Darling's Ford Volkswagen Audi Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dalia Rabinovich
a month ago
I went to the Bangor location for a recall appointment. I asked them to inspect my car while I was there. The service person came back and told me that my car hadn t passed inspection because my rear passenger tire was bald and because my front and back breaks needed to be replaced as well as new rotors. The tab - $1300. I told them I was going to get an estimate from another shop. I went to VIP in Ellsworth. I had a tire so I brought it with me. The technician came back and said - the breaks were fine. No need to fix them. The car passed inspection and I was on my way. I called the Darling dealership and spoke to someone who said - passing inspection was at the technician s ldiscretion. I only needed a new tire to pass inspection. But they decided to tack on a $1300 fee for a break job that I didn t need. Beware I too wouldn t give this company a single star.

  Nick Shmuckatelly
6 months ago
*Update below*Had my truck with clear instruction for almost 2 months for work that shouldn't take 2 weeks. Trying to charge me for diagnostic work in the form of a vehicle inspection and test drive that found no issues though there are plenty I'm aware of. On hold for 15 minutes at a time and no call backs when requested. If this ridiculous situation is fixed I'll update the review. But until then stay far away, even if it's warrantied, take it somewhere else.Update:Picked up my truck and there is a new exhaust leak, I'll fix it myself.. After the Google review reply, sent an email to the address, got a reply from probably the same person. 2 weeks later and nothing has happened except for trying to save face with a boiler plate reply on Google reviews.

  Joel Galovich
a year ago
Darlings agreed to take on a vehicle repair with an Allstate Warranty. The vehicle has been there for a month. I ve had to call regularly and check in to see where the repair process is.Turns out, the work hasn t even begun. They re suggesting they may get it in on the first week of March. After 2 months at the dealership. All the bills go to the warranty. But because they ve made ZERO repairs to the vehicle, there s nothing to bill. Now they re trying to bill me for the Diagnostics. The vehicle is getting towed to another Ford Dealership that actually services the vehicles they take in at appointment, and they re still trying to get money when they re failed their customers. Lame.Services: Transmission, Oil change

  Dustin O'Hara
3 years ago
A very professional staff and wonderful atmosphere in the lounge. All safety precautions appear to be followed as well. I understand the nature of hustle and bustle and how sometimes, information can get lost in transit.... no big deal. The purpose of my review is to inform that, when I called to schedule, I left fairly descriptive information that seems to have not made it to the technician or, rather the technician did not review said information and this may have saved everyone a little bit of time. Again, I appreciate fully Darling's attention to my vehicular issues and that my car is in great shape and most of all safe for my family and myself. Watching Jeff and the other staff, busy as bees, was good entertainment while I patiently waited. Just a side note, the devil is in the details, 1: wind screen mirror not in original position2: driver seat head rest not in original position. All else, A OK!Service: Electrical

  Jonathan Zeitler
3 years ago
I had a maintenance light come on after a few weeks on my new SQ5. I called Darlings to get it checked out and they got me in and took care of a minor issue the same day. Great service. And very COVID safe. Jacky in the service department was a fantastic help. Highly recommend them. (And by the way my SQ5 is awesome to drive).Service: General repairs & maintenanceService: General repairs & maintenance

  Ken Spalding
3 years ago
Darlings continues to excel in customer service and always does a excellent job with repairs to industry standard or above. The customer service is not just thorough but it is exemplary. The standards of how an auto repair experience should be have been set by Darlings and the talent the have procured. We will not go anywhere else for personal and our business related service needs. Thank youServices: Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Wheel alignment, Auto interior vacuuming, Oil change

  Michael Melochick
2 years ago
Joe and the rest of the Service Team made a routine oil change an exceptional experience.The customer lounge is warm & relaxing and the service was done in a very timely fashion. Can t say enough positive about the Ford Service Team.Services: Tires, Oil changeServices: Tires, Oil change

  Roger Williams
3 years ago
Went in for a recall, oil and filter change and tire rotation. Everyone from the appointment center to the service writer were professional and polite. My vehicle was done on time and correctly. I would highly recommend Darlings Ford.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Philippe D'Ambroise
a year ago
Super friendly and helpful! Drove 3 1/5 hours there and it was well worth the trip! Best parts department in New England!

  Sonia Bourgoin
3 years ago
Darling's Ford Volkswagan Audi Service Department is the elite of the elite. Their service is courteous, professional and prompt. You are not just another number at Darling's you are Person. I recommend them to my friends and family always!

  Cynthia Carr
3 years ago
Jeff, our service guy, was very attentive in letting us know what was happening. He deserves a raise! He's very friendly and helpful. He made our time there pleasant.Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  Greg Rogers
a year ago
Jeff s in service was very helpful even helped me out of a small bind , recommend him highly for your service needs . He went out of his way to help me

  Derek King
a year ago
Jacky was great to work with. Very knowledgeable and really good at being transparent. Thank you!Services: Wheel alignment, Auto maintenanceServices: Wheel alignment, Auto maintenance

  Jen Zhang
a year ago
Had service done on my Jetta today. Everyone is helpful, professional and courteous! Thanks to all especially Jacky!

  Greg Braley
3 years ago
Have had nothing but outstanding service here. Jobs were as scheduled, on cost and complete professional service. Would highly recommend and will use in future.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Rebecca Sherman
3 years ago
Great service, love that you came to my house and picked up my car. Very convenient!!!Service: Oil changeService: Oil change

  Jon Dow
3 years ago
What a truly blissful experience. Every aspect was exceptional in all aspects. Bravo!

  Nicole Budge
3 years ago
Always a 5/5 star experience! Couldn't ask for a better service writer Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Barbara T
3 years ago
Very nice serviceman. Helpful friendly knowledgeableServices: Steering & suspension repair, Wheel alignmentServices: Steering & suspension repair, Wheel alignment

  Mike Stewart
a year ago
Great ford service and dealership

  Sara Donahue
3 years ago
Great service in a timely manner.Service: General repairs & maintenanceService: General repairs & maintenance

  Charles Moody Jr
2 years ago
Outstanding service, as always.

  Stan Niedorowski
a year ago
Service dept crushed it!

  Bridget Casey Designs
3 years ago
Excellent service