me. He also refused to honor the interest rates on the website for "well-qualified buyers", which I fall into the category of. If you're a young woman and looking to buy a car here, definitely bring a man with you or you'll only receive disrespect.

  Christina Suarez
5 months ago
It was fine, but I wouldn't describe it as great. I came in alone & without my husband, with financing already in place, knowing exactly which car I wanted. While I was on the test drive the price mysteriously went up $1,000 from what it was advertised as...The car was not ready to be sold even though I was able to take it home that day - it still needed an alignment, rust spots fixed & was not cleaned...at all. The previous owner's cardboard boxes were still in the trunk. I've had to go back 3 times since purchasing the vehicle to get these issues taken care of. I live 50 minutes away & this is a very big inconvenience.I thought walking in as a prepared & serious buyer in need of a vehicle that day that the process would be smoother. I didn't want to believe the stereotypes about used car dealers but it turns out they are stereotypes for a reason, sadly.I wouldn't purchase another vehicle from here based on my experience.

  Carol Leclair
a day ago
Adam was very friendly and knowledgeable. After speaking with him a bit he knew exactly what we wanted and found my dream car.

  Lynne Hammond
3 months ago
My car was in desperate need of cleaning. I have three large, hairy dogs and my car is the dog transport vehicle of choice, so you can imagine what was waiting for the detailing team. I was extremely happy with the results and I will definitely use them again.

  Cheryl Ware
5 days ago
I had great service was very happy they could fit me in as I was going away and needed my sticker done

  Dan Booth
2 months ago
Great service with all aspects (phone answering, scheduling (Lori and Patti, are awesome!! Cody was very helpful and knowledgeable about the work being done on my trucj .grrat communication and follow up from him. The video is very helpful! Great hearing directly from my tech who took care of m truck. Very helpful to see what he is seeing. Good quality video also. Gail was great and helped me when I picked up my truck. Thanks for a great service experience! Dan Booth

  David Bradford
5 months ago
the staff was pleasant to chat with and they always have provided quality work in the past. I was a little shocked when the price went up more than $60 from what I was told the day before. seems the lug nuts cost over $10 EACH there. that kind of soured the experience for me.

  Gail Januskiewicz
2 months ago
Larry was super in GM service. After multiple returns to service since November, it is finally working. The service dept was diligent to find the problem.Love the car rental, too!