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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
christie keller
4 months ago
I had a scratch in my driver seat leather and Mazda recommended going here. It s an hour drive each way to get there but I sucked it up based on the referral. The first appointment they take the leather seat off then send it out to repair so the following week I drove the 2 hour drive again to have it installed. It was a weirdly warm day that it was installed so I didn t use my heated seat on the way home but the next time I did, I only had heat in my back where the leather wasn t removed and the butt of the seat was ice cold! I called and talked to a girl who apologized and said they probably didn t connect it when they put it back together and they would get me right in and fill my gas for the inconvenience. This conversation made the hassle not as bad UNTIL I arrived.The person who assisted me when I got there, had not been there the past 2 times I was there. Within minutes of pulling my car in, he told me they never disconnected the heated seat and even though it sounds coincidental they didn t do it. He even went on to tell me my passenger seat that they didn t repair has the same issue in the heated seat and it sounds like an issue with Mazda. Then he drives my car out of the shop, comes back in and says coincidentally now that they took it apart and put it back together it works. There was no Im so sorry for the inconvenience and no gas put in my car. He was so concerned about not taking fault and instead gave the worst customer service experience I ve ever had.
Herifonso Vega Velez
2 years ago
I had an excellent experience here!!! I was able to get seen quickly about my torn leathers driver seat. The turnaround time was good as well as the cost. Cannot say enough things about the professionalism of the shop and its manager!! I highly recommend this shop to all!!!
Sandra Stark
9 months ago
I was thrilled with my reupholstered front seats in my 2010 Lexus. They look & smell like a brand new car They matched the head rests and back seats perfectly. This model has heated and cooling seats and they were able to accommodate both. I can now comfortably drive this car another 5 years. Thank you so much.Service: Classic car upholsteryService: Classic car upholstery
Ron Cornelissen
6 months ago
Very happy with the installation of heated seats in our new Honda Ridgeline. The job was completed on time and professionally done.
Barbara Jurgen
a week ago
Care about their customers I had issues with my sensor they had me come right back got it fixed.
Ken H
4 years ago
Had a great experience getting a hitch installed, great folks working here, they have many talents to better your vehicle. Thanks to Mike for a great job!
Judd Cottage
3 years ago
Owner was extremely friendly, helpful and professional. He made the extra effort to make sure that I would be happy with the type of leather seats I was choosing (the one I had chosen would not have worked well with the heat) with the installation of heated seats. He helped me make a better choice and I am just thrilled. The seats look fabulous (like original factory) and the heated seats a great plus in New England on a new Rav 4 hybrid. They are a great option. Get the base model of your new car and then add leather and heard seats after to have a premium product at a better price than from the dealer!
Ian Lamarre
a year ago
I went to have a new seat cover installed on my Seadoo seat, and not only was it loose and askew, but it was actually not functional once I had put it back on the ski. They had done such a poor job that the seat ripped five minutes into the first ride with it. When I asked if it could get a refund or discount, they were pretty rude about how they handled things. Would not recommend, they don t stand behind their work.
David Shane
6 years ago
Went today to have auto start put in my 2007 fj cruiser. Was a great experience. They are extremely professional. The installation was immaculately done. Tech took time to explain system when completed. Even put keyless entry and auto start on 1 remote. I highly recommend them. I will definitely use in future for other vehicles.
Janice Parks
3 years ago
I would like to thank Classic Soft Trim for their patient, knowledgeable, friendly, and courteous service to a scattered and panicked repeat customer. Several years ago, Classic Soft Trim installed a remote starter into my 2012 VW CC. A few extremely satisfied years later Classic Soft Trim resolved my failed car fob issue by reinstalling my remote starter. Recently, experiencing problems unlocking the car after using the remote starter, I went back to Classic Soft Trim. They again resolved my issues, kindly not indicating the cause as user error! I would highly recommend Classic Soft Trim s service and have done so in the past.Service: Electrical
Scott Armacost
6 years ago
I bought a one year old truck from Portsmouth Chevy. I wanted to get a couple upgrades to the interior. They recommend Classic Soft Touch. I assumed since they were recommended by a dealer I would get quality parts. I even asked the sales rep about the quality of the parts they used. He said they only use top brands. I asked him for GM parts. He said they were not available. I said I don't want my truck to look like something I bought from Radio Shack and put in myself. He reassured me that they were a premier outfit and everything is like factory parts. I had leather seats put in, a navigation/radio/back up cam.The camera is attached to my bumper, instead of concealed in the handle (they have a very good sales pitch as to why they screw it to the bumper instead.) the Rosen (JUNK) brand navigation system has gone out twice and seems currently to have a mind of its own. The leather is coming apart. I went back to the Chevy dealer to complain about their recommendation. He said he would work with me on getting GM leather and Navigation system installed and was very sorry I had a problem. The $3,000.00 I spent at Classic Soft Trim is now going in the garbage. The GM parts are only $500.00 more then what I originally spent. Mind you I will have to spend $3,500.00 to get what I wanted from the beginning.The bottom line is they are expensive and offer junk parts. If your car is green with flames on side and lowered to the ground with a loud stereo you will love the flea market experience you will get with them. If you have a nice car and want equipment that matches your car, avoid this place. Check out Rosen Navigation System on line. The reviews will match mine.
Jim Barnes
3 years ago
Could not find a place to replace a blown sunroof on our little Honda in mid coast Maine so found these guys who did a great job for peanuts. Great folks with a customer service attitude.Service: Body & TrimService: Body & Trim
John Houy
6 years ago
Had a remote starter installed in my 2016 Nissan Frontier SL, the quality of the work was superior and the quality of the remote starter is outstanding. I would highly recommend this company, as they are the true meaning of QUALITY CUSTOMER SERVICE.
M Levesque
3 years ago
They did an awesome job repairing a tear in my leather seat! I was extremely satisfied with their craftsmanship and their friendly staff. I would highly recommend this business.
Kelly Spring
4 years ago
The Best service! Quality work! Highly recommend for any of your auto accessory needs!
c c
4 years ago
I had a hitched install a few weeks back, I was in and out in about 1 hour. Great Staff. Clean shop
Mario Sanchez
4 years ago
These guys were great to work with. Quality of the work came out fantastic. I would definitely recommend these guys.
Jason Trease
5 months ago
You guys are the best! Thank you!
richard mayerson
2 years ago
Great work. Had leather installed and it is better then factory .
Abdimalik Duale
4 years ago
Did a great job on my 2018 Ford fusion seats. Love it more now!
Bethany Dastoli
2 years ago
Excellent service and information on the remote start system installed. Thank you.
Jonathan Paul
2 years ago
Top notch outfit, they do a great job with upholstery as well.
Rich Reilly
2 years ago
Thanks for a great experience, great customer service and the job well done!
Rusty M
4 years ago
Fantastic shop! Great crew to deal with! Great job!
jon mccarthy
a year ago
They are fast and affordable.
Paul Martin
3 years ago
Great place to work friendly people
lol price
4 years ago
Good people good work
Tim Poulin
2 years ago
Great service.
Pao Baez
3 months ago
Excellent attention! I went from Cape Elizabeth to Saco, to put the Remote Start System on a friend's car, EXCELLENT EXPERIENCE! They have good prices and excellent service! Thank you!Excelente atenci�n! Fui desde Cape Elizabeth hasta Saco, para colocarle el Remote Start System al carro de un amigo, EXCELENTE EXPERIENCIA! Tienen buenos precios y excelente atenci�n! Gracias!