GMC at All Star

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sean Bean
3 months ago
Friendly staffSuper helpful and courteous. Answered all questions and very knowledgeable. Owner met me personally and made himself available which is a huge plus for me. Finance was super easy and worked with me to get the best deal possible. Made my overall experience enjoyable. Will be buying my vehicles here from now on

  Bryan Marklin
2 months ago
Like a member of the family I wanted to share a superb experience my wife and I had at All-Star GMC Buick in Sulphur, LA. We were driving on I 10 from Florida heading to Southern California to meet some family. In Lake Charles, our truck came up with check engine, light and a DEF error. Knowing we couldn t continue our trip, I quickly called All-Star GMC and talked to McKenzy Neal, one of their service advisors. I explained our situation, she said I just talked to our diesel mechanic, he suggested you come right over as it could be a serious error. They took a quick look and unfortunately, it was a failure of one of the emission systems. McKenzy told us she ordered the parts and they would do everything they could to get us back on the road as soon as possible. In just over 24 hours, they had expedited the parts and the repair and we were back on our way. This speaks volumes to how they treat their customers. We were just passing through and they really treated us like we were a member of the family. I would also like to point out the hard work of Keith, who make sure the parts came in as early as possible, Cody, who helped us unload our truck and drove us to pick our rental car, Mr. Larry- the Diesel master and of course Terry the Service Manager and Charlie the General Manager. McKenzy orchestrated this Miracle on I-10 and we can t possibly thank her enough.My wife and I were talking later and we said You know, next time we re going to buy a GMC, we just might take a drive out to Sulphur, Louisiana to see our friends at All-Star . Our sincere thanks to the whole team and it s refreshing to know that outstanding service still exists!Bryan & Cindy

  Veronica Hebert
a month ago
Excellent salesman, Brante Lejeune is very professional, personable and treated us with respect, which is very important at our age. Mr. Breaux was the same. Service and paperwork was speedy. We were very pleased.

  Leonard Wood
2 years ago
These people made my buying experience so pleasant and easy. Absolutely no pressure. I purchased my truck, they gave me a good deal and good trade in. Everything was exceptionally professional. I highly recommend this Dealership.

  Richard McFatter
5 months ago
Brandt was our salesman for Envision purchase. We would say he went above our expectations explaining everything from financing to operation of vehicle. He should be given an A+ on his performance rating this year. Also, the atmosphere at dealership was very calming and relaxing which we appreciated very much.

  Richard Louviere
2 days ago
It appears the job was done correctly. It took a month to complete. But I was issued a loaner vehicle. I wish it would have been a truck. I missed my truck for a month.

  Cheri Fields
5 months ago
Just cannot say enough about this dealership. Starting with the salesman Kade which was the first person I spoke with. Very attentive and knowledgeable.Charlie (Manager) Alex (Finance) were AMAZING! I felt everyone was open and honest. They said let's make this happen and they did. Just as promised! I will always think of this dealership first and refer anyone looking for a vehicle to them. In fact already have.I had been to 8 dealerships locally and in contact with 2 out of state. My search stopped at All Star Buick. I have the perfect car for me and could not be happier .

  Amy Boudreaux
6 months ago
This is the second vehicle we purchased at All Star Buick GMC, and once again they hit a home run. It was a fantastic experience from the first phone call thru the final signature. They listen to what you need and offer great advice but aren't pushy, only helpful! They found us EXACTLY what we wanted, at the price point we wanted. I will always shop here and recommend to anyone I know who is in the market for a new vehicle. They surpassed all expectations, again!

  Monica Quaal
6 months ago
I tried other dealerships and they were nothing in comparison. I felt comfortable and informed in my decision. I didn t feel like anyone was trying to hide anything to trick me. Dillan took the time to understand exactly what I was looking for, the pace I was looking, and even the communication method. Everyone made me feel like family immediately and even helped to entertain my daughter during the buying process. I will definitely buy from them again if I can ever let go of my car in the future.

  Noah Sanda
4 months ago
Purchased a 2021 Corvette in March 2023 (paid $32k down payment and traded in a 2021 Range Rover) and never received the vehicle! I called multiple times for months to obtain the vehicle or my money back and now they have stopped answering my calls. I have not received my money or my Range Rover back. This dealership defrauded me in the worst way - I do not understand how they are still in business. They deserve negative stars!

  LaNan Bruce
2 months ago
Lane and Keith are the best. I was able to handle everything by phone until it was time to sign and trade vehicles. I will definitely be a repeat customer!

  Ronnie Benoit
4 months ago
The service advisor was very courteous and knowledgeable. She kept me apprised of how my repair was coming along and told me what was done to correct my problem.

  bill adams
6 days ago
It was a good experience, better and easier than my last truck.

  The Wolf 53
5 months ago
Was treated with professionalism and my vehicle was serviced promptly. The management staff kept us up to date with details on the service provided ( recall). 5 star experience.

