Primeaux RV Service Center
3.9 (57)
994 Interstate 49 South Service Rd, Sunset, LA 70584
(337) 886-3330
primeauxrv.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jude Lagrange
9 months ago
I want to acknowledge the exceptional dedication of one of the Service Advisors at Primeaux RV Service Center. I purchased a new 2022 Grand Design Solitude set up as a demo. A few issues were present that needed rectification in a time constraint situation, and a deadline date was held. Miss. Sierra Sonnier took charge and worked diligently with the manufacturer highlighting the areas I had concerns with, and ultimately met the time frame I had set. She has shown dedication, attention to detail, and exceptional management coordination to satisfy this customer.
Two Rivers96
a year ago
First; To all the people who put Negative reviews on here Clearly...must be confusing their experience with some other business because our...experience was nothing short of Superb! First rate, 1st Class!We had a few issues with our new camper and I left work early from Baton Rouge and drove the camper to Carencro. On the trip there, I had a blowout on the camper about 35 miles out. I limped the RV there and was greeted very kindly by a member of the staff....We suspected that the RV wouldn't be ready for a couple of weeks. We got a call 2 days later that the RV was in ready to be picked up! Wow! Upon picking up the RV one small detail was missed. A small light where the hitch is located to be exact. I didn't consider it a big deal. As I was hooking up, I looked down and a technician was quickly installing a brand new, LED light! I didn't ask....they just did it!! This....is the level of integrity and professionalism you too can expect at Primeaux RV Service center!Services: Tires, Body & Trim
Hope Guidry
a year ago
The morning we were going camping we realized that our a/c unit didn't work. I called first thing that morning and spoke with Cierra our service person that we were assigned. Our kids were so excited to go camping. Her and coworkers went above and beyond to make sure we can still go ok our trip. They replaced the whole unit and had it ready within an HOUR! Y'all I've never had service like this. I definitely recommend.Service: Air conditioning
Dean Blanchard
a week ago
Horrible customer service. Do not buy Brinkley and do not buy from Primeaux's.
David Plumber
a year ago
Went to fill 2 propane tanks @ $93.70 on 02/20/2023 @ 9 something a gallon. On 02/3/2023 it cost $22.07 for 1 tank. I do understand inflation, but this is ridiculous. I will bring my business elsewhere including buying a camper or camper repairs.Dissatisfied customer with previous business for 18 years.
SHELLY DAVID
a year ago
If I could give this place 0 stars I definitely would (I tried). This service department is an absolute joke. I will try to get straight and to the point, because this story has so much from April to now in October. They have had our camper since April. It is now October. When I would call for updates Casey would always say it was Forrest River's - Wildwood warranty department holding up the process. So I called them, and I found out that Casey would continuously lie. They were not doing their part and ordering the parts as they should. Then another issue arises and they told us the same thing. I called Forest River again and Casey and others at Primeaux RV did not put in parts order as they said. They put it in several weeks after they told me they would order the parts. They are HORRIBLE and liars. I would never buy a camper from Primeaux RV again and deal with this service department. This place is a complete joke.Service: Body & Trim
Jason
a year ago
Had some storm damage and a few factory issues so i brought my rv in for repairs. Everything was fixed and my service rep Sierra kept me updated the entire time they had my unit. Big thanks to the entire service team.
Dawna Stephens
4 years ago
They took care of my needs. If I ever need repair or service and in the Lafayette LA area will let them do the service. Our service rep Sierra went beyond the call of duty to meet out needs and do the work on our Grand Design. Thank you Christian with Grand Design Customer Service for recommending Primeaux .
Brian Singleton
5 years ago
A big thanks to Primeaux RV Service and Sierra for the repair on my 2016 Keystone Cougar they went the extra mile to have the front slide repaired by keystone that was out of warranty. Checked the unit out and was returned to me in great shape. Great follow up thanks again Sierra Stelly
Rick Williams
2 years ago
These people are GREAT!!! Drove down from East Texas and had wheel and tire issues along with suspension problems. They helped me out while traveling so I could at least finish the weekend and even went out of their way to find a place that can work on it and made the appointment for me..... didn't charge me anything!!!! Great helpful people!!!! Thanks guys!!!
don't know
5 years ago
This is a review for a friend of mine. Customer service was slow and they blamed the customer for not maintaining the rv. The service department has had the rv for two straight summers since the rv was purchased. The previous service was incomplete and now service department is blaming customer again. The factory refers customer back to the poor service department. My friend cant get help with his purchase from this establishment. He is threatening to get a lawyer. Several reviews that was already posted share similar dealings with the service department. If the product is built poorly then take responsibility.
Danny Woodrow
6 years ago
Not really impressed dropped my unit off a week ago. Was told by the young man that took my info that my unit would be looked at within 48 to 72 hours from drop off. They would let me know what was going on. A week later I call and an told that the adviser is busy can he call me back. I say sure. A couple hours later the sane young lady I spoke with returns my call. She tells me that the only person that handles warranty work has been out the last few days with the flu. That I can call back in a couple says and check again. That's if everything can be warrantied. Note that this camper is a 2018 and only 5 months old. Shouldn't everything fall under warranty for the first year. So I was told when I got it that's how it goes.guess no one told her that. So we will see how the next call goes. To be continued.
Richard Guidroz
a year ago
Chris in service went above and beyond to help me. He was straight forward with me and definitely will be going there for any issues with my RV
lorie woodrow
6 years ago
Great place to buy a camper from!:) Very nice people and informative!:)
Sue B
4 years ago
Was promised to have camper ready for booked camping. Did not happen.Parts take 6 weeks to come in, and after parts are in still not ready after 2 weeks.
Richard Young
3 years ago
Andrew was my Salesman,Nancy was my Service Department contact,Both provided excellent service.I would recommend them to a friend
brucejlm63
5 years ago
Horrible customer service, buying a rv should be a pleasurable experience. It was far from pleasurable.
Girard Hoffpauir III
5 years ago
Although, they couldn't do the service I needed, they provided suggestions where I might get the service. Polite and courteous!
Jolene Harris
3 years ago
Dishonest, regret purchasing my RV from them. Service is misleading!
Katrina Anon
6 years ago
Really good RV store. I bought my last two rvs there.
David Ayres
7 years ago
I had some issues with lights on my Travel Trailer pulled in and they told me to go to Auto Zone
Mike Menard
6 years ago
Friendly staff and a great service center
John Moellendick
3 years ago
Great service..great people.
Henrietta Wheeler Babineaux
6 years ago
It nice in side the R V.
Marie Woods
4 years ago
Like the large selection of RV
Karren Hill
4 years ago
Great selection
Dianne Smith
6 years ago
Best ever service
Kenneth Suire,Jr
5 years ago
Friendly and nice
Twisted Tea
3 years ago
Excellent!
Sasha Nichole Mier
3 years ago
Great hospitality