Southern Tire Mart

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  JD VET
a month ago
Tire repair was done in a timely manner at a reasonable price...Moved vehicle forward upon request after repair, then walked in to pay the bill...The manager tells me that:(When you mashed the brakes, there is an obvious air leak...)The manager had lots of attitude...So I didn't bother telling him that I, Pushed in the Trailer Air... Thus, it is normal for air to rush into the trailer air system upon pressing the button...Instead,I smiled... Said: (oh, really, okay)After driving into the Pilot Truckstop across the street...I asked a driver to help me verify a pressed brake leak... LoLThe system is operating perfectly with no leaks...The driver and I laughed and enjoyed a short conversation...Mechanics are great...Manager needs an attitude check...03-09-24

  Amrinder Singh
2 months ago
They unprofessional here in west monroe location other day I ask them abt tire rotation they said we do then when I took my trailer there they said no we don't and I said some other guy told me they do ..he said ok then it's wait hour they very unprofessional on this location I left ..like we will pay not tell u to do free...I will spend my money where ppl respect and deserve..

  Tony Pogue
10 months ago
We were there for a National BMX race Saturday and Sunday from out of state 6 hours away. We had a flat tire Saturday morning and came here because it was right next to the Expo Center we were racing at. They damaged one of my rims after we told them to make sure they do not because it's a fairly new car. This was around 10am, but we were in a huge hurry as my won was in the middle of racing and just got back to him. After the races were done, we noticed the rim and called (they closed at 12). After talking with operator, they got in contact with the owner who said he was busy understandably, and I even offered to drive to him or meet on Sunday before we head home. Not possible, so I called the next week and the owner wasn't in the shop multiple times, and finally one of the workers told me they didn't damage my tire and they have it on video. I asked for the video and told him if the video shows it was damaged beforehand, I would leave them alone because that meant it wasn't their fault. He then stated what am I wanting? I said a new rim and he laughed and said not happening. Few calls later I finally talked with manager who also said video shows damage when it came in, I also told him send it to me and if it does, I would not bother them anymore. After going back and forth, he finally told me to find a repair price or new rim price and they would pay for it. In the end, I got a new rim after standing my ground, so be wary going in there.

  Yudaw M
a year ago
My driver called me with a trailer tire blowout, these guys were able to get us in and out within 30 minutes with honest upfront pricing. Thank you

  Andree Smiles
a year ago
Southern Tire Mart took care of us after we had a flat tire while traveling. The staff was friendly, hard working, and just wonderful. I suggest that everyone visit Southern Tire Mart when you need Tire services. They will take great care of you.

  Trenton Cook
3 months ago
Came through to get a trailer tire put on and the guy working on it was clearly to drunk to be working on anything. Very unprofessional. Do not recommend.

  Rusty Gilbert
10 months ago
Picked up a screw driving through Monroe and didn t notice until low pressure alert near the mall. Stopped at Love s and EVERYONE (literally) suggested backtracking about 10 Mike to Southern Tire Mart on Well Road!I m so glad I followed their advice. Every aspect of my encounter exceeded expectations! The place was the biggest, cleanest, friendliest, and quickest tire store I ve ever been in.They immediately took off my tire and fixed it. I could not have asked for any quicker action.And to top it off, when I went to the counter to pay the man said Have a good day. This one is on us. Absolutely blew me away.I wouldn t hesitate one moment to revisit STM on Well Road in West Monroe or to strongly encourage anyone else to give them your business. Superb service and quality folks.

  Charlie Allbritton
4 months ago
Nicest guys! Super fast and great service! Highly recommended.

  Ken Calhoun
2 months ago
Prices are high everywhere.Was in and out in 20 min.New tire.

  Len Rhymes
2 months ago
Great service!!! Really stand behind their work!!

  chauncey griffin
a year ago
( Semi Truck )My steer tire went out while I was driving, Mike came earlier than they told me which was great and also got me done in a reasonable. Mike was also very professional and was straight up just a cool guy. What started out as an annoying morning turned out not so bad.

  Amy Murphy
a year ago
I took my truck in because of a screw in my tire. They took the tire off, and then told me it was separated, but I could buy a new tire. I told them just put it back on, in which he tells me I can't drive it like that. I had a perfectly good spare under my truck, they could have swapped them, and I would have paid and been on my way. That didn't happen. Anyways I went to Treads Tire on Smith St. And he took my tire off, took out the screw and patched my tire. I asked him if it was separated, he told me no and wondered why I asked. So I told him. I know what a separated tire feels like, I have drove on them. I knew my tire wasn't separated. I will never again go in there, and I hope and pray everyone I know and love never goes here. Because they was just trying to make me buy a brand new tire, that I sure couldn't afford. Thank you Treads Tire for being HONEST!!!

  John Stewart
a year ago
They did not seem to want my business at first. But I needed 6 new tires for my rv and jason and richard agreed I should get new tires for rv every 5 to 6 yrs so the tires I sold to me and put on my rv manufactured in 44 week of2021 I explained they are already more than a yr old now so if an rv tire is only good for 5 or 6 yrs regardless of miles why was I sold tires 16 months old

  A Lippian
8 months ago
I'm in town for a horse show with the rv and we woke up to a low tire and bad stem, they got us in fast and checked all my tires and got everything aired up so we could get on our way. Thank you!!

  Jon Anderson
9 months ago
Picked up a screw driving through Monroe, stop here and was fixed and back on the road within 20 minutes. Great experience.

