NAPA Auto Parts - Coastal Auto Parts Auburn

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Dube
a week ago
(Way over priced) I bought a Napa oil filter #7792 $59.00 it was defective so I bought a Cat filter instead at peterbilt $43.00 won t be buying from Napa anymore unless I absolutely have too

  JOSHUA APPLETON
2 months ago
Napa always has the parts you need or they will get them for you. I do miss the Napa Jobber they used to give out back in the day, however times have changed. lolParts here are going to cost you more than other competitors brick and mortar stores but the quality and the parts person helping you usually makes up for it. On the other hand if you have time to forecast what you need and order the parts online your going to save yourself about 50% from what Napa is going to going to charge you for the same part. Napa has made a profit center from sourcing a part ( just like you can nowadays ) from a supplier or supply house, and marking it up 100% then selling it to you at what that call a bargain. Now if your a preferred customer or have a dealer or shop account they will give you small price breaks so you can again mark that part up another 100% and gouge the customer that dared not know how to find the part themselves and lacked the know how to install it properly without the aid of a mechanic that may or may not actually be diagnosing and repairing your vehicles issue properly, or just guessing and replacing parts one at a time until they finally fix the problem all the while at your expense ( that s what makes up the difference between parts changers and actual mechanics).With all that being said . Napa is basically just another parts store that is selling the same stuff as every other parts store but more Bougee, with an added expense. They used to be somewhat innovative and spent time and money doing R&D ( research and development) of commonly failed parts, develop workarounds and then bring them to market as a proprietary item but as of late that has fizzled much like the Napa Jobber had. If you have to time and patience to stroke a few keys and look at a screen ( just like the parts person behind the counter is doing while your talking to him or her) then you too can find the same part for quite a bit less. Yes, you would have to be somewhat knowledgeable of the parts and repair game to know who s who and what s what as far as quality and longevity for parts but anyone with a mechanical aptitude of a couple years can out perform and come in much lower on the bottom line of your profit and loss spreadsheet at the end of the day when all is said and done. I give Napa 4 stars for their know how and there stores availability of parts , The free delivery of parts to shops that install their parts.They could have earned five stars if Napa gave back in the form of customer appreciation or showed more support for the community like hosting car washes for local school sport teams or civic organizations or collected toys for tots or really anything that shows they wanted to be a part of the community that provided for them. ( other than the few N95 masks they donated during the pandemic /// I personally donated almost 1000 N95 masks myself to local health care workers in my community during the pandemic and I don t own a multi million dollar company/// and a very large amount of sterile gloves which I was impressed with //// correct me if I m wrong and they already do more than that, please)

  Me Meme
5 months ago
I ordered a blinker lens for my wife's car. I received it pretty quick. I then ordered same part for the other side. The part was more expensive. I was not told of the higher price when I ordered it. Team associates Lisa and assistant manager Jeff said tough luck, absolutely not willing to work something out. You would think since they had me ride here from Turner twice, they would work something out. It's o.k I will get the part somewhere else even if it is more expensive...... so long Napa !!!

  tekhelet777
a month ago
I buy 90% of the automotive parts for my business here. Great staff.

  Ryan Wyke
5 years ago
This place looks awesome with the new remodel. Lots of products on the floor and even more in back. The go-to auto parts store in town.

  Wilbur Eugley
a month ago
Handy for picking up the parts! They are knowledgeable and helpful.

  Nicolas Klemanski
3 years ago
Quality parts and a knowledgeable staff equals getting the right part the first time. They always treat you right and are helpful in making sure you have everything you need for the job at hand. Great management team and parts specialists. The number of stores in the Coastal network means they can usually get you just about anything and quickly at that.

  KylesMusicPlace
4 years ago
This place is usually the most expensive and the quality does not justify it. They underwent a complete staff change a few years ago and the service, quality, and knowledgeability has defiantly decreased, which was my only reason for setting foot in the overpriced establishment. I work on my own vehicles and the couple of times I went in; when I explained what I needed the guy had to get a manager to help after he struggled with the computer while a line grew behind me. Like I said above the only reason I dealt with there higher than everyone else's prices, was because of the helpful staff but that's not even a thing anymore. I rarely come here now....its unfortunate they got greedy and hired less than knowledgeable people for a low price.

  Anthony Dobson
3 years ago
I highly recommemd always the best parts eberyone there is highly knowledgable. I went in today to purchase wiper blades for my 2014 silverado lt i wasnt quite sure how they went on the guy that sold me them was more than willimg to come putside im the middle of qinter and put them on my truck. Thank you all again i highly recommend

  salvacion demers
11 months ago
As always we can defend on finding things we need for our vehicle. People are always helpful and friendly.

  Linda Allen
10 months ago
If they ain't got it You don't need it. How do I know? I live at a busy Garage

  suzanne davies
3 years ago
Always my favorite Napa. Carl is one of the most pleasant people I've ever come across there an he always helps an makes you feel like helping you is the best part of his day, stop by an say Hi..Napa know how!

  Jeanne Lucas
11 months ago
Sales person came out and put the wipers on for me. Very pleasant

  David Scott
4 years ago
See Glen in the Paint Dept. for all your color matching paint for your project...He knows what he's doing...He did a great job matching the interior paint color on my 2008 Ford Explorer and the exterior color of my 1984 Corvette...He goes out of his way to make it right to make his customers happy...

  Jayden Remlap
a year ago
I called the store for a part they said they had it so I went to the store and I sat there waiting for them to find the piece and they didn t have it so I ll make sure when you call tell him to go look for it

  Robert Sherwood Jr
2 years ago
Very helpful very knowledgeable on the practice I was looking for and they gave me the information so I can look some of my other parts up and order them off the internet myself

  Benji Thone
6 months ago
Best parts store around

  glen rogers
2 years ago
These guys can get the parts you need. Always correct parts. Excellent service

  Darcy Croteau
4 years ago
Went today, got what I needed, trucks fixed and I got asked if I'm a triple AAA member, which I am and got 20% off. Normally TripleAAA, gives 10% but this month there's a promotional going on, yahoo!

  Luckstery
3 years ago
Very good service. These people know how to treat they're customers!

  Jeffrey Thompson
6 years ago
Assistance was great, glad they wanted to match my paint correctly instead of just slapping domething together!

  Shawn Burke
3 years ago
Great place to get a quote for parts and parts I recently went there and got a quote for parts for my car and it wasn t bad I was pretty shocked when I seen how much it would cost me

  Catfish Fanatics
3 years ago
Went to get a set of wheel bearings for my boat trailer service was great and they had what I needed to get rolling.

  M Hakatoi Grant
a year ago
auto parts but DON'T sell all Auto parts which to me is STUPID if you're in the business of selling part's

  Tonia taylor
5 years ago
Very attentive staff and very knowledgeable, must have a great manager.

  Sarah Doerr
3 years ago
Been a mechanic for almost a decade when asked about if a part was available was met with a condescending belittling attitude. Super unimpressed.

  Heidi Libby
6 years ago
We have our own business and do slot of busineds with NAPA. The guys there are always heloful

  Paul Gilman
4 years ago
They had the brake light bulb I needed... Great job NAPA.

  Patrick Dunn
5 years ago
Dairy Queen store the staff is very professional they know what they're talking about most items are in stock prices our little above pep boys and AutoZone but you get what you pay for

  scott crane
5 years ago
Excellent service, have most parts we need.