Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
April
a month ago
I had such a great experience! The salesperson (#13465) was friendly, knowledgeable, efficient & informative! What a pleasant surprise to have such good customer service. Definitely made me happy to see how much she loved her job. They replaced all 4 tires, rotors, brakes, 2filters & inspection. My ride was super happy! I ended up having a faulty tire and when I went back they took the time to find the issue, found another tire same day to replace it & treated me with kindness the whole way. I look forward to returning for oil changes & free tire rotations for the life of the tires. Kill 2 birds with one stone :) such a great deal & wonderful people.Thank you Rockland VIP!
J. Anders
2 weeks ago
Went there today to get an inspection sticker, just put $1200 in parts in the front end, and some kid that looks like he just got out of high school failed the sticker for a technicality on an muffler. Do not recommend. First of all there was nothing wrong with the muffler, secondly waiting in the establishment for as long as I did was ridiculous for a five minute process.
Ed Murphy
a month ago
Very professional, took us right in on a Sunday and we re done in no time. Fair price for a job well done. Went above and beyond explaining issue with other tire with no sales pressure
Alyson Michaud
a month ago
Great customer service. They are very friendly and knowledgeable. The car service was quick but thorough. It I was easy to make an appointment also. Highly recommend
Tom Barry
2 months ago
A bunch of bozos working here, terrible customer service. Took my truck in to get new power steering lines. The work got done, it was over their quote but it was fine. Days later I noticed the front splash guard on my truck was missing. I called them and the guy says oops, yeah the bolts broke and we couldn t get it back on . Would ve been nice to know that that happened and a part of my truck was still sitting in their garage. 0/10 would not recommend.
William Bazlen
2 months ago
I had a new set of tires installed on my Chevy Colorado. The front desk personnel and service technician were friendly and knowledgeable. Returned in a week to retorque the wheels and service was done promptly.
Tabitha ward Leonard
4 months ago
I have been going to vip for the past six years. I have had the best experience at vip. They have done everything in a timely manner. They will show me exactly what is wrong with my car. They will also help me save money if able too. The customer service has been very good. They explained things in a way I could understand about my vehicle. V I p is the only place I will go to have my car fixed and looked at!!!!
Amber Farrell
7 months ago
Upon calling VIP for tires I was quoted fast and efficiently. I ended up being gifted four new tires from family and called to have them mounted and balanced. I was greeted and offered to sit in the waiting room where you can see all the technicians working. All workers were pleasant and friendly and working hard! I give a high five for the hard work on such a hot humid day and fast service!Service: Tires
Kev F
6 months ago
Took our jeep up to fix a flat, fast work and didn't cost much. Took it there again for extensive work, again it was done quickly and came in under the quoted price. Going to get new tires next year for both vehicles and we know where we'll be going, VIP.Services: Engine repair, Brakes, Vehicle safety inspection, Oil changeServices: Engine repair, Brakes, Vehicle safety inspection, Oil change
Timothy Murphy
5 months ago
Came in for an inspection last month. I needed new tires to pass inspection, and was told I needed new rear drum brakes as the handbrake wasn't holding. Quoted $1200 for this. I was able to adjust the rear brakes for free in less than an hour and have the handbrake be in compliance with inspection. Found a second shop to do tires and alignment for $600, much less than quoted by VIP. Came back for free inspection within 30 days, it passed. they tried to charge me for redoing the inspection, then told me I should get a new front wheel bearing for ~600 ($131 for the part, very overpriced, then 2 hours of labor at $145, then >$100 for a front wheel alignment). The shop that had just put new tires and did a 4 wheel alignment never spoke of needing a new front wheel bearing, and a mechanic I trust in the Rockland area inspected my car and found nothing to suggest needing a new wheel bearing. At every turn VIP tried to make me pay either more than the market price of goods and services are, or straight up lie to me and tell me I need work that is not needed.Service: Vehicle Inspection
Melanie Savage
a year ago
I needed my tires put on my new rims. They fit me in last minute. It was quick & friendly service. The final price was even less than the original quote! Love it!
Cynthia Ginn
6 months ago
I had an appointment for 4:00 to have my tires rotated and my alignment checked yesterday at VIP in Rockland, Maine. When I arrived at 3:30 to drop my vehicle off there was no place to park and I was told to come back at 4:00. I left my car locked in the parking lot and asked that my car be locked when it was put back in the parking lot. It was unlocked when I arrived to pick it up. My receipt and keys were laying on the counter when I went inside the store. There was no one at the counter, so I just took my receipt and keys and left. There have been times when even my windows were rolled down when I picked up my vehicle. Very unprofessional employees. I will never buy tires or a life-time alignment from VIP again.
Edward Mccabe
3 months ago
The staff was great honest and helpful and friendly, they helped me get the best tire for my needs and was very knowledgeable about all other service my truck needed
Billine Harford
a month ago
I trust all of my vehicles to VIP. Excellent customer service and they back all of their work!
