NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trish Banks
3 months ago
The customer service here is awful, they don't know what they're doing and they don't bother try to figure it out, including the manager. I wouldn't expect employees to know everything, but their willingness to use their sources and help you is zero. If you're the manager at an auto parts store you should have at least SOME knowledge about cars, but he's rude and doesn't seem to know anything.On multiple occasions I called ahead of time to confirm they had the part I needed in stock before I made the drive. When I arrived, they suddenly didn't have it, and made very little effort to find the part. Never coming here again

  HwkyPlrs
5 months ago
Had to deal with a young woman cashier who had her father working beside her and I recieved a part that isnt even to my vehicle. Tore my car apart to replace the part just to find out it isnt even remotely close. Looked up the part # and it only fits one vehicle completely different than mine. Real hassle trying to get the correct part without a means of transportation. Hire people who know one car brand from another. Thanks

  Joe Lipp
5 months ago
Friendly and fast. Staff willing to help you look for parts

  Jocelyn Sullivan
8 months ago
The customer service at this NAPA is truly exceptional. They are always so kind and helpful. Thank you!

  Bruce Tracy
a year ago
One time the car was dead cause I had bought a new alternator but did not get a new battery too. yes a dead battery will kill your new alternator!I had no tools with me to install battery so I could get it home. The guy came out and tested the junk battery dug up tools and helped install the new battery so I could drive home with the juice in it and install my second alternator. Thanks Buddy!

  Matthew Burrows
2 years ago
This store is useless for parts delivery they will not deliver to Limerick. If the owner wants to make money I suggest expanding delivery distance to 10 miles. You want someone to spend 200 dollars on a starter but you cannot deliver the part, your store is useless.

  Jane McCabe
3 years ago
I was very disappointed in the customer service we received here. We unfortunately had to be out driving in a bad storm storm, and needed new wiper blades. Stopped here because it was the first place we saw. They wouldn't help install the blades. We took our business down the road to advanced auto parts where they happily put new blades on for free. Vote with your wallet!

  Riddle Family
4 years ago
they were super nice. staff came out and helped me put power steering fluid in which was amazing. was very impressed with their knowledge of products and their helpfulness. def recommend them to anyone who needs stuff for their vehicle.

  katherine carter
2 years ago
If I could leave negative I would. I bought plugs and wires for my Subaru Forester and when my mechanic went to install them they were used!! Like REALLY??!!?? Bad customer service and how hard is it to check a product before handing over to a customer. It cost me extra time, gas and time off and did they care or compensate me in any way?? Absolutely Not. I will never return to Waterboro Napa!!

  Jam Lewis
3 years ago
Stopped in for wiper blades and was immediately offered choices from high-end to low-end. The manager was kind enough to explain the difference other than the prices which is always helpful.

  kyle garey
11 months ago
Great customer service, got the parts I needed in a reasonable time!

  D P
5 years ago
Update #2: The manager of the Waterboro store, Kathy, caught wind of what happened (while she was out and a man from another store was covering for her) and very kindly reached out. She was extremely understanding and went to great lengths to rectify the situation, even going so far as to order me a new back wiper blade straight from the manufacturer. She also refunded me for the faulty wiper and we are trying to work on a solution for repairing the scratches on my back windshield. I am impressed by Kathy s professionalism and compassion. It s too bad that I happened to go in the day that gentleman was covering for her because I do not believe that I experienced the store in the way it is typically run. I appreciate that NAPA cared enough to fix this issue for me and the way they handled it in the end has convinced me that I can trust the Waterboro store again in the future.Update: tried calling corporate and they said they d have a manager call me. Got a call a couple days later. Told them the whole story just to find out he was the manager for East MILLINOCKET when I said the incident happened in East WATERBORO. I also sent an email to the address I was given to in the reply below and I got a reply saying my message was not able to be delivered (and I double checked the address to make sure it was right). You guys are truly awful at the whole customer service thing...The Waterboro, Maine location does NOT have a lot of know-how. They sold me the wrong length wiper blade and when I needed help installing it, the associate put it on even though it clearly didn t fit correctly. When I went to use my back wiper, the casing that goes over the blade was touching the windshield and scraped along the entire thing. When I went back for the third time to get help fixing it, the only remedy I was offered was an even trade for the right size blade. Not sure why I would owe anything for a mistake your company made in the first place, especially when it caused damage to my car! The manager was also rude and wouldn t even listen to my explanation of what happened without interrupting me to tell me I was wrong. And, to top it all off, upon using the wiper that s the correct size, I ve noticed it only clears water off with the outer half of the blade. Great quality - go figure they re Napa brand! Will never shop at Napa again.

