Carters Auto Service, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sheryl Degen
5 months ago
DO NOT BRING YOUR VEHICLE HERE!!!This is lengthy but I guarantee you're going to want to read it and not bring your car here!!!! I brought my car to Carter's (AAA approved) to have the blend door actuator fixed. They told me it would cost $230 and take about 2 hours. They kept my car for 2 days, according to them the internet was down, and they couldn't order the part. When I got there on the second day my car was still not fixed even though they told me to come and get it. I brought the mechanic out to my car, who apparently is also either the owner or manager of the shop. His(Poor customer service) attitude towards me was terrible, I showed him that my car was still not working right, I still didn't have heat, the light on my panel was still blinking.He told me "It's been blinking the whole time I've been working on it. When I plug it in to run the codes it comes up as not fixed. You can leave it here and I can throw another part in and charge you another $400 if that will make you happy, but I don't know what to tell you." (very sarcastic) He then went on to tell me that my heater is supposed to blink and not work for over a min when I turn the car on... It's just heating up....Say what????He charged me over $250 for this..It just goes down hill from here!!!! I still have NO HEAT, it's still blinking, and when I drove back there to show him that it's still not working, he wouldn't even come out to my car to see......DO NOT BRING YOUR VEHICLE HERE!!!!!

  Troy Anctil
7 months ago
The best auto repair shop in southern Maine!Honest assessments of your vehicle issues, fair prices and great staff! They also have a amazing network of outside businesses that take care of the items they don t do!

  Andrew Larson
5 years ago
Was referred here by numerous friends after a botched tire/wheel job at a different shop in Saco. I can add my compliments to all the ones I heard before coming here. These guys are class acts all around, treat you like a human being, don't waste anyone's time, and most importantly, they got the job done right and I had the biggest smile on my face driving away as I knew I should've come here first. I'm preparing for a long road trip and was not comfortable with the vibrations/judder from the wheels (bad balancing) as the original installers had mounted them -- now I have peace of mind and a very smooth-driving little car... I have Carter's Auto Service to thank for turning this around for me... I came in on the quietest, most beautiful morning, and left in less than an hour (it wasn't that big a job). The best way I can thank them is to send more business their way! They deserve it! Thanks a million, guys! :)

  Laugh Love
3 months ago
Great customer service and they really try get the parts and your vehicle fixed in a timely manner. And they do it right.

  Robert Reed
8 months ago
We had to do an emergency tire swap due to a flat and thankfully they allowed us to bring the vehicle in to see if they would have time to do it while every other shop quoted us about a week out got the car back in maybe about an hour. Very quick service, polite and very helpful we really appreciated it

  Mike Mitchell
a year ago
My wife and I have had various cars serviced at Carter's over the years. Quality work, quick turnaround and fair pricing. We've had everything from sparkplug replacement to new tires and everything thing in between. Top notch local business.Services: Air & cabin filter replacement, Engine repair, Vehicle Inspection, Wheel alignmentServices: Air & cabin filter replacement, Engine repair, Vehicle Inspection, Wheel alignment

  David Savage
a year ago
I've been going here for years, and the one time I go somewhere else ( due to me moving further away) I get taken for a fool and luckily return back to Carter's for a significantly cheaper experience, but more quality! Carter's auto in gorham is the best!Amazing, easy going staff.Expert knowledge.Prices that even I can afford And I don't get anxiety when I go here, but full blown panic going to their competition.I highly recommend Carter's Auto in Gorham.Services: Auto brake repair, Vehicle Inspection, Brakes, Vehicle safety inspection

  Terry Sanford
4 years ago
As a Manager of an Auto Repair Shop in another state, I was concerned when one of my Customers had an unexpected break down while traveling out of town. The Customer took the vehicle here to be evaluated, and called me to ask for my advice. I was amazed that these guys were 100% honest (I'm a 30 year mechanic) and treated our mutual Customer with the same Customer Service as I would. Great job, guys!

  Hillary W
4 years ago
I've gone to Carter's a few times since moving to Maine and they have provided exceptional service. Each time I have taken my car in they have done detailed inspections. They literally fix mistakes my previous mechanics have made at VERY minimal cost to me. I don't want to mislead but I'm pretty sure they did the quick fixes free of charge. The extra services they have provided include: fixing my cruise control, patching a tire, tightening bolts around the air filter to my AC. They have always been detailed in describing why they do what they do and do not try to sell extra/unnecessary services. If it's a quick fix and they see it, when getting paid for another task, they do it. It's very important to me that I find a trustworthy mechanic moving from state to state and these guys are that. Because of them I now have cruise control (which would have been nice moving across the country), they saved my tire from needing to be replaced, and they stopped my car (specifically my AC) from making ridiculous noises that stopped close friends from wanting to be a passenger in my own car. 5/5.