Anne Bartlett
7 months ago
Highly recommend when you re in need of quick service. Waiting room is small, keurig was out of order, but they have wifi.Oil changes and vehicle inspections are my go-to. Other services can be more expensive than a mechanic but VIP will probably get you on the schedule faster.Services: Air & cabin filter replacement, Vehicle Inspection, Oil changeServices: Air & cabin filter replacement, Vehicle Inspection, Oil change
Samantha McCabe
3 months ago
Got tires for my Lincoln Navigator, and the tires work wonderful on my truck along with the wonderful staff that worked with me and got them done in a timely manner. Thank you everyone at vip tires and services.
Sierra Marcy Lary
8 months ago
VIP has provided me with great service time and time again! Even when I had never been there before, they fit me in on a busy weekend to fix an unexpected flat tire emergency. The rest was history! I am so happy to have found them. The staff are kind and knowledgeable and take time to answer all my questions and give recommendations about how to keep my very old Prius running well. Thank you, VIP!!
Katrina Highley
8 months ago
CarrieAnn helped me when I showed up at 4:30 for an appointment and she had to let me know they don't offer appointments on the half hour and the tech that made my appointment was mistaken. No problem at all, she fit me in somehow, the guys got my tires on, CarrieAnn offered a special warranty deal with no pressure or weird sales techniques and explained my bill very clearly, and I drove off happily. I also heard her handle multiple difficult customers with extraordinary grace and competence. The woman is a saint. And my tires seem to be working fine which is awesome too. Won't be going anywhere else for tires, that's for sure.Service: Tires
camryn desruisseaux
7 months ago
Excellent service- they were very knowledgeable and speedy on the phone. They fit me in for a tire appointment almost immediately and made special accommodations as I needed new tires asap. Overall, very friendly and fast service Services: Tires, Oil changeServices: Tires, Oil change
Tina Rhoads
6 months ago
Great customer service. Fast and friendly. I Had tires put on and going back for an oil change. A awesome group of professionals for vehicle up keep.Service: TiresService: Tires
Travis Huff
9 months ago
I was able to buy new tires and get them installed on my van quickly and easily, plus when I took my truck in for an oil change and inspection, they walked me though and informed me of all the options I had available without sales pressure or tactics. Very friendly and responsive staff. Great location! Highly recommended!Services: Tires, Vehicle Inspection, Oil changeServices: Tires, Vehicle Inspection, Oil change
Lisa Nanny
8 months ago
Technician said the tire I was checking could not be repaired and recommended 4 new tires. I became suspicious since the dealership looked everything over prior to my I driving the 2,000 miles and I think they would have noticed 4 questionable tires.When I inquired to tread depth, he could not tell me. The front 2 tires were the oldest and I could understand the wear. However the rear tires only have 6,000 miles as they were new 11/22.Then when I picked up my car the new tires were put on the BACK rather than the front. I will have my dealer servicer move them once I return home.Honestly, I personally feel like they saw TX plates in ME, woman driver and tried to make a 4 tire sale.Service: Auto tire replacement
Michael Martineau
4 months ago
I recently spent just over six grand on car repairs, in since April, have been very happy except for the attitude of one individual who literally rolled his eyes at me because I misunderstood an explanation he gave me as to why he needed to do something,, it was a very simple discussion, and a very simple misunderstanding, so the attitude was not needled.
Monica Pruitt
a week ago
The Lady Karynann is really nice ! She tries her best to help !! Thank you Karynann!!!
Gail Nason
a month ago
I would highly recommend VIP to anyone to have oil changes or any other need they may have
Minda McVetty
11 months ago
I have gotten new tires at VIP for quite a few years. The staff is always helpful and professional. The prices for the same tires which are Michelin tires, are more expensive elsewhere. I also appreciate being able to drive up and get air in my tires quickly and without any significant wait.Services: Tire rotations, Auto tire replacementServices: Tire rotations, Auto tire replacement
Nicole Hodgkins
6 months ago
I drive 2 miles to get my car inspected at Vip in Rockland, ME. They are able to get me in an appointment within a week usually and get it done properly. The cost is the going rate so I ll keep using VIP.
reborca the orca
10 months ago
I hit a pot hole in my brand new car and my tire formed a bubble. It wasn t safe to drive and they were able to fit me in for a quick tire install even though I came in within an hour of closing. They are great and will take good care of your car.
Bryan Clement
2 months ago
VIP has been incredibly helpful, flexible and prompt in my service experience with them. Highly recommend!
Rennie Ament
8 months ago
I can t speak to the quality of the work they do here. I got an oil change for a good deal, and a quote for a break replacement that looked reasonable, price-wise. But I know I won t be back to get any of that bigger work done because of the ignorant xenophobic/homophobic stuff one of the guys behind the counter was spouting off. They were all talking about aliens and the bible for a minute (whatever, none of my business) but when the talk turned from space aliens to Aliens can come from anywhere: Mexico, Guatemala if they re not from here, they re queer! it stopped being funny and started making me think about how they might treat folks who aren t straight and/or white in this space. Pretty ominous. Not a good look.Service: Oil change