Portland Yacht Services Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shawn S
5 months ago
My recent head gasket job was done in an expedited manner, with the PYS staff knowing that summer was coming to an end and wanted to get me back on the water. Fast forward to Sept and after much troubleshooting at my marina I brought my boat back to PYS and thier team there jumped right on it and were able to pinpoint my issues. Steve Talbot kept me in the loop with updates . Showing his commitment to providing customers with top notch service. I highly reccommend Steve and the techs at PYS.

  Pietro G
6 months ago
Recently had to have my yacht hauled on an semi-emergency basis while cruising Maine waters. Can't say enough about how well service manager Rob Benson treated us, along with some great technicians who were very meticulous. I especially want to thank Rand for his attention to detail and for going the extra mile to make sure everything was correctly done. Did I mention that this is a dog friendly boat yard? The guys could not have been nicer to Birdie and Sundae and the yard itself is in top notch condition. Bravo Phin!

  Michael Klein
7 months ago
I stored my sailboat with a Portland Yacht services this winter. I have to say I was very disappointed in the end. While some of the work was high-quality, there was a significant lack of action to details. A number of items were not repaired or actually broken when I picked up my boat. My generator was repaired and now does not turn off with the switch. My engine was run with the seacock closed and destroyed my impeller, the boat was delivered this way. My hot water heater had a fitting broken off when they went to winterize it and it was not replaced leaving my hot water heater unusable and likely destroyed. This, along with a dozen other smaller items was what I walked into when it delivered to me. I had sent an email and asked to receive a call about these issues and now two weeks have gone by without any response. For the $20,000 that I spent this winter I expected more.

  Mark Bryant
5 months ago
I recently and easly sold my 48' Cutter for my asking price.I contribute the quick sale to the recent upgrades done on the boat by the well organized and experienced management and technicians at PYS Inc. - Great boat yard.

  Chris Giles
11 months ago
I had them store my boat over the winter, service the outboard and do some electrical fixes. They did and excellent job. Steve, Steve and Gary made sure to take good care of me and in the end all my electronics and boat run perfectly. Thank you for the great job.

  Chad Baynar
2 years ago
Was there with my brother in law of Friends of Casco bay/Green drink. Had a great time with good beer.

  Bill Phelan
11 months ago
Highly recommend Portland Yacht Services. I work closely with Skyler Fugelso who is extremely focused on great customer service and treating every customer well, regardless of how big or small their boat or project is. Everyone I have met who works at Portland Yacht Services seems to appreciate this unique business and all are focused on working together to making it better every day. Really impressive team of people!

  J Davis
2 years ago
Absolute Nightmare of an experience!! Not really sure where to begin. I ve never been treated so rude by a Maine company. I had to bring my boat back 4x before it was finally fixed. Because I voiced my experience and told the VP about how Steve (the service manager, currently in a management class) had treated me, again the VP said we should part ways , ie, not to return.Charged me for work it didn t need. Broke steering line, than charged me to replace. I even provided video proving nothing was broken when dropped off. Didn t matter in the fall fixed lower gear unit. Started in Spring boat wouldn t go. They were the last to have it. Dropped boat in Sept, told a couple weeks, got it back in December after snow fell. The gear unit they installed in fall, effected prop and of course, this was also my fault somehow. Said I would see fog from them winterizing, no fog. Charged me 3 hours labor for a oil sensor replacement I said I didn t need and later proved I didn t need, other mechanics there verified it s an hour job max .it s endless, but hopefully you get the idea.If you have an infinite account and can afford to spend triple what s needed and don t mind being treated as a bother for choosing them, than this is your place. But if you prefer a minimal level of kindness and have a boat less than 30 beware!!! No one deserves this. I even had 3 of the employees side bar with me telling me he s rude to employees and customers. Horrific culture.I ve never left a review on a business, but people really need to be cautioned about this one! Mind blowing

  Charlotte Kinkade
3 years ago
Top of the line outboard service, Steve Talbot could not be a nicer human or better mechanic- HUGE travel lift- friendly yard staff- Dave Hoar, the paint and glass repair, is incredibly talented. Plus they re build more and more indoor storage capacity so they ll soon be a go to place for even nicer big boats!

  Nicholas Browning
5 years ago
Absolutely the worst service center ever. They take forever to fix your boat and they never call. I dropped my boat off for a stalling issue with the motors. It took almost a month to get it back and wasn't even fixed after paying over $1,700. I had to constantly call the service center to get updates on my boat and every time I was blown off by Steve the service guy. It's clear that the "little boats" don't matter to these guys. They're too busy with their big new crane and all the big boats that cost big money. I would highly suggest staying away from this company for anything. I made the mistake of suggesting them before I realized how bad they were and now my buddy is dealing with the same issues. Do yourself and your wallet a favor and avoid this establishment.

  Jake Ecker
5 years ago
Impressive 300 Ton lift, I bit cluttered for my taste.

  Michele Nollner
3 years ago
Thank you, thank you, thank you! John really went the extra mile to help us resolve our alternator/charging issues.The staff was extremely accommodating and service turnaround was very quick, during the high point of the season.

  Douglas Hauck
2 years ago
Charged me for work not performed, and for charged for an estimate I never recieved, generally are outrageously expensive. I think they cater to rich boaters, and treat others like they really don't want or need your business.

  Keith Nassif
a year ago
This is the most mismanaged company I ve dealt with. They do NOT complete jobs, do not return calls and worse the charge for services that are not rendered then they hold your boat hostage until they can embezzle money from you. LOOK ELSEWHERE!!

  Dean Donovan
4 years ago
I had mechanical issues with my trolling motor during the BASS Eastern Regional event on Sebago Lake and Portland Yacht services went out of their way and lent me a spare motor to use for the remainder of the event. Highly recommend Jay and his team to take care of any issues you encounter. Thanks again and hope to meet you guys again in the future.

