Charlie's Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  katie bunten
2 months ago
Made an appointment three months ago. The appointment comes up, and they have the audacity to say that because my car wasn t purchased at Charlie s I could no longer get my car fixed at Charlie s. When I ask them how long they have known this information for they say at least a month or longer. When I asked why they didn t contact me to let me know they had no response. Not only that, but they tried to tell me that my insurance would give them a hard time as well. So I waited three months for absolutely nothing. Now I have to not only find another place that can fix my car, but I also work with my insurance.

  Kim Larrabee
11 months ago
Kim is amazing, she knows ALL the things about her job & has excellent follow through & communication skills. We've had several vehicles brought there over the years & the body shop personnel does a great job as well, highly recommended & will use them in the future if need be!!

  James Turner
6 months ago
Twice these guys have screwed up on my estimate. Somehow lost my information? Then have the wrong info, (Blamed it on the computer instead of the "technician" that actually looked at the truck).Then they tell me to just bring this vehicle a Ford garage. WOW. This reminds me of why I don't buy vehicles from any of the charlie dealerships.

  Tiffany Winter
5 years ago
I have to thank the team at Charlie s for giving me such wonderful customer service while they had my car after an unfortunate car accident. While the repairs took about 5-6 weeks due to their abundance of jobs, and waiting on vendors they never kept me out of the loop on the timeframe. They also called me and let me know my rental with enterprise was expiring one day meaning I would have to pay out of pocket so to save me money they brought my enterprise rental back to enterprise for me and gave me a free rental through the rest of repair time, which let s face it was really going above and beyond.The first rental they gave me (a brand new suv) suddenly had error codes so I went back and they swapped out the car no problem, and they couldn t have known a sensor would go back so that s no foul on their part, and still they were apologetic. And to top off everything my car was finished on a Friday after I worked a 12 hour overnight shift; I was exhausted and since they aren t open weekends they let me keep the rental until Monday. I truly appreciate everything they did for me during this unfortunate time.

  Pamela McDonald
6 years ago
Thank you for doing outstanding job on my Rav4 looks like new amazing job I am so happy with it ThAnks again. The service was great was promised my car by 2 pm on Friday it was ready washed looks great thanks again gang sincerely yours. PAM MCDONALD

  111 111
2 years ago
Charged me 3500 for rear bumper when questioned about it they saturated and tire interior with bright white Armor All which has stained the fabric for months now

  Patrick Kirk
5 years ago
They was really good and honest about information on my Van they worked with me and my insurance very well .

  Paul Fowler
7 years ago
They did a nice job fixing a small repair that someone else had done poorly! I would take another repair job there in a heart beat, plus they have rentals available on site!

  Butch Dawbin
4 years ago
Excellent customer service and timely as well

  Donald Doyon
3 years ago
Excellent service