Darling's Newport Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Beal
a year ago
Special shout out to Joe and Jared. My experience was exceptional. Both of them made my experience the best it could have been. From the time or arrival to departure all the folks were welcoming and nice. Everything was well planned, organized and time taken to go over what needed to be, no hassle! This was by far the best experience I have ever had at any dealership I be gone to or purchased a vehicle from. Thank you to all of you there!

  Dawn Boudreau
2 years ago
I purchased my 2019 Jeep Wrangler MOAB today from Brian L. OUTSTANDING CUSTOMER SERVICE!!!! What an amazing experience!! He was straight forward and let me know all my options when purchasing. He was patient and walked me through all the paperwork piece by piece. He was very professional with all my questions and even gave me a second walk thru of the options my Jeep has available. I would recommend if you are looking for a vehicle to check them out as they have the largest selection I have come across for dealerships.

  mitchell beaulieu
4 months ago
Bought my car from Ryan. Smooth, upfront, and quick sale.Since then both visits for service have also been great. Rebecca is the best. Alwys cheerful and helpful.

  Winter Weaver
2 months ago
Amazing individuals working here. Helpful, knowledgeable, informative and kind!!!! Highly recommend coming here whatever situation you have they will listen to and fight for you!! Excellent team, I feel lucky to have met them

  Richard Curtis
2 months ago
My wife had her tires rotated at the Newport facility and upon hitting a pothole blew the sidewall out. Upon trying to get the lug nuts off they were put on cross threaded and had a hell of a time removing. Also had oil change and the technician didn t know how to reset it on the odometer. So what s up. I don t think I will go back there for anything.

  David Wyman
3 months ago
I sat and watched my girlfriend buy a vehicle. The people there were very nice and treated us with respect.. Very different experience then we had at Oconnor in Augusta. I would highly recommend seeing the folks here at Darlings and stay away from Oconnor gmc.

  Dave Simmons
2 years ago
Had visited Harley's on Sunday looking for a replacement for our 2011 RAM 1500. Chose a couple of prospects and return on Monday hoping to test drive and get more info. We were fortunate to have Brian approach us, answer our questions and indeed provide us with a chance to test drive. In my experience, RAM pickup trucks are the most comfortable to drive of all makes. The drive sells them.But you always buy from someone, no matter how great the product. Brian provided us with all the answers to our questions. When we asked to add accessories, side steps, trailer brake assist, etc., he knew prices and availability. There was no pressure, no rush, the buying experience was one of the best I have ever had. And I have bought lots of vehicles over the years. We got a great deal, a nice trade in, and prompt scheduling of accessory installation.Introduction to our new RAM was personal and complete. Amazing the changes between the 2011 and 2021 vehicle. We drove out of the dealership well versed in the new vehicle.We felt like we got a great new vehicle, but also acquired a new friend. We feel confident that we can contact Brian with any question concerning our new RAM and will not get push off to another department. I feel comfortable saying when and if we ever decide to buy again it will be with Hartley's if they manage to have quality salesmen like Brian.

  James Curtis
3 weeks ago
Great new leadership way better than when it was Hartleys. Better customer service and friendly staff now who want and will help you out.

  William Nickerson
7 months ago
I'm a retired mechanic so I do most all service and repairs on my vehicles. I just replaced both right side front ball joints and replaced both rear shocks so I called and made an appointment for a four wheel alignment. I purchased my 2014 Ram 1500 there at Hartley's Chrysler and have had a lot of service there on things like front end alignment that I cannot do. Last front end alignment they did I paid $79.95. I was shocked when they charged me $149.95. Took them 20 minutes and results indicated everything was fine except left toe was just a tiny bit out of spec so adjusted it, done. When I asked about the increase, almost double, was told when they took over they went to a flat rate schedule for all their work. I just cannot afford these prices anymore on a fixed income. So for me I will not be back. Just like everything today, you need a six figure income to afford to pay someone else to do your work for you. That's not me. If you're going to come into a town and take over a business and double prices, there should be discounted pricing for veterans and seniors on fixed incomes that could use it. Just saying.

  Scott Tanguay
4 years ago
I've been doing business with Hartley's for over a decade and I can't say enough about their exceptional service. They get it! Tony, our salesman and Hunter in service have gone above and beyond to make our experience a positive one on more occasions than I can count. There are no excuses, no mistakes, just honest and fair business. They remember us by name when we call or come in, and always treat us with respect and honesty. Whether its getting us a loaner while a vehicle is in for maintenance, or going the extra distance to find a specific part, they always rise to the challenge. I hope things never change.

  Brad Thorne
4 months ago
A special shout out to Rebecca & Jacob from the newport darlings service department fast friendly and professional saved my hide when I was in a pinch. Words can't express my gratitude for you folks.

