NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Magnus Dunning
5 months ago
Hey NAPA team, if you re going to have a discussion not involving work, don t have three of you behind the partition where we all can hear you, while we stand in line because there s only one other representative working the cash register. It really makes it worse when, you finally get to the counter and the representative says We don t have that. After we waited patiently while the three NAPA guys sorted out their personal work matters.

  Jethro Pettit
8 months ago
The guys at NAPA on Presumpscot Street are the best - they helped me troubleshoot a battery switch installation way beyond the call of duty. Thank you!

  Douglas Hersom
2 years ago
As a former mechanic and DIYer I like to tackle most of my vehicle repairs myself and it usually saves me a little money but anyone that has worked on an older vehicle (mine is 20 years old) will tell you that its not uncommon to run into surprises or trouble which is what happened to me this past weekend.Recently my old rust bucket had a lot of work done on it by another shade tree mechanic (back yard mechanic) anyway when they replaced the Brake lines they didn't bother replace the old rusty fitting.. why someone would use the old rusted junk I don't know but what this meant for me is that I had flare nuts that were rusted into place, bleeder screws that wouldn't come out and brake line bolts that broke off.. Because it was a Saturday and my son had my car I was panicked and didn't know how I was going to get my project done so I went online to order the parts hopeful that same day delivery was an option. It was so I thought I was in luck but I couldn't find a couple of the parts I needed so I called the local store and the gentleman on the other end looked up the parts and gave me the parts numbers.. My cart is full and I'm now in business again BUT when I checked out I failed to click "Same day delivery"..Panicked I called the store and they were happy to make the delivery.. When the driver showed up however he only had half my stuff so he happily went to get the rest of the order but unknown to me he was in an accident. A short time later he pulls up and apologizes for not having the parts and says another driver would be around shortly. Before he was finished telling me what happened another driver showed up with the rest of my order and saved the day..even though I screwed up the order and the poor guy got in a fender bender the guys at NAPA took care of me and were very pleasant to work with not to mention very helpful.

  Andy Martin
10 months ago
Nice new store, staff was friendly and helpful and they had what I was looking for and it was reasonably priced.

  Ken Moulton Jr.
2 years ago
For this interaction I spoke to an associate on the phone who tried to help me to save time and money, by suggesting that I not buy anything, because in his opinion (prior to knowing my application or situation), "You don't really need those..."He really was just trying to be helpful and appear knowledgeable, but in fact I did NEED the parts I was looking for. Yes; that's why I called the parts store. That's why the manufacturers make the part's, and why you had a big catalog to verify fitment and application of said parts.I have been working on cars longer than this kid has been alive. Some of the NAPA employees need to remember that they sell to the mechanics, the farmers, the truckers, the blue collar workers who keep this world tickin'.

  Matthew Burnett
8 months ago
You guys rock!! Best selection. Best price. Best service All around.

  Laura Mills
4 years ago
Brandon at Napa took the time to find the right screws for my license plate, put them on for me, and helped me install my new window wiper. He was so kind and seemed to really enjoy his job. A+ customer service and I will be coming back!! Thanks!

  Christopher Welch
2 years ago
I came in with a problem late on a Saturday afternoon. They helped me figure out what I needed and even helped me figure out how to do it. I appreciated the thoughtful service. I wish I had remembered to get their names -- I'd give them a shout-out here.

  Margaret Lalumiere
2 years ago
April 1 2022 we went to Napa Auto Parts to get a headlight the sales person Armin that helped us out many times he put our headlight on no charge the headlight was still under warranty . Armin gave us super service. Great

  Shawn Nash
8 months ago
They sell all your automotive needs.. I answered some questions not knowing it was napa

  Todd Erickson
4 years ago
NAPA has really upped their game, recently. Helpful and knowledgeable staff. Store in order. Competitive pricing and store deals on stuff you actually use. I'll be back!

  David Knowland
6 years ago
Huge selection of parts at this location. The man behind the counter was super helpful in making sure I got exactly what I was looking for and could answer all of my questions. A solid choice if you're looking for parts.

  Tom Titus
5 years ago
It was next to chilly in the retail sales area of the warehouse on Presumscot St .The new girl working the parts counter turned out to be - (wate - for - it ....)a guy with nice silky smooth hair , Oooops ! What do U want from a one eyed , altituded ( 5'19" ) and twice the age of my son-in-lawThey have all the important parts , plus the KNOW HOW (I saw a 20 gallon barrel of it behind the counter )

  Life And Death
3 years ago
Was great didn't have my part in store or state for that matter but helped me decide on a different part possibly better. Not a upsale but a upped product

  Mike Twist
3 years ago
For years, this locations serviced a repair shop where I worked and they were always great to deal with. It's hard to find good parts people and that is what they have here.

  Ralph Adams
a year ago
The people at napa are always very helpful and polite.They actually help me save money!

  Jesse flint
4 years ago
Excellent service. The guys helped find a good solution to my problem, was able to repair right in parking lot.

  Peta Johnson
3 years ago
The older gentleman that"waited"on me was very accommodating. Thank You Again. SINCERELY PETA JOHNSON

  ibax204
7 months ago
Went at 1pm on Sunday. Not open....

  John Hale
3 months ago
Outstanding service!

  James Craw
6 years ago
Great staff and product. Always have time, patience and willingness to go the extra mile.

  Josh Haley
4 years ago
Order parts online at about 9pm last night. They were waiting at the store by 8am today. Bam!

  Larry .Hayden
3 years ago
There were customers not wearing masks while I was there. Prominent signs said customers must wear masks.

  Michael B
6 years ago
They're on point with no funny business caring and they always give me the best prices

  Ronald Keene
4 years ago
Got me sale price on some beautiful winter wiper blades in store.

  Jarrod Clements
3 years ago
Decent auto parts store; the crew is knowledgeable, which is huge in the auto parts business.

  Mike Mitchell
a year ago
NAPA is the only place that stocks the oil used in my VW bug

  Andrew Hartmann
5 years ago
You can get what you need to repair your vehicle. Counter help is very knowledgeable and friendly.

  Darrell Damboise
5 years ago
Good quick service but very poor phone answering time.

  Belinda Frye
5 years ago
I like this new location, very convenient on my way home from work.