  Scott Harley
4 years ago
I took my boat out of the water for winter at Portland Yacht Services. I was allowed to work on my boat there. I had a survey done on my boat prior to buying my boat. The insurance company told me to discontinue old unused threw holes so I took out the threw hulls to fiberglass them over. When I went down to check to see if Portland Yacht Services had covered my boat like they were supposed to. My boat was gone, so I went in the office to ask where my boat was. They asked who I was and the name of my boat, so I told them. They said they launched it and towed it to their other facility. When I got down to their other facility, there was my boat, sunk. They did not call me. Their contract says they can only move a boat, without permission, for the boat show or flower show, neither was going on at this time. PYS says they follow ABYC Standards which states all bilges have to be checked for standing water and tight threw hulls... the door on my boat was locked. They did not check anything. They launched my boat to take out the Harvey Gamage. The owner of this boat is Phineas Sprague, the owner of PYS. PYS pickled the engines and dry cleaned the cushions and mattresses. They never changed any wires or rebuilt any starters or alternators they cut the wiring harness on the radar instead of unhooking the wires. Their insurance company totaled the boat and paid just what I paid for the boat. Replacement cost was 1.3 million but because I got a good deal they didn t have to pay any more than I did. It has taken 80.000 dollars to put my boat back together and 4000 hours. PYS has a lean on my boat for 11,000 dollars. One engine they pickled had a bent push rod which means they tried to start the engine full of water. When the owner of PYS was asked if he was given all the insurance money if he could put the boat back to value that it was when it arrived he said no and he would not even reduce his labor rate... there was water in the fuel when the boat left. It was towed by my lobster boat. I do not think anybody should use Portland Yacht Services. You can t fight a man with money and lawyers on speed dial. I hope this is seen by the public and next I'm going to send it to yelp...

  Andrea Hasenfus Perkins
6 years ago
We rented a mooring for our 32' sailboat at this location simply because we were not familiar with the area and did not do much research. The cost of the mooring was a little higher than we expected. There were 3 showers which were really small with no place to put your things other than a small shelf high on the wall with a few hooks. But the thing that was really problematic was the unending "rolling" in the mooring field. The marina is right at the mouth of the harbor and ferries and tour boats are constantly passing and sending large wakes into the mooring field. We have never experienced such heavy wakes and rolls and it was very difficult to sleep. Our anchor actually jumped off its roller.It was nice however to be able to walk to town and shop in the Old Port.

  Justin Campbell
7 years ago
My wife and I were in Portland on vacation and decided renting to look into renting a boat for the day. After calling a few places it appeared that most rentals had been spoken for and our only option was to go through PYS. On the day of our excursion we were told that the boat we were expecting to sail had been having engine issues but today it was running fine. Being that we had already planned our entire day around this sail trip we rolled the dice. After discussing with PYS we wanted to sail and anchor at Jewel Island we were given a map and were on our way. Upon anchoring the boat in a cove of the island we swam ashore for a 45 minute hike. Upon returning to the boat it was apparent the tide had begun to recede at a very rapidly. Within 30 minutes the boat was completely beached. Needless to say my wife and I had not planned to spend the night on the boat but luckily were able to spend a few hours with a couple planning to stay the night on the island. After notifying PYS of the situation and the fact we just needed to wait for the tide to return they decided to send for a tow boat to bring us back to the marina even though we had settled the boat in sand with no pressure to the prop or keel. Once the tide had come in and the boat righted itself they refused to try starting the boat as well as stated neither of the two employee's that rented us the boat had ever been to the island or the cove. After they tied up the boat to their tow rig and we made our way in we encountered some wake and the way in which they had secured the lines between the two vessels cause the tow boat to rip off one of the safety rails. As we reached the dock PYS crew informed me that they would need to look over the haul to inspect if any damage had occurred during the beaching but would notify me of their findings if anything happened. One month later I am looking at my cc statement only to find a $1,500 charge from PYS with no notification. Be EXTREMELY careful if you decide to rent from PYS as their staff might know what a boat is but should not be entrusted with renting as they clearly are not working off experience.

  F Thomas Crowley Jr
2 years ago
The people at PYS are all very helpful, patient, courteous and friendly! Especially Justina and VictoriaSo refreshing and wonderful. Thanks!

  Justin Sas
2 years ago
Wow , came down for the maine boat builders show , big place hauling 93 foot barges and such ,great atmosphere and work ethic, cleanest facilities by far will certainly be back .

  James R Vander Schaaf
a year ago
A great shipyard for for your recreational or commercial vessel. You will get great service and care for your boat.

  Ken Wagner
a year ago
Very thorough place that you both fixed and things up and running have not tested it yet but everything looks great

  Andelena Pinkerton
a year ago
Easy to get to and easy parking. Highly recommend if you are looking for slip for your ocean boat.

  Peter L.
a year ago
Favorite place to take pics. When I need some time to myself I drive here and take pics of the boats. Friendly staff. Love this place.

  Joe Christopher
a year ago
They do a lot of work for us and they certainly get paid for it. Impressive yard with full services.

  James Loeber
4 years ago
These guys are knowledgeable, friendly, reasonably priced and responsive. Highly recommend for any size job! Thank you.

  Katie Hatch
5 years ago
Portland Yacht Services has been a waterfront staple for decades. Their new location offers a wider selection of services and calmer waterfront location.

  Moe Sabina
5 years ago
Amazing service by experienced professionals. They treat your boat as if it were there own.

  Ryan Mcdermott
a year ago
I have a lot of very large yachts and stuff and this is where I get the oil changed on all of them.

  Alex C
a year ago
Luke Battige was very disrespectful towards veterans.