  Shane White
3 years ago
Usually when you give a shop the green light to fix or replace any damages they light up and get busy. For some reason this location seemed like they did not want to mess with it. I told them 3 tires I knew kept going low and there were probably a couple more of the 18 that were leaking as well. His words were your gonna be here a while. Well, I was only there about 30 minutes, but they only fixed 2 tires. Now I still have to air up 2 others that keep going low. Somebody tell me where the workers are in Louisiana. We are working here outta state because they can't find anyone in this state that wants to work. We even offered a job to a random guy at the gas station that looked like he could use the money, but he refused the job. No wonder its one of the poorest states. Hands out for freebies though!Due to owners response. Please reread the first sentence of my review. You had the green light to fix Or Replace any tires that were below 50 psi. Not one person at your establishment told me that there were any tires to be replaced either. Your guys just didn't want to mess with more than 2 tires and for the record the other tire I told them about blew out on me the next day so I sat on the side of 20 waiting for another tire repair shop to come replace it.

  michael adkison
2 years ago
Very disappointed in this location. First I submitted an online quote weeks ago as I began my search for new tires, never received a call back. Second, tried to visit the location where the counter guy could have cared less if he sold a tire, never said a word that he did not have to. All the shop guys standing around in lobby talking and hanging out. Big guy at counter was not very friendly in my opinion and never said hello or any type of greeting. He looks at me and says "Yes"? What is that?So after that I drove to Bossier City and spent my money there where I received extremely great service at Discount Tire, I heard they are building a location near yours and very glad to hear that.

  Yailen Nieto
2 years ago
If I could give 0 stars I would.I came here with my significant other who s first language is Spanish and speaks very little english, the staff at Southern tire mart are rude they have no manners at all. My significant other was there to purchase tires from the get go they had a bad look on their faces, my significant other went into the office said good morning not one person said good morning back, the guy was asking him for details and he needed to get them over the phone so he asked him to wait as he made the phone call. My partner was on the phone speaking Spanish acquiring the information he was asked , the guy who was supposed to be helping him turns around with a bad attitude and throws his pen down on the paperI don t know what irritated this man so much , maybe it was the fact that someone was speaking Spanish in his office , or that he was talking on the phone. Regardless it is rude and terrible customer service we left and we are taking our money elsewhere.Si hablan espa�ol y muy poco ingl�s no les recomiendo este sitio, estas personas que trabajan aqu� en este lugar no tienen buen car�cter ni paciencia hacia las personas que no hablan mucho ingles . No te tratan bien y no tratan de ayudarte con una buena actitud, te tratan con mala cara y p�simo car�cter.

  David Maberry
a year ago
I m working in Monroe and West Monroe on business out of town from Texas and I woke up this morning with a flat tire at my hotel. I put on the spare myself and drove over to this business and they took good care of me right away and got my tire repaired and changed quickly and back on the road again!

  DHSLouisiana
2 years ago
Wonderful customer service and professional, well trained staff. We needed tires for the bus our charity owns. Our mechanic suggested Southern Tires. They had the tires in stock and they were installed and we were reafy to go in no time.

  Jordan Schroader
3 years ago
Slowest tire shop ive ever gave my business too. Been here 4.5 hours and there still not done with steer tires.. 6 tires on a 2019 don't take 5 hours to complete. Their drive through idea is flawed, 15 trucks have passed. Then I get in the shop, and asked to move to another bay. And get passed again by 5 more.. never again.. 5 hours later just getting done.. no discount no appreciation.

  Rving Mojo USA
3 years ago
Very good service, quick in and out, very clean shop, nice waiting area, super nice employees and best of all reasonably priced, very accommodating without an appointment. Glad I waited over the weekend locally to use their services.

  Tammy T
3 years ago
Great experience ! Staff was friendly and professional. Mounted and balanced 4 tires. Cleaned the one i wanted to save and put it in the trunk for me. Three staff members thanked us for using their business

  Julio Gomez
2 years ago
2 steers & 4 trailer tires. Ya'l are AWSOME! Richard salesman great customer service & pricing. The crew we had professional, friendly & fast. Thanks guys!! Will definitely be back

  Kile Robin
2 years ago
Went over for a simple tire repair. Not only was the place immaculate and helpful, they also comped me the price of the repair! I dont think this is a standard of practice but just a nice thing to do. I WILL be buying my tires from here as well as my mom's!!!! Thanks gentlemen for helping a lady in need!!!!!

  Cody Wallace
2 years ago
Quick service. Technicians friendly. Clean new store. Cold ac inside the store. Pilot across the street with a Wendy's. Good people. I will be back.

  Robert Adams
3 years ago
They saved the day for me. I have been trying to head home through the ice storm of 2021 and got a flat tire. They were the only tire place in town that wanted my business. They had the flat fixed in less than 20 minites and even swapped it out with the spare I had on the car.The next time I drive through the area they will be getting a rack of ribs to chomp down on.I was getting to the point where I was going to have to put a plug in the tire which I dont like doing but they took care of me.Thank you very much it is a huge load off of me for the rest of my trip home.

  Jefferey Paris
4 years ago
So tonight 4-11-2020 I blew a recap on a company trl near MM 74 EB. My Dispatcher called Southern Tire Mart as that's who we have a contract with and let the dispatcher with STM were I would be at. Yes I drove a few miles down the road to a safe location. Was given the standard 2 hr wait time. Well I was surprised that at the 1 1/2 hr mark here comes J.T to replace the tire. Not only did he get there in record time but he also didnt waste any time getting this driver back on the road. Thank you for such great service!!

  Brandon Jones
3 years ago
The best service I ever had anywhere. I was just passing through town, and they were super nice, and had me in and out in half an hour or less.

  John Cornett
a year ago
Didnt get any work done here but went in for estimate. Very friendly and helpful. Thank you.