  Ginger Joe
4 years ago
Been bringing my Tacoma here since I bought it, they've replaced suspension components, front end brake callipers and rotors, bearings, etc. All quality work, I'll never let another shop touch any of my vehicles, I'm a customer for life. If you have a hard time finding an honest mechanic who does quality work, give Doug a call.

  Michael Campbell Selfridge
3 years ago
Made an appointment for inspection and at the day and time I dropped off my car off and went to get a haircut around the corner. It s close to many downtown shops and also restaurants are also close by. I was halfway through my cut when they called me to say they were already finished with the inspection. They even regulated my tire pressure for me since I mentioned I was getting an alert on my dash.I won t be going anywhere else as long as I live in Gorham. Awesome!

  Tyler Mailman
3 years ago
Had my car towed here after my alternator died in the hannaford parking lot. The price they told me ended up being double what my normal mechanic said they would charge me even with my AAA discount(10%), I brought this up to the guy at the counter and all he had to say was "good for them". Then had to pay them $40 for a half done diagnosis to tell me my alternator was bad, my car had already told me in a big warning on my dash the alternator was bad but never tested my battery like they said they were going to do. Absolute waste and time and money, had my car towed to another mechanic.

  Tim Plumer
10 years ago
We switched from our dealer after they pulled some shady stuff with us, and I wish we had done so sooner. Professional, courteous service is all I ask for and it's what I got. I wll go back and I recommend it to others.

  Brandon Hallee
a year ago
Fast and friendly service. They listen to what you say when you think there s an issue and their prices are competitive. Highly recommend.

  Kathleen Ashley
5 years ago
Carter's doesn't advertise rodent control but they did an excellent job clearing out a mouse nest and all its rubbish from under my hood, then repairing the chewed wires of the fuel injector! My "mouse-mobile" runs well now and the cost was very reasonable.

  Dennis Clark
3 years ago
Had front hub replaced in March of this year on my 4x4 very fast service today had transmission lines and cooler done as had bad leak done in less time than I thought very good service very polite people i recommend Carters completely thanks guy's. Dennis ClarkService: Steering & suspension repairService: Steering & suspension repair

  KATHRYN OLORE
10 years ago
I think Carters Auto Service is the real deal!! I have brought two of my cars there andI find them very honest, reliable and affordable. I just moved to Gorham and theyhave a new customer!! Thank you for the great service!

  roger Last
10 years ago
Bought new tires at over $750 last year for my wifes SUV. Had Carter's do the alignmnent Within a couple days of putting them on. A few months later my wife complains about the truck pulling and making a noise. I have a different shop look at it thinking it was brakes, he calls me and says all but one of the bolts on the front end are loose. One nut he took off with his fingers, so I'd say never tioghtened from the alignment and tire wear was more than should be. I take it to Carters and they do another alignment for free. I should have put up more of a stink because the damage was done on the tires after a few months of driving the truck with the front end floating around. Fast forward 4 months and 4700 miles. I go to rotate the tires and the insides of both front tires are bald, one about ready to show cords, alignment cannot be right. I go to carter's and he talks about pot holes and Maine roads. I dont buy it. Says it couls be out of alignment from hitting something. It you hit something and mess up alignment something is bent or broke and the steering wheel should be crooked. He said he could align it again and I told him to not bother, i'll take it somewhere else. Now I ruined a set of tires in 14,000 miles in less than a year from THIER poor alignments. This is the second time I've had a problem. A few years ago I got an inspection sticker there and the next day a tie rod fell off my truck at 45 mph. Thank god I did not have my kids in the truck. I'm done with these guys. We pay alot for service and we expect it done right as our loved ones safety is on the line. Never again. Roger Charest

  Olivia Bowley
2 years ago
Good service typically, once walked in and was laughed at for asking for an application(in like 2017 tho) but they fix my car up quickly and honestly!

  Mike Kennedy
10 months ago
Very good service. They got the repairs done quickly

  Dena Lebeda
6 years ago
I have been going to Carter's for years now. They are honest and reliable. I wouldn't trust anyone else with my vehicles.

  John Citron
5 years ago
Great customer service. Very clean facility. Knowledgeable mechanics. Fair prices. Local is always best.

  Marilyn Thibodeau
4 years ago
Been going there for quite some time now. Will NEVER go any where else!! Doug and his crew are the best and they care!!!

  Bob
4 years ago
We have been doing business with Carter's for 23 years. This is the best repair shop in the state of Maine.

  Brett Curtis
6 years ago
Good and honest auto service my family has been using for years and years!

  R H
3 years ago
The employees are on their game, very polite, and amazing service with a smile. Will be back for future services I can't do myself.

  William Olson
a year ago
Carters employees are very professional and get the job done right the first time.

  Kara Owens
11 months ago
Nice place, fast service, friendly people.Service: General repairs & maintenanceService: General repairs & maintenance

  Rick Nolette
7 years ago
Great auto repair shop. Fare prices and top shelf service.

  Indie Leighton
5 years ago
Fast, friendly, and reliable! I'll never bring my car anywhere else!