  Amberli Bonin
3 years ago
The best shopping experience I've ever had. Dillan was the best he made the whole experience perfect. He was kind and listened and delivered with what I wanted in a car. Thank you to whole staff you guys rock. Not to mention made a few friends while I was there. So if you ever need to shop for a vehicle you should ask for Dillan or Ben.

  Ty Bushnell
2 years ago
My experience was top notch! My sales guy was Justin Brown. He was extremely knowledgeable about my truck. I am amazed of his dedication to your company! We need more employees like him!!

  Cullen Anderson
5 months ago
facilities were clean, staff was very friendly, welcoming and easy to talk to. The entire process was simplified and the staff did their best to explain the details

  Lee Richard
2 weeks ago
Shopped there for years and will continue to do so! My guy Jordan called me with a great deal!!

  HP Rounds
a month ago
Love this place! I've declared it my one stop all auto shop! They are AMAZING!

  Alexandria Angelle
7 months ago
All Star GMC provided PHENOMENAL service to my family and I. My 2021 Yukon had lifter failure twice and I just knew we had a long and frustrating road ahead. Scott in the service dept was so kind and such a blessing. He was communicative through out the entire process and he ensured my family and I had suitable transportation while our car was at the dealership. We will now be lifelong customers of All Star GMC! We truly appreciate how kind we were treated and we weren't in the market for a new truck but after that service how could you not support this dealership! See you all very very soon!

  Angie Montie
6 months ago
From the start to the end of my experience with All Star Pontiac GMC, I was treated with respect and courtesy. Kade Guillory was very attentive, open, and honest. I have heard horror stories about how women have been treated at dealerships during the buying process, but I have to say I experienced none of this at All Star. I am extremely happy with what I was offered on my trade in, and I feel that I made a great deal on my 2023 GMC Terrain. It was a wonderful experience all the way through. Kade was great, and I will continue to recommend All Star to my family and friends.

  Romans 10:9
11 months ago
Mr. Lane was very helpful, he actually recommended this vehicle for us to purchase. Before his recommendation I had no interest in aBuick. We test drove it, Mr. Lane told us all about the features and things about the vehicle. He is very knowledgeable in what he is selling. We were sold. Very happy with the friendly service and ease of purchasing this vehicle. 12/10 rating.

  Cindy Bertrand
3 months ago
Great customer service. From the sales tech to the fiance manager you're in good company.

  Brant Trahan
7 months ago
Drove from Youngsville, LA without contacting anyone at the dealership. Was greeted by my salesman Reed Dillan on the dealership lot. Checked out the truck I wanted and purchased it. It was the easiest most stress free experience I ever had buying a vehicle. Only took a few hours and everyone at the dealership was great. I will be back to visit them at All Star GMC in the future and send family and friends.

  Joel Robbins
a year ago
I love working with this dealership. Everyone is easy to work with and seems to actually care about their customers. The owner, managers, sales force, etc treat you like a real customer, not just another sale. The service department is great and takes care of their customers like they should! Professional, Courteous, and Genuine. I would recommend this dealership to anyone wanting a good old fashioned home town experience. They do treat you like family! Dillon, salesman, Coby, Used Car Manager, and Charlie, Dealership manager put together a great deal for me on my 2023 2500 AT4.

  Rhonda Farmer
10 months ago
The overall experience was stellar. This was a representative service and supported example of what GM should aspire. We were amidst interstate traveling and had a trip disruption issue with our Yukon Denali. The compassion, understanding and consideration everyone provided was felt. Their actions were seen and resulted in our being able to continue on our journey in relatively short order. Tracey (appointment/cashier) provided initial empathy and immediately brought our dilemma to the service manager, Terry. He greeted us upon arrival to the service entry. He put us at ease and expressed the intention to diagnose, address and get us on the road as soon as possible. He had his ace tech, Brent, quickly lend an ear to discern the possible problem. This was immediately followed by the vehicle going into the bay. Scott took us through the process, kept the paperwork to a necessary minimum, kept us abreast of progress, provided some sage advice and even offered a life lesson learned from his father. This team rocked. I offer my appreciation and gratitude for their human kindness.

  WarnTrick123
a year ago
The whole experience was one of doing their absolute best to get me in the right vehicle. From the sales manager on through to the F&I dept, each step of the way, All Star put their best foot forward to meet my needs. Thanks to Brant, Jessie and Alex I am totally satisfied with my purchase experience.

  Luke Brooks
3 months ago
They did the repairs quickly and kept me updated. Excellent service

  Bryan G
8 months ago
A wonderful dealership and service department. I have taken my truck there for warranty work (malfunction indicator light on, def system malfunction, etc.) and they are very friendly, quick, and easy to work with. They work with Geico and all I have to pay is the deductible. There was one time where something took several weeks, but that is because they had to backorder a part, which was way beyond their control.

  Daniel Gimnick
a month ago
Has taken 3 months to get scratches fixed that was on the truck during purchase and management does not care.