  Angelita Wallace
8 months ago
We had the best experience at Darlings in Newport today. Ryan White was awesome in helping my husband and I out in getting our new 2022 Dodge Ram. He went above and beyond. We are so grateful for his help and guidance. Thank you Ryan White! You rock.

  shawn hollobaugh
a year ago
Over the past month or so I have been shopping around for a truck that is more fuel efficient than my Ram 2500 I had, many places were insultingly low on their trade in values and not willing to move much on the price of the new vehicle. Passing through Newport this last week, I noticed a Ram 1500 I liked. I called the sales department that day and was able to get some information on the vehicle but it hadn t been through their service department and wasn t ready for sale. Ryan White stayed in contact with me for a few days updating me on the vehicle and eventually was able to provide a price and we set up a time to meet and have an appraisal done on my trade in. Having never done business with Hartley s, I did not know what to expect from their business when I arrived. Everyone was extremely friendly, personable, and professional. Ryan White and I were able to make a very fair deal for the trade and new sale. His commitment to making a customers buying experience seamless and stress free was commendable. And they were able to deliver my new truck right to my house!

  R W
2 years ago
Ryan White and the team at Hartley s made for a very pleasant buying experience. Everything was fair, with a small town personal feel. I will definitely buy my next automobile from them.

  Kristi Piniarski
a year ago
This was my second Tour of Duty to Hartley's Newport because I was treated so Great the first time! Ryan is my Salesman and he is AMAZING and got me into another Lease at a lower monthly payment than other Dealerships that I had been loyal to. He even lowered my Truck Insurance rate! Sonny in Financing was super easy to deal with. Thank You Hartley's! From Kris Smith

  Konnor Webber
2 years ago
Absolutely in love with my 2019 Ram from Hartley s. Brian made the sales process very quick and easy! Would definitely recommend

  Lori Cookson
2 years ago
Bought my beautiful Jeep from Brian at Hartleys and absolutely love it. Service dept. is also very professional and educating, I felt very comfortable.

  James Todd
a year ago
They expertly and efficiently diagnosed and issue that another reputable dealership released as a non issue. This was a warranty item that would have been extremely expensive had it gone 1500 more miles( end of warranty) They had it in diagnosed and fixed that day. Very friendly and courteous. Thank you!

  Lylla Stanfield
a year ago
Great Service and an easy experience. True to their word . Great experience buying my new car.

  Ashley Fialho
2 years ago
We had the absolute best experience today in 3 hours we went from not knowing what we wanted for a truck to the perfect truck for us with everything we needed. The salesmen (Ryan White) was fantastic listened to us and was a joy to be around. The finance team was fast and efficient. Hartleys made buying a new vehicle a pleasant wonderful experience!

  Sandy Dongilli
2 years ago
I just recently purchased a SWEET ride at Hartley s! A Jeep Cherokee Trailhawk. The car is amazing but the deal was unbelievable all thanks to Ryan White! Ryan was professional, courteous, and treated me with respect. The entire process was smooth and quick. The whole team at Hartley s are very friendly and professional but in my opinion, Ryan is an outstanding gentleman and the reason I will be a repeat customer.

  Frank Sulfer
3 years ago
Incredibly helpful staff! Brian was a down-to-earth guy! He didn't try to pressure us to buy; he was simply exceptional at illustrating the pros and cons. They even let us take the car home (an hour away) for the night, and we fell in love! Amazing warranty and pricing; they even helped us find a better insurance price! I will definitely recommend Hartley's dealership to anyone looking for reliability, quality service and a welcoming environment.

  Kim Tarr
5 months ago
Service for my vehicle is always on time and any questions that I have are answered in a professional and courteous manner.

  Janet Doucette
3 years ago
I've had a very positive experience at Hartley's. Not only was my salesperson Shawn helpful and responsive, the other staff in building was as well. It was nice to see that the staff got along well with each other. My husband a I believe we got a good trade-in, and a great deal on our new vehicle.

  WALTER BEESLEY
4 years ago
found car with internet search. Called Steve to confirm availability and drove 50 minutes to loo at it. We drove it home that day with a full tank of gas. low pressure sales, they took care of everything from the car, financing, and adding to insurance.

  Alan Cleary
2 years ago
Very easy to work with. Jared was very helpful and friendly to deal with from start to finish. I would recommend him.

  Pete Philbrick
2 years ago
Steve at Hartley s took great care of us when we were looking for a particular 3/4 ton Dodge truck. He s professional, responsive, and his friendly no pressure approach made the whole process very easy. And whenever I go back for service, he takes the time to say hi and catch up. We ll definitely consider them again for future vehicles!

  Christian Berry
3 years ago
I didn t plan on purchasing a vehicle but I have been looking. I noticed the great prices and used car selection at Hartley s. Ryan White walked me through the entire process and made buying a car smooth and easy! I will definitely recommend Hartley s for your car shopping and especially Ryan White! Ryan will treat you as family! I will definitely be a return customer at Hartley s!

  Paul Loizzo
3 years ago
I would like to thank and congratulate Ryan White for doing a thorough and excellent job with getting me into my new Dodge truck. I found him to be knowledgeable and complete in our transaction. The Hartley support team was prepared and efficient. I will enjoy my new Hartley Dodge truck. My puppy's and I thank you for this positive experience.

  Jaime Moore
a year ago
I was in desperate need of a new vehicle and after a year of being pmt free, Ryan White helped me find a great fit for my everyday driving needs! He was pleasant and professional and took the time to make it all about finding my new to me car. Thank you also to financing and getting my pmt in a comfortable range for my budget. It's nice to buy local and have a great experience.