Bailey Brothers Ford
4.4 (65)
12 Park St, Livermore Falls, ME 04254
(207) 897-3965
baileybrosford.com
Claimed
From the business
- Identifies as women-owned
Service options
- Delivery
Introduction
Bailey Brothers Ford, a women-owned business located in Livermore Falls, ME, offers a range of services including car wash, oil change, and repair services. They prioritize customer accessibility and offer options for delivery and in-store shopping. Payment methods accepted include checks, credit cards, debit cards, and NFC mobile payments.
Services offered: Ford dealer, Brake shop, Car dealer, Car detailing service, Electric vehicle charging station, Tire shop, Truck dealer, Used car dealer, Wheel alignment service.
Bailey Brothers Ford Reviews Summary
Pros
- Professionalism and integrity-based service
- Timely and efficient work with excellent communication
- Customer-focused approach with informative staff
Cons
- Occasional delays in service completion
- Issues with overcharging for parts and services
Suggestion
Improve efficiency to reduce waiting times and ensure transparent pricing for parts and services.
Positive Words
professional, integrity, efficient, informative, customer-focused
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
russ brooks
3 months ago
Bailey Bros Ford: so where to begin? At almost 64yo I've experienced plenty of dealerships, auto repair garages, etc... Out of all the experiences I've had your establishment is by far, the most professional, straightforward and integrity based dealership/service department I have encounter. Steve, Marie and Gary obviously played a crucial role with service work excuted upon my 2016 F250 6.2L. The communication and actual hands-on work rates a 10. I'm thrilled and take comfort in knowing my F250 is in great hands. My wife & I are looking to purchase some model of suv/truck in the future and your dealership will be the 1st place, and I'm sure the only place, we do business with. Continue your excellent work and customer service, as I know you will.Best regards, R Brooks
Linda Harrington
6 months ago
I brought my Escape for an oil change on a Friday with a scheduled appointment and ended up waiting an hour. Then the following Monday I brought my F-150 for an oil change with a scheduled appointment and after 35 minutes, I could see the truck was done and waited another 15 minutes after that and I finally went to the service desk and waited an additional 10 minutes for them to finish the paperwork. I wonder how long I would have waited if I hadn't gone to the desk?
Paula
11 months ago
Had an intake/electrical issue with my mustang. Decided to give Bailey Brothers a try, even though it was a bit of a drive. So very happy I did! The work was done well, very timely, and exactly what need to be fixed - no extras! Everyone was very friendly and I will definitely go back.
David Martin
3 months ago
Their service is terrible. Brought my vehicle in for brakes, $2800Later and the brakes are worse then ever
J B
a year ago
Bailey Brothers in Livermore Falls, Maine did an awesome job getting my car serviced. They were very informative on what needed to be done.Definitely will continue going to them.
Kipp Cormier
a year ago
When other dealerships were charging $20,000-$30,000 above MSRP for a new Ford Raptor, Bailey Brothers stuck with MSRP and were helpful during the 14 months waiting for delivery. Jim, Brenda and the whole team were terrific. I traveled three hours from Boston to do business here and would do it again.
Drew Goodridge
a year ago
Bailey Bros Ford provides very good service. They are customer focused and answer my questions thoroughly. As a smaller dealership, I can get my vehicle serviced in a timely fashion unlike the larger dealerships.
John Files
4 months ago
They were great, the service was awsome, people there are nice.
Victory in Jesus Racing
a year ago
Best service department ever! Great communication, fixed my vehicle as promised the first time. Did not try to charge me for stuff I didn't request.
Linda Cameron
8 years ago
My family has purchased cars and trucks at Bailey's for many years. We have always had exceptional customer service. The sales staff and owners are committed to customer service...they love having my dog in the waiting area and provide treats! The purchasing process is easy and there is no pressure....they will get you into the car you want with no hassles. The service department is second to none. I totally trust the service techs and their service charges are very reasonable. This is a family owned, local business that deserves a lot of accolades!! Bailey Brother's rocks!!
Cassandra Clark
3 years ago
Bailey Brothers is truly a friendly small town business. All employees are friendly and courteous to customers. I would recommend Bailey to anyone. Service is prompt. Thank you to Brenda, Jim, Diedra, and everyone in the service department for all there strong work.
