NAPA Auto Parts - Coastal Auto Parts Bethel

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  DJ Deprey
7 months ago
This place is a joke. Went to get a hydraulic hose made and they told me they don't make hoses till after 8am. $300 hose sale loss. What a joke.

  Hilary Carley
2 years ago
I went in for a battery change. The younger service employee was outside helping someone else with their car. I went in explained that I needed a new battery, had no idea what I was doing and my boyfriend who was in the car had just gotten out for the hospital and was in pain and could not help. The younger employee originally said he would help until the older employee said " I would figure it out" and went back to his lunch at the desk. They never said they could not help because of liability or some reason that would give any explanation of why they were not responding to any questions such as "can you please help?" They just did not respond staring at me and when asked again responded again with "you will figure it out." I will not be going back, not because they did not help but their attitude, lack of explanation and just overall experience made me think that they are lazy or incompetent. Either way, not someone I trust car parts with.

  Michael Dugas
9 months ago
This place is great especially if you re out of town and you need parts fast Napa has always been there

  BH in Portland
2 years ago
Great service! Don't waste your time walking the aisles. These guys will help you, give you cost effective options instead of up selling you and quickly tell you if they have you part or in some cases where to go to get it if they don't have it.

  Zachary Parsons
4 years ago
I gave them two star because they are usually pretty decent. I guess it depends on who deals with you. All I needed was a battery, the cashier was looking up my part and got a call and put me on hold... I guess his money's was greener than mine. Waited almost 10 minutes then left. Worst customer service I've received from Napa ever

  fshalor
6 years ago
Got us back on the road after blowing a trailer bearing. Shop is a little off the main roads, but easy to get to. Helpful and honest staff. Awesome shop dog. Best or luck on their move to a new location on a bigger road!

  Jeffrey McCarthy
6 years ago
This Napa is full of basically inept drones that have minimal, at best, customer service skills. The store thrives on the teat of some very large accounts, such as the ski area, huge local logging and excavation companies that probably spend millions at this pathetically run excuse of a parts store, and the rest of us are apparently just pestering them, or not worthy of them bothering to provide the correct part. It's like a 2-1 odds that you will get the correct part the first time if you don't actually bring the part or parts in and put them on the desk. When Spencer retired, the ship ran aground.

  Scott B
4 years ago
Great people, great service & most parts in stock!

  Good Dawg adventures
5 years ago
Friendly service..great people..always have the parts we need.

  Ozzie Hart
3 years ago
Poor attitudes, the warmth of the place is like ice. To their customers.

  Mark Brousseau
5 years ago
Friendly knowledgeable and a broad variety of inventory for all your cars needs.

  Eric Bokelberg
5 years ago
Helpful and knowledgeable staff. They had just what I needed!

  Mark Harrington
3 years ago
Been in town for a long time the go-to guys for the things you need

  tserof207
6 years ago
Local employees, foreign parts.

  Paul Drouin
2 years ago
Great

  jeff watkins
5 years ago
Somewhat overpriced.

  Dan Zicarelli
6 years ago
Got some stuff.

  Kevin Colby
5 years ago
Helpful service

  Glenn Robertson
6 years ago
Quality Parts