  SkyplayZ GameZ
5 years ago
Keith is less than helpful. This Napa has now given me a very hard time a out returning a bad Napa battery (record of sale in their computer system) that only lasted 1/3 of it's projected life, has sent me away without being able to sell me a headlight bulb because I didn't know if my engine was 2.0 or 2.5, and now refuse to assist me with a taillight bulb. There is one guy there that is efficient and interested in actually helping the customer and it is NOT the manager and NOT Keith. Wonder why?

  Cory Fletcher
3 years ago
Update your hours on Google. I just spent 45 minutes driving there and back because you couldn't be bothered to update your hours here to say that you're closing at 5pm instead of 6pm. Have some respect for your customers and their time.

  David Beane
3 years ago
I'm not much of a car guy so I count on the NAPA staff when I have even the simplest questions. They have all, to a person, been pleasant & helpful every time I've been there.

  Timothy Morris
3 years ago
Very convient, only parts store in town, they tend to have the parts I need or can tell me where to find them, I've been happy with their customer service.

  Ronald Cote
5 years ago
NAPA has what you need. Great that they have this location in Waterboro. I'm not a mechanic, but am handy around cars, motorcycle's, and small engines. They are always helpful there.

  Owen Bradley
3 years ago
Have a wide selection of auto parts and the people are pretty helpful at making sure you get what you need. I'd say the prices are fair for what they're selling

  Gary Morin
2 years ago
One of the most knowledgeable manager on hand. He too is a bk yard mechanic, still learning and willing to share his knowledge.

  Gary Mayhew
4 years ago
Great staff always willing to go the extra mile to help with your tasks. Quality parts for all the vehicles I've have for years.

  Wolfie Playz
2 years ago
Employees are willing to take the time to find the hard to find parts.. I had to do a wheel bearing on my older 2 ton truck and was able to get everything I needed...

  Ed Pierce
3 years ago
I have bought things here since the 1980s and I will continue to do business when I am in need of things they are more than helpful and always try to get the things that I need and I get all my paint supplies here thank you Napa

  Mike Kemp
6 years ago
Called to see if possibly they had a bearing I needed and the guy on the phone told me he didn't have time to look it up .isn't that part of your job sorry for asking you if you had a part and doing your job talk about poor customer service ...............

  Jeremy Mulkhey
2 years ago
Always amazing help whenever I need them. A million times better then the idiots at Very Incompetent Peckerheads (VIP)

  Baddazz Toyz
4 years ago
Great parts and knowledgeable employees they definitely beat AutoZone or advanced auto parts wise amd a lot better quality parts

  Thomas Meuse
2 years ago
Had to return three times everything I bought there was the wrong part for my car. I will never shop at Napa again

  Kimberly Garrett
4 years ago
Very informative bought the bucket deal to save 20% the sales rep was very understanding and patient got all I needed and also where correct

  Justin Taylor
5 years ago
Great guys over hear, easy to work with and knowledgable. Dont get the "what engine do you have" for break pads.

  James Ducrow
2 years ago
Conveniently located people oriented if it wasn't for the store I would never drive

  Jay Dandero
2 years ago
Fast Service on a fairly large order 354 dollars. Very Nice People