Sandra Lamontagne
3 years ago
Love working with a Family owned business and LOVE Bailey Brothers Ford. We have purchased 6 vehicles over the past 2 years from Bailey Brothers. We have had occasion to have service work done as well, and have had nothing but GREAT service .I would recommend Bailey Brothers to all of my friends and family, opps I already do! Shop Local, Shop Baileys
Sarah Leture
3 years ago
ZERO stars. Terrible, terrible establishment to do business with. This dealership has given my husband and son the WORST customer service I have seen in my lifetime. I feel that it is my obligation to warn anyone whom is considering purchasing a vehicle from this establishment, to PLEASE RECONSIDER. The disingenuous manager was truly a nightmare to work with after my sons car was in need of repair within a month of purchase. Apart from the endless amount of phone calls and utter lack of communication, we will be towing this vehicle ELSEWHERE for repair. It is truly saddening that there are people like this running a business . Shameful.
THERESA DURRELL
a year ago
It's a place that I can take my car and know they are doing what's best for me and my car. Most important I trust them. They treat me good. Honesty goes a long way.
Oh YaBub
6 years ago
Unbelievable experience today at what I thought was a reputable company. I bought my 2012 Ford Focus from Bailey Brothers and felt I had a good experience. Several years later now, I called in for a replacement of three seat buckles, two together in a single assembly and one separate. I bring in the car, get them replaced, and get told I owe FOUR HUNDRED AND NINE dollars, mainly for parts that a simple Google search or call to a parts store will show are $30 to $60 MAX. Apparently, the job was worth $315 dollars in parts, $94 in labor... FOR THREE SEAT BUCKLES. I guess most of the labor was how they backed my car in, rather than park it frontward facing.It s an absolute farce, and frankly I m disgusted to have put money in the pocket of a business that employs these predatory business practices. Don t make the same mistake I did, get your parts and labor from a business that won t fleece you if they think they can get away with it.
Ryan Arsenault
8 years ago
Jim and Brenda were both very helpful and courteous. This is our first purchase with Bailey Brothers and will not be our last! Professional courteous staff. Sales team helped us find exactly what we were looking for! Thank you again Brenda and Jim
Sarah Spavone Robertson
2 years ago
Fair pricing, good service. The only thing I was concerned about was the lack of masks by the employees. If you don't mind that's fine but just a heads up for those who do. Thanks!
Justin Kendall
5 years ago
Great,friendly locally owned business. Many great vehicles to choose from with a great low price and always deals. Come check them out and see for yourself how great they are. You won't be disappointed and they are always willing to work with you.
Dave White
3 years ago
We have purchased our last three vehicles at Bailey Brothers Ford. Even now that I live in Florida, I try to take my vehicle back to Maine in the summer so that I know that any work I have done will be needed and the work will be done correctly.
David Twitchell
a year ago
Bailey Ford has taken good care of my car again and again, I can t thank them enough for years of high quality service.
Ronald Jacques
3 years ago
I've been a Bailey Brothers Ford customer for decades. Top notch sales and service 100% each and every experience.
Geordan Brown
2 years ago
Great service and completed an alignment that I was told by another garage "couldn't be done because there was a broken part".
mark farnsworth
a year ago
Hands-down, the best car buying experience we have ever experienced.
Taylor Stevenson
a year ago
A great team, willing to go the extra mile for their customers.
Matt Sneller
6 years ago
Nice people to work with in the sales department. Service tried to get me for a huge job on an inspection that passed at a different shop.
Karen Wiggin
9 years ago
bought a 2007 ford fusion almost 4 years ago have had no problems with it, its a great car
Will Hodgkins
a year ago
Nice to have a friendly dealership in town. The service is great and the people courteous and helpful
Laura Ward
3 years ago
Always a great experience at Bailey Bros Ford, no matter what the reason you're there for
Absolut Services
9 months ago
They have great service and the personal service before and after the sale is super
jester h4ck3d
6 years ago
service department is dangerous to your vehicle and they try and make you spend money on thing that are not even broken